COVID-19, General, Online Services, People Facing Barriers

What Representatives Should Know About Online Video Hearings

June 24, 2021 • By

Last Updated: August 19, 2021

What Representatives Should Know About Online Video HearingsIn December 2020, we began offering online video hearings using a secure and free Microsoft Teams platform for you and your client to interact directly with an administrative law judge (ALJ). You can participate in the hearing with an internet connection using a camera-enabled smartphone, tablet, or computer. This allows the ALJ to see and communicate with you while maintaining privacy.

We understand that there can be hesitation in learning and using new technology. To enhance your understanding of online video hearings, we created a new webpage just for representatives. It contains information on the online video hearings, including a user guide and a new step-by-step training video. These new materials give you the opportunity to quickly master Microsoft Teams and gain a deeper understanding of the online video hearing process.

Online video hearings continue to increase in popularity. To date, we have conducted 3,500 online video hearings using Microsoft Teams from a variety of devices and locations. Over 35,000 claimants have chosen an online video hearing as their preferred hearing format. We have already scheduled 20,000 online video hearings to take place over the coming months.

We are working hard every day to enhance the online video hearing experience and we need your help! Early this summer, we’ll email a short satisfaction survey to claimants and representatives who have used Microsoft Teams for their video hearings. These surveys will ask about your experience using the new technology and the video hearing option. We encourage you to fill out this short survey and please ask your claimants to do the same.  Survey responses will help us ensure the best possible experience for all online video hearing participants.

Please visit our website for the latest news about hearing options during COVID-19. We encourage you and those you represent to take advantage of the online video hearings option. If you have questions related to the COVID-19 pandemic, please visit our Coronavirus web page. Please help us share the news on social media.


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About the Author

Darlynda Bogle, Assistant Deputy Commissioner

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    I’ve been struggling with my online application for disability. I don’t have anyone to help me with the process. I’ve called & asked for help with someone from the SS office & it’s been 3 months & no calls. Because of my disability & my struggle to understand I found out that I summited my application. How can I receive help with the next part?

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    • Vonda

      Hi Teri, thanks for using our blog. Please call your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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  5. Mary L.

    When do you think you will resume having in person hearings?

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    • Diana V.

      Hello Sherry. Thank you for using our blog. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please contact your local Social Security office directly to expedite resolution of your situation. Look for the general inquiry telephone number using our Social Security Office Locator link. You can also call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 8:00 a.m. and 7:00 p.m.

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