COVID-19, General, Online Services

Social Security Administration to Resume In-Person Services at Local Social Security Offices

April 4, 2022 • By

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Last Updated: April 12, 2022

Social Security Administration LogoI am pleased to announce that local Social Security offices will restore in-person services, including for people without an appointment, on April 7, 2022.

To avoid waiting in line, I strongly encourage people who can, to use our online services, call us, and schedule appointments in advance rather than walking in without an appointment.

Phone appointments can save you a trip to a busy office. I thank the public for your patience as we work to increase service.

Customers who walk in without appointments may encounter delays and longer waits at our offices. Before coming to an office, we encourage you to visit our Emergency page to check the office status. Be aware that our offices tend to be the busiest first thing in the morning, early in the week, and during the early part of the month, so people may want to plan to visit at other times.

Given that many of the people we serve have health vulnerabilities, and consistent with our union agreements, we are continuing to require certain safety measures including masking (regardless of local guidance), physical distancing, and self-health checks for COVID-19 symptoms. We will provide masks to the public and employees if they need them.

Online Services and telephone remain the most convenient ways to contact the agency.

Most Social Security services are available to the public online and with a my Social Security account, or by telephone. And most Social Security services do not require the public to take time to visit an office. People may create their my Social Security account, a personalized online service, on our website. Many Social Security services are also conveniently available by dialing toll-free, 1‑800‑772‑1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 1‑800‑325‑0778.

As we transition to a new modern phone system, some people may experience a busy signal or be unintentionally disconnected from their call. We sincerely regret this disruption and recommend people call when our National 800 Number may be less busy, such as before 10 a.m. or after 4 p.m. local time or later in the week. Like our offices, our waits are generally shorter later in the month.

To learn more, please visit our How to Get Help from Social Security page and our Online Services page.


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  1. Deeply D.

    I have been trying to make an appointment for a disabled person to see someone in the Miami office. Last time she had an appointment and the guard said he could not find her on the list. They would not let her wait to be seen. He said to go online to make an appointment. The phone line is constantly busy w/ no response. There is no such means I can find. She is ill, can’t walk or care for herself, or use a computer. She has to make arrangements to have care and transportation. She needs an appointment to make corrections on her payments so she can afford to eat and pay for her medicines to stay alive. I know we live in an age that nobody cares about anything. Don’t you think a supervisor could have seen her or at least given an appointment? The guard should have a brain and more important have a human heart when you see someone in such poor condition having to be carried from a car. I appreciate any help you can provide.

    • Ann C.

      Hi. We are sorry to hear about your experience. We encourage you to continue to work with their local Social Security office. You can ask to speak to a manager on your next call or visit. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this is resolved soon. 

  2. David N.

    Almost every entity in the United States has an on-line appointment system EXCEPT the SSA! It is way past time for the SSA to get up to speed! I had to wait on the phone for over an hour just to make an appointment to go into my local office!

    • Pat G.

      Totally agree. I’ve been searching the website for the last 30 minutes to make an appointment at the local office. Frustrating!!!

  3. John A.

    Is there a web site option for scheduling an appointment with a local office? Multiple times I have called my local office number (866 number) in Indiana, wait through the automated message, press ‘O’ (per instructions) to request to speak to a representative, get put on hold, then the call gets disconnected without warning after waiting long times on hold. Frustrating.

  4. Claudio

    Hello is the Boston office on Causeway st open for walk in appointments?

    • Ann C.

      Hi, Claudio. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

       

  5. Z.A.

    Hello, I would like to make appointment to North Arlington office of Social Security. How I can do it? I called and waited long time, but I didn’t received respond.
    Thank you very much, Z.

    • Pat

      I would like to schedule an appointment to get a copy of my 2021 1099/1042 .
      We must complete my income tax return immediately.
      I cannot reach the Seabrook, MD office directly; and , when I call the 800 number, I have long waits, then I am disconnected.

      I am locked out of my online SSA account sand have been told it will take 10-14 days to receive a new password. Therefore, I must obtain the documents I need directly

      • Pat

        I would like to schedule an appointment to get a copy of my 2021 1099/1042 .
        We must complete my income tax return immediately.
        I cannot reach the Seabrook, MD office directly; and , when I call the 800 number, I have long waits, then I am disconnected.

        I am locked out of my online SSA account sand have been told it will take 10-14 days to receive a new password. Therefore, I must obtain the documents I need directly from a local office.

      • Ann C.

        Hi, Pat. We are sorry to hear about your experience. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

         

    • Ann C.

      Hi, Z.A. We are sorry to hear that. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

  6. diana k.

    Are you re-opening the office in Cocoa, Florida any time soon?

    • Ann C.

      Hi, Diana. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

      • Kimberly M.

        I just want to get a copy of my award letter from SSDI.

        • Ann C.

          Hi, Kimberly. Thanks for visiting our blog. It sounds like you need a benefit verification. If you need a benefit verification letter, you can view, print, and save your benefit verification letter by creating a personal my Social Security account online. For questions regarding your benefit verification letter, we ask that members in our Blog community contact our offices. You can call our toll-free number at 1-800-772-1213 for assistance. Representatives are available between 8:00 a.m. and 7:00 p.m., Monday through Friday. We hope this helps.

  7. Geri S.

    Can I make an appt. for and with my uncle.?

    Would take him to the SS office on 126th St.

    He needs a new SS card as well as The Proof of Income letter.
    He is unable to use a computer, and as an adult..I am limited to help him..he has no access to computers Help! Thank You!

    • Ann C.

      Hi, Geri. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

  8. Marjorie M.

    Hello, my husband and I would like to make an appointment to come into the office in Clawson MI. I tried calling, only to wait on the phone for a very long time and then the call ended. Can I schedule an appt online to come into the Clawson office? How do I do that?
    Thank you

    • Ann C.

      Hi, Marjorie. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.

  9. david j.

    I would like to schedule an in person appointment at the rochester NY 200 E main st office. I’ll wear a mask. What else other than driver’s license or passport?

    • Ann C.

      Hi, David. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. It sounds like you are a;so referring to what documents are needed to request a replacement Social Security card. Realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card page. We hope this helps. 

  10. Ashlee

    My fiancé ordered his social security card only and was told it was going to be sent 5-7 days. That was on July 7th. He really needs it for work and they are threatening to let him go because he doesn’t have his card. I called for an appointment and no follow up. I need this to be addressed ASAP . At this point , your department will be seeing him and myself very angry if he loses his job because of negligence.

    • Ann C.

      Hi, Ashlee. We are sorry to hear about your fiance’s situation. Since this is time sensitive, he may want to visit his local office. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this is resolved soon. 

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