How to Contact Social Security: What You Need to Know About Recent Changes
Reading Time: 2 MinutesLast Updated: May 1, 2025
When you want to get in touch with Social Security, you have options. The most convenient way to conduct business with us is online with a personal my Social Security account.
More than 71 million adults use our online services through my Social Security. If you don’t have an account or access to the internet, you can contact us by phone, mail, fax, or in person.
Below you’ll find information and updates about each contact method.
Online at www.ssa.gov
Millions of people who created their personal my Social Security account before September 18, 2021, still need to transition to Login.gov or create a new ID.me or Login.gov account. If you haven’t made the transition yet, you’ll want to take action now. Learn about changes we’re making to your personal my Social Security account.
If you don’t have an account, it’s easy to create one.
With a free and secure my Social Security account, you can:
- Submit an application for most benefits. By applying online, you can skip a trip to a local office to verify your identity and complete your application.
- Add or change direct deposit information if you receive Social Security benefits. If you get Supplemental Security Income and have an account, you may be able to change your direct deposit over the phone using a one-time code that you get from ssa.gov/pin and providing it to the representative. If you don’t have a personal my Social Security account, you’ll need to update your direct deposit details at a local office or your bank.
- Upload forms and documents. To minimize delays, you can now use your account to electronically submit certain forms and documents to your local office. We’ll send you a text or email after successful submission.
Note: In limited situations, you may be offered the option to use an online tool to schedule a phone or in-office appointment. We plan to expand its availability in the future.
Telephone
To speak with a representative, you can call our National toll-free number at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. If necessary, we can make a video, phone, or in-person appointment for you. To find out the average wait time based on the time and day of the week, check out Contact Social Security By Phone.
Automated phone services
You may not need to speak with a representative when you use our automated phone services. They’re available 24 hours a day, 7 days a week. Learn more about them at Contact Social Security By Phone.
Mail or fax
If you need to submit forms, documents, or other information to your local office, you’ll find the mailing address and fax number by entering your zip code in our online office locator. Note: Some offices have drop-off boxes.
Visit a local office
Appointments are required in most cases. If you need to visit an office, call 1-800-772-1213 to schedule an appointment.
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Donald B.
Trying to see if you have a case worker Lisa phomasdi#9998421 please contact me asap7202965043 ty
Paula M.
My July benefit check was not received.
I have automatic deposit and it does not appear in my bank statement.
C H.
NEED TO FILE FOR SPOUSE BENEFITS
Maureen F.
My husband died on 8/5:2025. What benefits do I qualify for?
Rebecca A.
Why was my July benefit payment short?
Randy N.
If I have an offset because of workers comp and it won’t be lifted until my full retirement age 67. If I choose to take social security early at 62 Will the offset stop or will it continue with my retirement amount at age 62 ?
Noel
I started on Medicare on Jan 2025. I never received a statement on deductions to be applied and/or the Medicare card .
Marie S.
I need the amount paid 2006 jan-May this is Marie sullivan 7/23/1959
Kate T.
I recently received a strange email claiming to be from Social Security. The tone was very strange, more like political propaganda than an informative message. It also contains misleading statements about the recently passed legislation providing an additional deduction for some seniors. Wondering if it is legitimate?
ANGELA D.
I didn’t receive my SSA payment for the month of June. Can somebody please tell me what happened?
Florice
They saying SSA will not call you. It’s best to go in person. I am waiting on my daughter to take me where ever we went yesterday. Have you gotten in touch with that place about you meds? How many did you order? Did you know that medicine was running $200+dollars/diff amounts.
Santiago P.
I had the same thing happen to my mother back in 2022-Apr. It took SSA until 2022-Dec to replace the check. Then in 2023 they claimed she was over paid. It is now 2025 and despite many attempts and providing evidence from my bank statements, and explanations that the so called over payment was a replacement check. They then went after my SS benefits to recover a false overpayment. They deducted a portion of my SS befits in 2 months even though I resubmitted the documents proving them wrong with in their deadline. Then I started to get my full ss payments without any explanation. They made a mistake and can’t admit it.
PRIMBONTOTO
Terima kasih atas informasinya! Saya biasanya cocok banget dengan prediksi dari primbontoto karena sesuai dengan perhitungan primbon jawa.