Meet Our New Acting Commissioner

Acting Associate Commissioner of Social Security On January 23, I became the acting commissioner of Social Security. That makes me responsible for overseeing one of the nation’s largest and most important social insurance programs, providing retirement, survivors, and disability protection to almost all Americans. With a $12 billion budget and almost 64,000 employees serving in more than 1,500 offices across the country and around the world, plus 16,000 state employees making disability determinations, we issue more than $960 billion in payments to nearly 66 million people each year. I am humbled to lead an agency with a legacy and continuing mission that helps so many people.

I’m no newcomer to Social Security. I’ve been with Social Security for forty years, beginning my career as a student employee. My previous position, as the deputy commissioner for Operations, our organization’s largest component, provided me with tremendous insight on the enormous scale of not only what we do, but why we do it. Before I served in executive leadership positions at Social Security, I was on the frontlines providing the critical assistance the public needs. My experience as a claims clerk, service representative, claims representative, operations supervisor, district manager, and area director helped define who I am and affirmed my commitment to serving you. All of the amazing teams I’ve worked with over the years have helped me implement several expanded-service delivery options for the public and develop innovative initiatives that wouldn’t have been possible otherwise. The dedication of the workers in Social Security’s “family” are unwavering and unmatched.

I’m looking forward to using our history of professional excellence to remain mission-focused and mission-driven. Social Security is with you through life’s journey, helping you secure today and tomorrow, and I’m proud to honor that promise.

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399 thoughts on “Meet Our New Acting Commissioner

  1. I would like to see the Social Security Administration be a place where no one experiences any kind of hostility, no matter of age or ethnicity.

        • Welcome to your new adventure. Agree, Look forward to see what the future holds for our Social Security.
          I wish the WEP program could be reviewed, sad to think someone that worked 20 years and paid into social security, if they were then lucky to land a state pension job for the next 30 years, comes to find the 20 hard working years will not collect them their paid in social security monies. How is this double dipping. the person earned it all, worked hard for it all, and the two jobs were unrelated?

          • I think there has always been a rule about, a time limit, or as you will, a statute of limitation, concerning the number of your you can let pass and still be eligible. Good common sense would agree, that if you could retire twice, SS would have to have credit quarters paid in the last 5 years.

          • Andrea, while I agree the WEP should be calculated on a proportional basis of time not covered by Social Security, I have to disagree on a point. WEP is about fairness. An individual that has not paid SS their entire career should NOT earn the SAME benefit as the individual that DID pay their entire career. That is what WEP was supposed to fix, albeit the percentages didn’t achieve that goal. The fix needs to be in the calculation of WEP, not an entire repeal.

          • Your employer was required by law to inform you of the repercussions of getting a non-covered pension. A lawyer can sue that employer.

        • Vandee, WEP is totaly unfair! The years that you did not pay into Social Security are already factored in, they are added as zero’s to those years not worked, then all of the amounts, zero’s and not are divided by 30, or whatever that number might be.

          • Please contact your pension provider. They will explain WEP. It is to prevent a windfall because SS is geared to the lower wage earner, and if you have ZERO’s on your earnings record you appear as a Low Wage earner.

    • I agree..at 69 I collect SS and still have to work full-time..approx 250-300 is taken in taxes but in the review by SS I did get an increase in my SS check of 63.00 and then Medicare B went up more than that so I lose! The only country that makes it hard for elderly to have peace in golden years and has no respect…we are treated as a burden

      • So true, I applied for benefits at age 62 and have yet to receive any response. I’m 64 now still working, by the time I know if SS will pay out I could be homeless..

        • I’d go to a different Social Security office. I’ve dealt with 2 different offices and they both have been extremely helpful.

          • Thank you Sharon! We’re pleased we can help. We will continue our efforts to meet your requirements and expectations in the years to come.

        • Brenda Hollis, If you applied for SS at 62, and have had no response, contact SS asap, I signed my husband up in June over the internet and he started to receive shortly after, something sound like it didn’t actually signed up. Good luck to you.

          • Exactly!! I signed up at age 62 and had $$ within 3mos!
            I did it all online with no problems! Welcome to the new acting director and please DONT TAKE ANY BULL FROM TRUMP!!!’n

        • Please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or contact your local Social Security office as soon as possible. Thanks.

          • The 1 – 800 -772-1213 is a useless number and the only contact number. If you get lucky and there is an automated response, the wait is over an hour or hour and a half wait to get someone to answer. Then when you get someone, some are very unprofessional and treat you like a second class citizen. I think they forget that we as tax payers pay their salaries. I wish we could have a say in their promotions. Wouldn’t that be a novel idea?

        • Brenda Hollis, if you are saying you applied for Early Retirement two years ago and have not heard anything for SSA. You need to go into your local Social Security Office. Be sure and take any papaerwork or other proof you have that you filed.

          • Please don’t go to the SS office in Salem, Ma. I had a horrendous experience there, was humiliated and my character was assaulted. Now I can’t even find an e-mail address of anyone at SS to send my letter to.

