Open Government Engagement Site

Welcome to the Social Security Administration’s Open Government Engagement Site

The purpose of this site is to receive input about additional SSA data that we should make available to the public. We invite you to add new comments and respond to existing comments. As a public site, you will be able to add new information and comment. Please review our current inventory of data on the Social Security Data Page to see the data that has already been released. Here you will find information on over 1,800 data assets. Background on this government-wide initiative is available at https://project-open-data.cio.gov/policy-memo/. If you prefer, please feel free to email open.government@ssa.gov with your ideas and comments.

How to use this community:

  • Please review our Comment Policy
  • When you are ready to add a new information, open the post
  • Scroll to the bottom and enter your comment in the “Leave a Reply” section
  • When complete, press the “Post Comment” button

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75 thoughts on “Open Government Engagement Site

  1. Your administration needs to provide phone numbers that the public can actually talk to a live person to be able to track our needs. Mine is reference to suspending my retirement and promptly mailing a personal check to the processing center that your administration provided to me with the letter stating the amount due. Maybe you need to change to a better processing center. I have been dealing with my problem since November, 2018 and it still isn’t resolved. I still haven’t been able to talk with anyone that can help me resolve my situation.

  2. Hi Jeanne Duran @ 1225victorian sarks Nevada I just got my SSI back in Reno Nevada I lost it since May 2016 my back pay they gave me in Reno Nevada was 698&&&& dollars I have been in & out of the social security office in Reno Nevada numerous times the last 2 years I was just stoves January 2nd & the lady Lim extension 27833 in Reno Nevada she has lied to me numerous times than I have 2 enters saying my back at will be deposited in my bank account @ Wells Fargo bank in Reno Nevada she has lied to me so much when u call her extension it says Ki white than another person a lady at social security said that that the Kim but there’s no Kim White their at the social security in Reno she is using a fed Hodges mast name she took my back pay than I got a letter from my land lady here from doc sec but I see no ost office marks on it the letter says u doc sec over paid me 17 thousand & something that’s rrediciculos!!! I’m going through Carson city with this 775 2327041

  3. Please add more worker to windows! For a 5 minute service, we have to wait 2 hours. Or at least designate a specific window just for one thing. For example, a social security window just for people who need to apply for a card. Come on, it takes 5 minute for that.

  4. This is to protest the unfairness of medicare rates. We (identified as “rich”) are paying the highest monthly fee. This–after working our whole lives, still working actually, and living with great frugality. Now that we have accumulated some “wealth,” we are penalized for that. In addition, we have always been careful to live in a healthy way, so we probably not require huge “benefits.” At the same time, people who may not have worked much, lived unhealthy lives, spent or wasted their money, pay little or nothing. This is more than unfair. It is an outrage!

  5. The website & the national 800 number advise to call & make an appointment to schedule a visit to the local office. However, the local office near me told me emphatically that they DO Not accept appointments and it’s a first come first serve basis, which necessitated spending a whole business day waiting in line. I was also told that the national 800 number is just a call center and do not have correct information.

    Is there someone monitoring the local office to ensure compliance with the main office’s directives?

  6. Seeking assistance. I have been trying to join my Social Security AND Medicare as required by law, however, the system provided cannot find me. I have spent hours on the phone and in offices and I cannot enroll. Anyone who can provide assistance would be most welcome.

    • Hi, Jeffrey. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. We ask that members in our Blog community to continue to work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  7. After speaking with a representative from Texas phone number, ” Barbara”, I took the survey. the directions were not clear and I think on the first question I accidentally gave her a poor rating. There was no way to comment or go back to change my answer. I hope you can fix the answer. She was very patient, very kind and helped me through two issues, one for direct deposit and one for my password.

    Thank you.

  8. My husband had received an over payment bill for SSA. We appealed it and were able to get set payments of $100 a month after submitting our entire financial documents. We began paying it Sept. 2018. Every month, we received the coupon and sent it back with the payment. In Dec. when the government was partially shut down, our payments did not clear the bank as quickly as they did originally. I relieved Jan. payment coupon that stated they had not relieved my payments. I tried to call for days to let them know it was on their end, not ours.

