COVID-19, General

Update on Our Reentry Plans

December 22, 2021 • By

Reading Time: 1 Minute

Last Updated: December 22, 2021

Social Security Administration LogoWe want to give you an update on our preparations for returning our employees to local Social Security offices, a process called reentry.

You may have seen a proposed reentry date of January 3, 2022 in the draft reentry plan that we provided to our unions, or in the media. While some executives reentered on December 1, we have not set a reentry date for the rest of the agency.

The best way to reach us is online at SSA.gov, or by calling our National 800 Number or a local Social Security office. At this time, please remember that we can only provide in-person service by appointment only for limited, critical issues. And we continue to hold voluntary hearings by online video and phone. We are taking steps to increase in-person help for people unable to complete their business online or by phone.

We will keep you updated on our reentry process.

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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

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Comments

  1. Raymond V.

    My MAGI is clearly wrong. As a consequence, my medicare and prescription drug taxes were raised. Please schedule an in-person appointment at my Dallas SSA office to go over the SSA and IRS correspondence.

    • V.V.

      Hi Raymond, thank you for using our blog. To determine if you’ll pay higher premiums, Social Security uses the most recent federal tax return the IRS provides to us. If you must pay higher premiums, we use a sliding scale to make the adjustments, based on your modified adjusted gross income (MAGI). Your MAGI is your total adjusted gross income and tax-exempt interest income.

      For details regarding an appeal, check out the factsheet: What You Can Do if You Think Your Medicare Income-Related Premium is Incorrect.

      To report a Medicare Income-Related Monthly Adjustment Amount Life-Changing Event, complete and return the form to your local Social Security office.

      If you need to speak to a representative, you can call us at 1-800-772-1213 where we have representatives available from 8:00 a.m. – 7:00 p.m. business days. You can also call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this helps.

  2. Theresa D.

    I applied for spousal benefits 10/28/21 and provided the paperwork requested the next day. Was told I’d begin benefits 12/08/21. Have called twice. Went through the holidays destitute, still no progress on my case. Desperate in Massachusetts.

    • Rita

      Hi try to call the payment center instead of calling the regular number they should be able to help you

      • Terry

        What is the payment center number and where is it found? Thanks

    • V.V.

      Hi Theresa, thanks for using our blog. We are very sorry to hear about the difficulties you are experiencing. You can call us at 1-800-772-1213 where we have representatives available from 8:00 a.m. – 7:00 p.m. business days. You can also call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

      • Terry

        IVE CALLED THE 1800 NUMBER AS WELL AS MY LOCAL OFFICE— NO RESPONSE TO CALLS. MESSAGES LEFT WITH MY REP UNANSWERED. SUCH BS!!!! Thanks for providing the other number you suggest I call to make it easier! I’ll be on hold for another couple of hours, I assume????? HIRE PEOPLE AND GET BACK TO WORK LIKE THE REST OF THE COUNTRY!!!!!

  3. Lisa K.

    Do we have local drop boxes to submit paperwork to change name due to marriage? I can’t seem to get thru on the phone to get this question answered.. Thanks in Advance!

    • V.V.

      Hi Lisa, thanks for using our blog. Check out our Social Security and Coronavirus web page for details on options for submitting documents. We hope this helps.

  4. joe k.

    Well there is no way to request an appointment, nobody ever answers the phone EVER I’ve been calling for two months. Half the time it just hangs up on me. I’m owed $8k, need help at home due to disability and seems my next resort is a lawsuit

  5. Cris R.

    Just curious as if how is an opportune time to send the application for a name change with my state legal name change and documents via mail or if in person will be the only option or safest option for something like that? Should I wait? I have been waiting for about a year and a half now. Have all the docs ready just hesitant to mail original copies out especially with how strained the mail services are around the holidays/winter storms. Can you drop documents off in person without a meeting?

    • V.V.

      Hi Cris, thanks for using our blog. Check out our Social Security and Coronavirus web page for details on options for submitting documents. We hope this helps.

  6. Lucy

    Is there a back up on payments? I normally get them SSID for my kids on the 1 or a few day before but it’s the 5th of January 2022 and we have not gotten them.

    • V.V.

      Hi Lucy, thanks for using our blog. If you do not receive your electronic payment on the scheduled pay date, please contact your bank or financial institution first. If you still need to report a late, missing, or stolen Social Security payment, please visit our Frequently Asked Questions. Thanks!

      • Stacy M.

        My local social security office in Columbia, Md has its phone off the hook. It’s busy signal all day long. I need to speak with someone about my husbands benefits.

        • V.V.

          Hi Stacy. Thanks for using our blog. We apologize for the difficult time you are experiencing working with Social Security. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary.

  7. Kevin G.

    I started the online application back on 09/14/21 for SS retirement benefits but did not submit the app after reading information that told me if I wait until Jan 2021 then it would give me a higher $ amount. So I waited till now, and when I go back online for the application, it shows I have not submitted the one that I started on Sept 2021. How can I remove that September application and start a new one, now that it is January 2022?

    • V.V.

      Hi Kevin, thanks for using our blog. Use the application that you started earlier and just adjust the date that you want to begin receiving benefits. If you continue to have difficulties, you can call us at 1-800-772-1213 where we have representatives available from 8:00 a.m. – 7:00 p.m. business days. You can also call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

  8. CANDICE G.

    I wanted to know if possible to get a application mailed to me to change my last name because I got married and need to update my social security card

    • V.V.

      Hi Tammy, thanks for using our blog. Check out our Frequently Asked Questions web page on how to change your name. All submitted documents must be either originals or certified copies by the issuing agency. We cannot accept photocopies or notarized copies of documents.

      Contact your local Social Security office or your local Social Security Card Center to find out your submission options. We hope this helps!

  9. PATRICIA A.

    hi…my name is patricia keaton, i started working a part time job and i need to report my earnings, how do i go abourt this online i starting working in october of 2021, i have been trying to take care of this since november…please help and advise…thank you

  10. Mik

    My daughter has never gotten her social security card. She is a U.S. citizen she was born last year and it never came in what should we do?

    • V.V.

      Hi Mik, thanks for using our blog. You should speak to a representative and find out if she’s been assigned a number which will determine the documentation requirements. You can call us at 1-800-772-1213 where we have representatives available from 8:00 a.m. – 7:00 p.m. business days. You can also call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

      • Mik

        Thanks! Do I need to know or have anything beforehand that will help my talk with them go smoother before I call.

      • NSABIMANA S.

        I applied my social security number
        In November 2021 antil now no appointment yet, “Nsabimana Eliab”

        Still waiting your appointment in person to confirm my details

        • V.V.

          Hi Nsabimana, thanks for using our blog. We are very sorry to hear about the difficulties you are experiencing. Please continue to work with your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

Comments are closed.