Disability, General, Online Services, Retirement, Survivors

We Observe Customer Service Week All Year

October 5, 2015 • By

Last Updated: August 19, 2021

A woman behind the counter smiles at youDuring Customer Service Week–10/4-10/9–we have the wonderful opportunity to highlight a top priority for us at the Social Security Administration. From our humble beginnings in 1935 when Franklin Roosevelt signed the original Social Security Act into law, customer service has been a part of our DNA. As much as Social Security has been a part of the fabric of America for the last 80 years, so too has been our long standing tradition of delivering courteous, responsive customer service to people of all ages who come to us for assistance, often at a critical juncture in their life.

From the courteous service provided by a small group of Social Security employees when the first office opened in Austin, Texas in 1936 to the more than 45,000 frontline employees who today provide exceptional customer service at over 1,400 local community-based offices around the country, Social Security has never wavered in its long-standing commitment to focus on the needs of the people we serve. We recognize that we are the face of government in the community for most people, and we welcome that role with a steadfast dedication to deliver the kind of customer service that the people of this Nation expect and deserve from their government.

Certainly, the needs and expectations of our customers have changed over our rich 80-year history. While in the early years of the program most government services were handled in person and most transactions were done on paper, today modern technology has allowed Social Security to adapt our service delivery model to meet the higher expectations and demands of a growing customer base.

For example, in the 1980’s Social Security was one of the first government agencies to offer nationwide toll-free telephone service at 1-800-SSA-1213. Last year, the toll-free telephone service handled over 60 million calls, proving that 3 decades later it is still a viable, convenient customer service option for many individuals. Today, as more and more Americans expect and demand more convenient service options, we provide options for the public to utilize the Internet to quickly and securely conduct their Social Security business online at www.socialsecurity.gov. It’s become such a popular option that more than half of all retirees now file for Social Security retirement benefits online from the comfort of their home or office.

A more recent customer service feature allows both current workers and current beneficiaries to create their own personal mySocialSecurity account to access and manage their Social Security records. More than 20 million individuals have created their own mySocialSecurity account, and the feature is so popular that a new account is created every 6 seconds! While Social Security is recognized today as a leader in customer service and has five of the top-rated government online services, including some rated higher than those offered by leading private-sector companies like Amazon and Apple, we are not resting on our laurels. From testing video technologies to enable individuals to conduct business face-to-face with us remotely, including from the comfort of their home, to adding real time online customer engagement tools like “click to call back” or “click to chat”, Social Security is constantly seeking better, more convenient ways to improve the customer experience.

There is one thing, however, that will not change—our commitment to the customer and giving every individual the choice of how they want Social Security to serve them.  Whether someone elects to use one of our convenient and secure online service options or they choose to come see us face-to-face at one of our community-based offices, they can expect to be treated to exceptional service because we celebrate customer service week every day of the year, not just for one week. Our 65,000 employees are passionate about public service and are dedicated to preserving the legacy entrusted to us 80 years ago.


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Deputy Commissioner, Operations

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  1. kontakt l.

    Is there any details about this subject in different languages?

    https://www.acuvue.com.tr

  2. diennguyen1

    Mụn rộp sinh dục có được biết đến là căn bệnh rất khó điều trị, nguyên nhân gây mụn rộp sinh dục là do virus sinh dục. Căn bệnh xã hội chủ yếu được lây truyền qua con đường đường tình dục, biểu hiện của bệnh mụn rộp sinh dục do virut Herpes. dấu hiệu của bệnh mụn rộp sinh dục thường thấy là xuất hiện mụn rộp thành cụm. Loại virut này có khả năng lây truyền rất mạnh và hiện nay chưa có cách chữa bệnh mụn rộp sinh dục để chữa khỏi hoàn toàn căn bệnh mụn rộp chúng ta chỉ có thể sử dụng thuốc chữa mụn rộp sinh dục để giảm bớt các triệu chứng bệnh mụn rộp sinh dục . nếu bị herpes sinh dục bạn sẽ gặp các hình ảnh mụn rộp sinh dục, virut này sẽ tồn tại trong cơ thể suốt đời ở cả nam và nữ giới hình thành nên mụn rộp sinh dục nam , mụn rộp sinh dục nữ

  3. diennguyen

    Mụn rộp sinh dục có được biết đến là căn bệnh rất khó điều trị, nguyên nhân gây mụn rộp sinh dục là do virus sinh dục. Căn bệnh xã hội chủ yếu được lây truyền qua con đường đường tình dục, biểu hiện của bệnh mụn rộp sinh dục do virut Herpes. dấu hiệu của bệnh mụn rộp sinh dục thường thấy là xuất hiện mụn rộp thành cụm. Loại virut này có khả năng lây truyền rất mạnh và hiện nay chưa có cách chữa bệnh mụn rộp sinh dục để chữa khỏi hoàn toàn căn bệnh mụn rộp chúng ta chỉ có thể sử dụng thuốc chữa mụn rộp sinh dục để giảm bớt các triệu chứng bệnh mụn rộp sinh dục . nếu bị herpes sinh dục bạn sẽ gặp các hình ảnh mụn rộp sinh dục, virut này sẽ tồn tại trong cơ thể suốt đời ở cả nam và nữ giới hình thành nên mụn rộp sinh dục nam , mụn rộp sinh dục nữ

  4. Jessie L.

    thsnks.

