We’re with you through life’s journey, putting you in control of your finances and future. Social Security has made requesting or replacing your annual Benefit Statement even easier. The Benefit Statement is also known as the SSA-1099 or the SSA-1042S. Now you have the ability to download it anytime and anywhere you want using our online services. There’s no need to visit a field office. Continue reading
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
As a government agency that takes pride in serving our customers, we want you to understand our answers to your questions the first time, too. Continue reading
The White House announced winners of the first ever President’s Award for Customer Service, and we’re proud to share that one of our employees received this honor among four other government awardees.
Shawn Lynch, a claims representative from the Dothan, Alabama, field office, was recognized for her superior customer service. Among her many contributions, Shawn led efforts to reduce appointment wait times and increase the number of my Social Security registrations within her office. She also took the initiative to reach out to applicants before their appointments, giving them the opportunity to have their disability claims taken early. Shawn educated claimants on the Self Help PC as well. Furthermore, she showed her commitment to service by taking part in community outreach.
During Customer Service Week–10/4-10/9–we have the wonderful opportunity to highlight a top priority for us at the Social Security Administration. From our humble beginnings in 1935 when Franklin Roosevelt signed the original Social Security Act into law, customer service has been a part of our DNA. As much as Social Security has been a part of the fabric of America for the last 80 years, so too has been our long standing tradition of delivering courteous, responsive customer service to people of all ages who come to us for assistance, often at a critical juncture in their life.