261 thoughts on “Replacing Your Medicare Card – Know Before You Go (Online)

  1. As a medicare card holder, I have a suggestion. In this age of scams, hacking & identity theft, would it be possible to get our medicare claim number on the card changed to another number that is NOT our social security number.

      • It is strange that the federal government is HELPING identity thieves. Now, because of federal mandates, all credit cards will have a “chip” on them. You soon will not be able to use your credit card without first putting you chip through a reader.

        • Hard to believe isn’t it !!! And the ss # front and center! My insurance agent made a copy of mine to put in his files and I was all over THAT!

        • No, the chip is to help PREVENT identity theft. Such chips are used all over Europe and have significantly lessened identity theft compared to cards with only a magnetic strip. Two of my cards have chips already, and I have used them in Europe – most US stores etc. can’t handle the chips yet but they should get a move on!

    • For everyone concerned about Social Security numbers being used as Medicare Claim Numbers on Medicare cards: April 16, 2015, Public Law No: 114-10 (commonly referred to as the “Medicare Doc Fix”) was signed into law. Section 501 authorizes the Secretary of Health and Human Services to establish and implement a cost effective method of removing SS numbers from Medicare cards. Between FY15 and FY18, $320 million is being allocated from the Medicare trust fund to CMS, SSA and RRB to begin this process. It will take time (and some significant money) but the process has begun.
      Ref:https://www.congress.gov/114/plaws/publ10/PLAW-114publ10.pdf

      • Until Medicare cards are updated, I’ve made a copy of the original & put it in our safe. The copy is in my wallet with the all but the last 4 digits blacked out. It’s worked so far with Medical offices/facilities.

      • Thanks Bob! Let us contribute to the information you provide. For more than a decade, we and other Federal agencies have recommended taking Social Security numbers or SSNs off the Medicare card. However, the amount of money and effort this would take has prevented it. The good news is that a new Medicare card is coming, one that will no longer display a cardholder’s SSNs. Please contact Centers for Medicare & Medicaid Services at 1-800-633-4227 (TTY 1-877-486-2048) for additional information or other questions about this matter.

        • I called Medicare about this issue today. They told me some people have been successful in getting a new id number but because you, Social Security), issued the Medicare card number, you are the only one who can change it.
          So I called social Security and after on hold for one hour they told me that they knew nothing of this law and will not issue me a new id.
          My question is….where can I get this done because it appears SS is the responsible party.

          • For more than a decade, we and other Federal agencies have recommended taking Social Security numbers or SSNs off the Medicare card. However, the amount of money and effort this would take has prevented it. The good news is that a new Medicare card is coming, one that will no longer display a cardholder’s SSNs. Here are some suggestions to keep your personal information safe while using your Medicare card.

  2. Why, in this electronic world, haven’t the ‘Medicare people’ found a way to issue their cards in plastic rather than a very poor quality paper. Also, why is it necessary to list ones’ social security number as the holders ‘Medicare Claim Number’? I’m sure, what with all the electronic wizardry available, a different 9 digit number (or for that matter any number of numbers) could be issued which cross-references the birth date/name/etc to the person it was issued to. ALL older folks find it necessary to carry their Medicare card AT ALL TIMES, yet older folks are much more forgetful, confused, vulnerable, etc. THERE HAS TO BE A BETTER WAY! Please find it….for all of our sake!

        • Fortunately, most people don’t have the same attitude as you do, Mr. Halloran. Most people understand that there are many dedicated employees in the Federal government who do their best to serve the public every day, even when confronted with offensive comments like yours.

          I agree that the actual Social Security claim number should no longer appear on Medicare cards. Plastic sounds like a good idea but it might be too expensive to produce compared to the printed card, and government agencies are usually funded on an annual basis, so unless Congress provides extra funding specifically for this purpose, I doubt SSA would be willing to spend more on a current basis even if switching to plastic would save money in the long run. They have to operate like a stepchild on an allowance, which is constantly under attack by politicians and blowhards in the media who expect all the work to get done but make a stink about the 1% or so of the Social Security budget that goes toward operating expenses; compare that to the 15% or more that is spent by some private nonprofit organizations for administrative expenses! Yet, SSA has to beg Congress every year just to maintain its current level of funding, like a PBS station pleading for donations during a fund drive, despite the fact that SSA has its own source of revenue in the form of FICA taxes. Congress still decides how much SSA receives to administer the program each year, no matter how much is collected in FICA taxes, and the SSA operating budget becomes a political football that gets kicked around just like the budgets of all other federal agencies. That’s no way to run any business, much less “the people’s business.”

