COVID-19, Social Security Number and Card

Replacement or Corrected Social Security Cards during the COVID-19 Pandemic

March 23, 2021 • By

Last Updated: April 5, 2021

A hand holding a Social Security CardSocial Security offices are currently open only for in-person appointments for limited, critical situations, depending upon local office conditions. However, you can continue to apply for a replacement Social Security card online and by mail.

Before requesting a replacement card, please remember that you might not need the physical card. Most of the time, simply knowing your Social Security number is enough.

If you have a critical situation that requires you to have a physical card and you cannot apply by mail or online, you should call your local Social Security office. Please visit our Coronavirus (COVID-19) Updates page for more information.

Applying Online

If you don’t need any changes to your Social Security Number record (such as a name or date of birth change), applying for a replacement card online is your most convenient option. You don’t need to mail proof or visit an office.

You can use our online application if you are an adult, have a State-issued drivers’ license or non-driver identification card, and live in the District of Columbia or one of the 45 States that verifies State-issued documents for us. All you need to do is create a my Social Security account to access and complete the online application.

If you live in one of the five States that do not participate—Minnesota, Nevada, New Hampshire, Oklahoma, and West Virginia—know that we are working hard to bring this service to you as soon as possible.

Applying by Mail

We require proof of your identity with your replacement card application, usually a State-issued drivers’ license or non-driver identification card, or U.S. passport. We call these documents “primary” identity proofs. We understand mailing primary identity proofs with your replacement card application can be challenging. To help, we are temporarily expanding our policy to accept alternative identity documents—or what we call “secondary proofs”—when you cannot mail primary proof.

Acceptable secondary proofs include, but are not limited to:

  • Employee identification card.
  • School identification card.
  • Health insurance card (not a Medicare card).
  • U.S. military identification card.

These proofs must be current (not expired), show your name and identifying information (such as your date of birth or age), and be an original or a certified copy.

If you need to change your name, when you mail your replacement card application, you will need to submit proof of identity plus proof of the name change. The proof of identity can be primary or secondary proof. Proof of the name change could be a marriage certificate, divorce decree, Certificate of Naturalization showing the new name, or a court order approving the name change.

You may be able to submit one document to serve as proof of your name change and identity. For example, you may submit a marriage certificate as proof of name change and identity if the certificate shows the marriage occurred within the prior two years and:

  • Includes your prior name.
  • Includes your age, birth date or parents’ names.
  • This information matches your Social Security Number record.

We will return any documents you send us.


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About the Author

Darlynda Bogle, Assistant Deputy Commissioner

Comments

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  1. YAMIR ALIM

    it’s been more than 2 months, haven’t received a call nor an appointment at the office everyday i wait for the call. i feel so uncomfortable without my Social and try to get information

    Reply
  2. Sharon Maguire

    I sent in documents 3 .oaths ago medical records application stamped original by safe have.n who does this daily haven’t gotten. Y cars i need it to get state id .y dads dying must go home please send my card

    Reply
    • Patty

      Hi Sharon, we are sorry to hear this. For your security, we do not have access to private information in this venue. We ask members in our Blog community to work with our offices for specific questions. Please call your local Social Security office regarding the status of your card. Look for the general inquiry telephone number under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  3. Hennry

    I sent my original documents and proof of name change. I did receive the replacement card, but my documents have not been returned yet? How long it take to return my documents? It have been 3 week since I received the new ssn card.

    Reply
    • Patty

      Hi Hennry. Please call your local Social Security office for the status on your documents. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
    • Michael

      How long did it take to receive you card ? My documents were mailed back before I received my actual replacement card

      Reply
  4. Siddhant Yadav

    This is amazing work of yours that need to be highlighted.
    techszest.com

    Reply

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