Social Security Launches Redesigned Website at SSA.gov
Reading Time: 2 MinutesLast Updated: November 2, 2023
Starting today, visitors to SSA.gov will experience a fresh homepage and a new design to help them find what they need more easily.
“SSA.gov is visited by over 180 million people per year and it is one of our most important tools for providing efficient and equitable access to service,” said Kilolo Kijakazi, Acting Commissioner of the Social Security Administration. “Whether providing service in person or online, our goal is to help people understand what they may qualify for and seamlessly transition them to an application process.” Improved self-service capability allows people to skip calling or visiting an office, which helps Social Security staff focus on those visitors who need in-person assistance.
Reimagined website prioritizes customer experience
Part of ongoing efforts to improve how the public can do business with the agency, the redesign is intended to provide a clear path to the tasks customers need to accomplish. Many of the most visited sections of SSA.gov are now live with a more user-friendly and task-based approach. New pages and improvements based on public feedback will continue to be unveiled in the coming months.
Visitors to SSA.gov can use interactive tools to:
Check eligibility for benefits
The new benefit eligibility screener is a convenient and simple way for people to learn if they might be eligible for benefits.
Save time on Social Security Number (SSN) and card online services
If a person loses their SSN card, they may not need a replacement. In most cases, simply knowing their SSN is enough. If a person does need a replacement card, they may be able to request it online by visiting our Social Security Number and Card page. Individuals can also start an application for an updated card or request an SSN for the first time. People may never need to visit an office and, if they do need to visit an office to complete the application, they will save a lot of time by starting online.
Start an application for Supplemental Security Income (SSI)
People can start the application process online and request an appointment to apply for SSI benefits by answering a few questions on our SSI page.
Apply for Social Security benefits and other online services
For most benefits, people can apply online or start an application online. In many cases, there are no forms to sign. The agency will review the application and reach out with questions or for more information. Visit our Online Services page to apply for retirement, disability, or Medicare.
Many Social Security services do not require the public to take time to visit an office. Using a my Social Security account, a personalized online service, people can start or change direct deposit, or request a replacement SSA-1099. For individuals already receiving Social Security benefits, they can print or download a current Benefit Verification Letter if they need proof of their benefits.
People not yet receiving benefits can use their online account to get a personalized Social Security Statement, which provides their earnings information as well as estimates of their future benefits. The portal also includes a retirement calculator and links to information about other online services. The agency encourages people without a my Social Security account to create one today on our website.
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Tags: General Information, my Social Security, my Social Security account, online services, social security, SSI
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Nancy S.
I signed up last year on the My Social Security website using Login.gov. Now when I try to log in through Login.gov your website asks for an authentication code, which I do not have, then takes me through a verification process. I complete the process, then it tells me I’m already in the system and takes me right back to the login page. It’s a cycle and I never get in. What can I do?
Ann C.
Hi, Nancy. We are sorry to hear you have had difficulty accessing your account. The Login.gov contact center will assist you through the Login.gov proofing flow only i.e. to help create, sign in and manage your login.gov account. This is done only through their online web support page (https://login.gov/contact/) where you can submit your questions/concerns. Though you can submit your questions at any time, login.gov’s customer support operating hours are Monday – Friday, 8:00 a.m. – 8:00 p.m. (Eastern Time) and it could take up to two business days for their customer support agents to respond to inquiries. We hope this helps.
Chris
We went to SSA office in Wisconsin, they are telling us we have to update our mailing address on a GSA (Homeland Security) website for sical security record purposes, not in the new SSA website. They also said IRS does not update our tax filing mailing address into the SSA portal, even though both agencies operate under the Department of Treasury. Raises some questions about how government is organizing itself post covid.
Theresa
Asking people to call 1-800-772-1213 to solve any issues is so ridiculous! I was on hold for 50 minutes while at work and because I did not hear the person who finally picked up she hung up on me. The personnel are so rude! The website should give me to option to make an appointment, but it doesn’t and I have to suffer her rudeness. We are all human beings trying to do our jobs, she should look for another job if her patience is too thin! I am so annoyed, an hour of my time wasted!
William C.
Hello, I have been recieving SS for over 22 years , the last l6 years here in Honduras, direct deposit,and it has worked perfectly. All this time I’ve also recieved mail , here to verify if I’m still alive and I appreciate that. But, for the last couple of years things have changed here, and the mail does not arrive efficiently. so I would like to ask if we can switch from recieving mail from you to recieving an E-mail instead. you sent mail to us in Oct of last year we just got it today, so you can see the problem , this mail sevice here does not work very well. Can you help us with this problem? Best Regards William Cecil Sanders
Ann C.
Hi, William. Thanks for visiting our blog. For your security, we do not have access to private information in this venue. Since you are living outside of the U.S., please contact your local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.
Bruce B.
My homepage on the my Social Security website does not have tabs at the top. I have tried logging in using both Safari and Chrome. All software and OS are newest Mac versions. The SSA website is otherwise fully functional as it has been for years. I believe that I am not seeing the new website design. Specifically, I need the “replacement documents” tab to obtain a 1099 form since this was never received by mail this year. What solution would you recommend?
Ann C.
Hi, Bruce. We are sorry to hear you have had difficulty accessing your account. Please contact your local Social Security office for assistance. We hope this is resolved soon.
Julia K.
So sorry to contact you but I am trying to get a temporary password code to get in to my account. I have requested a word many times I understand they use my current address on my Dr I.D and its up to date how can i get this record up dated ? and if not we want to make an appt at the local office for more help
Ann C.
Hi, Julia. We are sorry to hear you have had difficulty accessing your account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” You can also contact your local Social Security office. We hope this helps.
steve
I have tried several times to login to my account and all it does is. Says loading…. But never loads. Then you tell us to call the help desk and if we get through they hang up. Or say we are backed up call again later with Sam results. This is an outrage I think the BBB may help that is my next step.
Sara
This is happening to me also repeatedly when I try to login. I sign in and submit the verification code that they send, then it goes nowhere. Sometimes it says loading forever.
Cindy
I want to know how you expect us to live on one check a month and you could never do it it is not fair us elderly and disabled have to live this way
Denise w.
Please help me to understand why are some newcomers never ever worked one hour in America and have babies and get socecurity benefits for one child up to $2050.00 a month?
Just because the husbands are on socecurity benefits?
Cheryl B.
Please delet
Thomas S.
I have tried several times to login to my SS website and all I get is a page that says “Loading” and it never does. The HELP box is useless when I ask for help regarding this. I have logged in using ID.me and it still does the something?
Ann C.
Hi, Thomas. We are sorry to hear that. For your security, we do not have access to private information in this venue. If you still need assistance, please call our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time). We hope this helps.
Carole B.
I can log in and see my statement but when attempting to apply for benefits the page is for SSI instead of retirement benefits. Please advise
Ann C.
Hi, Carole. We are sorry to hear you are having difficulty with your personal my Social Security account. For your security, we do not have access to private information in this venue. If you are still unable to create an account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.