Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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PENNY F.
What is a “certified copy of a marriage certificate”? I have the original from 1943 from my parents and do not trust SS to return it. Where can I make a “certified copy”? No phone or email access to SS. Why can’t your online answer this simple question? TERRIBLE customer service, I’ve been hung up on. Stumbled across this email “Leave a Reply”. Please answer me. My father died and I have a letter from SS to respond to.
R.F.
We are sorry for your loss, Penny. We apologize and we regret to hear you did not receive the level of customer service you expected. A certified copy is a “true copy” of the original document, certified by the agency that issued them. If you do not want to mail the document, you can take it to your local Social Security office for verification. Please bring the letter we sent you as reference. Thanks!
PENNY F.
How can I make an appointment at my local office so I don’t have to wait for hours? The office is
480 W DAHLIA ST
LOUISVILLE, CO 80027
Thank you.
william
You can’t…
PENNY F.
why not? I did in Columbia Maryland when I lived there.
PENNY F.
Customer service is terrible. No way to call anyone (I was hung up on and told to call back) and no email address to use. My question is unusual.
Joan B.
when do I apply for social security if I don’t want to start taking it for another 4 years. I am 64 years old
Joan B.
I just turned 64 years old and would like to work another 4 years. When do I get all the paperwork in order to receive Social Security at 68 years old?
charlene B.
Im ON LINE trying to change my address but having trouble.I read that it could be done on line but no luck.It says go to my profile but nothing comes up.Would it be easier to change it on phone,if so can you give me a number to call.Thanks
Ishmeal W.
This morning I chose to use the telephone because I needed specific answers to specific questions. The time to wait was quoted as one hour. After waiting this period of time, a Social Security representative referring to herself as Ricki pretended not to hear and hung up. Needless to say, I am very angry after having wasted all of this time for nothing. Also, I called the local office at 1685 Dunn Avenue, Jax., FL 32218 early this morning three times without and never go an answer.
R.F.
We apologize for the long wait, and regret to hear that we did not provide the level of customer service you expected.
Remember, many services, including applying for retirement, disability and Medicare benefits, creating a my Social Security account, requesting a replacement Medicare card, or reporting a change of address are conveniently available anytime at our website.
Also, we respond to questions and provide general information on our programs through our Blog and Facebook page. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media.
In April we celebrate “National Social Security Month”, see what you can do online at http://www.SocialSecurity.gov. Thanks!
Robert E.
My account is locked and I am not sure why even when I provide the correct information
debra K.
I am trying to find out what time my appointment is for Monday, April 8th 2-18. Am on the line with SS now, but have a feeling at 5 they will cut off the “hold” status. HELP, please, not sure if it’s 9:30 or 1:30.
Eduardo P.
Would like to know when my social security number was issue. Needs to know the day, month and the year. Please call me at 210-550-3911. My name is Eduardo Peraza and my social security is *** – ** – ***.
Sincerely,
Eduardo Peraza
R.F.
Hello Eduardo. For security reasons we do not have access to personal records in this blog and cannot provide any of the information you need. One of our representatives should be able to help you. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Or contact your local Social Security office directly.
Just a reminder – Please be cautious about posting personal information on any social media channels. Thanks!
Lynn K.
You say to call your 800 number but don’t say what it is!