Medicare

Who to Contact: Social Security or Medicare?

February 28, 2019 • By

" "Sometimes it’s confusing to know who to contact and for what. Social Security and Medicare offer related services, so people aren’t always certain who does what. This “cheat sheet” can help.

Contact Social Security to:

  • See if you’re eligible for Medicare;
  • Create a my Social Security account to do things like request a replacement Medicare card and report a change of address, name, or phone number;
  • Sign up for Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance);
  • Apply for Extra Help with Medicare prescription drug coverage (Part D) costs;
  • Report a death; and
  • Appeal an Income-Related Monthly Adjustment Amount (IRMAA) decision (for people who pay a higher Part B and/or Part D premium if their income is over a certain amount).

Find information on how to do all of this and more on Social Security’s Medicare website.

Contact Medicare to:

  • See what services Medicare covers;
  • Get detailed information about Medicare health and prescription drug plans in your area, including costs and services;
  • Choose and enroll in a Medicare health or prescription drug plan that meets your needs;
  • Find a Medicare Supplement Insurance (Medigap) policy in your area;
  • Find doctors, health care providers, and suppliers who participate in Medicare;
  • Get information and forms for filing a Medicare appeal or for letting someone speak with Medicare on your behalf;
  • Compare the quality of care provided by plans, nursing homes, hospitals, home health agencies, and dialysis facilities; and
  • View Medicare publications.

Visit the Medicare website for more information on these services.

If you need to find out your claim status, find out deductibles, or get answers to premium payment questions, you can call 1-800-MEDICARE (1-800-633-4227; TTY: 1-877-486-2048).

Determining who to contact is the first step in getting the answers you need. Please share these lists with family and friends who need to know more about Social Security and Medicare.

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About the Author

Darlynda Bogle, Assistant Deputy Commissioner

Darlynda Bogle, Assistant Deputy Commissioner

Darlynda Bogle, Assistant Deputy Commissioner

Comments

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  1. katherine e mcneill

    I received a notice on how much I will pay for IRMAA in 2021. I only carry Part A medicare I am covered under my husbands retirement benefits for Part B & D. Am I still expected to pay for a benefit I have never registered for?

    Reply
    • Vonda

      Hi Katherine, thank you for using our blog. To determine if you’ll pay higher premiums, Social Security uses the most recent federal tax return the IRS provides to us. If you must pay higher premiums, we use a sliding scale to make the adjustments, based on your modified adjusted gross income (MAGI). Your MAGI is your total adjusted gross income and tax-exempt interest income.

      For details regarding an appeal, check out the factsheet: What You Can Do if You Think Your Medicare Income-Related Premium is Incorrect.

      To report a Medicare Income-Related Monthly Adjustment Amount Life-Changing Event, complete and return the form to your local Social Security office. We hope this helps.

      Reply
      • MS. BARBARA CARTER

        HELLO VONDA,

        I HAVE POWER OF ATTORNEY FOR AN UN-ENLISTED VETERAN WHO HAS PASSED IN A NURSING HOME ON 1/12/2021

        I HAVE BEEN TRYING REPORT THIS, BUT NOT SURE JUST WHO TO REPORT THIS TO. SHOULD I CALL THE VETERANS ADMINISTRATION, MEDICARE, OR SOCIAL SECURITY.

        ANY HELP YOU COULD GIVE ME WOULD BE MOST APPRECIATED.

        THANK YOU FOR YOUR TIME….
        MS. BARBARA CARTER

        Reply
        • Vonda

          We are very sorry for your loss, Barbara. Typically, the funeral director notifies us of an individual’s passing by contacting the local Social Security office. To verify this information was reported, you can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

          Check out our Factsheet on How Social Security Can Help When a Family Member Dies.

          Reply
  2. Evonne mead

    My husband never recieved a Medicare card , how do I get him one?

    Reply
    • Vonda

      Hi Evonne, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to get a replacement Medicare card. Thanks!

      Reply
  3. Rachel Price

    Just received notice of my Social Security benefit increase. Question why did the Deductions for Medicare Medical Ins. go up. I do have Medicare.

    Reply
    • Vonda

      Hi Rachel, thanks for using the blog. The standard Medicare Part B premium for medical insurance in 2021 is $148.50.

      Reply
  4. Susan Schleifer

    I turned 65 last month (Dec. 2020) and ,as I am not collecting social security right now, am confused as to how I pay my Medicare Part B premium. I have received nothing in the mail addressing this issue.

    Reply
    • Sue

      Hi, Susan. Thanks for using our blog. If you get Social Security, Railroad Retirement Board (RRB), or Civil Service benefits, your Medicare Part B (Medical Insurance) premiums will get deducted from your benefit payment automatically. You cannot change that. If you don’t get Social Security payments, RRB, or Civil Service benefits, you’ll get a bill called a “Medicare Premium Bill” (CMS-500). If you enrolled in Medicare and have not received a bill or your Medicare card, please call your local Social Security office. You’ll find the phone number using our Office Locator.

      Reply
  5. MASON I SMITH

    My SSN ranked number is 1 imprinted symbol’s & ranked number: ***-**-****

    Symbol 0 number 1 symbol 0 symbol – symbol 6 symbol 8 symbol – symbol 4 symbol 2 symbol 7 symbol 3

    SSA ranked number is 1 imprinted ***-**-**** : symbol 0 number 1 symbol 2 symbol – symbol- symbol 6 symbol 8 symbol – symbol 4 symbol 2 symbol 7 symbol 3
    SSA MASTER CHIEF GLOBAL COMMANDANT CON. NO. LIC # : G47652877
    DHHS ranked number is 1 imprinted ***-**-**** symbol 0 number 1 symbol 2 symbol – symbol 6 symbol 8 symbol- symbol 4 symbol 2 symbol 7 symbol 3 & DHHS MASTER CHIEF CON. NO. LIC # : B41754928
    AGENT HUD SMITHMI276CP :
    HUD RANKED 1 , BOP RANKED 1 :
    29214 086 ,
    DOC RANKED 1 : DOC : 734
    DOC : 734129 DOC : #734129 DOC : 734129 ATF 701 AIR FORCE INTELLIGENCE IDENTIFICATION 701 SMITHMI276CP21161831B1701
    SMITHMI276CP30123141B1257
    SMITHMI276CP0220220001
    WDL : 7T817F7SB
    WDL : L7817F7SB
    WDL : 7T817F7
    WDL : SMITHMI276CP
    GOD MASON IAN SMITH DCLXXVII: XXX
    SSS ranked number is 1 imprinted 139150694
    LEADER OF THE PAGAN RELIGION

    Reply

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