COVID-19, Social Security Number and Card

Replacement or Corrected Social Security Cards during the COVID-19 Pandemic

March 23, 2021 • By

Reading Time: 2 Minutes

Last Updated: January 24, 2022

A hand holding a Social Security CardSocial Security offices are currently open only for in-person appointments for limited, critical situations, depending upon local office conditions. However, you can continue to apply for a replacement Social Security card online and by mail.

Before requesting a replacement card, please remember that you might not need the physical card. Most of the time, simply knowing your Social Security number is enough.

If you have a critical situation that requires you to have a physical card and you cannot apply by mail or online, you should call your local Social Security office. Please visit our Coronavirus (COVID-19) Updates page for more information.

Applying Online

If you don’t need any changes to your Social Security Number record (such as a name or date of birth change), applying for a replacement card online is your most convenient option. You don’t need to mail proof or visit an office.

You can use our online application if you are an adult, have a State-issued drivers’ license or non-driver identification card, and live in the District of Columbia or one of the 45 States that verifies State-issued documents for us. All you need to do is create a my Social Security account to access and complete the online application.

If you live in one of the five States that do not participate—Minnesota, Nevada, New Hampshire, Oklahoma, and West Virginia—know that we are working hard to bring this service to you as soon as possible.

Applying by Mail

We require proof of your identity with your replacement card application, usually a State-issued drivers’ license or non-driver identification card, or U.S. passport. We call these documents “primary” identity proofs. We understand mailing primary identity proofs with your replacement card application can be challenging. To help, we are temporarily expanding our policy to accept alternative identity documents—or what we call “secondary proofs”—when you cannot mail primary proof.

Acceptable secondary proofs include, but are not limited to:

  • Employee identification card.
  • School identification card.
  • Health insurance card (not a Medicare card).
  • U.S. military identification card.

These proofs must be current (not expired), show your name and identifying information (such as your date of birth or age), and be an original or a certified copy.

If you need to change your name, when you mail your replacement card application, you will need to submit proof of identity plus proof of the name change. The proof of identity can be primary or secondary proof. Proof of the name change could be a marriage certificate, divorce decree, Certificate of Naturalization showing the new name, or a court order approving the name change.

You may be able to submit one document to serve as proof of your name change and identity. For example, you may submit a marriage certificate as proof of name change and identity if the certificate shows the marriage occurred within the prior two years and:

  • Includes your prior name.
  • Includes your age, birth date or parents’ names.
  • This information matches your Social Security Number record.

We will return any documents you send us.

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About the Author

Darlynda Bogle, Assistant Deputy Commissioner

Darlynda Bogle, Assistant Deputy Commissioner


  1. Walter L.

    Walter Lee canter files for Carmen colmman behavior health center he needs New ssment card his number

  2. Ky L.

    How can I apply for a Social Security number while all the agency are close?

    • Vonda

      Hi Ky, thanks for your question. We process Social Security Numbers and issue cards for certain lawful immigrants. We call these processes Enumeration at Entry (EAE) and Enumeration beyond Entry (EBE).

      If these automated processes are not available to you, we may schedule an in-office appointment for a new card request in certain situations. Appointment availability is based on available staff and office operating status. Please call your local office to see if an in-office appointment is necessary and possible. To contact your local office, please look for the local office telephone number at Social Security Office Locator under “Social Security Office Information” for the office you select. The toll-free “Office” number is your local office.

  3. Lisa B.

    Why it’s limited but thank you for information.

    Installateur Notdienst Wien

  4. Grand M.

    very Interesting, Thanks!

    Bandar MPO

  5. Jose L.

    All that you are saying sounds good. Now what about USA citizens living outside the USA territory.????
    Nobody living outside the USA can create a my Social Security account because you require an address in the USA.
    Any solution for these cases?? Thanks and best regards!!

  6. Aime

    Ssa offices are closed and it’s imperative and important that i mail my application and documents swiftly but i cannot find an address to do so …please help

    • jean s.

      google your local office address

    • Vonda

      Hi Aime, thanks for using our blog. User our Social Security Office Locator to obtain the mailing address for your local office. We hope this helps!

  7. DaShion S.

    They will not send anything back, they lost my items and the supervisor told be she will not be going to look through a bin to find them. BE CAREFUL SENDING YOUR ORIGINALS. Now I have to pay for an ID and birth certificates for my son and I and this stuff isn’t cheap.

  8. Robert T.

    Paid surveys – ySense.

  9. Robert T.

  10. Köpek E.

    Thank you for this article…

    Köpek Eğitimi İstanbul

Comments are closed.