Why I Serve

A local office Social Security employee helps a person fill out formsOn the eve of Social Security’s 80th anniversary, we want to share a personal moment with you. We usually talk about the services we offer, and why we believe offering these services is important to you and our nation.

We seldom get the opportunity to speak about our employees – those who stand behind the desk, behind the computer screen, or on the other end of the calls to our toll-free telephone service. Social Security employs more than 62,000 men and women nationwide.

Our employees’ duties range from taking a retirement application, to designing the signs posted on the walls of our field offices, to creating and editing thousands of publications, to designing and maintaining our vast computer network. Our team does this with a common goal of serving America by providing services to our nation’s most vulnerable citizens in times of personal hardship, transition, and uncertainty.

In the past few months, we asked our employees to share why they serve. Their answers, often expressed in heartfelt narratives, almost universally contained one sentiment.

I serve because I enjoy working with our public and because the services we provide matter.

Our greatest satisfaction comes from knowing that the people who need our benefits most – retirees, people with the disabilities, children, and families – receive the help they need. Social Security continues to give Americans hope and support with expanded programs that offer more than even President Franklin D. Roosevelt envisioned 80 years ago, when he signed the Social Security Act into law.

Tomorrow, we celebrate the anniversary of our program. Today, we celebrate the thousands who bring that program to life every day.


95 thoughts on “Why I Serve

      • [Mary] ,I also want to Say Thank all of you for your faithful service,
        May God Bless and Take Care Of All Of You,
        I Truly do Appreciate you In everything you do For Children, Adults, Veterans, Disabled, and Seniors and any one else that I missed, Peace and Happiness To All. Mary.

  1. I am proud of my service time with SSA though now I am retired. Just wish the public would educate themselves on what SSA has to offer rather than bash it with disrespect!!!

  2. Congratulations on 80 years, SSA! For the past 10 years I have coordinated enrollment of the Sisters in our Congregation in SSI through the SSA in Peekskill, NY. From the first day I went there asking for application blanks and some direction in how to complete them, I have gotten nothing but the best service possible. Every one there has always been very approachable, kind and anxious to serve me and my Sisters. I sing their praises to all I talk to regarding SSA so am happy now for an opportunity to praise the Peekskill, NY SSA staff to all at SSA.

    • Ugh, so sorry to hear that. Lyme is very common, untuyfonatelr, in my town. Whenever my kids get a headache the first thing I think of is Lymes. I don't know if you have a lot of ticks around your house (we do), but we ended up putting these tick tubes around the perimeter of our yard, which seemed to have helped a lot. Don't beat yourself up on not knowing…Lyme is really hard to catch because the symptoms vary so much and mimick other things.Hoping he feels better soon!

  3. My wife just reached retirement age. The Soc. Sec. office in Pinellas County, Florida just assisted her and did a fine job. Nice work! Let’s hope the moron’s that want to cancel Soc. Sec. are not elected. You have big job, let’s get the money taken out of your funding replaced. Keep the faith. Thank You, Mike B.


      • I am always disappointed in the kind of comment you made (above). Anyone who is going through things we cannot relate to is not expressing feelings for us to think we have a right to censure. It is their right to feel how they feel. Your comment does not seem to benefit anyone, not even yourself.

  5. the first step in ferminzation therapy is determining at what speed and what health consideration may play a factor in progress most individual had to come to us for complete ferminzation and desired a medical program that would achieve thier goals quickly while maintain ones good health naturally in day to day practice there are many varaitions on the theme here are looking at the typical regimens that being complete ferminzation the maxiumum in ths shortest period of time the undeirbale side-effect both physical and emotional when looking at the process achieveing female attirbute such as element development fulness texture in the skin etc and ridding oneslf of male attibute such as excesive muscalar upper body developmnt body patten hair loss of scalp beard growth etc resounces for paying for http://www.thetransgerndercenter.com website register/job placement iam experincing discrimination support group network group/commonwealth of va 211586771/adminstration/agent/consitution rits[1997][1996][1994][19]

    • diane,

      it’s extremely hard to read your ONE ongoing sentence paragraph.

      it’s nice to have short sentence-type paragraphs and double-spaced to help all read your comments.

      good luck on whatever you were saying above since i have neuro cognitive disabilities due to a TICK bite 46.5 yrs. ago.

      bettyg, iowa

  6. My wife and I have received nothing but timely, accurate, and thorough information from SS to date, as we move forward toward retirement. We thank you for you efforts on our behalf.

