General

Social Security Launches Redesigned Website at SSA.gov

December 6, 2022 • By

Reading Time: 2 Minutes

Last Updated: November 2, 2023

Social Security Administration LogoStarting today, visitors to SSA.gov will experience a fresh homepage and a new design to help them find what they need more easily.

SSA.gov is visited by over 180 million people per year and it is one of our most important tools for providing efficient and equitable access to service,” said Kilolo Kijakazi, Acting Commissioner of the Social Security Administration. “Whether providing service in person or online, our goal is to help people understand what they may qualify for and seamlessly transition them to an application process.” Improved self-service capability allows people to skip calling or visiting an office, which helps Social Security staff focus on those visitors who need in-person assistance.

Reimagined website prioritizes customer experience

Part of ongoing efforts to improve how the public can do business with the agency, the redesign is intended to provide a clear path to the tasks customers need to accomplish. Many of the most visited sections of SSA.gov are now live with a more user-friendly and task-based approach. New pages and improvements based on public feedback will continue to be unveiled in the coming months.

Visitors to SSA.gov can use interactive tools to:

Check eligibility for benefits

The new benefit eligibility screener is a convenient and simple way for people to learn if they might be eligible for benefits.

Save time on Social Security Number (SSN) and card online services

If a person loses their SSN card, they may not need a replacement. In most cases, simply knowing their SSN is enough. If a person does need a replacement card, they may be able to request it online by visiting our Social Security Number and Card page. Individuals can also start an application for an updated card or request an SSN for the first time. People may never need to visit an office and, if they do need to visit an office to complete the application, they will save a lot of time by starting online.

Start an application for Supplemental Security Income (SSI)

People can start the application process online and request an appointment to apply for SSI benefits by answering a few questions on our SSI page.

Apply for Social Security benefits and other online services

For most benefits, people can apply online or start an application online. In many cases, there are no forms to sign. The agency will review the application and reach out with questions or for more information. Visit our Online Services page to apply for retirement, disability, or Medicare.

Many Social Security services do not require the public to take time to visit an office. Using a my Social Security account, a personalized online service, people can start or change direct deposit, or request a replacement SSA-1099. For individuals already receiving Social Security benefits, they can print or download a current Benefit Verification Letter if they need proof of their benefits.

People not yet receiving benefits can use their online account to get a personalized Social Security Statement, which provides their earnings information as well as estimates of their future benefits. The portal also includes a retirement calculator and links to information about other online services. The agency encourages people without a my Social Security account to create one today on our website.

Did you find this Information helpful?

Yes
No
Thanks for your feedback!

Tags: , , , , ,

See Comments

About the Author

Comments

  1. Mike S.

    Jan 27 2023 , Also having ” loading ” issues on my account on all devices

  2. Christine B.

    On my SSA page, there is no replacement documents option where I can locate and download a SSA-1099 statement for the 2022 tax year. All of the online help says there should be a replacement documents tab, but there isn’t as of today, Jan. 24, 2022. Has there been a delay in launching that tab?

    • Ann C.

      Hi, Christine. Thanks for your question. The SSA-1099 is mailed by January 31 each year. If for any reason you do not receive your SSA-1099 in the mail by then, starting on February 1, 2023, you can request a replacement SSA-1099/1042S for Tax Year 2022 by visiting your personal my Social Security account. We hope this helps.

    • Bruce B.

      I have the same problem. Are you using a Mac also?

  3. Marshall B.

    I am unable to apply for retirement benefits – for the website continues to direct me to file for disability. No one is answering the phones either – for I’ve tried three days at various times throughout the day. Tell me how to solve this problem.

    • Ann C.

      Hi, Marshall. We are sorry to hear about your experience. Please contact your local Social Security office for assistance. We hope this is resolved soon. 

  4. Sam_L

    Cannot change my address. I’ve tried in Firefox, Edge and Chrome. After I click myProfile the connections gets reset.
    I’ve tried it on my laptop and once I was able to enter a new address. Now it says the change is pending.
    Maybe an expired certificate at the SSA site?

    • Ann C.

      Hi, Sam. We are sorry to hear you have had difficulty using your account. If you are still encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

  5. Deborah M.

    Like many users – unable to login in since new design. When I call it says you are too busy and to call back later in the week. I don’t have all day to sit on the phone waiting for your help desk people. This is unacceptable!

