Social Security Is Improving Our National 800 Number and Reducing Call Wait Times
Reading Time: 2 MinutesLast Updated: November 18, 2024
Social Security launched a national 800 number in October 1988. Today, our agents answer more than 28 million phone calls a year. Our new telephone platform makes it even easier to connect with us.
Why use our 800 number?
For more than 35 years, our toll-free number has been an easy way to contact Social Security without the need to travel to a local office. Our national 800 number – 1-800-772-1213 – allows you to access information and services with just a phone call, saving you time and money. It is especially helpful if you live in a rural or remote area, have limited mobility or transportation issues, or juggle a busy schedule.
For many people, the fastest and most convenient way to conduct business with us is online at www.ssa.gov. If you cannot or prefer not to use our online services, our enhanced telephone system offers new features that allow us to better serve you – whether you’re calling to update your personal record, check on the status of an application or appeal, or request a replacement Social Security card.
Our improved Call Back Assist feature saves your place in line without you having to wait on hold to speak with a representative. That means you can go about your day until a representative returns your call.
Our 800 number offers services in English and Spanish and interpreters in more than 200 languages and dialects. Our free interpreter services ensure most callers can access information and services in the language they prefer.
We also continue to offer teletypewriter (TTY) services for people who are deaf, hard-of-hearing, or have difficulty using a traditional phone.
Wait times on our national 800 number are longer than we would like, mainly because of hiring and staffing challenges. We’re worked hard to reduce wait times and have cut the average wait nearly in half – from 24 to 13 minutes. We’re putting into place new technology and business practices so we can shorten wait times even more and improve the customer experience. By the end of fiscal year 2025, our goal is to answer our 800 number calls within an average of 12 minutes.
Reducing call wait times is one of Commissioner Martin O’Malley’s top priorities, and he’s committed to providing the public with prompt and reliable service. Our new phone platform is a major step forward. To learn more about our efforts, visit our 800 number performance webpage.
When can you call Social Security?
To speak with a Social Security representative, please call 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. The best times to call are early in the morning, later in the week, and later in the month when wait times tend to be shorter.
Our automated telephone services are available 24 hours a day and do not require you to wait to speak with a representative. You can request the status of a claim, a benefit verification letter, an SSA-1099 tax summary, and more. You can also listen to informational messages about a variety of topics.
Please let others know about improvements to our national 800 number and share on social media.
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Candace D.
Same as the others. It is now 7:03 pm and I have been on hold for 2 hr 11 min. I had to change my bank account today due to a scam and I GAVE to change my information for direct deposit. It’s December/Christmas. I need to pay bills pls and but a few gifts.
Lori
I called the 800 number at 3:00 CST and my call was answered at 6:45 pm. Three hours and 45 minutes of waiting. My question took two minutes to resolve. Absolutely ridiculous.
Patricia H.
On the phone 2+ hours and counting since 3pm. Your blog says “Wait times on our national 800 number are longer than we would like, mainly because of hiring and staffing challenges. We’re worked hard to reduce wait times and have cut the average wait nearly in half – from 24 to 13 minutes. Expect my call to time out before you close.
Mary J.
I just spent 3 hours and 30 minutes on hold for a 5-minute conversation. Counted 39 requests to stay on for survey.
Anne F.
I too have been on hold for 2.40 min.
Now past 7 pm. Tried to do online.it says there is a problem, to call this number. Unacceptable. Took a screen shot along with the other comments. Am going to escalate. No way to treat our county’s seniors. Makes me sad.
Marilyn
Hello: I have been on hold almost three hours. I have a question/suggestion. Upon notification of a death by a funeral home Social Security instantly stops checks and notifies banks, VISA… who then freeze accounts associated with that SS#. Why then can’t you also instantly generate claim paperwork to be sent to the surviving spouse? This would be a huge time saver for survivor’s and for Social Security employees.
Mary
Getting close to 3 hours waiting! This is crazy!!
Lisa R.
First day 3 hours, had to hang up due to prior commitments (having a life). Today is day 2 and I’m into my second hour with no hope of hearing from someone before 5 hours. How can an agency give us deadlines but not have to be accountable and respectful of our time and deadlines? So discouraging and down right wrong.
Lena J.
I called the 800 number at 4:10 pm CST. It is now 7:55 pm and I am still on hold. Then, Maybe not since it says close is at 7pm, however the call has not been disconnected(?).
This is sad.
Jeanine F.
I have been on hold for 3 hrs and 15 minutes now. They originally said at the start of my call it could be over 120 minutes. My mathematics say I’ve been holding for 195 and counting. It’s after 7:00 local time so it will be interesting if someone answers. I’m thinking they are just going to hang up. Something needs to be done! I pray the adadministration gets their act together for the sake of all the people.