General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

Reading Time: 1 Minute

Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Robert G.

    My Medicare card (XXXX-XXX-NF29) shows me as a female not male?

    • R.F.

      Hello Robert. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot assist you in this matter at this time.
      You will need to speak to one of our agents. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Or contact your local Social Security office directly. Thanks!

  2. Natalie S.

    I am waiting for a letter from Social Security re my change of address. I went to the Texas SS office directly and was told I receive a letter in 2 weeks which
    I still have not received. I was there going on four weeks ago. I went to give them my correct address.
    Please help me!

    • V.V.

      Hi Natalie. If you get Social Security benefits (retirement, survivors, or disability) or are enrolled in Medicare, you can create a my Social Security account to change your address online.

      If you get SSI, do not have a U.S. mailing address, or are unable to change your address online, you can:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or
      •Contact your local Social Security office.

      If you do not receive Social Security benefits, SSI or Medicare, you do not need to change your address with us.

    • Amiee C.

      Kudos for the noteworthy site you’ve set up at blog.ssa.gov. Your enthusiasm is definitely contagious. Thanks again!

      http://www.abcagency.se/41535

  3. GERARD S.

    I FORGOT MY EMAIL THAT I SIGNED IN WITH…HOW CAN I SIGN INTO MY ACCOUNT…I’VE TRIED EVERYTHING.

    • R.F.

      Hello Gerard. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  4. Jean B.

    Sorry. It appears that the latest ID thieves are simply continuing to steal all that is mine yet! Despite my constant notifying your agency about the ongoing thefts and robbing which has continued since I was 12 years old, back in 1964, I believe. Unfortunately, since Social Security Administration apparently chose to fabricate that I was not alive, while they simply gave all my finances and support, along with my house, land, car, disability support and policeman’s protection and more! Just how can I now deal with all this? Especially since your refusal to maintain any contact with me, but routinely threatened me every time I was truthful with Social Security. And Social security representatives routinely said they would arrest me for me actually being truthful!
    Any way I could find out how to get all the millions which has been stolen because Social Security figured that my extensive open brain injuries and permanent handicaps, presented in Court so I would receive the correct assistance and help I have needed during all the years in which my multiple doctors have been operating on my brain and face and head, and more. Simply to make me appear to be a “normal” human again. AND, since your office constantly appear to have given my mother all she wanted by sending her my mail (illegally under her name, of course), so she figures never should anything I need anyway, at least according to the criminals who have abused her and me for the past years since 1964 up to now… Just what can I do to correct and receive the actually help and assistance I need. And have needed while all my correct records have been stolen and benefited all the multiple Identity thieves which you have given all that was mine! I know my mother is not who did all the wrongly doing that has happened to me for some 50+ years now! So… just what can I do? My contact or any attempt to communicate with me, if you ever will actually do it finally. (As your agency never did bother to do so all the time I asked for it before)! And maybe I will get it. And maybe I will not! As I never have been able to get any of my prior six (6) computers I used to try to communicate with your agency or my permanent Social Security Disability Representatives to ever respond to any questions and request for help!!!…
    I am NOT married. And my Final Divorce Court records appear to have been stolen. Just like my prior marriage was stolen. And my birth records were all stolen in Longview’s city. I was born at St. John’s Hospital there. And still no one’s bothered to ever help me, as I have always been lied to, rather than helped or any follow through as I have needed! So I don’t know it this computer will work for me to receive any message from my prior computer name: sonisbest@gmail.com. But let’s try at least. So I can find if I will get the help I need to get my correct permanent disability classification to be provided so I will survive, despite the extensive injuries and handicaps which I now have. Try my Email above. My current name is now Jean Barbara Minsky. I delivered that information and its confirmation legal copies of my birth certificate and more. Any explanation why I am still having to continually try to get some government agencies to quit their refusal to maintain any concern about the truth at all!? Or is that simply due to my ex-husband who is a policeman, who chose to fabricate me as a lot of what he never has known about all the abuse and false representations and assistances I have regularly never received! I’d appreciate to recieve some response, so Let’s try FINALLY! Jean B Minsky

  5. Anne E.

    I want to apply for early Social Security benefits at age 63 can I do this online and what would be the monthly benefit amount?

