Update to New Online Security
Reading Time: 1 MinuteLast Updated: November 3, 2023
On July 30, 2016, Social Security began requiring new and current my Social Security account holders to sign into their account using a one-time code sent via text message. This second layer of security that requires more than a username and a password is known as “multifactor authentication.” We recently mandated this second layer of security to comply with the President’s Executive Order on Improving the Security of Consumer Financial Transactions. We implemented it aggressively because we have a fundamental responsibility to protect the public’s personal information.
Our aggressive implementation resulted in some of our customers being unable to access their personal my Social Security accounts. We listened to the public’s concerns, and have temporarily rolled back this mandate.
As before July 30, current account holders will be able to access their secure account using only their username and password. We highly recommend the extra security text message option, but it will not be required. Now, we are developing an alternative authentication option, besides text messaging, that we will implement within the next six months.
We strive to balance security and customer service options, and we want to ensure that our online services are both easy to use and secure. The best way to secure your information is to create a personal my Social Security account. If a person already has an account, a fraudulent attempt to create an account would be unsuccessful. The my Social Security service has always featured a robust verification and authentication process, and it remains safe and secure.
We regret any inconvenience you may have experienced. Open or access your personal my Social Security account today.
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Tags: my Social Security, my Social Security account
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Jim Borland, Assistant Deputy Commissioner, Communications
Jim Borland, Assistant Deputy Commissioner, Communications
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Deonna K.
I cannot recall my username or password. Im trying to apply for a replacement card. I cant get into my account to do my app.
Ray F.
Hello Deonna, please visit our Frequently Asked Questions web page on “Password & Login Problems”. If you are still having trouble accessing your my Social Security account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”. Sometimes, you may have to contact your local Social Security office.
To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card, please visit our “Social Security Number and Card” web page.
We hope this information helps!
Sandy M.
Now my acct won’t recognize the sign in core
Ray F.
We’re sorry to hear you’re having trouble accessing your account, Sandy.
If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!
George M.
I try to do it …change address
GEORGE MUNTEAN
TEREZIA MUNTEA
2281 Ursula way
Roseville, Ca. 95661
to
GEORGE MUNTEAN
TEREZIA MUNTEAN
3614 Bankhead rd.
Loomis, Ca. p5650
Peter K.
why can’t I log in to my account? tried many times haven’t change any fields?
Susan M.
I have made many attempts to change username and password using the security code etc – have tried and have been shut out several times……
Please advise as to how to resolve this please
Beverly H.
My cell phone got wet, won’t work. Until it works can I get a log-in code sent to my email?
Susan E.
I am unable to get into my social security account. I am not sure when I set it up exactly but I may have a new email address and that could be what is causing the trouble. How can I get a new account set up?
Janet
How do you reset your account if you’ve been locked out? Do you need to go to a Social Security Office?
Joe
We don’t have an account with sis you keep texting us there money in account this been going on 4 years and we call sis office to stop it nothing happened this needs to stop
Richard C.
I forgot the email address I used to set up my social sercurity account. I have a new email address. I was wanting to put that down. I also forgot. My user name and my pass word to I don’t know what to do. I punched forgot user name and it tells me to put the email address in but if I don’t remember that how can i put it in. I don’t know what to do.