Social Security Increases Transparency and Accountability – Shares More Information Online
Reading Time: 2 MinutesLast Updated: March 26, 2025
The Social Security Administration (SSA) announced today several new initiatives and resources to promote greater transparency and accountability.
“President Trump has been clear that good government must serve the People. This begins with being transparent in how its government makes decisions and operates as good stewards of the resources entrusted to it,” said Lee Dudek, Acting Commissioner of Social Security.
“With this guiding principle in mind, Social Security is taking several important steps to increase transparency and accountability in order to help others understand our agency’s work and the complexities we navigate.”
What to Know about Proving Your Identity: SSA recently announced it is strengthening identity proofing requirements for people who do not use a personal my Social Security account to apply for cash benefits or to change direct deposit information for benefits. To help the public understand the new policy, SSA today published a new webpage, What to Know about Proving Your Identity | SSA.
Weekly Operational Report Meetings: Acting Commissioner Dudek meets with his senior leadership team throughout the week to tackle a range of challenges facing the agency. During the Weekly Operational Report (WOR) meeting, leaders focus on specific topics, the options presented to the acting commissioner, and the resulting decisions made during these meetings. Beginning March 14, 2025, each WOR is recorded and published to SSA’s YouTube channel. The WOR Playlist is available here: SSA Weekly Operational Report Meetings
Agency Actions: Acting Commissioner Dudek also published online a summary of select agency challenges, options presented, and the Acting Commissioner’s ultimate decisions. SSA plans to update this page periodically to include notable matters the current Administration is solving. Agency Actions | SSA
National 800 Number Wait Times: The American people do not receive the prompt customer service they deserve when calling the agency’s 800 number. Despite the knowledge, dedication, and experience of SSA’s telephone representatives, customers wait too long to speak with a representative. People deserve to know the wait time challenges they will face if unable to use the agency’s secure and convenient online services. Acting Commissioner Dudek is increasing the level of detail shared with the public to provide an honest and transparent view of wait times. Social Security Performance | SSA and Contact Social Security By Phone
Efficiencies and Cost Avoidance: SSA works closely with the General Services Administration to identify unused and underutilized office space. SSA published its Efficiencies and Cost Avoidance webpage that lists soft-term lease terminations, including an explanation for each location and whether any change affects the public or not. For nearly all locations, the space being terminated is only a small room within the larger Social Security office location.
Workforce Update: SSA identified opportunities to optimize its workforce by offering voluntary opportunities to depart the agency or move to a frontline customer service position. The Workforce Update | News | SSA webpage briefly explains each voluntary option and how many employees accepted that option.
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Tags: Commissioner, General Information, my Social Security account
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Pat
So…am I correct in thinking that if I already have an account with login.gov I don’t have to go to a local SSA office to verify my identity? What about people who do not have internet access…will they have to go in person?.
J.G.
I have an unusual comment (different from any currently listed). Someone has been using my social security number. This was discovered when I applied for Medicare. Corrections were made at that time, but additional corrections have been needed annually. The Fraud Department of the Inspector General was notified to no avail. When I receive unexpected payments, the Social Security statements earnings show additional earnings that were not mine. I had to correct the amount of my earnings. I have done whatever I was able to prevent the fraud, but it continues. I do not want any surprise deductions for overpayment.
Beckey
Thank you for publishing this information. In these times when so many things are happening quickly transparency is very important.
cynthia
only thing being more transparent is our personal information to Elon the unelected president and the fact that nobody can do anything anymore not even get a updated social security card when it’s so old it’s falling apart , update a address, get a financial statement to do our taxes,…… first time in Trump wrecked postal offices and IRS this time it’s every gov office. Impeach Trump, fire Elon, charge both with treason.
D R.
This is true if you do not have your own account with Social Security which is a quicker way to get and do everything you listed above. You can see your work history for every year you have worked and see your yearly earnings, you can change your direct deposit account, you can view and print your 1099 for filing your income taxes each year. You can also view your payment amount and the date your payment is to be deposited into the account you have listed with SS. I would sign up today if I were you that eliminates one phone call that SS has to answer.
cactusdweller
The 1099 should be available in the online account and SSA also mails them out.
Elizabeth
Totally agree those three individuals need to be impeached and fired. They are useless and inept. All of them do not have any idea how the US government works. They think is their company office. It is not and does not belong to them. They must go now.
Will
Stop thinking the Hypothetical, Elon can’t get our information, social security numbers, you need to stop throwing Left/Liberals propaganda. Your not helping just confusion and you show no proof just left/Liberals talking points. Stop talking out of both ends of your mouth! Period!
Aditi M.
This blog provides great insights into how transparency and accountability play a crucial role in improving public trust. Just as Social Security is enhancing transparency with better information sharing, businesses can also benefit from similar principles. For example, using an employee attendance tracker ensures fair work-hour monitoring, reduces discrepancies, and promotes a transparent work culture.
Marion J.
I feel I’m being punished financially because the people I work for I could not get them to take taxes out although I tried many times to get them to do so now I’m going to paying for it thank you for social security what you need to do is make people take out taxes not let them get away without paying taxes I’d rather be dead to live the way I do but thanks to you have cancer COPD it’s really liver hepatitis and gold let me have a damn thing
D R.
By law your employers are suppose to be deducting SS and Medicare and matching that amount for every paycheck, the employer is also by law has to file a W3 by end of January which provides SS and the IRS the deductions . If the employer has not deducted SS, Medicare, Federal taxes then you need to make the government aware to the facts.
cactusdweller
The tax form is optional but if you have another source of income, like a pension, you can also have that source take out taxes.
YOU K.
AVOID THE WAYCROSS, GA FIELD OFFICE!!!!! THEY ARE FRAUDULENT, AND ALTER THINGS IN YOUR FILE. THEY EVEN SEND YOUR PERSONAL INFO…SS#’s, ADDRESSES, PHONE #’s, ETC OUT TO PEOPLE!!!
Will
We proof, not a Hypothetical thoughts! Think b4 you blame, stop with the Left/Liberal talking points! Your making things worse for people!