Update on Our Reentry Plans
Reading Time: 1 MinuteLast Updated: December 22, 2021
We want to give you an update on our preparations for returning our employees to local Social Security offices, a process called reentry.
You may have seen a proposed reentry date of January 3, 2022 in the draft reentry plan that we provided to our unions, or in the media. While some executives reentered on December 1, we have not set a reentry date for the rest of the agency.
The best way to reach us is online at SSA.gov, or by calling our National 800 Number or a local Social Security office. At this time, please remember that we can only provide in-person service by appointment only for limited, critical issues. And we continue to hold voluntary hearings by online video and phone. We are taking steps to increase in-person help for people unable to complete their business online or by phone.
We will keep you updated on our reentry process.
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Tags: COVID-19, General Information
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Darlynda Bogle, Acting Deputy Commissioner for Communications
Darlynda Bogle, Acting Deputy Commissioner for Communications
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TIM B.
The town I live in has a Social Security Office. I understand the need to close the offices for safety reasons. However, even though numbers are posted encouraging people to call, I’ve never gotten in touch with a representative from SSA. The phone rings, there is a recording with several messages then the music plays, and plays and plays. Nobody has answered while I’ve waited 45 minutes or longer. This is unsatisfactory. I’d like to hear a response why it takes so long to reach a representative on the toll free line.
Summer G.
I waited 59 minutes today to speak to a representative and receive FALSE INFORMATION. I moved during a claim application and I was told my application was still processing, but they couldn’t tell me which county. I took it upon myself to call the county office in which I moved from to learn that my case had been CLOSED and my application was in fact NOT processing. I’ve left 20 voicemails for my personal rep. with no call back for 2 additional months. The man I spoke to today said SHE WILL BE CALLING TOMORROW. We shall see. Good luck to you and I hope in the mean time you are able to make ends meet with out your benefits. We haven’t been able to and have lost everything. Did I mention we have a 1yr old and a 3 year old? This is a Disgrace.
A.C.
Hi, Summer. We are sorry to hear about your experience. If you still need assistance, you can also call us at 1-800-772-1213. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
A.C.
Hi, Tim. We are sorry to hear about your experience. Please be aware our call volume is greather than normal. You may be able to find what you need using our online services. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Jaclynne H.
I can not get through on the phone nor can I get in the local office as it is locked. I need a SS replacement card for my minor child so she can get her driver’s permit. Please help!
Doug R.
Check with your state driver licensing authority and inquire what other type of documents may be used instead of the actual SS card. A W2 or a 1099 would be a good example.
In my state (Wi) this is how it is done:
When applying for a driver license or ID card you must provide your Social Security number (SSN). Your name and SSN provided will be verified with the Social Security Administration via the Social Security Online Verification (SSOLV). A driver license or ID card will only be issued if the SSN that you have provided can be verified using SSOLV.
A.C.
Hi, Jaclynne. Please visit our Frequently Asked Questions for information about how to replace a Social Security card for a child. We hope this helps.
Chrystyna B.
Very frustrated!!! Have tried to reach the local office to speak with someone for days. Need to verify that my fax sent in December was received by Mr. Stewart. I have still not received my Medicare card with the correct part B starting date. My husband who was and is on the same health benefits has received his card with all the correct info. I have been calling for days (and not on weekends or holidays!) to verify that the correct info has been received and that my card with the correct info has been mailed. I have not gotten past the recordings, and music. Too many hang ups and busy signals then silence. I have medical appointments that I have been delaying because of this. Please help and at least send me a direct line to Mr. Stewart who was to pick up my fax at fax number 281-584-0038. My mobile number is on the fax, so please someone call me to let me know this has been taken care of.
A.C.
Hi, Crystyna. We’re sorry, but we do not have a list of all of the possible fax numbers that Social Security uses. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. We also encourage you to continue to work with your local Social Security office. We hope this helps.
king m.
Have to talk to someone about my application for Medicare Part B. Tried calling several times several days and on hold for 35 or more minutes than get disconnected. Very frustrating.
A.C.
Hi, King. We are sorry to hear that. Please continue to work with your local office. You can also call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance.
Teresa B.
I have literally been on hold for 2+ hours to have my name changed. Is this acceptable that no one answer the phone? I want to make an appointment…
A.C.
Hi, Teresa. We are sorry to hear about your experience. Please be aware our call volume is greater than normal. For information on how to change your name on your Social Security card, please visit our Frequently Asked Questions. We hope this helps.
Pamela N.
I am new to receiving social security benefits and there are no state or federal taxes being withheld. I have tried to call and make an appointment several times to only to be left on hold for ever. I just want to make sure taxes are withheld so I don’t owe taxes.
A.C.
Hi, Pamela. Thanks for your question. In order to have taxes withheld from your Social Security benefit, you must start by printing, completing and submitting an IRS Voluntary Withholding Request Form (Form W-4V). On this form, you can choose to have 7, 10, 12, or 22 percent of your monthly benefit withheld. The Form W-4V (to withhold federal taxes from your Social Security benefits) can be returned to your local Social Security office by mail. Please see our Benefits Planner: Withholding Income Tax From Your Social Security Benefits web page for more information. We hope this helps.
AndiMoon
I’ve tried for over a month to log in to SSA.GOV and Medicare with no success. Only a page that said “Bad Request” after I accepted Terms of Service. I called SSA and Julie said her computer shows I’d logged in several times this morning. I explained about the “Bad Request” page. She suggested I try a different browser and waited for me to try it. BINGO!!! It worked. Thanks Julie! Goodbye Xfinity!
Ann H.
Need information on drawing benefits from my former husband.
Called and was left on hold for 47 minutes. Just need some information please.
A.C.
Hi, Ann. It sounds like you are referring to divorced spouse benefits. If so, you can find more information by visiting our Benefits Planner page. We respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps.
Lisa B.
I need to speak with someone regarding death benefits. I having been calling your office & cannot get thru. I am continually on hold & then get disconnected after 10 minutes have to call back & the same thing happens.
A.C.
Hi, Lisa. We are sorry to hear about your experience. Please be aware our call volume is higher than normal. You can also call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. For information regarding survivors benefits, please visit our If You Are The Survivor page. We hope this helps.
Gary B.
I have applied and been excepted but the problem is my job offered me another position and I have accepted how do I change my retirement date. I need to back it up to Dec. 2nd
CHRISTOPHER S.
hello,please how many days are they going to pay for my retirement,i just applied yesterday
AM CHRISTOPHER SCHUETZ
A.C.
Hi, Christopher. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.
A.C.
Hi, Gary. Thanks for visiting our blog. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.