General
Appointments Growing (and Lines Shrinking) for Social Security Cards and Other Services
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In recent years, some Social Security offices saw lines getting longer, in some cases lasting hours. In 2024, we started to tackle this, renewing our commitment to better customer experiences. Over the summer, about 50 offices in Georgia and Florida began an effort to help customers make appointments instead of waiting in line. Many customers […]
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Equity in Every Tongue: Social Security’s Long-Term Commitment to Language Access
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Social Security has supported people with Limited English Proficiency (LEP) for decades. The agency’s longtime policy has been to ensure that people have access to services regardless of their ability to communicate in English. In 1992, Social Security issued a report that addressed the gap between the public’s need for more language services and its […]
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We Are Thankful for Our Mission
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As we prepare to celebrate Thanksgiving, we offer our thanks for the opportunity to serve you and your families. We are stewards of a mission that is older than most of us. It is a mission that is grounded in a promise to all Americans that remains as essential today as the day that it […]
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Social Security Is Improving Our National 800 Number and Reducing Call Wait Times
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Social Security launched a national 800 number in October 1988. Today, our agents answer more than 28 million phone calls a year. Our new telephone platform makes it even easier to connect with us. Why use our 800 number? For more than 35 years, our toll-free number has been an easy way to contact Social […]
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Social Security is Translating More Materials in Native Languages
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The loss of Native languages in this country is a direct result of the Indian Boarding School System run by the federal government for 150 years. (Federal Investigative Report findings.) In October 2024, President Joe Biden issued a “long overdue” formal apology for the abuse suffered by Native children forced to attend Indian boarding schools. […]
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SSA Talks: Benefits for Children (SSI and Survivors)
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Kathleen Romig, Senior Advisor in the Office of the Commissioner, joined the latest episode of SSA Talks to discuss the types of benefits Social Security offers to children. As a prior advocate and mother of a child with disabilities, Kathleen recognizes the challenges that children and families encounter. Her awareness of these challenges – and […]
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Statement on Patrice: The Movie and SSI Enhancements Rolling Out
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All of us at the Social Security Administration want to recognize Patrice Jetter, Garry Wickham, and everyone involved in Patrice: The Movie, a documentary that focuses on the couple’s concerns about losing their disability benefits if they got married. Our agency stands ready to assist Congress as it works to address outdated laws and to […]
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Social Security Improves Sustainability Efforts
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In September 2024, the Office of Management and Budget (OMB) released Social Security’s Fiscal Year (FY) 2023 Sustainability Scorecard. OMB scorecards measure federal agencies’ progress in meeting energy and sustainability goals such as: Reducing greenhouse gas emissions. Using renewable energy. Transitioning to electric vehicles. These measures align with the goals established by Executive Order (EO) […]
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Follow Social Security Commissioner O’Malley on Social Media
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We’re excited to share that our Commissioner’s Office has expanded its presence on social media! You can follow Commissioner O’Malley @OMalleySSA on X, and on his new Facebook page. The Office of the Commissioner is also on LinkedIn. These accounts provide even more important Social Security news, plus timely updates about our efforts to improve […]
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Celebrate Social Security’s Many Spanish-Language Resources
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National Hispanic Heritage Month is celebrated every year from September 15-October 15. To mark the observance, we want the public to be aware of our many resources for our Spanish-speaking customers. We have many bilingual employees who fluently speak and understand both English and Spanish. While they are critical to serving the needs of a […]
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