    My husband received a letter dated Feb. 20th stating they were going to begin to garnish his wages because we had not paid. The $$ they were going to take out would be catastrophic to our family. We called the local office daily and they referred us to Chicago. We both called daily and finally spoke to someone that stated they had “just had a meeting about this” and that it was happening “everywhere”.

    We are still receiving the coupons and paying it as well as the garnishment began 3 weeks ago AND they took our tax check. I am on SSA and they took my tax check of $2500. We have called Chicago and they are supposedly trying to get it reversed but we are now 3 weeks into the garnishment. They took out, $215, $265 and $251 out of my husband’s check along with our paying the $100 a month.

    No one is listening and we have always held up our end of the agreement we made in Sept. This will be the end of our marriage and we will begin to lose everything in the next month. We can’t continue to pay this. We will begin to lose cars and eventually our house. They are taking $1200 out of our monthly income with no notice. We called the local office and told them this would be catastrophic and they did not stop the payment in the first 60 days as they were suppose to. WE NEED HELP!!!!!!!!!!! PLEASE!!

    My husband was on SSA for the time he was on it because he is Bipolar. The stress of this is going to cause him to begin to not be able to work again. We will be filing bankrupt and divorce if this continues. I have a son going to college in the Fall. This is ending our family.

  9. Needing to know if my email made detention to Iowa press office Brian wignall 641-260-1372 mobile phone number respectively Brian.

  10. I scoured the site trying to find location of social security office near me (zip 11803). All I found was a map of USA boasting of 1400 offices as shown by 1400 small dots. l need an address.

  11. I visited the North Austin SSA office today, 3/1919 at about 1pm. I had an appointment for 1pm and I signed in on the computer interface as having an appointment and ticket # X777 was printed out for me. Soon X776 appeared on the call screen and those people went to the window ( a little after 1pm). a half hour later X776 was still on the call screen and then the number switched to X778 — skipping my number. I had been very attentive to the screen and audio and I’m sure my X777 was not called or displayed in the waiting room. I went up to the window that X778 had been called to and asked the occupant what happened with X777? He looked in the computer but was unable to tell what had happened to cause my number to be skipped. I was later served but that system is flaky. The security guard had earlier said that there were many skips and they were assuming that was due to customers not paying attention. I wonder………..

  12. In this age of electronic mail, and secured web sites, WHY does it take 10 days for the Social Security Administration to send me information to open MY account? WHY can’t they just email it to me like any other web site?

  13. Brian Edward wignall need help with Iowa press not turning in doctors on social security index 1902….1128a…..1886.no corrective action by doctors of being tax payer doctors of mahaska behavior health Eric boyum is in entity doctors are all involved in takeing funds out of inventory for being enity percentage to doctors reason people being denied claims no inventory

  14. I have tried multiple times to open an on line account. It seems the problem is with the security questions that your contractor…I believe it is Experion..posed to me. First of all some of the questions went back 15-20 years and I had no memory of some of the accounts that it was requesting information on. So after failing twice I went back to Experion and was able to access my Experion information and found that there were multiple data points that were incorrect. I submitted a list of corrections to Experion so that they could correct the website data…and they have since acknowledged that they were wrong and corrected the information.

    Its no wonder that the security questions can’t be answered correctly between the wrong information in their data base and the time lapse issue. So I called SS and they told me to wait a few days and try again…which I did today. I’m now told that my account is frozen and I’m supposed to call back to another number…which I probably won’t do because of the aggravation factor.

    I’ll just say that the method that social security is using for security verification ie using Experion…a company that has already had multiple issues…is very troubling. SS should look into a different method/company for security verification. Thank you.

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  16. Yesterday and today I’ve been to two different SSA offices with two vastly different experience.

    Yesterday I went to the Georgetown TX office (10 miles from my house) to update my son’s name after I adopted him. I was told that the certified final adoption decree would not suffice to update his name and was rudely told I need to come back with an official school record or notorized medical documents.