          • Hi Donna. We apologize and regret to hear you did not receive the level of customer service you expected. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary. To submit a comment, complaint or suggestion, you can write to us or send us an email message.
            Keep in mind that many of our services are conveniently available anytime at our website. We encourage our customers to create a my Social Security account. With a personal my Social Security account, you can get estimates of your retirement, disability, and survivors benefits, review your earnings record and much more. Also, through our Blog and Facebook page, we respond to questions and provide general information about our programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We appreciate your feedback, and thank you for bringing this to our attention.

      • I agree without adequate increases the elderly are hurting financially. Cannot afford their drugs or medications which have risen in cost dramatically. Many seniors stop taking the meds needed. The cost of living has increased and the senior population suffers because of it. The excuse for not getting increases was that the gas prices have gone down. Not many seniors can even afford to drive or maintain the upkeep of a car. The rising cost of med, insurance deductibles, co-pays and food is the hardship.

        • So very true. I can’t afford gas to go anywhere, even to visit my kids or watch my grandkids in a performance. We paid taxes all our lives, double into social security because we were self-employed, and now we pay taxes on the pittance we get from social security. We only eat one meal a day because that’s all we can afford with the price of groceries these days, yet we get no increase in benefits because no inflation? What on earth is $4 a pound for hamburger meat if not inflation? $60 for an inhaler that used to cost $10 because someone thought our puff a day contributed to global warming! I wish someone had told me what a croc this whole scam was back when I was young so I could have done things differently, got a job with a pension or something.

      • Linda, you are so right I have worked since 15, I am now 67, not in the best of health, but work to supplement my income. I had not had a cost of living increase in seven years, but got one last year and guess what. My supplement premium went up in same amount. Also, since I retired as a teacher, but worked other jobs, I am not allowed to collect SS for both. NOT FAIR!! I did the work, put into SS for each job. Why can’t I get that money. That’s not double dipping–its being productive and good work ethics, but I get penalized for it.

      • But you have your pension, private investments, IRA, 401(k). It is public knowledge Social security will not provide 100% retirement.

        • Gene, some of us never made enough money to pay into IRA’s, never had jobs that offered 401Ks or pensions. Some of us worked hard labor that left us unable to work by age 60, but we couldn’t qualify for disability because we could do something else–if we could find someone to hire us at 60 at a job we knew nothing about. Yeah, that didn’t happen.

    • I am on Social Security and I am tired of everyone acting like I am entitled. As many who receive benefits. I worked for 40 years and my employers and I put in for social security and Medicare. I do not know if you are a Trump appointee but do not sacrifice us to the whims of Congress. I also pay tax on my social security as I have a pension. I see many senior citizens just barely existing on benefits and what is next the poor house. Again if Congress had to exist on Medicare and Social Security benefits, they would not be cut. Social Security funds were raided to pay for the Vietnam War.

      • christinastnsberry7@gmail.com, christina stansberry is a celebrity with self-employment on record in ssi office only receives what they think less than kindergartens for lunch receive, $4.50-$160.00 a month ! please pas the word! suppose to receive $1400.00 for 6months and compassionate allowance $10,000 family members worked foreign affairs for government retired! johnny walker!

      • Unfortunately, no one at Social Security has any power to reign in what Trump and this scheming Congress have in store for us. The Republicans in Congress have been struggling to privatize Social Security since the Bush administration (George W.) and now they’ve got the majority in both houses AND Trump to sign off on every nasty thing they haven’t been able to get past the last administration for 8 years.

        For instance, they’ve introduced several bills in just the past few weeks since the first of the year to privatize Social Security and eliminate Medicare, insyead providing benegiciaries with a fixed sum of money (and you can bet it won’t be much), i.e., “vouchers,” with which we’re supposed to purchase our own health insurance on the “open market.” As every one of us knows good and we’ll, there is no way we can purchase health insurance as seniors and/or disabled persons. EThis is what’s going on even as we read this blog every day and voice our petty complaints about the wait times on hold and most people aren’t even aware of it. You can read the bills as they’re proposed and follow their progress at Congress.gov. It has the full text of every bill in all its forms and tracks every action taken, who voted and how, and whether or not it passes.

        • Insurance companies should NOT be able to profit from our health and welfare. It is unethical, bad for society, and especially those suffering from disease.

        • Elimination of MEDICARE? How are we supposed to survive? My medical costs are enormous; over $65k for my life sustaining drugs. We’re not even including visits to the doctor! I am extremely disabled, and can’t work at all! I don’t qualify for services WE PAID INTO, yet illegals do. Deport most, not all of them so we can have our resources again. This seems unchristian? Is it Christian to force homeless Americans to live in encampments because our shelters are full? (Out of sight is out of mind. (I pray I can keep my Medicare and Social Security!). Why do I earn too much on my SSDI to qualify for food stamps, yet illegals get them? Is THAT fair? This isn’t a political issue; it’s an AMERICAN issue!

          • What on earth makes anyone think that undocumented immigrants get federal benefits? They do not, and can not.