  5. CAROLYN S.

    I am 55, my husband is 71. He has been drawing social security. I have been working most of my life and would like to retire at 62. Can I retire at 62, draw my own benefits, then switch over to his when I am 67 (my retirement age)?

    I left this post before and was never answered.

    • molly

      You can retire a 62, and get a part of your husband benefit. You would latter signup to collect on your record. You should go to SSA site for the details.

    • Ray F.

      Hi Carolyn, our apologies if we missed your question before. You can start receiving Retirement or Spouse’s benefits at age 62. If you are eligible for both your own retirement benefits and for benefits as a spouse, we always pay your own benefits first. If your benefits as a spouse are higher than your own retirement benefits, you will get a combination of benefits equaling a higher amount.
      See our Retirement Planner: Benefits For You As A Spouse.
      For more information, we invite you to read our publication: What Every Woman Should Know. We hope this helps!

  6. Bayani B.

    Is it possible for me to get any kind of help which i maybe entitled? As of now my primary doctor advised me use wheel chair/power scooter because of my sickness like, stage III kidney failure, asthma, gout, heart problem and diabetis. My pension is not sufficient yet for my living that is why I am asking even just a little bit help. I retired last February 2015. It is because I cannot afford to continue my job because I was suffering for chronic and severe pain from my lower back because of broadbased disc protrusion, severe moderate/severe central canal stenosis and moderate bilateral neural foraminal narrowing. There is also probable compressing on the descending bilateral L5 nerve roots by the disc protrusion as per MRI results last September 17, 2015. Resulted to chronic and severe pain and getting heat and numbness from lower back going down to my both thigh and both legs

    • Bruce A.

      You did not give your age. if you are not yet full retirement age, call SSA at 800-772-1213 and make an appointment to apply for disability

  7. Stephen

    I retired this Oct. Until then my wife now 66 years old was covered by my work health insurance. She is on Medicare A but not B. She applied in July for Medicare part B to start in Oct when I retired. That application was apparently lost. She reapplied in Sept. the 9th and I got copies this time of her application and a letter stating she qualified for both part A and B from our local office. Here it is Oct the 9th and she still has not gotten any notice of being enrolled in part B. It has been a nightmare of trying to comply with the rules and law. I do have retiree insurance on her but it is now secondary. What do we do if she has to see a Doctor now? My retiree insurance will not cover until Medicare does. We started this process as soon as possible to make sure it was done at my retirement date. Would just the application serve instead of a card? That is all she has.

    • molly

      You should go to your local SSA office.

  8. George w.

    I have an active ongoing case at SSD. My case has been going on for over 4 years now. I have not had the customer service From SSA. I am a disabled USArmy Veteran. I had to apply again in Wyandotte,Michigan.this time I had also applied under financial hardship. I am irritated at SSA. I’m not getting better at all. I’m getting worse. My case is in Lansing , Michigan. Soldiers are getting expedited claims under 100% service connected. They have never explained anything to me about disabled service people. I just want to get my claim over with. This should have been done 3 years ago. The system needs work. I have young people on my street drawingSSI maybe 700.00 a month. I am PTSD and severe anxiety disorder and other problems. I haven’t been taken very seriously yet.

    • James L.

      Thank you for your comment, George. First of all, thank you for your service to our country. The length of time it takes to receive a decision on your disability claim can vary depending on several factors; primarily, the nature of your disability, how quickly we obtain medical evidence from your doctor or other medical sources, and if your claim is randomly selected for a quality assurance review of the decision. While you are waiting for a decision, you may be eligible to receive social services from the state in which you live. Please continue to follow up at your local social security office, or if you need further information about your claim, please call us at 1-800-772-1213 (TTY 1-800-325-0778) Monday through Friday between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week.

  9. Maria

    It’s time to get rid of the “medical portion” of SSA. What is the point of them? They clearly don’t understand ailments and day to day stress on bodies. Why are we paying them a salary to receive something we paid money into? It’s ridiculous.

  10. Ellen E.

    My husband and I have moved recently and I would like to know if I can change our address on line.

    • Ray F.

      If you are receiving Social Security retirement or disability benefits, you can create a my Social Security account to change your address online. If you are receiving SSI, you must report the new address to your local Social Security office. If you are not yet receiving benefits you don’t need to change your address with us at this time. Thanks!

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