    So I got the documents that were requested but today I went to the office in South Austin (35 miles from my house).

    The lady who helped me there was very professional. She actually REVIEWED the adoption decree and said it had all the required information and I did not need the official school record. I was in and out in less then an hour!

    If I ever have to go to an SSA office again I will go to the South Austin office. The staff at the Georgetown office really needs some training on professionalism and leadership….

  17. I just had a most unhappy experience with the SSA. First, I called, and was told the wait time was 27 minutes but they could call me back in an hour, so I opted for that. A person call me back 04/23/19 at 2:26 pm from Texas. That is all I know about this person. I was calling to request a complete copy of my social security disability file, which I have a legal right to. I gave her all my information. I have a speech delay from a stroke I had in 2013. She treated me like I was an idiot. I am not stupid nor am I mentally deficient. I just want a copy of my disability file and all the records in it. I was told that it would cost me over $40, but she knew nothing about it costing me a fee. I don’t think she had any idea what she was doing. She asked me, “WHY do you want to see your file?” I said, “Because I have a right to it.” The SSA said that if you have feedback, stay on the line at the end of the call, for a survey. SHE NEVER HUNG UP. Ten minutes later, she’s still on the line so I can’t take the survey, so that is why I am writing you now.

  18. PHONE CALL SAID SS ACCOUNT WAS IN TROUBLE BY PEOPLE TRYING TO TAKE MONEY AND GAVE A PHONE # TO CALL. WOULD S,S DO THIS OR IS ALL PROBLEMS HANDLED BY MAIL? PHONE CALL WAS FROM FARRIS, TEXAS

  19. I have been roaming around, just like job descriptions, with no avail or support from bravo? and messages. I know that I still have

  20. Dear Sir, After visiting an Urgent Care in Charleston WV for a
    broken ankle I feel obligated to share my experience.. I did not recieve, what most would consider, an acceptable degree of resolve. It is unconscionable for a physician to not even discuss the x-ray results nor do anything other than wrap (inproperly) the area around the broken bone. I was then told to see another Doctor. Of course; they were sure to suggest who, including a full page promotional flyer.

    I do not understand how they can legitimately bill social security. They accomplished nothing. It is my opinion they are trying, very deliberately, to earn more they deserve. Sincerely,TH

  21. This is not a comment,but an inquire in how to correctly credited my SSA payments,because I recently learn that IRS was credited my payments to an erroneous SSnumber even so this agency(ssa)have in their record the correct SSNumber but without any payments.Please someone from the SSA contact me,and tell me how to correct this issue.
    Thank you

    Angel Flores

  22. Hello,
    I was recently asked to accept the responsibility of taking on the role of rep payee for someone on SSI. I have had a terribly time of trial and error trying to figure out how to do the job correctly (which would be fine if this was a paid position, but I’m a volunteer here). What can be done toward providing actual procedures/task instructions for those of us donating our time and energy to help others in this process?

    Specific examples include:
    * the booklet provided when I became a rep payee says to start a rep payee account at a local bank, but doesn’t say what information is needed. I had to make 3-4 trips to the bank over 2 weeks (and coordinate with the actual beneficiary to make sure she could be there to) before successfully opening the account.
    * I have received notices that I am required to set up direct deposit, but that wasn’t stated up front, and, when I tried to set it up, the system said I needed to have the check (which I had already deposited) on hand to get information off it (so I’ll have to wait for next month?).
    * when I have tried to report the earnings of the person I am representing, I have spent literally hours on the phone waiting to talk to people, only to find out that I didn’t have the necessary information about the person I am representing. If the initial manual or online instructions provided a clear statement about what information I needed, I wouldn’t have had to waste all that time.
    *Various tasks, such as the reporting of earnings, etc. were never described to me beforehand, and were not *clearly* described to me even after agreeing to take on this volunteer responsibility. I had to find out by asking questions and digging into what was expected. If the goal is transparency and efficiency, having a clear document describing all the responsibilities, available up front, would go a long way toward that.

