Change Your Address and Phone Number Online with my Social Security
Reading Time: 2 MinutesLast Updated: November 2, 2023
If you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account. Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.
Visit our my Social Security webpage to get started. To create an account, you must:
- Be at least 18 years old.
- Provide a valid email address.
- Have a Social Security number (SSN).
- Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP, or AA).
Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Security account with one of our two credential partners: Login.gov or ID.me.
- Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
- ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.
Please note, if you already have a Login.gov or ID.me account, you can select the appropriate button to sign in with either one and access your personal my Social Security account. If you previously verified your identity with Login.gov or ID.me, you don’t need to do so again. If you don’t have a Login.gov or ID.me account, please select the “Create an Account” link to start the one-time registration process.
If you create a new Login.gov credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.
Remember, you can do much of your business with us online.
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Tags: my Social Security, my Social Security account, online services
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James C.
I have applied for my SSA benefits. I need to change the address where i live and my direct deposit information. Is there a number I can call to update this so that i will receive my benefits? I need to call a number because i do not have access to a computer. thank you
Ann C.
Hi, James. Thanks for your question. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.
Kathy C.
Also need to change my mailing address but no option for address change is offered for my online account I just created – only changing email and password.
I am not currently receiving benefits, but I do receive occasional benefit estimate letters which, once the USPS forwarding order expires, will no longer reach me now.
Ann C.
Hi, Kathy. Thanks for visiting our blog. As far as your statement, only workers age 60 and older who do not have a my Social Security account receive a Social Security Statement in the mail three months prior to their birthday. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Mary C.
Hi Ann C.,
You keep saying things like “only people over sixty will receive statements”. Well, I received a letter from the SSA with my Temporary Password. And it went to my OLD ADDRESS. How does the SSA update our address for those of us who are still working and under 60?
Thank you
Dave H.
I am trying to change my wifes mailing address for ssa statements but since she is not receiving benefits yet I can do everything but change the address on her statements. I am also trying to get a replacement card for her but am afraid it will go to an address we lived at 23 years ago according to a statement I pulled up. What the heck can I do.. Tried going to our local office yesterday and it was a 2 hour wait..
Ann C.
Hi, Dave. Thanks for visiting our blog. First, keep in mind, you can only create a personal my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. As far as your wife’s statement, only workers age 60 and older who do not have a my Social Security account receive a Social Security Statement in the mail three months prior to their birthday. Finally, a replacement card will go to the address on her application. If your wife has additional questions, she can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. She can also contact her local Social Security office. We hope this helps.
Helen L.
Hello,
I need this simple but was has become a complex issue resloved asap. My mother has moved to an apt that has a physical address but no mail service. So she was given a PO box. I am sure I missed something but how to I add both a physical address and mail address. If this is possible please let me know how and for others please provide easy to find and steps to do so. I look forward to your replay.
Ann C.
Hi, Helen. You can only create a personal my Social Security account using your own information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. Please note that having a “Power of Attorney” does not give you legal authority to manage payments for someone receiving Social Security or SSI benefits. If your mother needs help managing her benefits, you may be interested in applying to become her representative payee. As a representative payee, you will have access to your mother’s records and the ability to update her account information.
A face-to-face interview is required when applying to be someone’s representative payee. If your mother cannot be present, a statement from her doctor would be helpful. The statement should say that your mother is not able to -mentally and physically- manage her Social Security benefits and identify you as the person responsible to keep her finances in order.
Please read our publication, A Guide For Representative Payees, for more information. If you have specific questions, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.
Susan A.
I need to change my phone number to get a code so I can login to the my account portal thanks
Ann C.
Hi, Susan. Thanks for your comment. Check out our blog article, How to Change Your Second Factor Authentication for Your Personal my Social Security Account, for more information about how to update your cell number or email address. If you still need assistance with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.
Harold G.
I need to change my direct deposit account. I attempted to log on with the information before but could not log on.
Ann C.
Hi, Harold. Thanks for visiting our blog. If you are still encountering a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” You can also contact your local Social Security office. We hope this helps.
Kruaval b.
I need to change my address
Ann C.
Hi, Kruaval. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Juan S.
Hy my name is Juan Sandoval. And I received a second letter from social security. On February 1st I will receive a phone call and the number on the letter is from a phone I had in the past. I need for social security to call me at 956 822-3505. A.s.a.p. . I need a response as soon as possible. Please respond. My social security number is ***-**-****. My address is 1254 E. Tyler st. My mother’s name is Silvia Mata.
Juan S.
My date of birth is June 1 1981
Ann C.
Hi, Juan. Thanks for visiting our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.
Robert E.
I’ve been trying to report my change of address but need help doing so please.
Ann C.
Hi, Robert. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Daniel D.
I looked as well, no where to change address , DOB, phone…..only email or password. Leave it to SS to provide wrong inforamtion.
Norman W.
I’m trying to change my address. But I can’t sigh into my account.
Ann C.
Hi, Norman. We are sorry to hear you have had difficulty accessing your account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” You can also contact your local Social Security office. We hope this helps.
PD
I have power of attorney for my sister who has just relocated to assisted living. She does not have email nor access. She does not have a My SS account. I have searched online and can not find how I can change her mailing address with SSA. How do I change his address?
I can not find how I change her direct deposit details for her new bank account. How can I change that for her?
Thank you
Ann C.
Hi, PD. Thanks for visiting our blog. If your sister needs help managing her benefits, you may be interested in applying to become her representative payee. As a representative payee, you will have access to your sister’s records and the ability to update heraccount information. Please note that having a Power of Attorney does not give you legal authority to manage payments for someone receiving Social Security or SSI.
Generally, a face-to-face interview is required when applying to be someone’s representative payee. If your sister cannot be present, a statement from her doctor would be helpful. The statement should say that your sister is not able to -mentally and physically- manage her Social Security benefits and identify you as the person responsible to keep her finances in order.
Please read our publication, A Guide For Representative Payees. for more information. If you have specific questions, or to make an appointment. you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.