  7. After all those days and weeks and years of working it’s nice to know that there are kind consideredate folks working at SSI now that I need their services. You are greatly appreciated

  8. Happy 80th. Anniversary SSA!. I did not volunteer to work for SSA just yet, but I would like to sent a BIG Thank You to an officer at Tampa, FL. His name is Kashif Taalib-Din. He is very helpful and professionally give me many good advice. He represents SSA very well.
    Best Regards,
    Araya Vann

  9. I gave almost 40 yrs snd yes I loved my SSA job, health issues caused me to retire.
    My husband is completing 42 yrs this Sept

  10. Congratulations on your anniversary. I would like to send a “thank you” to one of your officers in the Fort Worth, TX downtown office, Roger Carrillo. Mr. Carrillo worked with my husband and myself in February and again this past Monday, August 10, 2015. I cannot compliment him enough for his professionalism, kindness and compassion. As I told him, serving a school district for 37 years, was a piece of cake, but wrapping up retirement issues, well I was out of my element and it was stressful. Mr. Carrillo made all the anxiety go away, we couldn’t have been more pleased. In our case, you most assuredly hired the right person… Well done, Mr. Carrillo, we are so grateful for all your help and expertise. Most appreciative,

  11. Ms. Washington from the Birmingham, Alabama office was very professional and courteous during our application for my husband’s retirement benefits. Many thanks to her.

  12. Lets hope the politicians do not cut SS. If the wage cap was raised there will be money to fund it. I paid in for 40 plus years now and have a few years to go, my kids are paying in. We didnt pay in it to see it cut. Most of the politicians have regular jobs that pay well on top of the political salaries so they could care less about their ss checks.

  13. My step-grandfather had very painful arthritis but knew nothing about the disability provisions of the SSA. When he reached 62, he took the reduced benefits of early retirement because he had to retire – he just couldn’t keep going. The benefits were not very much in those days (they’re not really all that high now!) and he asked the agent who enrolled him whether there was anything that could be done to increase the amount, and the agent — who still did not know about Grandpa’s disability (because Grandpa didn’t know it would make a difference, so he didn’t mention it) — said that, regrettably, there wasn’t. But when Grandpa got up and started to leave, the agent noticed he was walking somewhat gingerly. “Mr. Green,” he called. “Do you have rheumatoid arthritis?” “Yes, I do,” Grandpa answered. “Come back! There *is* something we can do!” And that’s how my grandfather got full disability benefit, which was significantly higher than the reduced retirement benefit he would have gotten at age 62, if that agent had not been alert and noticed that he was in great pain just from walking.

  14. I retired from SSA years ago and continue to share program information and just this week attended the Florida Council on Aging conference in Orlando. I shared with 500 in the aging field that the program pays children and disabled as well as retirees. 34% of the payments go to children, the disabled, young mothers and others. We agreed that SS will continue to serve the wage earners of America well and will continue well into the future. It is an earned right with a defined benefit. What’s not to love….

  15. Thank You” Federal Staffing(S.S.A),” for your continued Faith in providing a Shield for We-The- People. In life there is unexpected uncertainty , where We All may need a helping hand to override hurdles thrown our way. Many things are out of our control, like Retirement ( extended break ), therefore let us all have a greater understanding, just how Vital the S.S.A. is in our daily lives!

  16. I have received very courteous, friendly service, and helpful advice both on the phone and at our local SSA office. This is especially true when compared to many companies with ill-prepared and sometimes unfriendly service people. Thank you.

  17. I would like to thank all the employees of Social Security Administration for all they do for us they do a awesome job and well educated about their job Thank You

  18. It’s probably not said enough, and many of you may have never heard this, but Thank You, for all your hard work for people you don’t know and in most cases will never meet except maybe for a conversation over the phone or a brief meeting at one of the offices. It may not always feel like it, but you are appreciated.

  19. You and everyone else work for the SSA, get paid very well and have great benefits—the problem with government top to bottom and at every level. So you work not serve. If you were not paid or paid at a much lower level it might be different. Government serves itself and always has. In fact it is high time for a second revolution in this country to return the government to the people!