          • Spoken like a true beaucrat, Former Fed, who is so brave you don’t even use your real name. Truth be known, about 10% of Medicare budget is spent on services, the rest to salaries for people like you. And Medicare pays doctors so little ($.28 on the dollar) that there is only one doctor in this whole city who takes Medicare patients. People like you are the swamp Trump intends to drain.

          • Good luck on that, Phil Raymond. It will probably take about 4 generations of cloned Donald Trumps to clear out that swamp of dysfunction.

    • Hope someone reads and gets in gear on this. I was going to share that the cards are used so often, they should be made using plastic and the Social Security number, if used on the card at all, should no be so prominently displayed.

    • My thoughts exactly! I guard my card as carefully as possibly but after only 3 years it is ragged at the top even tho I’ve tried to keep it in a plastic holder separated from my wallet but in my wallet. (I’ve thought about getting it laminated but hear that’s illegal?) I hate to see what my card looks like in 5 years! I, too, am wary about my SS# being my identification number. Plastic card with chip and a new number to identify us–all for it!

      • I laminated my social security card, even though I very rarely use it. I’ve never heard of anyone having their cards confiscated or their owners arrested for doing so.

      • Good luck on that, Phil Raymond. It will probably take about 4 generations of cloned Donald Trumps to clear out that swamp of dysfunction.

    • thank You [Vern] for the subject. I’m on my 70 plus. I do have a similar problem since valet got stolen [with soc.sec.card & alien card & money etc.] Problem of re-isuingn them. Why?

  3. I agree – the Medicare number should be replaced with some other ID number/letters and healthcare providers should stop asking for your social security number unless you are applying for credit.

  4. All good questions and responses. My company has used assigned serial numbers/PIN’s for decades rather than Social Security numbers. Social Security might think about it. Don’t know if it would stop the rampant fraud – but maybe slow it down a little.

  5. I also agree that our Medicare numbers should be changed. With so much identity theft out there it is dangerous for us to be having to show our Social Security numbers when going to physicians and hospitals. There is no need for them to know what our Social Security numbers are when we already give them our driver’s license numbers and dates of birth.

  6. Hello, I would like to see a more permanent card. Plastic is ideal. Even if it is covered in plastic would be better for cost. Paper cards seems to get shredded just sitting in a wallet or having to dig through other cards to find them.

    I like the information collection. However why the SS number when it is already being used as a determining factor.

  7. I want to change my e-mail in my social security log in… I can’t get jnto it and it sends my password to my old e-mail. I can’t find anywhere to change it. I forgot my password and would like to be able to sign in and read stuff. Thanks for any help.

  8. I suggest that the SSA should offer another option for SS beneficiaries to fill out “Create an Account” form with JUST 4 LAST DIGITS of Social Security number instead of the whole 9! That way, with my humble opinion, might encourage many more SSA “customers” doing the online registration. Because they feel more secure for their personal identity whenever going online “to do business” with the SSA. Thank you, and have a nice working-day! NV

  9. I can’t set up a mySocialSecurity account because I haven’t bought anything on credit in 15 years. How ridiculous is that? Because I try to live within my modest means, I have to suffer…

    • We apologize for any inconvenience. If you are referring to having to provide credit card information when creating an account, this would only be need it if you select the extra security option, then you are required to provide the last eight digits of your credit card number for further verification. To create an account, you must provide some personal information about yourself and give us answers to some questions that only you are likely to know. If you are having difficulty creating a mySocialSecurity account, please call 1-800-772-1213. After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account. Sometimes it might be best to visit your local Social Security office for further assistance.

      • She is talking about the use of a credit inquiry from Experian that produces a list of questions with multiple answers from information on file that “supposedly” only you know the answers to to verify your actual identity. In my case, I have a credit freeze on my Experian credit files so the questions and answers you are asked are garbage. In this case, you must go to the nearest SSA office to apply in person with your real SSN card in hand and other forms of identification including a picture ID issued by a government agency.