    • R.F.

      Great news, Anne. Social Security offers an online retirement application that you can complete in as little as 15 minutes. It’s so easy!
      Also, you can use our Retirement Estimator to get estimates of your future benefits based on your actual Social Security earnings. Or you can create a my Social Security account to review your earnings record, and get estimates of your retirement benefits.
      Thanks, we hope this information helps!

  6. ROBERT H.

    I wish to have my monthly check mailed to me

    • R.F.

      Hello Robert. Current law requires that you receive your payments electronically. For more information, click here!

    • Aurelio P.

      6/9/2019 blog.ssa.gov does it yet again! Very interesting site and a good post. Keep up the good work!

      http://www.abcagency.se/75657

    • Josef S.

      6/14/2019 In my view, blog.ssa.gov does a excellent job of handling subject matter of this kind. While often intentionally polemic, the posts are generally well researched and stimulating.

      https://www.youtube.com/watch?v=L_B_Eql2qL8

  7. M L.

    I got a call from the SSA number that there was a problem with my SS#. I pressed #1 to speak to an agent. When the man answered, I asked what this call is about? I was disconnected. Now, I have calling the number back-yes, it is SSA, and have been on hold 54 minutes and still holding! What the heck is going on?

    • R.F.

      We’re sorry that you’re having difficulty reaching someone by phone. We may be experiencing higher than normal call volume. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      Generally, when calling our toll free number at 1-800-772-1213, you will experience a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

  8. Allyson T.

    My Name is Allyson Tuggle. I was approved
    For SSiI Benefits in Dec2017. I got $490
    Dollars and through 2018 So far $500dollars
    I told MrsMeeks I get no/kind help from
    My parents to pay my $200 rent to them
    And $50 Dollars in Utilities. She will not
    Increase it to $750 dollars and I have no
    Other income. I need the &750 but
    The Monroe St office will not help me
    I have never worked because I am
    Sick.Please someone help me
    Allyson Tuggle
    XXXXX Fox Dr
    Memphis, Tenn 38141
    901281-3093
    My parents are old and I need
    Help before they die.
    S.S.9668

    • R.F.

      Hello Allyson. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot assist you at this time. Please continue working with your local office.
      If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week.
      Just a reminder – We do not have access to personal information, please be cautious about posting personal information on social media channels.
      Thanks!

      • Will T.

        blog.ssa.gov is solid, well-researched content. I just forwarded this on 6/13/2019 to a fellow student who’s been involved in some work of her own on this subject. To show her appreciation, they just bought me a drink! So, I should probably say: Cheers for the meal!

        http://swish.st/81531

  9. Duane H.

    I got a letter about owing for a over payment. I have tried mult times to talk with someone. But kept getting hung up on and told to call back later. I have kept trying still
    no one has called me back and have till the 24th to take care of this. Can someone help me I don’t have the funds to give you back. I just had my 3rd Cancer surgery
    any money I have is going toward my surgery can you please help me.

    • R.F.

      We are sorry that you had difficulty reaching someone by phone, Duane. We may have been experiencing higher than normal call volume.
      For security reasons, we do not have access to information about your account in this venue. To request “partial withholding of your benefits” to repay the overpayment, you will have to contact one of our agents.
      You have 60 days from the date you received the original overpayment notice to file an appeal. If you believe you shouldn’t have to pay the money back, you
      can request that we waive collection of the overpayment. There’s no time limit for filing a waiver.
      If you are unable to visit your local office, please call us again. When calling our toll free number at 1-800-772-1213, you will -generally- experience a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks.

  10. Esther P.

    I have a acct online and started my application for ss benefits…but put my ss#…signing up with Husbands benefits…I don’t know how to change form…won’t allow me to…How can I restart without loosing my acct? Thanks for any help you can provide.

Comments are closed.