Update on Our Reentry Plans
Reading Time: 1 MinuteLast Updated: December 22, 2021
We want to give you an update on our preparations for returning our employees to local Social Security offices, a process called reentry.
You may have seen a proposed reentry date of January 3, 2022 in the draft reentry plan that we provided to our unions, or in the media. While some executives reentered on December 1, we have not set a reentry date for the rest of the agency.
The best way to reach us is online at SSA.gov, or by calling our National 800 Number or a local Social Security office. At this time, please remember that we can only provide in-person service by appointment only for limited, critical issues. And we continue to hold voluntary hearings by online video and phone. We are taking steps to increase in-person help for people unable to complete their business online or by phone.
We will keep you updated on our reentry process.
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Tags: COVID-19, General Information
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Darlynda Bogle, Acting Deputy Commissioner for Communications
Darlynda Bogle, Acting Deputy Commissioner for Communications
Comments
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Whitney B.
I used my re-entry code to continue my application and it has already been denied. I have not entered my medical information yet. How can this be corrected?
VIRGINIA T.
When I enter my reentry number, It stated that I have a different information and cannot process my SSA benefits. My medicare has been approved as of Dec 21, 2021. Please advised
V.V.
For your security, Virginia, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.
Gerry Y.
I have not been able to log on to mySocialSecurity page. There is no verification code sent to me. Plus no one answers the customer service phone number. This has been for 4 weeks now.
Gerald Yarrish
V.V.
We are sorry to hear about the difficulties you are experiencing, Gerry. If you created a my Social Security account before September 18, 2021, go to http://www.ssa.gov/myaccount and click on “Sign In” where you enter your username and password. If you created a my Social Security account on September 18, 2021 or later, you sign in using login.gov or id.me because that is what you used to create your account. If you continue to have difficulties, call our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time). You can also contact your local Social Security office directly. Look for the general inquiry telephone number using our Social Security Office Locator link. We hope this helps.
Chris (.
I can’t log into my account
Could not find a place to enter my reset code
Barrett A.
I can’t log in to my account
V.V.
We are sorry to hear about the difficulties you are experiencing, Barrett. If you created a my Social Security account before September 18, 2021, go to http://www.ssa.gov/myaccount and click on “Sign In” where you enter your username and password. If you created a my Social Security account on September 18, 2021 or later, you sign in using login.gov or id.me because that is what you used to create your account. If you continue to have difficulties, call our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time). You can also contact your local Social Security office directly. Look for the general inquiry telephone number using our Social Security Office Locator link. We hope this helps.
Chris
Delete this request please
V.V.
Hi Chris, thanks for using our blog. We are sorry to hear about your experience. Check out our Blog: How to Change Your Second Factor Authentication for Your Personal my Social Security Account. If you still need assistance, we have established a dedicated my Social Security Hotline to assist with your account issues. You may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00 a.m. – 7:00 p.m. At the voice prompt, say “helpdesk”; or contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.
Leah G.
According to that streamlined waiver, that Social Security created, specifically for the pandemic period of March 2020 to September 2020; the pandemic ended way back then AND they also reopened their offices AND returned to work. The waiver was created August 2020. Since social security says they are always right even when they are wrong… where does that make this latest notice fit in?
Jack B.
My wife needs to begin Medicare on Feb. 1, 2022. She has scheduled surgery in Feb. She does not have enough units to apply on here own, therefore she will apply under my Medicare. We are unable to do her application on line. We contacted the local regional office in Toledo and the soonest phone meeting with them is scheduled for Feb. 15. This is not soon enough and will require her to reschedule her surgery. This is not a good option we need to have her enrolled by Feb. 1 so that her surgery is not delayed. Please help.
Paula
Call another field office. It’s a federal agency. Any office in the United States can do it over the phone. Just ask the phone rep to find a office with an earlier appointment.
A.KU
Medicare is individual insurance, so spouses cannot be on the same Medicare plan together. Now, if your spouse is eligible for Medicare, then he or she can get their own Medicare plan. Visit Medicare.gov
Lynette S.
I am unable to log into my account
I have not received “Your New benefit Amount”
Andrey
Hi thank you for my SSI and my SSA card.
Paula
Your local office can mail you one. Just call them
V.V.
Hi Lynette, thanks for reaching out. We are sorry to hear about the difficulties you are experiencing. If you created a my Social Security account before September 18, 2021, go to http://www.ssa.gov/myaccount and click on “Sign In” where you enter your username and password. If you created a my Social Security account on September 18, 2021 or later, you sign in using login.gov or id.me because that is what you used to create your account. If you continue to have difficulties, call our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time). You can also contact your local Social Security office directly. Look for the general inquiry telephone number using our Social Security Office Locator link. We hope this helps.
Lucie
Me either
Julie G.
In a couple of months I will have been divorced for two years and unable to change my name at Social Security. I was told I had to send in my passport and an original copy of the divorce decree. I said I didn’t feel comfortable doing that and your employee agreed that she wouldn’t do it either. Since I’m on Medicare none of my medical information is in my correct name because I can’t get my Social Security information changed. When my license and my insurance information don’t match it causes problems every time I go to a new doctor. My local office has never offered in person appointments for “limited, critical “ reasons. I have a drivers license that I had to go through the whole real ID process to get it. They require much more than Social Security does but that still isn’t enough for me to get a name change with you. Ridiculous choices.
Elisabeth
I am in a similar situation with needing to change my name for the past year and a half. I also didn’t feel comfortable mailing in my documents and said I’d be happy to provide them in person if I could have an appointment but was told that I didn’t qualify for an appointment. I asked if they would make an online option available for name changes and was told that they were working on it over a year ago. Even more recently, I called back a few months ago to say I had the vaccine and was willing to provide proof in order to have an in person appointment and was still told that wasn’t an option. This agency has done absolutely nothing to accommodate people and has just used the pandemic as an excuse to take practically two years off work. Meanwhile those of us that have mismatched documents (that we only have in the first place because of the dumbass government) have to deal with the constant frustrations and issues.
Myrna H.
I work at FO we have secure drop off boxes for people not wanting to mail their documents. Granted, depending on the document it might be mailed back to you via Postal service. We do this every day.
Shannon P.
I also had to change my name due to divorce. I sent my final divorce decree and a copy of my driver’s license with my new name and after about 2 weeks I received my dicorce decree back in the mail.and about 7 business day later I received my new SS card.
Lorette P.
I cannot log into my account
V.V.
We are sorry to hear about the difficulties you are experiencing, Lorette. If you created a my Social Security account before September 18, 2021, go to http://www.ssa.gov/myaccount and click on “Sign In” where you enter your username and password. If you created a my Social Security account on September 18, 2021 or later, you sign in using login.gov or id.me because that is what you used to create your account. If you continue to have difficulties, call our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time). You can also contact your local Social Security office directly. Look for the general inquiry telephone number using our Social Security Office Locator link. We hope this helps.
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