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      • Good luck trying to get through to someone on the phone – that is, if you don’t minding being on hold for at least 2 hours and then being disconnected or when you do eventually get through to someone, they are either extremely rude or not knowledgeable about your issue. Or you could do what I did, and spend 6 hours in your local SS office!!!! Fortunately, my 6 hours spent in the local office ended up with a terrific representative who told me things that a representative at the 800 number never tells you and is not even posted on their website! Also, as a victim of identify theft, I also agree that SS numbers have no business being on a Medicare card and I also agree that physician offices should not ask for your SS number. I have actually observed physician offices, hospitals, etc. throw away documents in trash cans that have personal information on them instead of shredding them and I refuse to give them my SS number!

  10. My original tattered Social Security card has “gone missing.” Fortunately, I know it “by heart” and can quote it. It was issued when I was still a teenager. However, I collect Social Security on my deceased husband’s account: an entirely different # ending in D. Sometimes there is confusion as to which # I need to provide.
    I also heartily agree that the card should be reissued in plastic. If this is not possible, I at least need a replacement for my original card.

    • If you ever need to interact with Medicare or change plans, you will need to provide you Medicare claim number and effective dates. If you are receiving Medicare benefits through a spouses work history, the suffix letter at the end of the claim number can vary.

  11. I could have gone on-line to get a medicare replacement card but thought I’d try to phone to see how good service would be. It all went very well and quickly, with only one question: I gave my name, SSN, and date of birth but not my address, so how do they know where to send the card?

  12. AARP recommends making a copy of one’s Medicare card, and blacking out your S.S. # to carry in your wallet.
    That way, when you go to health care providers you can
    give them your Soc. Sec # if they ask for it, or ask them
    to create another unique account #. One should never carry their Soc. Sec. card around anyway- keep it in a
    safe place. And yes, Medicare cards should be plastic!
    Thanks.

    • MAKING A COPY WITH our ss# blacked out would save medicare millions if we would all do that, at least the ones the don’t want their ss# on their medicare card, we don’t need ànymore taken out of our medicare accounts.

  13. For everyone concerned about Social Security numbers being used as Medicare Claim Numbers on Medicare cards: April 16, 2015, Public Law No: 114-10 (commonly referred to as the “Medicare Doc Fix”) was signed into law. Section 501 authorizes the Secretary of Health and Human Services to establish and implement a cost effective method of removing SS numbers from Medicare cards. Between FY15 and FY18, $320 million is being allocated from the Medicare trust fund to CMS, SSA and RRB to begin this process. It will take time (and some significant money) but the process has begun.
    Ref:https://www.congress.gov/114/plaws/publ10/PLAW-114publ10.pdf

    • It will ONLY take $”320 million to “begin process”???. When I first signed on to Medicare 12 years ago, I offered to SSA that it was not a good idea for me to carry my SS card in my purse or wallet due to possible theft. ALSO, the first thing many companies want to know is your “Mother’s Maiden Name”. Is this any way for a government agency to collect info so that we are sitting senior ducks to have our personal info – which senior “against fraud identify” seminars constantly tell us not to give out this info. I bring the card ONCE to the doctor’s office or when needed and once they see it, I put it away and bring a photocopy of it blackened numbers except for the last 4 numbers.

  14. Blacking out the ss# on our cards by making a copy ourselves would save medicare millions, we don’t need ànymore taken out of medicare.

  15. I live overseas (Panama) and cannot request a Medicare Card on line because I cannot “Create an Account”. I feel discriminated for residing overseas and to call the SSA cost me money because there is no toll free from Panama. Why beneficiaries overseas are treated different?

    • We are sorry for the inconvenience, Gildo. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact your local U.S. embassy or consulate for any assistance related to your Social Security benefits.

  16. When will I receive my Medicare card? I will be 65 in a few days. Is it my original Social Security card thta I got way back when I applies as a teenager?

    • No. It is a new thick paper card that contains your SSN followed by a letter that codes the particular Medicare benefit class to which you are entitled.

    • Thank you for your questions Mr. Wilshire. If you are already receiving Social Security retirement benefits, you’re automatically enrolled in Medicare Part A and B, and you should have received your card by now.
      You can get a replacement Medicare card or immediate proof that you have Medicare, if you go online, and create a mySocialSecurity account.
      If you are not already getting retirement benefits, you should contact us immediately to sign up for Medicare. You can also apply for Medicare online. You can sign up for Medicare even if you do not plan to retire at age 65.
      In regards to your second question, if you are receiving Social Security benefits, your Medicare card will have an “A” after your Social Security number. A “T” after the number will indicate that you have Medicare, but do not receive monthly benefits.
      For further assistance, contact your local office or call our toll free number, 1-800-772-1213 (TTY 1-800-325-0778) and ask to speak with one of our representatives, who are available Monday through Friday between 7:00am and 7:00pm. We hope this information helps!