    On a separate note:
    (1) I have noticed that both on the phone system and in much of the documentation there is a constant refrain about the criminality of making any mistakes in reporting or handling of benefits, but without giving any instructions or guidance about how to do it correctly. If you want people to volunteer to help others in this system, threatening (or seeming to threaten) volunteers (who are not themselves getting any benefit) isn’t really the best way to promote engagement.
    (2) It seems like many of the task associated with being a rep payee *should* be routine work that could be done in an automated reporting system, but the current methods seem to require actual phone or face time for everything. (Since were talking about openness,) what is driving the restriction to phone and face time instead of setting up secure online accounts where things can just be reported 24/7 (like most banks do, for example)?

    Thanks

  23. When an individual is claiming one half of a spouse’s retirement, they are no longer able to see what their own social security benefit would be online. The message says “We cannot provide you estimates because you are already receiving Social Security benefits.” This is not helpful to seniors making financial decisions. Please consider making changes so that we can view both benefit levels on the My Social Security site. Thank you.

  24. 1-800-772-1213 should have a call back feature. Much more helpful than being forced to wait on line for 50 or more minutes

  25. Your administration needs to provide phone numbers that the public can actually talk to a live person to be able to track our needs. Mine is reference to suspending my retirement and promptly mailing a personal check to the processing center that your administration provided to me with the letter stating the amount due. Maybe you need to change to a better processing center. I have been dealing with my problem since November, 2018 and it still isn’t resolved. I still haven’t been able to talk with anyone that can help me resolve my situation. https://infosarana4d.com

  26. Greetings, my name is Michael R Hobbs and I am an Eligible for Direct Pay Non-attorney Representative. I am also a retired state employee and I have worked in the area of SSA Disability since I was hired as an adjudicator in 1984.
    In my retirement, I advocate for citizens that are unable to complete the SSA-DI/SSI application process without assistance. I do not charge a fee for this advocacy.
    Recenetly, I filed a request for a Protective File Date with a 1696 and I received a letter rejecting the 1696 because “there was no application in the system”. After 4 visits to the the Olympia SSA Field Office and waiting since 7/30/2019, my client was told by the DDDS that they did not have an active application on 10/16/2019.

    C NADR
    Senators Patty Murray and Maria Cantwell

  27. In all 50 states there should be programs out there like they have in Toledo ohio they have a program where they give u temporary cash assistance and medical while ur in the process of waiting to c if u get approved by ssi. There r so many homeless ppl that r disabled that cant work at all. Like me I have no income at all no insurance and cant afford anything at all they dont give u enough foodstamps to even feed u for the whole month at all back in 2008 they stopped the yearly in crease and dont know y but its slowly going down more it was 200 in 2008 now it just dropped another 2 dollars so the most I can get approved for now is 194 a month. I am transient because ppl get tired of help others unless they have money to give and if I cant get help with medical I cant c a doctor. Which if i cant get some help atleast with medical so i can be able to c the doctors i need to c i have had two different strokes only with in 1 year the first one threw me into a 4 day coma from a brain bleed and i was have really bad seizures so bad they had me on 3,000 mgs of keppra daily then a year i all of a sudden stood up and got extremely dizzy i couldnt stop myself from falling i really couldnt move. They had to open my brain this time and this brain bleed was alot worse of a bleed they had to remove some deformed cluster of blood vessels and the dead brain cells around them but left the ones one the left side of my optical lobe of my brain because they said they were in active plus I have cysts and tumors in my uterus on both my ovaries and I also have cyst on both of my kidneys as well if i do am not able to c the doctors like I need to this all will kill me just like so many others waiting to c about getting what we should be getting already but they just keep denying ppl that should had already had it but that is ok if I dye I have alot of ppl in my family that will sue the government for allowing my death and not having the programs in order to try atleast to keep me alive atleast I also have bipolar 2 mania disorder social anxiety disorder I have a slight paranoid problem along with my social anxiety disorder I have extremely bad panic attacks I am suicidal just a little homicidal from time to timei also have posttramatic stress disorder I had childhood traumas ever since I was 4 went threw every form of abuse almost. Now I cant c I can barely walk with crutches I still need assistance with everything.the worst part about it was I list all this instantly as soon as they did my brain surgery I have all permanent damage I will never get better only worse there is no way to correct any of my problems I also mostly cant really understand when ppl r talking.the sun and even bright car lights also makes me have migraines it seems like my pain in my head will always be with me as well every day my sight is getting worse plz I reall need a temporary help just until I get approved I dont want to have to die because no one will help me plz I am only 45 I was born with these inside my brain. I have been trying to get approve every since 1999 because of my mental problems been turned down 9 times in total. Now I will never become better and never be able to work at all i cant do much of anything at all without help i can only take 2 or 3 steps before i have to catch my breath and try to get some of my balance back just so i dont fall i never feel safe and i cant do anything for myself I have never felt this helpless in my entire life ever. Plz someone help me. My phone number is 2293757411 if anyone might be able to help me plz I have to c alot of different doctors plz ty and god bless u

