Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Lelia S.
the MY ACCOUNT is worthless. I keep trying to open an account and it won’t verify me. All info is correct. And there is no tech service to reach. You suck
A.C.
Hi, Lelia. We are sorry to hear you had difficulty trying to create an account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Chuck R.
How can I make an appointmfent at my local office in Lakewood Calif. I don’t know who to get their phone #. The wait time to talk to the national office is 1hr 30 minuets. Frustrating, I waited but SSA hungup before I could answer.
A.C.
Hi, Chuck. We are sorry you had difficulty reaching us by telephone. We may have been experiencing You do not have to make an appointment to come in to our offices, but with an appointment, you will be helped before our walk-in customers. You can schedule an appointment with your local office by calling us at 1-800-772-1213 between 7:00 a.m. to 7:00 p.m., Monday through Friday, and a representative will assist you. Generally, you will have a shorter wait if you call later in the day. In most cases, you can handle your business by phone. You can also click “Get Help” in your personal my Social Security account to “Ask a Question”. Click “Talk to an Expert” for a call back.
Remember, most Social Security business does not require a call to Social Security. Many services, including applying for retirement, disability and Medicare benefits, creating a my Social Security account, replacing a Medicare card, or reporting a change of address or telephone number are conveniently available anytime here. We hope this helps.
darlene c.
please send me another activation code. Lost the last one.
Wanda F.
I,will turn 65 July. 20. Can I sign,up for Medicare online or call your 800 #?
K.O.
Hi Wanda. Yes, individuals within three months of age 65 or older and not ready to start their monthly cash benefits can use our online retirement application to sign up for Medicare ONLY and apply for their retirement benefits at a later date.
Since you must pay a premium for Part B coverage, you have the option of turning it down. However, we suggest that individuals speak to their health benefits advisor, or health plan representative to see what’s best for them, and to prevent any penalties or delayed enrollment in the future.
To learn more about the Medicare enrollment periods visit http://www.Medicare.gov, and read our publication “Apply Online for Medicare – Even If You Are Not Ready to Retire“.
We hope this information helps!
Garland M.
Kudos for the inspiring website you’ve created at blog.ssa.gov. Your enthusiastic take on the subject is certainly inspiring. Thanks again!
http://ttree.co/85054
Devorah M.
I enjoy your take on this topic and look forward to upcoming posts and comments here at blog.ssa.gov. Thanks!
http://swish.st/86311
Darlene W.
I tried to sign up to this website and couldn’t get a password in without being kicked out, someone else had it. With the millions of people enrolled, I’m not surprised. I threw away the activation code.
I believe signing up is futile
Arnold G.
6/11/2019 In my opinion, blog.ssa.gov does a excellent job of handling topics of this kind! While often intentionally polemic, the posts are more often than not well-written and challenging.
https://honourcall.tumblr.com/post/185520594273/tonsil-stone-links
Jeff M.
hello,
I need to close a social security account for my mum due to her passing.
Can you help me do this?
Thanks
Jeff
Gidget B.
I’m pleased with the way that blog.ssa.gov handles this sort of subject. Generally to the point, often polemic, consistently well-researched and also stimulating.
http://ttree.co/85054
Emmitt G.
Many thanks for the noteworthy blog you’ve created at blog.ssa.gov. Your enthusiasm is definitely inspiring. Thanks again!
http://swish.st/86311
Darlene C.
I currently don’t want to sign up for information on my social security on line…..but, could you release the Debit Cards for those connected to the John W. Walker case? There are many in need and the debit cards would really help until the beneficiaries are called.
Your help would be greatly appreciated. Thank You!
Clarissa S.
Noble Correctinal Institution needs a fax #, or email to send a signed release of records for a current inmate.
A.C.
Hi, Clarissa. For your local Social Security office contact information, please visit here. We hope this helps.
Darlene C.
I’m again requesting social security statements to be sent to all beneficiaries of the John W. Walker estate. Several months ago, I was told that such would be sent out. But nothings has happened.
Also, I have left several messages for Lisa Walker at your Tucson Co office for a return call. Her courtesy has not been extended to me. Please help!
V.V.
Hi Darlene, thanks for using our blog. For your security, we do not have access to your information in this venue. Please continue to work with your local field office or call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Representatives are available between 7 a.m. and 7 p.m., Monday through Friday.
charles k.
I HAVE been waiting since the approval letter from february 6 to have my lawyer paid and the balance to me.who do i speak to you. this money was held because a fee petition filing had to be made which was approved on 2/6/19