  17. Social Security Amendment of 2016

    Free Disability Insurance Reallocation Tax (DIRT) Act

    To immediately amend the DI tax rate from 1.80% to 2.30%, from 0.90% to 1.15% for employees and from 0.90% to 1.15% for employers under Sec. 201(b)(1)(S) of the Social Security Act 42USC(7)II§401 and amend the OASI tax rate from 10.60% to 10.10%, from 5.30% to 5.05% for employees under 26USC(C)(21)(A)§3101 (a) and from 5.30% to 5.05% for employers under 26USC(C)(21)(A)§3111 (a) to avoid depletion of the Disability Insurance (DI) Trust Fund in 2016 without increasing the overall 12.4% OASDI or 15.3% OASDI and Hospital Insurance (HI) tax-rate under 26USC(A)(2)§1401 beginning October 1, 2015.

    To amend the DI tax rate again in 2018 to 2.20% from 2.30%, from 1.15% to 1.10% for employees and from 1.15% to 1.10% for employers under Sec. 201(b)(1)(S) of the Social Security Act 42USC(7)II§401 and amend the OASI tax rate from 10.10% to 10.20%, from 5.05% to 5.10% for employees under 26USC(C)(21)(A)§3101 (a) and from 5.05% to 5.10% for employers under 26USC(C)(21)(A)§3111 (a) without increasing the overall 12.4% OASDI or 15.3% OASDI and Hospital Insurance (HI) tax-rate under 26USC(A)(2)§1401 to maximize efficiency until a deficit appears in the OASI Trust Fund in 2019.

    Without Income Limit Law (WILL) Act

    To abolish the maximum taxable limit on DI contributions on January 1, 2016 and OASI contributions January 1, 2017 and repeal Adjustment of the contribution and benefit base Section 230 of the Social Security Act 42USC(7)§430.

    To require the Social Security Administration to pay for SSI Costs beginning January 1, 2017.

    To share profits in excess of social security program costs to the general fund of the U.S Treasury on a sliding scale beginning year end 2016 DI 50/50 with the USPS, and OASI 10/90 to eliminate the federal budget deficit. In 2020 OASI would share at negotiated rates an estimated 25/75, by 2025 OASDI would share 50/50 and by 2030 OASDI would save to pay for the peak in costs of Baby Boomer generation in 2035 that might raise the overall OASDI tax rate from 12.4%.

    Done
    http://www.title24uscode.org/haw.htm

  18. I love this web site ! I found it by mistake. I turn 65 in November 2015 when will I receive my card ?

    Thank you all for your questions

    • Glad you found us, Connie. If you are asking about your Medicare card, and if you are already receiving Social Security retirement benefits, you will be enrolled in Medicare Parts A and B automatically. You can receive your card anytime within three months before your 65 birthday, and your Medicare coverage starts the first day of the month you turn 65.
      If you are not already getting retirement benefits, you should contact us now to sign up for Medicare. You can apply for Medicare online even if you do not plan to retire at age 65.
      If you need further assistance, call our toll free number, 1-800-772-1213 (TTY 1-800-325-0778) and ask to speak with one of our representatives, who are available Monday through Friday between 7:00am and 7:00pm. We hope this information helps!

  19. As a Patient Accounts Rep. in a hospital, I understand that our patients do no like to give us their SS# because they are afraid of identity theft. Even if SS started using a different number for their benefits, we still would need the SS# in order to get medical bills paid. Many insurers use SS# along with the patient’s ID number or claim numbers to ID the patients. It is really sad that patient’s don’t trust their medical providers to keep their info safe. No matter what is done with the Medicare ID crooks will always figure out how to steal someone’s ID to profit.

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  20. Dear Ray Fernandez, Public Affairs Specialist:

    PLEASE make it possible for those of us who don’t mind paying a small fee to receive a plastic card instead of the paper ones used now. Also, PLEASE see to it that the dimensions of the card match the size of a credit card or a drivers’ license so that it will fit into a standard size wallet enclosure instead of the oversized paper ones used now. Thank you!!!

    • Hello Ken, click here to see what documents your grandson will need to get a replacement Social Security card.