  20. Congratulations on 80 Years.
    I work with our local Social Security office in Youngstown Ohio and have done so for the past 15 years. I find the staff to be very helpful, considerate and understanding of my needs when I call or visit the office for the individuals on our representative payee program. Thanks to all the staff who currently work there and to those who over the years has worked there.

  21. I have more of my senior clients (Income tax preparation) complaining that they cannot get service at the Albany, OR Social Security office and are told repeatedly to go online. NOT everyone has a computer OR the knowledge to access and use a computer. I hesitate to offer my services without a power of attorney as my e-mail address would have to be used on the application. I hope someone reads this reply and responds.
    Thank you

  22. I use to work for the city and I know that sometimes it’s hard to deal with the public but you bait the bullet and put on your happy face and continue to work ( how can I help you) what I say is thank you for your patience and hard word. GOD BLESS you all.

  23. In the 1960’s working for Henry Aronson of the Division of State Merit Systems in the Office of the Secretary of Health Education and Welfare, I was give the minutes of the the committee establishing the Social Security System — they were carbon copies bound in books.
    I am now trying my memory as to what I selected for
    Mr Aronson.

  24. Congratulation on 80 years Anniversary You are the back bone of new america , thank you from one of Work People U S A.

  25. First and foremost is my concern with the financial viability for continued benefits for the “xers” and “millennians” going forward. There is a growing resentment of these generations towards the “Great Generation” and Boomer folks. They believe we are saturating the pot and there will a negative $$ balance of retirement benefits when they become of age-66-67. Not to fret my child!! Human dynamics have a way of self-leveling when its for the benefit of the masses. The full-time working class will have benefits waiting for them because; 1. aging people are retiring much later than the mandatory age therefore opting to receive benefits later in life. 2. aging people are much healthier today than 20 yrs ago and don’t require high cost medicare treatments or they are choosing to live at home vs. a high cost nursing home. Medical technology advancements are saving medicare $$$$ while chronic disease mgmt. is reducing waste and redundancy.
    The general public must change its perception about the intent of Soc. Security. It is and was not designed as a mass dole program. It is not a welfare program. It is not a hand-out for the weak and unmotivated. It is an entitlement program deserving of those who have worked their fannies off for 30yrs or more. It is essentially a built in savings plan for you that most Americans have been unable to accomplish of their own free will.
    Social Security is more than a process. At 80 yrs old I find it to be an engrained institution throughout the fabric of our lives. Imagine this entitlement to be non-existent during this current demographic bulge. As the definition of security is evidenced in benefits think of the 8000 boomers daily who are choosing to retire. What would they rely on to keep them secure and reasonably safe and healthy in their golden years. Lets face the facts, 7 out of 10 retiring populations haven’t saved a nickel for retirement.
    “Thank You Social Security”

  26. Our AmeriCorps Financial Empowerment Services program members in eight states have been helping for the past six years to educate individuals with disabilities about their Social Security disability benefits and how work incentives can help them gain employment. SSA has been one of the best federal agencies to work with – your employees are dedicated and do good work!

  27. Poor David in MA. We all need to pray for him. Sounds like he is a lost soul who needs to get to know his Lord and Savior. (Did give me a chuckle though to know someone is so ignorant) Praying for you David!!!

  28. I like to thank all the employees of Social Security Administration, especially the employees that work in the Ponce, Puerto Rico Office for all they do for us, excelent job. Thank You

    • Thank you! We’re pleased we can help. Our employees are committed to providing the public with the best service possible. Your note makes us happy, knowing we have made a difference to those we serve every day.

  29. I served as an SSA employee for 35 years, both on the front lines and as a manager. I truly believed then and now that what I was doing was making a difference in people’s lives.

