Social Security Increases Transparency and Accountability – Shares More Information Online
Reading Time: 2 MinutesLast Updated: March 26, 2025
The Social Security Administration (SSA) announced today several new initiatives and resources to promote greater transparency and accountability.
“President Trump has been clear that good government must serve the People. This begins with being transparent in how its government makes decisions and operates as good stewards of the resources entrusted to it,” said Lee Dudek, Acting Commissioner of Social Security.
“With this guiding principle in mind, Social Security is taking several important steps to increase transparency and accountability in order to help others understand our agency’s work and the complexities we navigate.”
What to Know about Proving Your Identity: SSA recently announced it is strengthening identity proofing requirements for people who do not use a personal my Social Security account to apply for cash benefits or to change direct deposit information for benefits. To help the public understand the new policy, SSA today published a new webpage, What to Know about Proving Your Identity | SSA.
Weekly Operational Report Meetings: Acting Commissioner Dudek meets with his senior leadership team throughout the week to tackle a range of challenges facing the agency. During the Weekly Operational Report (WOR) meeting, leaders focus on specific topics, the options presented to the acting commissioner, and the resulting decisions made during these meetings. Beginning March 14, 2025, each WOR is recorded and published to SSA’s YouTube channel. The WOR Playlist is available here: SSA Weekly Operational Report Meetings
Agency Actions: Acting Commissioner Dudek also published online a summary of select agency challenges, options presented, and the Acting Commissioner’s ultimate decisions. SSA plans to update this page periodically to include notable matters the current Administration is solving. Agency Actions | SSA
National 800 Number Wait Times: The American people do not receive the prompt customer service they deserve when calling the agency’s 800 number. Despite the knowledge, dedication, and experience of SSA’s telephone representatives, customers wait too long to speak with a representative. People deserve to know the wait time challenges they will face if unable to use the agency’s secure and convenient online services. Acting Commissioner Dudek is increasing the level of detail shared with the public to provide an honest and transparent view of wait times. Social Security Performance | SSA and Contact Social Security By Phone
Efficiencies and Cost Avoidance: SSA works closely with the General Services Administration to identify unused and underutilized office space. SSA published its Efficiencies and Cost Avoidance webpage that lists soft-term lease terminations, including an explanation for each location and whether any change affects the public or not. For nearly all locations, the space being terminated is only a small room within the larger Social Security office location.
Workforce Update: SSA identified opportunities to optimize its workforce by offering voluntary opportunities to depart the agency or move to a frontline customer service position. The Workforce Update | News | SSA webpage briefly explains each voluntary option and how many employees accepted that option.
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Tags: Commissioner, General Information, my Social Security account
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Jeffrey D.
GET THE MASTER DEATH ROSTER CORRECTED TO FILTER OUT THE MILLIONS NOTED AS OVER 100 YEARS OLD. THEN RECHECK ALL, ALL, OTHER AGE GROUPS WORKING IN REVERSE ORDER WITH 90-99 YEARS OLD. GO TO 1 YEAR OLD .
Matt R.
Trump say’s one thing, but then ya got Elon and DOGE, doing the exact opposite, or at least trying to. Never trust the Republican party is my advice. I’ve already once almost missed a SSI month payment, and no notice about why until I complained at a SSA office during his (Trump) first term, at the time I had a Rep Payee, then told oh she’s disqualified, OK. SO How about direct deposit to me then. Yes that’ll work they say, well heres my bank info, I expect this moths SSI tomorrow, they said yes that should happen but also give us at least 3 business days before a visit or a call.
Nancy D.
The telephone wait time is unbelievable it would be nice to see some changes in that department
Victor B.
What to do , when you are a person involve in a case , for example jfk Assassination, and you are an enacted person (into law) , you been collecting social security since early age
and you never seen a social security pay stub
delivery or you know your social security identity is been traffick by the doer’s…
Teri S.
I would like to change my tax deduction on my social security,nothing on my account log in or in the web site tells me how to do that,hopefully Trump will get the federal tax taken off in the future,Thank you
Sharon G.
I have not gotten any kind of money and I am 74 and don’t have any kind of money left over after I paid my rent and bills.
MajJohn
Transparency is telling the caller that he is 23rd in line and and representative will be with you in 2 hours and 3 minutes or you can get a call back when someone is available.
Service is having sufficient staffing so that no one has to wait over 10 minutes. Two entirely different things.
Kat
Fuck Trump he doesn’t care
Linda G.
I believe that the people who payed into social security should be able to access those funds. It is good that the social security will be making it easier for the people to see what is happening with there money. But why isn’t the social security raising the cap on how much you can make before they start taking from them. The economy is our of control but it .makes no sense for a person getting survivor benefits which 22000.00 is poverty. That should be addressed and transparent as well
MajJohn
Social Security is like other types of insurance. Do you get access to the home, health and car insurance premiums? It is a retirement and disability program meant to supplement your income. One should also save and invest for the future.
Susan S.
120 minutes to get someone to answer the phone?! Bring back the dedicated Federal Government employees. Doing a great job NO you are not!
MajJohn
If you bring back the dedicated employees then you’re back to waiting 120 minutes.