  21. Two questions:
    1) Any development regarding a credit card sized plastic Medicare card issued for free or for a fee (I would gladly be willing to pay) ?
    2) when people say they keep the original at home in a safe place and only carry a copy, is this copy in black & white or in color?
    Thanks for any clarificat

    • The Medicare program, including Medicare cards, is managed by the Centers for Medicare & Medicaid Services (CMS). Please contact CMS at 1-800-633-4227 (TTY 1-877-486-2048) for additional information or other questions about this matter. Thanks!

  22. I have just received my first Medicare Card. My name is wrong. I want to correct this asap. The only option is a replacement card which will still mean my name is wrong. Any ideas?

    • We apologize for the inconvenience Ann. You’re right, requesting a replacement card may not resolve the issue. We may need to correct your name on your Social Security record. To be sure of what you need to do, please contact us at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will experience a shorter wait time if you call later during the day, or later in the week. Or you can contact your local Social Security office directly. Thanks!

  23. I contacted Medicare as the Medicare Number on my bills differs from the one on my card. I was told to contact Social Security. I need to discuss this with an agent to get this corrected. I suspended benefits and my number should therefore not end in “A” as it does on my bills, even though my card ends in “T”. What needs to be done?

    • Hi John. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please contact your local Social Security office directly to expedite resolution of your situation. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks.

    • If your Medicare card was lost, stolen, or destroyed, you can ask for a replacement by using your online my Social Security account.
      For security reasons, we do not have access to personal records in this blog. Please be cautious about posting personal information on social media.

  24. Received a new Medicare card in the mail. The “T” changed to an “A”, but I am still working. I will receive my first S.S. benefit check in December. is that the reason for the “A”

    • Thank you for your question, Ken. The Beneficiary Identification Code (BIC) identifies the type of beneficiary and the type of payment on a Social Security record.
      Beneficiary Identification Code (BIC) “T” refers to Medicare-only beneficiaries.
      Beneficiary Identification Code (BIC) “A” refers to the “Primary” claimant/beneficiary on a record.
      Some times an insured beneficiary will become entitled to full retirement benefits upon the attainment of full retirement age even if he or she continues to work (i.e., work and earnings will not affect his or her ability to receive SSA benefits).
      Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please call our toll free number at 1-800-772-1213 to confirm. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

    • Hi Tom, the letter “A” identifies the primary claimant. Generally, someone receiving Social Security and Medicare benefits. The letter “T” identifies someone entitled to Medicare, but not yet drawing Social Security benefits. The complete number and the letter, represent your Medicare claim number. Thanks!

  25. I have married and have changed my name on my social security card, however, I need to make the change on my medicare card.

    • One of our representatives should be able to assist you. Please call our toll free number at 1-800-772-1213 and speak to one of our agents. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

    • Just a reminder – We do not have access to personal information, therefore, we do not do direct messaging in this venue. We cannot update your records.
      If your Medicare card was lost, stolen, or destroyed, you can ask for a replacement by using your online my Social Security account.
      Please be cautious about posting personal information on social media and communicating personal information via email.
      We hope this helps!

  26. My medicare wallet card is too large to fit in my wallet slot. It’s sigifigantly larger than all my other cards, (credit, ID, etc. ) Can I make a reduced copy and use that?

  27. I understand replacement Medicare cards are being replaced with individual numbers rather than the social security number. I need to get replacement cards for both my parents. How do I do this? I have power of attorney as they reside in a memory care facility.

    • Hello Tracey. To get information about the new Medicare cards visit http://www.Medicare.gov.
      Also, if your parents needs help managing their Social Security benefits, please consider applying to become their Representative Payee. A representative payee is different than having “Power of Attorney”. As a representative payee, it will make it easier for you in the future to update information on their records.
      When friends or family are not able to serve as payees, Social Security looks for qualified organizations to be representative payees. In this case, the nursing facility may consider applying to be the representative payee. Please consider talking with the nursing facility manager or administrator about this important issue, they will contact us if they have specific questions or to understand the facility’s responsibilities.
      See our publication A Guide for Representative Payees for more information on this topic. Thanks!

  28. I recently applied for a replacement medicare card and I have forgotten the date when I made the application. I have been searching but cannot find any information about this online request. I simply wish to know when to expect the card to arrive and since I have forgotten the date when I filed the request, I have no idea when the 30-day waiting time will occur. If you can offer any information as to when to expect the card to arrive please let me know. Thank you.