  30. thank you to the AMES, IOWA SS STAFF who worked with me on my 1st and 2nd ssdi claims; they were very helpful and KIND to me.

    their director, elizabeth g, was especially great saying, “betty, DON’T GIVE UP EVER; you deserve to be approved”. thanks elizabeth; it took 5 yrs. of hell to be approved.

    there are many good staff out there, but it takes a few rotten apples with bad and nasty attitudes that makes it bad for the rest of you who do bust your butts daily for good/personablle service 😉

    hugs/prayers to you all also,

    bettyg, iowa

  31. After serving as a U.S. Marine, i had the honor to work at the Department Of Veterans Affairs Medical Center in Dallas as a Program Support Clerk, and at the Internal Revenue Service Downtown Dallas at the Earl Cable Building as a Clerk And i Surely continued my service to my Country when the 911 came and they needed Federal Security Screen Personnel at Dallas Love Field Airport with T.S.A./Homeland Security, You see i asked not what my country could do for me? But what i (cornell Hill) could do for my country:And i regret that i have but only Life to give to my Country,Thank You,Semper Fi And God Bless America.

  32. Hold on Kevin you’re not alone !
    I myself, I am thoroughly disgusted and literally moreover physically want to vomit on how the taxpaying citizens are brushed aside because they cannot stand up for themselves due to the fact that they don’t have the mental ability to. This is then take evangel upon by anyone or everyone that has anything to do with the Social Security ministration, lawyers, judges, etc. to see your weakness and they most definitely take advantage of it ( mainly pushing you to your breaking point to who knows what that is )
    instead of offering assistance ( which is their moral and lawful obligation) to find a solution to it
    I am absolutely furious about how far off, corrupt and how far and corrupt; oh did I mention that?
    As I was stating I am thoroughly disgusted with the system altogether while illegal immigrants, I’m not pointing the finger at any race merrily stating how people who should not rightfully be in this country receive benefits before born citizens who have paid into the system. Believe me I’ve cried over this many times and that is the only brief moment of relief I get why I don’t know I’m mentally screwed up but for that brief second I have a glimmer of hope for some reason. If you don’t know what I’m speaking about right now then you do not have a mental disability or at least one similar to the one I suffer from , I am definitely looking forward to the response the SSA gifts to this poor young man who is literally at the end of his rope and I can see how he feels that’s where they want him

  33. Sorry, folks, but as long as the SSA continues to dole out benefits to the illegals here in our country, the SSA is not serving me. I paid into the SS system for over 50 years, and now that I’m retired and desperately need help, I cannot get it.

    I would be interested to know who the SSA rocket scientists are who determine whether or not we will get an annual COLA raise, as well as how much that COLA raise, if any, will be. This year, I got a 1.7% SS COLA raise, which does not begin to cover the $400/month apartment rent increase I have received over the last three years; or the 4.5% cost increase in groceries over the past year; or the 20% cost increase in medical costs over the past year, etc.

    The SS system is a colossal farce!!! It serves the illegals in our country very well, but ignores we who have paid into the system all our working lives.

    I urge everyone to write to the SSA, as well as to their elected representatives, demanding that this wrong be corrected, and that we receive realistic annual COLA raises in order to survive!!!

  34. Wanted to say THANK YOU to Brigette and Natanya for helping me striaghten out some important documents, requirement for my disability claim. You were helpful and professional.

    My sincere THANK YOU to Ms Lumsey of Western Service Center of Richmond, CA for facilitating my claim. she is calm, respectful and honest.

    God bless you all … 🙏

  35. Just want to thank the social segurity.and the thousands working in it .Social segurity was one of the greatest laws ever made in our country.thank you

  36. I appreciate Social Security because without it I wouldn survive it may not be alot to live on but it sure beat nothing there are some places in the world that dont have this system and the disabled have no hope so Thank God for social security I hope they dont defund it and I hope they expend it to make it even more effective.

  37. As we celebrate Social Security on its 80thAnniversary (President Roosevelt signed the Social Security Act on 14August1935).The Social Security remains strong and it is a solution to our looming retirement income crisis and it is as important as ever to American families,as well,it is an excellent anti poverty program.
    Happy Anniversary.AZ.

  38. thank you kindly for your service to your nation and the people you help. it is appreciated and i just wish that everyone was appreciative of the many great things your agency does for people. God bless you

  39. As a retired Social Security claims representative, I appreciate all of the positive remarks about SSA employees. I know from twenty-five years of experience in dealing with the public that those sentiments represent the vast majority of the American people.

    With regard to the few negative comments posted here, I would like to point out the following facts:

    1. Illegal aliens CANNOT collect Supplemental Security Income (SSI); proof of legal residency status is required to receive benefits.

