COVID-19, General

The Latest on Our Reentry Plans

March 14, 2022 • By

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Last Updated: March 14, 2022

Social Security Administration LogoI’m excited that, starting in early April, we will add more in-person appointments and offer in-person service for people without an appointment.

During the pandemic, millions of people used our secure and convenient online services, and received help by phone and in our offices by appointment. For people who can access our services online or by phone, we ask that they continue to do business with us online or by phone and schedule an appointment, when possible, which will better allow us to timely serve people who cannot use those options.

I invite you to visit our webpage How to Get Help from Social Security to learn:

  • The best ways to get help from Social Security.
  • What you should know before you visit a Social Security office, so we can help you safely.
  • Innovative options that could help you have your hearing sooner if you are appealing a decision.

We are committed to helping as many people as possible as safely as possible.


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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

Comments

  1. Paz a.

    I have a new address what will I do the stament of account of mine still in bulacan

    • Ann C.

      Hi, Paz. Thanks for your question. Since you are living outside of the U.S., please contact your local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

  2. joey

    Can social security office expedite the arrival of my social security card sooner than 2 weeks, I am homeless I applied to mainstream housing Everything is done all they are waiting for is my social security card, which I applied in local office today, But it wont come in my mail for 2 weeks. Is there any chance SSI can expedite process or send it directly to my worker from mainstream?

    • Ann C.

      Hi, Joey. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. Please contact your local Social Security office for assistance. We hope this helps.

  3. Radu M.

    Hello,
    My name is Radu M and I am a retired American citizen receiving SSBenefits. also I have Medicare part B. Recently I moved oversea in Germany. Now I need to cancel Medicare part B as here is not valid. I tried everything to contact SSA here in Frankfurt (by e-mail) or embassy but I get no answer. I look everywhere on SSA administration but could not find how to cancel Medicare. I tried to contact SSA by phone but it is impossible, after waiting on call for more than 1 hour I give up. I tried to contact SSA for international branch but they do not answer and advised me to call internal SSA. so as you can see I am in a circle that I cannot brake. So please help me with that, I am desperate and do not know what to do. I became more afraid reading the mail from Despina. She has the same problem like me but at least she received (or downloaded!?) the Form. Can you please help me with the Form?

    • Ann C.

      Hi, Radu. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. We have referred your concerns to our Operations Staff. In the meantime, for more information about how to terminate your Medicare Part B, please visit here. We hope this helps. 

  4. Brian S.

    My lawyers haven’t been able to hand deliver my final appeal to the federal office in Dallas, TX since COVID started. Will these offices be open for these services within this time period?

    • Ann C.

       Hi, Brian. Thanks for visiting our blog. Most local Social Security offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

  5. Nicole B.

    I need to change my name due to marriage, when the offices open on the 7th will I be allowed to go in person???

    • Ann C.

      Hi, Nicole. Thanks for your question. Visit How to Get Help From Social Security for more information including what to know if you need to visit an office. We hope this helps. 

    • Dion W.

      I just got out of prison are there benefits for me

      • Ann C.

        Hi, Dion. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  6. Heidi W.

    Hi. In Feb, we adopted our 15 year old foster daughter who lost her father at age 5 and was receiving survivor benefits before being taken into DHR custody in 2020. Soon after we started fostering her, her mother also died. So now, we’ve been trying since FEBUARY to get a hold of anyone here locally but it just puts you on hold for 20 mins then says it’s trying again, just rings & rings for a good 5 mins, then hangs up on you. Every. Single. Time. Beyond frustrating. It is very important that we get her social security number updated with her new name after the adoption but also ensure she’s getting the survivor benefits she deserves. Please will someone – anyone – contact us? We can’t update her Medicaid, her medical info, insurance – nothing until we get her ss# updated. How can we do that if your offices are closed & nobody answers the phone?

    • Patti F.

      It is ridiculous how long you have to be on hold! Our local office averages about 55 minutes every time we call! Who can hang on that long. If you leave a message, no one calls back…..ever! Some system!

  7. Carol C.

    have not received SS in 28 months. Congressman’s office as well as me….we are told hearing is pending. I don’t need a hearing. I need the backpay. You are withholding Medicare, yet cancelled Medicare for non payment. 2020 and 2021 SSA 1099 reflect withholding.

    • Ann C.

      Hi, Carol. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  8. Despina H.

    Hello, I hope you can help me. I have been living in Greece since 2017, unable to return due to health issues, COVID, etc.
    I have to discontinue my medicare plan B, bc I cannot use it here and desperately need the money to get something here.
    I had contacted SSA in OCT 2021, received the form, filled it out n sent it to the U.S. Embassy in Athens. Have never heard back n get no response to my calls…I called SSA twice i explained. Nothing happened. I live on my ss n pay rent, have no money for my basics, even struggle with food. I am 79 yrs old. PLEASE HELP ME!!!! Thank you very much

    • Ann C.

      Hi, Despina. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. We have referred your concerns to our Operations Staff. We encourage you to continue to work with our local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this is resolved soon. 

    • Radu M.

      Hello Despina,
      I am in the same situation like you because I moved to Germany and cannot cancel the Medicare part B. At least I can see you get a Form for that. Please can you e-mail me the form, or tell me what form it is and where should be send?
      Thanks a lot.
      Hope you succeeded until now!
      rmihailescu@gmail.com

  9. Chloe N.

    When will we be able to come into the office in Dallas, Texas. My wages are being reported incorrectly and I’ve called last two months and still no change. This is frustrating.

    • Ann C.

      Hi, Chloe. We are sorry to hear that. We anticipate that local Social Security offices will restore increased in-person service to the public in early April.We have not set an exact date in April. Customers who walk in without appointments may encounter delays. For more information and updates, please visit How to Get Help From Social Security. We hope this information is helpful.

  10. Shana

    Is there a date when the offices reopen so I can schedule PTO? In 5 months I have only been able to talk to someone in the Manassas VA office 1 time and he told me a letter with an appt would be sent within 2 weeks, here we are 2 months later no appt, no letter, no one answering the phone, and I have a step-parent adopted child who is going to need an id for a school trip which we can’t get without his updated ss card.

    • Ann C.

      Hi, Shana. We anticipate that local Social Security offices will restore increased in-person service to the public in early April. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this information is helpful.

       

       

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