    • Harold, thank you for using our blog. The Centers for Medicare and Medicaid Services is sending new Medicare cards with new Medicare numbers. Instead of your Social Security Number (SSN), your new Medicare card will include a new number unique to you. This will help to protect you against identity theft and protect Medicare from fraud. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do! If you need to update your address, use your personal my Social Security account.

      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

  29. Hi,
    I have been advised by my HBF Medical insurance and my surgeon my Medicare card has expired..valid to 06/2020 medicare number XXXXXXXX..ANI WAIOKAHA WERAHIKO 1.
    May I please have a Replacement card urgently as I am due for a total hip replacement Thursday 4 October 2018 at Hollywood Private Hospital, Perth.

    • Hello Joe, Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. For more information about your new Medicare card or to check the status of your new card, visit Medicare.gov/NewCard. Thanks!

    • Hello Ashley. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do.
      Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.
      Visit Medicare.gov/NewCard and sign up to get email alerts from Medicare. Medicare will send you an email when cards start mailing in your state. Thanks!

    • Hello Craig. Unfortunately, and because of security reasons we do not have access to personal records in this blog. One of our representatives should be able to assist you. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  30. I lost my Medicare card and need number quickly to reenroll before December Deadline. Have not used part B as I did have private insurance. Need to reactivate.

  31. I need a replacement Medicare card for my mother. She is 95 years old and lives with me, her daughter, Phyllis J Tamber. Her name is Ruth P Flick, DOB 03/23. I know she got the new card but I can’t find it anywhere. I can’t go in and request one online as I am not her and she is unable to do it for herself. What should I do???

  32. I keep getting a Medicare A & B card in the mail….I AM NOT PART B.
    HOW can I get a card that states PART A ONLY???
    Numerous phone calls made – assurances it’s in the mail only to get another A & B card.

    • Hi Joyce, we apologize for the inconvenience you are experiencing. Unfortunately, and because of security reasons, we do not have access to personal records in this blog and cannot assist you.

      You will need to continue working with your local office or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.

  33. i completed the form as best I could but it says they were unable to find me so perhaps i have an old phone # on file. i am now blocked for 24 hrs. what do i do now and if i cannot remember the old phone #?

  34. I have. It re received my new Medicare card. I read that all Florida cards had been sent. Thanks for any help.

    Linda S Coleman
    9724 Portside Terrace. (old address, Birmingham, Al)
    Bradenton, Florida. 34212
    941-404-9938
    Old card # *** – ** – *** B ( husbands ssn)
    My ssn # *** – ** – ***

  35. My elderly mother received a medicare scam phone call last night and gave her Medicare card account number to the caller (1/11/2019 @ 7:55 PM). How can she get a new Medicare card with a NEW account number?

    Thank you in advance for your help and consideration.

    Pam Wall

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  37. I live in the United kingdom permanently and am a British Citizen. I have attempted to apply on line for a new MEDICAD CARD BUT IT WILL NOT ACCEPT THE NUMBER WHICH I HAVE TAKEN FROM MY EXISTING CARD. I don’t know what else to do. please can you help me.

    • Hi, Ana. Keep in mind that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card please visit, our Social Security Number and Card web page. Keep in mind all submitted documents must be either originals or copies certified by the issuing agency and must (unless otherwise indicated) have been issued within the last two years. We cannot accept photocopies or notarized copies of documents. Once you’ve submitted all the needed documents, it can take up to 10 business days from the date we received the application to mail a replacement card. We hope this helps.

  38. Good afternoon:
    I need help getting a Medicare card.. I left the US as soon as I got my settlement for disability.. now need to get Medicare card, and supportive documents. I have SSS ID number. When i got settlement all paperwork was forwarded from Sacramento Ca. US to Manila.
    please let me know what I need to do.
    thank you

    Verlyn D Smith Jr

    • Thank you for your comment. You can request a replacement Medicare card online at http://go.usa.gov/Wt25. Or, if you prefer, you can call our toll-free number, 1-800-772-1213, between 7:00 a.m. and 7:00 p.m., Monday through Friday. Your Medicare card will arrive in the mail in about 30 days.

      If you require immediate proof that you have Medicare, you will need to visit your local Social Security office to request it. To locate your nearest Social Security office, click here http://go.usa.gov/WtbF. Hope this helps!

  39. wow! The security codes sent to my cell phone were flashed on and off so fast that I couldn’t write or type the numbers in time. Repeated tries (5), but I am 75 years old today.

