Social Security Is Improving Our National 800 Number and Reducing Call Wait Times
Reading Time: 2 MinutesLast Updated: November 18, 2024
Social Security launched a national 800 number in October 1988. Today, our agents answer more than 28 million phone calls a year. Our new telephone platform makes it even easier to connect with us.
Why use our 800 number?
For more than 35 years, our toll-free number has been an easy way to contact Social Security without the need to travel to a local office. Our national 800 number – 1-800-772-1213 – allows you to access information and services with just a phone call, saving you time and money. It is especially helpful if you live in a rural or remote area, have limited mobility or transportation issues, or juggle a busy schedule.
For many people, the fastest and most convenient way to conduct business with us is online at www.ssa.gov. If you cannot or prefer not to use our online services, our enhanced telephone system offers new features that allow us to better serve you – whether you’re calling to update your personal record, check on the status of an application or appeal, or request a replacement Social Security card.
Our improved Call Back Assist feature saves your place in line without you having to wait on hold to speak with a representative. That means you can go about your day until a representative returns your call.
Our 800 number offers services in English and Spanish and interpreters in more than 200 languages and dialects. Our free interpreter services ensure most callers can access information and services in the language they prefer.
We also continue to offer teletypewriter (TTY) services for people who are deaf, hard-of-hearing, or have difficulty using a traditional phone.
Wait times on our national 800 number are longer than we would like, mainly because of hiring and staffing challenges. We’re worked hard to reduce wait times and have cut the average wait nearly in half – from 24 to 13 minutes. We’re putting into place new technology and business practices so we can shorten wait times even more and improve the customer experience. By the end of fiscal year 2025, our goal is to answer our 800 number calls within an average of 12 minutes.
Reducing call wait times is one of Commissioner Martin O’Malley’s top priorities, and he’s committed to providing the public with prompt and reliable service. Our new phone platform is a major step forward. To learn more about our efforts, visit our 800 number performance webpage.
When can you call Social Security?
To speak with a Social Security representative, please call 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. The best times to call are early in the morning, later in the week, and later in the month when wait times tend to be shorter.
Our automated telephone services are available 24 hours a day and do not require you to wait to speak with a representative. You can request the status of a claim, a benefit verification letter, an SSA-1099 tax summary, and more. You can also listen to informational messages about a variety of topics.
Please let others know about improvements to our national 800 number and share on social media.
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Steve C.
I have waited over 2 hours for 5 straight days trying to schedule an appointment at my local McKinney, Texas SSA office. I find this unacceptable and an indication of just how bad this agency is.
Sjoerd
I have been waiting for 4.5 hours, about 20 times as long on the phone already without anyone picking up. Office was closed by the end of my 4.5 hours on the phone. Where can I get the 13 minute wait time? Also: during previous calls, people just hung up on me once they pick up. Guess that helps to get the averages down perhaps, but doesn’t necessarily serve the public..
Michelle M.
I’ve been on hold just shy of 4 hours. why is this taking so long? Unbelievable.
Susan F.
I waited one hour. This ridiculous ! It is so typical of our government. I’ll never get the answers I need, now, thanks to the antiqued systems they have. I guess they ran out of money to fix it, since all our tax money is going to other countries. When will they take care of the USA first ? ? ? ?
Paulette
I called the 800 number and the wait time for an agent was said to be greater than 120 minutes – over 2 hours. I can’t get my online access (via Login.gov) “due to an unexpected system error.” I had an email saying there was a message waiting for me; i hope it wasn’t critical.