Social Security Program Experts Can Answer Your Important Questions

There are many online resources about Social Security, so it is important that you come to us as the first place for answers. You can find many of the answers about our programs and services on our Frequently Asked Questions page. We feature our most-asked questions at the top of the page to help you find answers to the most common questions quickly, like:

You can also browse by topics like:

  • Disability.
  • Social Security Payments.
  • Retirement.
  • Medicare.

You can visit our publications library for detailed information on nearly all of our topics. We make each publication available in text, audio, and downloadable formats.

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93 thoughts on “Social Security Program Experts Can Answer Your Important Questions

    • Hi Jerry, thanks for using our blog. If your wife did not receive her Social Security or SSI benefit, tell her to contact her bank or financial institution first. They may be able to determine if her direct deposit failed. If she still needs to report a late, missing or stolen Social Security payment, call us toll-free at 1-800-772-1213 for assistance or she can contact her local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  1. I was supposed to receive a payment from my 2019 tax return of $4009.00. It has not yet yet been sent to my bank account.

    • Hi Lori, thank you for your question. Social Security has special rules that make it possible for people with disabilities receiving Social Security Disability (SSDI) or Supplemental Security Income (SSI) to work and still receive monthly payments. These are called work incentives.

      For SSDI beneficiaries, there is a Trial Work Period (TWP) and then an Extended Period of Eligibility (EPE). The TWP allows you to test your ability to work for at least 9 months. During this period, you will receive your full disability benefit regardless of how much you earn as long as your work activity is reported and you continue to have a disabling impairment. In 2020, any month in which earnings exceed $910 is considered a month of the 9-month trial work period.

      Once you’ve completed your TWP, you get a 36-month safety net called the EPE. During the EPE, you get benefits for all months your earnings or work activities are below the Substantial Gainful Activity (SGA) level as long as you continue to have a disabling impairment. Social Security will suspend cash benefits for months earnings are over SGA and start benefits again if earnings fall below the SGA level. In 2020, you are earning SGA if your earnings, after any allowable deductions, are more than $1,260 in a month.

      Check out Social Security’s Red Book for descriptions of the many work incentives.

  2. for 2 years I have tried to Change my direct deposit on an irregular basis. Mostly due to the aggravation of endless recorded messages, and crappy phone service.

    I have not been able to log in to my account and I, as in ME PERSONALLY have not changed my login information.

    When i try the ‘lost password’ option I discover there is no record of me.

    Today, 10/20/2020 I have wasted over two hours with the loudest music(?) available. turning down the volume requires extremely quick fingers to turn up the volume instantly.

    My earlier attempt, where an actual live person answered, the static on your end was overwhelming and the spoken messages were garbled.

    Finally, after 41 minutes my call was answered.
    I was told to call back due to the static. II tried to explain to the nice lady that she needed to call me back to which she replied, “Thank You for Calling Social Security” and hung up.

    currently I am into minute 47 of an expected 1 hour 45 minutes wait time.

    And all i want is a password reset!

  3. I may be getting an inheritance soon, and before that comes about, I am wondering about liability to my survivors benefits. My husband who passed away was on SSDI. Can you advise me? Will this count as income?

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