  40. Hello,

    Please send me a replacement Medicare Card. I’ve lost the one you sent me. My social security #: *** – ** – ***. My mailing address:

    Mustafa Malik
    13811 Castle Boulevard, Apt 14
    Silver Spring, MD 20904-7324

  41. I have gone where it says online and cannot get a replacement card by doing it online! This is very
    upsetting because it says you can but you cannot! My mother has lost her card and she needs a new one!!!!!

  42. I am elderly and reside in Salta, Argentina since 1962. I recently received a notification (which I misplaced), about a new Medicaree card, or something to do with Social Security.. I am not sure. would you please let me know if there is something I must do to receive this information and comply with the request.
    I was at the Embassy in Buenos Aires a few weeks ago and was told to enter in SJRegion@ssa.gov for anything to do with SS. Well I enterred and do not see any information about my subject.
    would you be so kind as to inform me of any recent information. Thank you, awaiting a reply .
    Barbara Hennessy at: barhennessy@yahoo.com

  43. When you request a replacement for a stolen Medicare Card, what do they do about the old card number to prevent its use for fraudulent medical use under your name?!

    • Hi, Mary. Thanks for your question. The Beneficiary Identification Code (BIC) identifies the type of beneficiary receiving payment on the record. For example, the beneficiary may be a wife, husband, divorced spouse, child, widow, etc. To determine yours, please contact your local office. You may also call 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m. to speak to one of our representatives. Generally, you’ll have a shorter wait time if you call later in the day. We hope this information is helpful.

  44. I talked to a soc sec man about 2weeks or so ago. I wanted to change the name on my Medicare card. The name is Helen L Primeaux, but I remarried and now it needs to show Helen L Faulk. The man said he’s take care of it. Well it came in and the name on the card is still Helen L Primeaux. I went to the soc sec office about 6 months ago and changed all this, I have a right Soc Sec card with Faulk but my medicare card is still Primeaux. Please help me get this straight.

    • Hi, Helen. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. You may ask to speak to a supervisor on your next call or visit. We hope this is resolved soon.

  45. Hi my medicare expaire the 07/2019 i changed my adreess since last time/ my new address is 5 coryule place cannonvale 4082 Qld / my card number : 3190 42878 6 / massimo Mancini

    • Hi, James. Thank you for your question. The my Social Security authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. We recommend that individuals living outside the United States contact the local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations web page provides more information to assist our customers living abroad. We hope this information helps!

  46. i have never received a gold medicaid card. 5081392075496903 act number, ss *** – ** – *** I am ss disabilied as of 10/218. I am with aarp uhc id 938393995-00 tele 800 643

  47. All I want to do is get my mother a new medicare card as she seems to have lost the last most recent card. Her name is Mary Morrison, 3431 No. Tamar Rd, Wasilla, Alaska 99654…My name is Michael McDaniel

    • Hi, Michael. If she needs a replacement Medicare card or immediate proof that she has Medicare, she can take care of both online by setting up a personal my Social Security account. Unfortunately, you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. For security reasons, and for your mother’s protection, she’ll need to go into her local office for assistance if she is unable to create an account. A representative in the office will verify your mother’s identity and issue her an activation code. She can use the activation code to complete the registration process for her personal Social Security account. We hope this helps.

    • Hi, Mandy. Thanks for your comment. If you are referring to your Medicaid card, you will need to call your state medical assistance office for further assistance. To get the local phone number, call the Centers for Medicare & Medicaid Services at 1-800-633-4227 (TTY, 1-877-486-2048). If you need a replacement Medicare card or immediate proof that you have Medicare, you can take care of both online by setting up a personal my Social Security account. We hope this helps.

  48. Oh yes ma’am I got question how do you get a vanity Medicaid card even if your Medicaid card got stolen or something so can you give me some fire so help me out here

  49. I am attempting to print a Medicare card. Your website is absolutely ridiculous to attempt to use. I printed my card the last time. I wrote info on the back of it accidently and wish to replace it. It is not rocket science, but in attempting to use your site, you need a degree in rocket science.

    • Hi, Marilyn. We are sorry you were having difficulty with your personal my Social Security account. If you need a replacement Medicare card or immediate proof that you have Medicare, you can take care of both online using your account. However, if you encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this is resolved soon.

  50. My Medicare Card and phone were stolen on July 1 at approximately 4:30pm. Please put a hold on any new usage of my card until I can get a replacement phone and receive your code number for SSA access to my account and order a replacement card.
    Let me know if you need any info to accomplish this.
    Linda A Davis,

    • Hi, Linda. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices for specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. They can assist with your personal my Social Security account access as well as a replacement Medicare card. We hope this helps.