    2. SSI is not paid out of the Social Security trust funds, so it does not affect the solvency of the retirement or disability programs.

    3. If anyone works illegally in the US but pays into Social Security, they still cannot collect benefits until they prove that they have obtained legal status to be present in the country.

    Some people just become so blinded with rage about the legitimate issue of illegal immigration that they refuse to understand anything which does not fit their point of view. Believe me, SSA employees are not thrilled when they have to correct decades’ worth of earnings records that were either not posted at all or posted incorrectly to someone else’s Social Security number because a former illegal alien did not have their own number while they were working. However, that does not happen until they obtain legal status and their own valid Social Security number.

    As far as our job being “easy” or “overpaid” is concerned, SSA is now serving more clients than ever (because of the aging of the Baby Boom generation) with a fraction of the staffing they had years ago.

    A Claims Representative is responsible for taking applications, reviewing and processing claims taken by themselves, other representatives and filed by claimants themselves on the Internet (which are often a horrible mess), and helping resolve problems with benefits on the phone and in person.

    I would be willing to bet that the vocal minority of the public who always say government workers are overpaid would either quit after a week or be fired in their first year as a Social Security claims representative, because of the pressure to perform all those responsibilties simultaneously. One former manager required us to answer multiple phone calls from the public on the phone while trying to take applications from other clients in person. Sheer madness!

  40. Congratulations on 80 wonderful years. We worked, we paid in, and we thank God every month when a check is automatically deposited. We are so thankful for SS.

  41. I enjoy being part of this great organization. I find a lot of satisfaction in doing my job and this is a wonderful career. I thank God for this job.

  42. Especially when compared with the VA, the SSA is much to be admired. It’s hard to believe these two agencies are in the same country. They are certainly not in the same universe. The VA should look to the SSA to see how to provide service to applicants and beneficiaries.

  43. RE: Health and Welfare. 9th Ed. Hospitals & Asylums HA-26-7-15 http://www.title24uscode.org/haw.htm

    It has recently to my attention that the Family and Medical Leave Act of February 5, 1993 (PL-303-3)would fulfill its obligations under the Maternity Protection (Convention 183) of 2000 if women who give birth and take up to three months off, before returning to their old job whose employer may not lay them off, were automatically entitled to unemployment compensation (UC) for up to three months around the time they give birth.

    The United States is not party to the International Labor Organization (ILO) Maternity Protection (Convention 183) of 2000, the Holidays with Pay Convention (Convention 132) of 1970 or the Workers with Family Responsibilities (Convention 156) of 1981. That means any party worth its salt in the United States must make an extra free and individualized educational effort to try and uphold these conventions if we want to be well adjusted.

    Unemployment compensation (UC) seems to be the best way to fulfil our national obligations to the International Labour Organisation. A UC tax could be imposed on the rich or the cost of insuring the more than 4 million annual American births to employed and poor unemployed women alike could be born by my OASDI WILL in 2017 explained in the as of yet un-amended Act above.

    Because up to three months is considered an intolerably lengthy spell of Holiday with Pay, even taking into consideration Workers with Family Responsibilities for sick children, it might be best to insure new mothers, both employed and poor, at an equal rate of $1,000 a month for three months.. Two seat racing strollers cost more $500 used to keep up with those single aunts and uncles who are as easy to beat arm wrestling.

    As for the xenophobic immigration document and benefit thieves laid off under the taking benefits from people does not give rise to immunity under Sec. 204(c) of the Social Security Act principle, specifically for violation of people’s social security benefits under the Convention Relating to the Status of Refugees and equal protection Protocol at the behest of Obama’s “birther movement” enhanced migration documents thieves that are entrenched in U.S. Foreign Service, whose propaganda exam is not academically qualified by a degree in International Relations. The “undocumented people” are real refugees, who have often lived in the Untied States their entire life and have made bigger contributions than xenophobic laid-off SSA bureaucrats, whereas. Having an ID is a right not a freedom. It’s too bad every North American and European with an ID is too warped by fear and bureaucratically crazy to convince the free people to suffer a state ID and even more dangerous passport GPS that hacked the US Code via GPO who manufactures passports and has lots of funny tape . You’re a peon acting against the best interest of the generation x and y robbing Baby Boomers. I am Stateless, disabled and able to do the work of State, because I am currently free of oppression and don’t intentionally go around offending other people’s rights

    SSA bureaucrats would similarly benefits from admiring a degree in social work by requiring that administrative law judges (ALJs) and senior bureaucrats have a degree in social work and are able to hold the current National Association of Social Workers Code of Ethics in contempt in regards to killing (via Eli Lilly brand injunction against wrongful death from counterfeit insulin information) – the hacking of their fundamental no billing and no testifying principles.

