General, Medicare, Online Services

Replacing Your Medicare Card – Know Before You Go (Online)

August 27, 2015 • By

Reading Time: 1 Minute

Last Updated: August 19, 2021

A woman sits at her computer on the beachKeeping your important personal documents safe can be challenging. We understand that, occasionally these important pieces of information can get lost.

Your Medicare card is one of the most important pieces of identification you own as a Medicare beneficiary. This card proves that you have health insurance, so medical professionals can provide you with needed care, and insurance companies can pay for all or part of this care accurately.

If you damage or lose your card, and you’re currently entitled to Medicare, you can order a replacement card easily with a personal my Social Security account. All you need is a computer or tablet with Internet access. Your card will arrive in the mail in about 30 days.

To create a my Social Security account, you’ll need:

  • To be at least 18 years of age.
  • Your name as it appears on your most recent Social Security card.
  • Your Social Security number.
  • Your date of birth.
  • Your residential address (U.S. address only, including military addresses, APO/FPO/DPO, AE, AP, or AA).
  • Your phone number (optional).
  • Your email address.

Once your online account is created, and if you are entitled to Medicare, it’s easy to request a replacement Medicare card. Just select the “Replacement Documents” tab. Then select “Mail my replacement Medicare card.”

If you can’t use the online request to get a replacement Medicare card, or if you prefer, call Social Security’s toll-free number, 1-800-772-1213 (TTY 1-800-325-0778). Our representatives will be glad to help you. You can also visit one of our local Social Security offices. For the office closest to you, try our online Field Office Locator.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications


  1. Garland M.

    I have not received my Medicare card and will turn 65 on May 19. I used to have an old online SS account, but it is no longer good and my e- mail has changed. My wife and I share the same e-mail address and It keeps saying it does not recognize me and kicks it back to my wife’s account. My SS# *** – ** – ***. Garland Michael Whitley, 512 Pagan Rd., Smithfield, VA 23430. All I need is my Medicare card# to set up a supplement,

    • Vonda V.

      Hi Garland, thank you for your question. Please check out our Frequently Asked Questions web page for details on how to obtain a replacement Medicare card. We hope this helps.

  2. NGoc B.

    I called total 6 times to ask for replace a new Medicare card without SS # for a year until now, but I did not received a new card yet. What is going on with my card. When I called, I provided every info that the representative requested including currently address, but I received nothing. I don’t know what is going with my status.

  3. shannon e.

    Lost my medical card im Shannon ellis 2180 Veterans Highway apt806 Levittown Pennsylvania 19056 birthday 05/19/1975

  4. Theresa P.

    I am supplying the right information with the email address I am now using. I changed it since giving you the one I used previously. For that reason you are not verifying my information.

    • Ann C.

      Hi, Theresa. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  5. Christie B.

    Unfortunately, the idiots require a ton of information going back a decade and, if you don’t have an idectic memory, you’re screwed. (No, I don’t recognize my old phone number or car loan provider from 2008.) Can’t write to them to request a replacement card (letters are not allowed, only phone or online), no email address for them to help with “specific problems or your personal situation” and good luck calling them. I waited over 2 hours and had to give up because I got a shoulder cramp. They go out of their way to make getting any type of assistance extremely difficult, if not impossible. Like most govt. agencies. Thanks for nothing, as usual. Our tax dollars at work.

  6. Mary J.

    I need help to replace my medicare card I lost

  7. Mary J.

    I cannot find my medicare card i need to replace it and I need one . I am answering all the questions here you ask but you wont let me in to get a new card I need help please

  8. Bruce A.

    I need a replacement Medicare Card.
    Thno you,

  9. Paula C.

    How long does it take to get a replacement card.
    I filled out the letter sent for all my info.
    Card was my original, falling apart.

    How much longer….filled out 1st of Dec.

  10. Michael D.

    Need to replace medicare card for Emilie Elda Filchner. I do not have number so I cannot get online sign in. Please advise how I can get a replacement card. I am currently in a nursing home and have limited access to a computer. My brother-in-law (Michael Waldrop) is trying to help me.

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