Social Security Increases Transparency and Accountability – Shares More Information Online
Reading Time: 2 MinutesLast Updated: March 26, 2025
The Social Security Administration (SSA) announced today several new initiatives and resources to promote greater transparency and accountability.
“President Trump has been clear that good government must serve the People. This begins with being transparent in how its government makes decisions and operates as good stewards of the resources entrusted to it,” said Lee Dudek, Acting Commissioner of Social Security.
“With this guiding principle in mind, Social Security is taking several important steps to increase transparency and accountability in order to help others understand our agency’s work and the complexities we navigate.”
What to Know about Proving Your Identity: SSA recently announced it is strengthening identity proofing requirements for people who do not use a personal my Social Security account to apply for cash benefits or to change direct deposit information for benefits. To help the public understand the new policy, SSA today published a new webpage, What to Know about Proving Your Identity | SSA.
Weekly Operational Report Meetings: Acting Commissioner Dudek meets with his senior leadership team throughout the week to tackle a range of challenges facing the agency. During the Weekly Operational Report (WOR) meeting, leaders focus on specific topics, the options presented to the acting commissioner, and the resulting decisions made during these meetings. Beginning March 14, 2025, each WOR is recorded and published to SSA’s YouTube channel. The WOR Playlist is available here: SSA Weekly Operational Report Meetings
Agency Actions: Acting Commissioner Dudek also published online a summary of select agency challenges, options presented, and the Acting Commissioner’s ultimate decisions. SSA plans to update this page periodically to include notable matters the current Administration is solving. Agency Actions | SSA
National 800 Number Wait Times: The American people do not receive the prompt customer service they deserve when calling the agency’s 800 number. Despite the knowledge, dedication, and experience of SSA’s telephone representatives, customers wait too long to speak with a representative. People deserve to know the wait time challenges they will face if unable to use the agency’s secure and convenient online services. Acting Commissioner Dudek is increasing the level of detail shared with the public to provide an honest and transparent view of wait times. Social Security Performance | SSA and Contact Social Security By Phone
Efficiencies and Cost Avoidance: SSA works closely with the General Services Administration to identify unused and underutilized office space. SSA published its Efficiencies and Cost Avoidance webpage that lists soft-term lease terminations, including an explanation for each location and whether any change affects the public or not. For nearly all locations, the space being terminated is only a small room within the larger Social Security office location.
Workforce Update: SSA identified opportunities to optimize its workforce by offering voluntary opportunities to depart the agency or move to a frontline customer service position. The Workforce Update | News | SSA webpage briefly explains each voluntary option and how many employees accepted that option.
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Tags: Commissioner, General Information, my Social Security account
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Laverne W.
Please clarify information:
Do people need a login to both my Social Security account and login.gov for future login or NOT!
There is some descrepency between this aticle and the SSA website.
Judy
Why do I have to click through to ANOTHER web page to see the information about proving identity? Why were you wasting time and resources on making at least one more web page let alone YouTube videos?
Elizabeth y.
It would be nice if the powers that be would stop lying about the age of actual recipients of social security payments.
It has been proved over and over that the system has age placeholders that help store information. No one over the oldest person who is still alive, is receiving a check.
Talk about that in your transparency pledge.
DJS
I agree with your comments. The exaggeration and lies current administration is sending is very disturbing.
David
I agree, also I’m not happy with DOGE looking over our files. The Republican Party better reign this Administration in, otherwise there will be big changes in the mid term elections.
LEOTA I.
Unable to reach SS office. Called on 3/20/2025. Tried sending an email today, 3/24/2025. Unable to send an email. Still waiting for a return call from the Fedl Way, WA employee handling my SS. I am a WEP. Would appreciate a contact from a SS rep. Thank you, Leota I. Buxton
Dave C.
why is my social security delayed after up date information I had to redo all bank information due to a fraud
C.B.
Thank you for reading our blog, Dave. If are referring to your regular payment and you do not receive it on the scheduled pay date, please contact your bank or financial institution first. If you still need to report a late, missing, or stolen Social Security payment, contact us at 1-800-772-1213 (TTY 1-800-325-0778) between 8 a.m. and 7 p.m., Monday through Friday. We hope this helps.
Linda D.
This is a wonderful and very helpful blog. When I receive the it in my email, I always take time to read it. Thank you for helping everyone know all they need to know about Social Security news and updates so expeditiously.
Andwella S.
How is cutting staff going to help telephone wait times? Y’all are understaffed. How can you put that wait times need to improve in the same memo you note your are cutting staff and somehow see it as logical? Why are you making it harder for seniors who are NIT computer savvy or have physical or cognitive issues that make it harder or impossible to complete tasks online? If they have that difficulty and you force them to come in(despite the difficulty from health problems or transportation for many seniors) AND close field offices —how is this “efficient” or better? There have been fraud prevention steps for a long time and *little to no fraud is been found* by the so-called Doge staff.
Yeah this isn’t about service or helping seniors.
Bernie
Apparently transparency includes revealing social security numbers of hundreds of people upon the release of the JFK assassination report. You doing anything about that? silence
ERICK G.
SSA-1042S SSA-1099 ERICK GLEN GABRIEL I GET veteran income I did send it out from the website SSN ***-**-****
MY America Express routing number 2025069PS01931931USD business account
Rose
Good stuff and improvements. Thanks SSA.
Bob
How about sharing some transparency regarding Elon Musk’s conflict of interests?
Sam w.
Thank you
victor k.
Stupid Bob I used to work for a local government and we used to hire specialists like if there is bacteria in water and our employees could not detect a reason but a chemist can be hired. He found a lot of stealing and stupid expenditures on Gay weddings and circumcision in African countries Why do you think TRUMP won by crushing the democrats
Wanda
I agree with Bob.
Social R.
Spot on, Bob!
Ursula K.
I second that.
Also, I would like to know what of my data Elon Musk has access to and whether he and/or his people has the access to make updates.
Melissa N.
how about Bob and Fritz fess up?
melissa n.
how about bob & fritz fess up?
Chris L.
At least he let you leave a comment. For some unknown reason I never see mine. 🤘Go figure.
Noel S.
Because that would be the right thing to do 😕
RRRO
Hello Bob, would you please expand on what E. Musk would be?