  28. I am a US citizen and expatriate in Thailand. I currently have an issue that clearly proves there is a disconnect between the general Social Security resources at 1-800-772-1213 and the Wilkes Barre, PA resource for issues involving individual social security verification with form SSA-7162-OCR-SM.

    My personal issue involves receiving my second notice by mail to resubmit form 7162 within 45 days or expect my retirement benefits to be stopped. Unfortunately, I have no knowledge about what happened to the first letter. This letter was dated 4 October 2019 and I received it on 30 October 2019. This proves it takes 3-4 weeks to send or return a simple verification letter. I currently have only 19 more days left to re-submit this form by mail which is the only recourse I have in lieu of having my benefits in default. Express mail from here takes 10 days to be received in the States at the expense of about $20 or 890 baht. I will Express mail my form in it today with hopes it will appear on time among the stockpile of letters the verification authority of Social Security has to contend with.

    With this example, it clearly shows there is a viable issue here that needs better management. The security measures which limit the disclosure of social security identification to only a mailed letter s a very significant problem amid the proper management of resources that modern technology and communication should allow. In any event, I am surprised to find there is no proper and direct communication within the social security verification process that goes beyond the archaic, insufficient, and problematic issue I explained from my own experience. I hope this message and issue receives the attention and correction that it deserves. Thank you for its proper dissemination.

