Social Security Announces AI Enhancements for Hearings Recordings
Reading Time: 1 MinuteLast Updated: March 26, 2025
The Social Security Administration (SSA) announced today they will finish the nationwide rollout of its Hearing Recording and Transcriptions (HeaRT) system this month. The HeaRT system replaces an antiquated and bulky hardware system in each hearing office with a software only solution that records and produces transcripts for each case at the hearings level to ensure due process. HeaRT improves business efficiencies by providing more accurate automated transcripts through generative Artificial Intelligence (AI). Additionally, by fully utilizing HeaRT, SSA will save about $5 million per year.
“By eliminating outdated systems and replacing them with innovative software that is proven to work, we are improving our services for Americans and saving millions each year,” said Lee Dudek, Acting Commissioner of Social Security. “Good government means finding ways to do better, and implementing the HeaRT system nationwide is a clear demonstration of just that.”
HeaRT provides better customer service by supporting all hearing formats – in person, telephone, and video – without relying on recording hardware.
This leads to fewer hearing delays or cancellations due to equipment failure or technical issues, resulting in more timely hearings for the public. Approximately 500,000 customers will benefit from this new software each year. These improvements enhance efficiency by allowing employees to dedicate more time to hearings and other priority workloads. SSA is expected to complete the nationwide rollout by March 17, 2025.
To learn more about the hearings process, visit SSA’s Official Hearings and Appeals Website or to appeal a decision, visit Appeal a decision we made.
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James V.
I hope this one the ways to reduce theft in Social Security. Get the employees back to work and we might be more efficient.
Hopefully AI will require less employees for management to chase for errors and effencie.
Wayne T.
What employees, Elon fired them all and you won’t be getting your check for one or two months while they figure out a new way to do it without people. (Joke) I hope.
By the way Billionaires should pay taxes not run Government like everyone else.
DonnaHanner
Who is responsible for confirming the accuracy of the transcript and certifying same?
Patricia V.
I do not know, given that several Social Security employees have lost their jobs.
quacy m.
AI Enhancements sounds like a great idea
Nancy S.
I do transcriptions for the national archives. The transcriptions can be aided by an AI option. I choose not to use that option due to the extremely high level of inaccuracies. It’s easier to decipher a doctor’s handwriting sample than what AI comes up with.
JEK
Article does not describe what the previous “hardware” method for recording hearings was. Why not? Did it involve an SSA employee transcribing the hearing? How did the agency deal with participants who were non-native speakers of English? Overall, a deficient and uninformative post.
BWN
Hopefully this system has been fully tested in a systematic, phased-in manner before a total rollout?
MWall
So how much will Elon make off THIS United States of America government contract, hmmm? Puh-leezzzzzz…
Judy
I have doubts Mr Dudek, grave doubts
noway
Unfortunately you failed to advise the name of the AI software and or it’s quality/audit results since AI voice technology is usually incorrect and cannot replace a actual recording of the “hearing”. How will the individual attempt to fix the incorrect information…what a utter waste of taxpayer dollars and once again it does not make it easier for the people you serve. Disappointed US citizen
DonnaHanner
I just had the same question.
Bernie
So is the wait for a Hearing still 2+ years? So much for government efficiency.
Amelia
Doge was a meme before it even started
Gregory F.
How does this new system save $5M?
Jim
It’s very efficient if you consider the number of cases vs the number of staff. And they’re about to get rid of another 10% of the staff.