Six New States for Our Online Replacement Card Service

" "We’re happy to announce that we’ve added South Carolina, Kansas, Tennessee, Alaska, Hawaii, and North Carolina to the growing list of areas where you can request a replacement Social Security card online. We now cover 40 states and the District of Columbia, and 86 percent of the U.S population may be eligible to use this service. So far, 2.3 million people have replaced their card by going online.

Your Social Security number is your first and continuous link with Social Security, so losing your card can be frustrating. Fortunately, replacing your card is quick, secure, and free! To replace your card online, first you’ll need to log in to or create your my Social Security account. We protect your personal information using identity verification and other security features. Your security and protection are what matter most; you can take control of your future with secure access to your information anytime, anywhere!

You’ll also need to meet certain requirements to get an online replacement card. You must be a U. S. citizen age 18 or older with a U.S. mailing address, cannot be requesting a name change or any other change to your card, and must have a driver’s license or state-issued identification card from a participating state. You can see if your state participates here.

Keep in mind that, even if you lost your card, you may not need a replacement. In most cases, simply knowing your Social Security number is enough. If you do need a replacement, we make it easy. Once you log in to your account, you can follow the steps to request your replacement Social Security card online.

Learn more about getting a replacement Social Security card and find out if you can request yours online by visiting our Social Security number and card page. Join the more than two million people who have already gone online to request their Social Security cards!

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49 thoughts on “Six New States for Our Online Replacement Card Service

  1. Dear Sir/Madam:

    I became a U.S. Citizen about a year ago, and so do I need to do anything? Please let me know as soon as possible.

    Thank you so much.

    James

    • Hi, James. Thanks for your question. To learn more on the process and what documents you will need to update your status, please visit here. Keep in mind all submitted documents must be either originals or copies certified by the issuing agency and must (unless otherwise indicated) have been issued within the last two years. We cannot accept photocopies or notarized copies of documents. Once you’ve submitted all the needed documents, it can take up to 10 business days from the date we received the application to mail a replacement card. We hope this helps.

  2. It looks like Virginia is a state where I could get a replacement card via online but when I logon, the website says that I cannot.

    • Hi, John. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card page. Keep in mind all submitted documents must be either originals or copies certified by the issuing agency and must (unless otherwise indicated) have been issued within the last two years. We cannot accept photocopies or notarized copies of documents. Once you’ve submitted all the needed documents, it can take up to 10 business days from the date we received the application to mail a replacement card. We hope this helps.

  3. Hello, my SS card is heavily damaged and a replacement card would be to my advantage! Also, I am 62 years old and seriously considering applying for my SS benefits.Can you send some information on these two topics to my e-mail address?

    • Hi, Robert. First, realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card page. Keep in mind all submitted documents must be either originals or copies certified by the issuing agency and must (unless otherwise indicated) have been issued within the last two years. We cannot accept photocopies or notarized copies of documents. Once you’ve submitted all the needed documents, it can take up to 10 business days from the date we received the application to mail a replacement card. For information about retirement, visit our Benefits Planner: Retirement. We hope this helps.

  4. Hello, my SS card is heavily damaged and a replacement card would be to my advantage! Also, I am 62 years old and seriously considering applying for my SS benefits.Can you send some information on these two topics to my e-mail address?

  5. When will US citizens living abroad have access to online services? We cannot visit an office, correspondence takes 60 days and no reply is received. Designated offices through US embassies are slow and inefficient.

  6. I have lost my social security card and have not been able to replace it because I cannot remember my password and or personal questions.
    What do I do?

    Henry L. Nielsen

  7. I just tried to request a replacement Social Security card online. I live in California. After I logged into my account, my account information told me to contact my local SS office to request a replacement card. The information in today’s SSA e-mail (July 23, 2019) [about being able to request a replacement card ONLINE] apparently is NOT true for people living in California. Please confirm that people in California should be able to request replacement SS cards online. My SSA account does NOT allow me to do this.

  8. That is great. However, I went online for a replacement card and the system told me that I could not apply on line. I called the SSA and was told that my information had not be updated, although the local SS Office has all of my pertinent information. I was told that I would have to go in person and then the great thing is that the next time I could apply online. The local SS Office told me that they were unable to enter my information How ridiculous is that? My SS #is *** – ** – ***. I have a family medical issue at home and it is hard for me to go to the SS Office.

  9. I tried the online card replacement for North Carolina, they are not allowing online card replacement. If they have changed their policy, they have not updated their website.

    • Hi, Dexter. We are sorry to hear that. First, realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. If you encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

      • It is not working for NC residents. The page has not been updated and does not permit this online service. NC residents DO need a Social Security card to update driver licenses with new security for Real ID.

  10. I have been told by several of my doctor’s offices that I should have been sent the update version of my SS card. Hasn’t happened. Why?

  11. Tennessee is one of the states that has been updated to request a replacement SS card online, but I continue to get the notice that my request cannot be processed because of the state I am in. When will the website be officially updated to allow this to happen? I work during the week and the SS office is not open during hours that are reasonable for a working person to get there.

  12. I work for a state agency (one of the states that allows online SS card replacement) that assists inmate releasing from prison. Is it possible to have the inmate apply on line using our state email address? How long does it take for the replacement to come in?

  13. You sent a note out on July 25th sating that replacement cards could now be ordered online in N.C. That is not true!
    See below:

    Social Security Card Replacement

    We’re sorry. We cannot process your request.

    You cannot request a replacement card online.

  14. Trying to replace Medicare card for Thomas D Murray ss# dob 07-24-1954. Since he does not use the computer i entered my e-mail address but it didn’t work.
    Address is: 67 Constitution Way
    Cameron, North Carolina 28326
    Phone # 910-527-2179

    Or should we call toll free number and is there any charge?

  15. un fortunately all the requirement for applying because i reside outside the USA. i would appreciate it if you can make it easy to do it. i still have my old s.s. card thanks

  16. Is it possible to order a new social security card for someone as a POA. My partner is currently incarcerated and will be getting out at the end of August. He wanted to have his card when he gets out. But while he is in jail I’ve been handling his business affairs. His name is Clint Douglas Payne
    Born 10/09/74 in Florida.

  17. i need help on my last string of waiting cant get help losing everything my condition has worsten out of work 3 years waiting on appeals concil people dont listen i have a mental problem i need help but no body cares .

  18. Any plans for OHIO on becoming a state where we can obtain replacement SS CARDS online? If so when might that be?
    Thank you

  19. Georgia is listed as an “online state”, but I get the message: You cannot request a replacement card online.
    Why is that?

  20. Good morning, Hon. Jim Borland, my previous Soc. Sec. Card loss can I get another one? Please let me know if I can. Also my “MEDICARE A” expired 2015 but I received a letter this year coming from their office saying, that they can not send another one for me it’s because I am outside United States. I did not change my name and my Social Sec. Card. No. still the same Mrs. Maria Lolita Litt (widow) never get any other relationship and I am just looking after my two adult sons now to finishe their Coursees. Pls. Help. Thank you. IN God I trust that you’ll hear me.

  21. I need to get a replacement card for my grandson my son is in the army and lives in a different state. I live in South Dakota is it possible for me to do it online.

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