  6. Cathy

    I received an email about the “new” website yesterday January 21st and to log in. So I did and it still is the same and looks nothing like what is in the email. Also I have yet to receive our 1099’s in the mail. There is no tab for replacement documents. Just wondering what the problem is.

    • Ann C.

      Hi, Cathy. We are sorry to hear that. The SSA-1099 is mailed by January 31 each year. If for any reason you do not receive your SSA-1099 in the mail by then, starting on February 1, 2023, you can request a replacement SSA-1099/1042S for Tax Year 2022 by visiting your personal my Social Security account. We hope this helps.

    • Bruce B.

      I have the same problem. Are you using a Mac, too?

  7. Bobby

    USPS has lost my ssa 1099.. SSA said that there is a documents tab to download my SSA 1099 for this tax season yet there is no link to access that information

    • Karen M.

      I’m having the same issue. I did not receive the SSA 1099 and can’t find ANYWHERE to download one on the website! Getting frantic.

      • robert z.

        Wow – and here I thought I was the only one!!!
        No SSA-1099 in snail mail,
        No ‘download documents’ tab on web page.

        Does anybody at SSA READ these ????

        • Ann C.

          Hi, Robert. Thanks for your comment. The SSA-1099 is mailed by January 31 each year. If for any reason you do not receive your SSA-1099 in the mail by then, starting on February 1, 2023, you can request a replacement SSA-1099/1042S for Tax Year 2022 by visiting your personal my Social Security account. We hope this helps.

          • Ashley D.

            But your website is down, so we can’t login to access those tax documents, so …. what’s the new plan??

        • Claude B.

          Me too no tab to viee ssa 1099. I read the blog it keeps saying will be mailed i want to review it on line when

      • Ann C.

        Hi, Karen. Thanks for visiting our blog. The SSA-1099 is mailed by January 31 each year. If for any reason you do not receive your SSA-1099 in the mail by then, starting on February 1, 2023, you can request a replacement SSA-1099/1042S for Tax Year 2022 by visiting your personal my Social Security account. We hope this helps.

    • Ann C.

      Hi, Bobby. Thanks for your comment. The SSA-1099 is mailed by January 31 each year. If for any reason you do not receive your SSA-1099 in the mail by then, starting on February 1, 2023, you can request a replacement SSA-1099/1042S for Tax Year 2022 by visiting your personal my Social Security account. We hope this helps.

      • Marianela Q.

        I’m encountering the same issue with the “replacement documents” not being visible when I log in to the “my social security” page.
        I’m confused by your answer, does it mean that
        although the tab or link is not presently available, it will appear on the website after Feb 1st???

  8. Martha

    Can benefits be direct deposited to a trust account?
    If so what are the conditions?

    • Ann C.

      Hi, Martha. Thanks for visiting our blog. Unfortunately, your question is a bit more complex than we can handle in this forum. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  9. Karen T.

    I haven’t been able to sign in successfully since the new design. It keeps asking if I would like to download a file which looks like an admin file but is empty. You can’t close the message and get anything. You can’t refresh either.

    • Ann C.

      Hi, Karen. We are sorry to hear you have had difficulty accessing your account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

    • Phyllis

      Hi Karen, I’m seeing the same page. Download and nothing but a blank page 🤦🏽‍♀️

  10. Tom K.

    Please let me know where the “replace documents” link is on the My Social Security site. I would like to get a replacement for a previous year. It seems to have disappeared.

    • Ann C.

      Hi, Tom. Thanks for visiting our blog. It sounds like you are referring to the SSA-1099. The SSA-1099 is mailed by January 31 each year. If for any reason you do not receive your SSA-1099 in the mail by then, starting on February 1, 2023, you can request a replacement SSA-1099/1042S for Tax Year 2022 by visiting your personal my Social Security account. We hope this helps.

      • Johnnie P.

        Tom said he wants a replacement for a previous year. I also don’t see a place to request the 1099 for a previous year. Is this not possible?

        • Ann C.

          Hi, Johnnie. We apologize for any confusion. For years prior to the last year, you can call us at 1-800-772-1213 (TTY 1-800-325-0778) between 8:00 a.m. to 7:00 p.m. to speak to one of our representatives for assistance. Or you can contact your local Social Security office. Generally, you will have a shorter wait time if you call later in the day. We hope this helps.

Comments are closed.