General
Social Security Publishes Proposed Rule for Payroll Information Exchange to Reduce Improper Payments
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Today, the Social Security Administration published a proposed rule, “Use of Electronic Payroll Data to Improve Program Administration,” describing the agency’s plans for accessing and using information from payroll data providers to reduce improper payments, including overpayments, which improves service to customers. Unreported, late reported, and incorrectly reported earnings are often a cause of overpayments […]
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SSA’s Equity Action Plan 2023 Update
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As the new Commissioner of Social Security, I am dedicated to ensuring equitable access to our programs and high-quality service for everyone seeking our help. In line with the Administration’s whole-of-government approach to deliver better outcomes for the American people, I’m pleased to share our Equity Action Plan 2023 Update. Our equity work supports progress […]
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Social Security Improves Customer Experience Ranking
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We’re committed to improving customer service by providing more access to our programs and services, and our efforts have paid off. We’re proud to announce that Social Security’s ranking on Forrester’s 2023 Customer Experience Index increased by 3.3 points – the only agency on the list to make a significant gain. We achieved this higher […]
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SOAR Programs and Social Security
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National Network for Youth (NN4Y) is dedicated to transforming systems so that no young person in America experiences homelessness. In the United States, roughly 4.2 million young people— one in 10 young adults ages 18 to 25 and one in 30 youth ages 13 to 17— experience homelessness each year. Of those, about 700,000 are unaccompanied […]
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How We Serve People Who Have Limited English Proficiency
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We have resources in many languages to help people with limited English proficiency (LEP). By addressing language and other barriers, we can help more people access Social Security programs, services, and benefits. Our free interpreter services are available to people who prefer to conduct business in a language other than English. We offer interpreters in […]
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New Year’s Resolutions to Combat Scams
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Next year, resolve to protect yourself from scams that can damage your finances and reputation. Ring in 2024 with some smart resolutions to protect your personal information! Stay informed of the latest scam trends Fraudsters continue to change their tactics. Stay informed by: Following reliable news sources. Subscribing to scam alert newsletters. Staying connected with […]
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Martin J. O’Malley Sworn in as Commissioner of Social Security Administration
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Martin J. O’Malley was sworn in today by Senator Ben Cardin as Commissioner of Social Security to a term that expires on January 19, 2025. Commissioner O’Malley expressed his gratitude for being chosen to lead the Social Security Administration. “I am honored for the opportunity of a lifetime to lead Social Security’s outstanding public servants […]
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Statement from Kilolo Kijakazi, Acting Commissioner of Social Security, about Agency Accomplishments
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As we approach the end of 2023, I am reflecting on all that the Social Security Administration has accomplished, despite considerable challenges. It’s been my great privilege to lead Social Security’s approximately 60,000 employees for the past two and one-half years, and I’m so proud of the work they’ve done to fulfill our mission. For […]
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How Providing Race and Ethnicity Data Helps All Customers
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We are continuously working to improve our understanding of how our programs are serving the public. This work includes collection of race and ethnicity data for research and statistical purposes which helps us determine whether we are equitably serving the public. The information applicants and customers provide is voluntary and does not affect decisions on […]
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Social Security is Thankful to Serve You
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Thanksgiving is a time to reflect on the blessings we have in our lives and to share memories with our loved ones. We are thankful because we can provide you and your family with services, benefits, tools, and information to help you throughout life’s journey. Social Security is more than just a retirement program. We […]
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