  44. since my husban has insurance at work, is 65 and will retire on his bday 9 apeil 2016, when should he apply for medicare? he will not get ss till next year. i am an adjunct instrutor without heath benefits

  45. since my husband has insurance at work, is 65 and will retire on his bday 9 april 2016, when should he apply for medicare? he will not get ss till next year. i am an adjunct instrutor without heath benefits

  46. We have had nothing but excellent experiences with the SS @ North Platter NE. We congratulate them for stellar performance!

    • We thank you for your kind words! Our employees take great pride in offering the best service possible. It’s wonderful to know our efforts are paying off. Your message helps us to know we have made a difference to those we serve every day.

  47. Thanks all of you SS WORKERS. YOU ARE VERY much appreciated in everything you do to help us.
    I am a retired educator in the south(MS) who is thankful/ grateful for your service, without you I don’t know what I would do. I’m a widow now for more than
    five yrs. I had to retire because of my severe health problems. “To God be the Glory “for sending you all to help us. THANKS AGAIN FOR YOUR SERVICE!!!!

    • Thank you! We’re pleased we can help. We will continue our efforts to meet your requirements and expectations in the years to come.

    • Thanks for your feedback! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

    • We would like to thank all of you for your good wishes during our 80th anniversary week. We appreciate your comments and feedback, and hope that you continue to use this blog to communicate with us. We work diligently to offer the best service possible to the public and continually strive to improve its quality.
      On Social Security Matters, our intent is to provide general information and educate our readers about the variety of programs that Social Security offers. We do not have access to personal records, but we will try to answer your general questions about Social Security and direct you to the appropriate resources.
      Thank you again for your support. We look forward to “building the future” with you.

  48. Dear Mr Ray Fernandez

    since my husband has insurance at work, is 65 and will retire on his bday 9 april 2016, when should he apply for medicare? he will not get ss till next year. i am an adjunct instructor without health benefits

    Reply ↓

    • Hi eliedith, I believe that we provided that information a few days ago, but if you missed it, here it is again: We advise people to file for Medicare benefits at age 65, even if they plan to continue working. If your husband is still working and is covered under a group health plan based on that employment, he may want to file for Medicare Part A (Hospital Insurance) only. However, he should speak to his personnel office, health benefits advisor, or health plan to see what’s best for him. Your husband can also apply for Medicare online.
      You may be eligible for Medicare benefits on your own record or your husband’s record at age 65.
      For his retirement benefits, he can apply three months in advance of when he wants his benefits to start, and he can complete the online application in as little as 15 minutes.
      If you or your husband have specific questions, call us at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. Wait times are generally shorter if you call later in the week.

        • We would like to thank all of you for your good wishes during our 80th anniversary week. We appreciate your comments and feedback, and hope that you continue to use this blog to communicate with us. We work diligently to offer the best service possible to the public and continually strive to improve its quality.
          On Social Security Matters, our intent is to provide general information and educate our readers about the variety of programs that Social Security offers. We do not have access to personal records, but we will try to answer your general questions about Social Security and direct you to the appropriate resources.
          Thank you again for your support. We look forward to “building the future” with you.

  49. just had the most lovely lady help me. her name is Patricia and i didn’t get a chance to thank her. she spent so much time and answered all my questions and banished all my worries. i have no idea what state she is in, but wherever she is, i send gratitude that Patricia answered my phone call.
    i am always amazed when the phone is answered, knowing you are helping 50 million of us. thank you thank you thank you.

    • You are welcome, Heide, and thank you for letting us know that we were able to help you. Patricia and the rest of us appreciate your kind words letting us know that our efforts are paying off.

  50. But that’s not why I choose to serve today. I serve because every time I see a military member reunited with his family, my eyes well up with tears.