  51. I need to order my insurance card because they still have not sent me one it’s been March 6 2019

  52. I applied for Medicare replacement card today 7/10/19. It could take a month for receipt of the new card, but need a temporary card for immediate use for medical tests.
    Is this possible?

  53. My wife is in hospital via emergency room. Medicare card lost (replacement has been requested). Is her old medicare card acceptable for use now?

  54. This is impossible!!! I can’t get information to let you know that someone is probably using my SS# and Medicare Card as we speak because your online my social security blocked me out! I am elderly. I have been harassed by a `hired man doing on my property building a fence down the middle of what has been shared common driveway for over 76 years. We have lived here 43 years using that shared access. While we were taking to Sherrif’s deputies on our property but adjacent to a 5 lane traffic artery, my wallet was stolen. The authorities we called out to stop the crazy person’s b eluding and blocking our egress and ingress to our property of 43 years. In my wallet was my Medicare Card as well as my social security card. I am very concerned about identity theft! We had our car b broken into over 18 years ago. We continue to have thieves accessing accounts…. Please help!

  55. I have to return to the local Social Security office to request a name change on my Medicare Part A card again,. The last name is still misspelled. I went once already, to the local Social Security office back in March, showed all the appropriate documentation that had my name’s correct spelling on it, the clerk looked at the documentation, and said someone messed up royally, when he put the paperwork in for the change to take place, and said it would take four (4) to six (6) weeks to get the new card. I never received the new Medicare Part A card with my corrected last name. Called the 800 number for SSA on the card, and explained why I was calling. He asked how my name was spelled, I told him, and he came back and told me the card still had the incorrect spelling of my last name on it. Now I have to go back, stand in line, take the appropriate documentation with me, and try to have it corrected once again. What if this time the same situation occurs? Do I keep going to the SSA office to have it corrected, over and over again?

  56. I am attempting to request a replacement Medicare Card and have been unable to access my account. When I indicate that I have forgotten my user name the screen freezes. When attempting to open an account I am told that I cannot access that information. I really need and want to replace my lost card.

    • Hi David. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office https://secure.ssa.gov/ICON/main.jsp. We hope this helps.

    • Hi Janet. You can request a replacement Medicare card by using your personal my Social Security account. If you do not have a personal my Social Security account, you may find more information about how to open one here. If you need immediate proof that you have Medicare coverage, using your personal my Social Security account you can print a benefits or award letter and present it as proof of your Medicare coverage. Once you have requested your Medicare card, it will arrive in the mail in about 30 days. We hope this helps.

  57. I tried to create an account. My W2 has no EIN number. “We cannot complete at this time.”

    All I want is my Medicaid number.

    Why do you make it so hard?

    Thank you.

    Damun Gracenin

  58. Good morning
    I need change address do to moving to a new home
    My old address is 12986Huntley Manor Drive
    Jacksonville Florida 32224
    The new Address is
    201Marsh Hollow road
    Ponte Vedra, Florida
    32081

  59. I attempted to sign in but could not remember my password. a new password was sent to my email address (whitekathy829@gmail.com). I wrote the password down but the password did not work. I tried 3 times and of course, I am now suspend. Now What??

  60. Trying to find out how to replace Medicare Card. When I attempt to log in to SS account or create one it will not go forward after enter information. Press next and nothing happens. Can’t get anyone on phone either. What can I do. Frustrating

  61. I have changed the social security card to reflect the name on my birth
    Certificate. Now I need to change the Medicare card to reflect the name
    On thenew social security card. How do I do that?

  62. I want to replace My ss card It always tells me all of the aggyents are helping other callers It makes no difference what time of the day or night I call It the same thing . I would like to replace my ss card How can I do theis Whithoujt having to go to the ss office I am didable living in a simiour home Brookdale in san marcos ca.
    Thank you Peter oliver

    • Hi Peter. Before you request a replacement card, you should first realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. But, if you must get a replacement Social Security card, we have good news! You may be eligible to apply for a replacement Social Security card online. We hope this helps.

    • Hi Abbas. If you need to replace your mother’s card because it’s damaged or lost, sign in to your MyMedicare.gov account to print an official copy of your Medicare card. If you don’t have an account, visit MyMedicare.gov to create one. If you need to replace your card because you think that someone else is using your number, call us at 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.. We hope this helps.

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