  29. I,am sorry but no more of you name changing you have used me as well as the city of Yakima and the state of Washington I don’t need to get another duplicade of some ones social security, A COPLE HUNDRETS A MONTH IS NOT EVEN A FRACTION OF WHAT YOU OWE ME, AND TAKING PENSION AND SOME ONE ELSE RESIVING MY FOUNDONG FROM IRS IS JUST A WAY TO SCAM PEOPLE IN THE LOWES OF THE THIFS AND SCAMERS, YOU BEEN GETING MY REANBURSMENTS LONG ENOFH AND YET NOT TIRED OF WORKING ME AND MAKING MONEY ON MY BACK HOW DISONES IS THAT , ETHER YOU OR THE STATE CANT FIND ME BUT YOU READY TO INTERSEPT MY REFOUNDS, I DIDNT THJINK THE DEPARTMENT WAS JUST A FROD AS ALL MY LIFE WITH ALL THIS BUNCH OF THIFS THAT WORK FOR YOU OR THE STATE, SOME DAY I WILL GET OUT OF THE HOLE I AM AND TRUST ME AS SOON AS DO YOU AND DONALD STUPID TRUMP ARE GOING PAYME FOR ALL THE DAMAGES MADE TO ME AND MY FAMILY, YOU AGENCY SAW THE BIRTH CERTIFICADES AND DINIED ME ANY WAY YOU GREEDY, ITS OK I AM LEARNING HOW TO MANIPULED THE NUMBERS AND ILL BE READY TO PUT YOUY AND ALL THE PICE OF SHIT PEOPLE FOR SELL AS I HAVEB EVEN THE FUKING PRESINDENT PICE OF SHIOT, AN THE TAX RECORDS, I HOLD ALL THE SCAM HES BEEN DOING FOR YEARS TOGHETER WITH YOU AND SOME IRS OFICIALS ,M YOU WANT ME TO BELIVED THE ANA IS DOING THIS TO ME PROBLABLY SHIS USING MY NUMBER BUT SHE IS RTHE SAME WAY AS I AM PUR AND LIVING DAY BY DAY AND WITH OU ME WORKING DO A FUKING STUPID PRESIDENT AND THE STUPID ASHLEE AND SENATORS HERE IN YAKIMA PICE OF SHIT, I AM LIVING POUR BUT THE FUKING SOCIAL SECURITY AND THE TRUMPAS ADMINISTRACION WILL HAVE ENOFH MONEY OR PEOPLE TO PAYME, YOU FUKING THIFS I OWEN YOUYR ASS AND THE AMERICAN PEOPLE OR THE CONSTITUCION DONT MEAN SHIT , OR THE US GOVERMENT DONT FOLOW THE RULLS THEY MADE AND SING , OR THE TREADIES, I AM NOT CHANGING MY NAME AGAING, MY NAME WAS EDEL LANDEROS BAUTISTA /AND IS NOW FREDDY LANDEROS BAUTISTA, THATS MY ONLY TWO NAMES, AND I WILL NOT BE NAME SAUL OR ANDRUW CARL JR OR WHAT EVER YOY WANT ME TO BE I MADE4 THAT MISTAKE YEARS OGO AND YOU BEEN MAKING MONEY OF IT, MY NAME IS FREDDY L BAUTISTA, PIRIOT, YOU ETHER GIVE MRE MY CARD OR DONT I DONT GIVE A SHIT I WILL CONTINUE TO HOLD MY TAX DOCUMENTS TILL THE RIGHT TIME COMES, EVEN THOUG YOU STOLED MY INFO AND MANY HA`VE DONE IT TAKING MY NOTES NUMBERS TO GET SOCIAL SECURITY ALL THEY GOT TO SAID THEY ARE MY FAMILI AND YOU STUPID FUCK GIVE THEM CASH TO THE CITY TO UNEMPLOIMENT THIS COUNTRY IS NOTHING BUT THIFS, MY CROPS NUMBER 1462002065633,
    THERE YOU HAVE IT GIVE IT TO YOU FUKING PRESIDENT YOU FUCK,

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  31. Please let the Hayward, CA office know they do a great job considering the volume they process. Especially Vivian, who I worked with twice and both times professional, knowledgeable, fast, thorough and Nice.
    SSA is not always the fastest or easiest process but Hayward, CA does a good job.
    ps. would be nice if there was a page for SSA compliments, not only complaints. 🙂
    Thank You

  32. The U.S. Social Security Administration should create a data-driven process to support the development of approaches, including screening criteria, for identifying people at high risk for financial incapability. I was reading an article from Brainstorm Essays and they opine that SSA has the opportunity, whether through the development of formal screening criteria or other approaches (e.g., identifying risk markers to inform the judgment of field officers), to improve its ability to identify beneficiaries who may lack financial capability

  33. My name is Edel Landeros or freddy Bautista, now they name me Ramiro, how many times the frikend city of yakima is going to changed my name just becoase they have my real info and i dont i know the state has my blood tipe and thats how they get to be me they are frikend crucks , i ask for an investigasion but aperantlu the money i pay on property taxes and federal state lni medicade sosial secury , workers compensation , does not work do now i am the employeer , they want to evade taxes an noty get introuble they have slaved me for 25 years i dont know how i am geting out of here but i will ether you let me work or or not you fuking cruks scamers this goverment is an fuking pice of shit as i ask for help and many officials and people had robed my money claimes unemploiment , whenyt to get unemploiment and they said a grup of people took you benefits . so is like go to the bank ands ask for you account and they said you dont have nothing , the state and the fucking trump motherfuker has still it all you moineyt what a fuking cruks , i need to get out of this fuking place of shit country, to suit the fuking social secury liers and the fuking federal goberment that has taking my money and i am starving for two fuking years fuck stupid thump motherfucker

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