  51. I serve because others should never be forced to. Because it’s a choice nobody else should make again on our behalf. There are very few jobs out there in which employees agree to giving their life as a potential cost of doing business.

  52. I fought for several years back in 1994 or 1995 for my son, he was born with the right frontal lobe of his brain missing and was classified as being Autistic, with ODD, PDD, Separation Anxiety Disorder ect.. Any how The judge told me he doesn’t qualify but if his Asthma worsened then I should re-file. And I tried to, But because I wasn’t married to his father, Then went off of my income not his Father’s there fore My son doesn’t qualify. And Then in 1998 I believe my health took a turn for the worse. I filed in 2001, got denied filed in 2004, denied 2006 denied. Finally in October of 2008 I was granted. However they took my benefits away in September of 2010, Because someone in their office didn’t post my information correctly. I’ve been going back and fourth with them for about 5 years now. I’ve contacted Government , Congressman, Senators Councilman and a Civil Rights Person at City Hall. I was threatened by 3 people at my local office to pay $10,000, or be investigated go to prison and loose my son. I even have Mr. Tatrault the Supervisor on recording laughing at me saying you can reapply but we’re not going to give it to you. I’ve even written the President who his not happy with what they did to me that day. Mr. Tatrault had sent letters to everyone above telling them I lost my benefits in 2014. That’s a LIE. I have proof of that. Someone from that office has been cashing my checks and it sure as hell wasn’t me. I had direct deposit, so yea I would know. So recently, I was told to file a request for reconsideration due to my recent health issues on top of the other ones as well. I suffer from blackouts which come on out of the blue, I suffered 2 blows to my head, their are no warning signs for this it’s called Syncope. I have memory loss real bad now, and recently in July I had to have a pace maker out in and wear a monitor. All of this is from St. Judes. It’s been 3 weeks since I sent off my request form and so far no one has responded. I refuse to walk back into my local SS Building, who found that bullying and threatening and taking away checks from a disabled person was so amusing that they’ve managed to keep it going this long. I tried to contact the OIG, the ADA, DOJ and Compassionate Allowances, I just kept getting passed around in a circle with no answers. But what I find most disturbing is the our local SS building has blocked my access to their site. Everyone stood around and watched and yep they blocked me, but other people that were here had no problem logging in. Maybe They Should be investigated. I filed 2 Discrimination reports, they to like me got swept under the rug. I didn’t ask for these health issues, no more than my son asked to be born Autistic. Where were our rights. I thought The Government had people to help people who couldn’t fight for them selves? But Not One Person Fought for us. Oh by the way a Federal Court Judge Harry C. Dees JR. found me to be indigent and any claim SS had against me was waived. So I should have been re-instated, not having to go through this hate crime all over again. Sincerely, Amanda

  53. If I speak with a social security specialist and they are rude and disrespectful, who can I talk to? I’ve always had good experiences, but there is one worker that was absolutely crude to me. Is there an ombudsman or other complaint avenue?

    • Hello Sarah. We apologize and we regret to hear you are having difficulties with one of our representatives. Remember that you can request to speak to a supervisor, if you do not receive the level of customer service you expect. To submit your comment, complaint or suggestion, you can write to us or send us an email message. We appreciate your feedback, and thank you for bringing this to our attention.

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  55. Thats funny because my daughter who has Cerebral Palsy doesnt get treated with this type of respect or assistance. We got letter changing her SSI by over 180.00 with no explanation The office number listed is general number and you need name or extension in order to get somebody. The letter doesnt have a name or extension to remedy situation. She has no changes nor has she had an changes that would cause this to occur. The letter approving her for next year dated November 25 would lines what she is approved for based on a formal interview was not that long ago. Therefore, nothing changed how is that happening. Who knows , nobody returns calls, nobody can answer at general customer service line they direct back to local office. My daughter lives over 50 miles away to closest office. This is just horrible service and quality of care.

    • Hi, Rochelle. We are sorry to hear about your daughter’s experience. Unfortunately, your daughter’s situation is a bit more than we can handle in this forum. For her security, we do not have access to private information in this venue. We ask that members in our Blog community to continue to work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. You can ask for a manager on your next visit or call. If you wish to submit feedback related to your experience, visit our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email a Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. We hope this is resolved soon.

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