COVID-19, General

Update on Our Reentry Plans

December 22, 2021 • By

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Last Updated: December 22, 2021

Social Security Administration LogoWe want to give you an update on our preparations for returning our employees to local Social Security offices, a process called reentry.

You may have seen a proposed reentry date of January 3, 2022 in the draft reentry plan that we provided to our unions, or in the media. While some executives reentered on December 1, we have not set a reentry date for the rest of the agency.

The best way to reach us is online at, or by calling our National 800 Number or a local Social Security office. At this time, please remember that we can only provide in-person service by appointment only for limited, critical issues. And we continue to hold voluntary hearings by online video and phone. We are taking steps to increase in-person help for people unable to complete their business online or by phone.

We will keep you updated on our reentry process.

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Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications


  1. Sheila B.

    Not sure if maybe I should be drawing on my husband instead of myself.

    • A.C.

      Hi, Sheila. Thanks for visiting our blog. To qualify for spouse’s benefits, your spouse must be receiving retirement or disability benefits. Keep in mind that if you qualify for your own benefits and for benefits as a spouse, we always pay your own benefits first. If your benefits as a spouse are higher than your own benefits, you will get a combination of benefits equaling the higher spouse benefit. Visit our Retirement Benefits Planner for more information. We hope this helps. 

  2. Mimi

    I would like to help my 16 year old grandson get a first time SS card/number. I am the custodial grandparent and I am reading on the website that this age group must obtain an in-person appointment, with documents, to complete this process. I can’t get anyone to answer the phone while being on hold for hours so that I can make the appointment. The SSA office voice message clearly states that calls are taken in the order they are received but at some point, while on hold, I am told to call back.

    • A.C.

      Hi, Mimi. Anyone age 12 or older requesting an original Social Security number (SSN) must appear in person for an interview. We will ask for evidence to show that your grandson does not have an SSN. Social Security offices are currently open only for in-person appointments for limited, critical situations. We are unable to accept walk-in visitors. If you feel you have a critical situation, please visit our Coronavirus (COVID-19) page. We continue to provide help in our offices by appointment only. In early April, local Social Security offices plan to add more in-person appointments and will again offer in-person service for people without an appointment. We have not set an exact date in April. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

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