          • He’s lying!

            They are NOT trying to do away with Medicare! And they are NOT trying to do away with SS!

          • You are so right. I became disabled after an assault at work. In the civil matter, I got sick when we were about to go to trial, and I opted for the motion of judgment, now, I am depending on SSDI, and I am not entitled to SSI because SSDI offset it. I am trying to understand, why is there an offset if one worked and paid FICA, but, one doesn’t repay an offset if given SSI which people who never worked or hasn’t worked enough to qualify for SSDI?

    • On my infrequent visits to SSA I have always been treated courteously and in a business-like manner. On one special trip, an employee caught me as I was going to the elevator, to return for an improved outcome.
      Greeting the SSA employee pleasantly is a good place to start.

      • Thanks for your feedback Russ! We value your opinion of us and look forward to many more years of serving you in the future.

      • I couldn’t agree with you more Russ…I’ve had similar experiences…especially when I have had to call. I found very professional and helpful people to be of assistance. I was pleasantly surprised since there seems to be so much negativity towards the Social Security Administration from both the news organizations and the social media.

    • We appreciate your feedback Joshua and apologize if you had an unpleasant experience while using our services. Usually, our employees take great pride in offering the best service possible. If you would like to submit a more detailed comment, complaint or suggestion, you can write to us or send us an email message. Thanks!

    • I sent a simple note ,along with my daughters check stubs , (she is handicapped),asking you to clarify how many hours she could work, and how much she could make ,and of course never got an answer.

      • Hi Nellie. If your daughter is receiving benefits under the Supplemental Security Income or SSI, and is working, please visit this link to a summary about SSI Work Incentives. Our publication Working While Disabled — How We Can Help provides information to individuals receiving “regular” disability benefits (SSDI). You can call our toll free number at 1-800-772-1213 for further assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. You will generally have a shorter wait time if you call later in the day or later in the week. Thanks.

    • I Torrell Brown think that ssa and ssi should grant there employees more on the pay roll because of the hard work coming out of there check to pay to help people like me that are disabled also the ssi and ssa checks should be raised at least 7 % every year

      • What would you like me to say? This is the ugly truth. so you want me act like nothing is wrong. She is a well educated person and sees the issues. I am glad there is a pair of fresh eyes but meanwhile there are people that are truly suffering. I see there is a trend that ssa only thanks people that have something nice to say. this is not to say I don’t appreciate what they do, I just want them to be fair, firm and accountable for their actions,. year after year audits get done and is always the same issues. When is this madness is going to stop?

    • O agree. It seems every so often someone new shows up with bright promises. What you don’t see is the triumphs we go through. Maybe you turn the other check. But your offices are terrible. Your players attitudes are negative. I am not begging for something I have worked and put away. I agree if you don’t earn it you don’t deserve it. Many people do deserve it. I have seen people committed suicide because of denials. I like to know who do you people sleep at night? I want see a person who wants to serve, help, make a difference. I don’t want sweet words, empty promises because that is politically correct. Please do something. There are people out there that’s are a lot fading away. Hope, joy . Please for once do something no one ever has. Do the right thing. Be a rebel go gain the the grain. Help the American people get what they deserve and they have worked for. . Stop the fraud, favoritism, bad employees, kick backs . Your speech is nice. But right now I need solutions. I need help .

      • I cant comprehend why no one wants to be accountable for all the red tape we must go through. few bad apples in the system does not make all of us people who are trying to deceive the SSA. The system is set up as such that we all pay the price for those who cheat the system. I am sadden to see this and knowing after so many years of work and putting money aside from my pay I have to beg for it.

      • I agree 100 % I have been fighting since 2010 only to find out I need to file a civil action with no lawyer and no one to help me fight for the money I paid into SS

    • Well that is not happening yet..I have been treated with such disrespect by your call center employees ever…not just one but several…they really don’t care..would not let me tape conversation so I had a record of there inaction…I think suiside would be more pleasant than dealing with them it bears repeating …will not post this posting

    • Well that is not happening yet..trying to post negative comments but will not except post because it says posted before…BS…just another way to hide from their poor service..would not let me tape..wanted record of poor treatment.

    • Nancy what is this I am reading about ss employees having conventions in Las Vegas with entertainment like owns, mind readers. Did you approve this waste of money? You need to be investigated and I am going to make sure you are. Who he’s money to spend on this when we are trying to survive. Are you crazy do you know about this, did you approve this. I want your head to roll.

    • Sadly, I was hung up on during a conversation with “Daryl” of the Provo, UT social security office, on June 20, 2017. I was not being hostile in any way, but Daryl said he had explained it all to me and was now going to hang up on me, which he did.

      • Hi Stephen. We apologize and we regret to hear you did not receive the level of customer service you expected. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary. Keep in mind that many of our services are conveniently available anytime at our website. We encourage our customers to create a “my Social Security account“. With a personal my Social Security account, you can get estimates of your retirement, disability, and survivors benefits, review your earnings record and much more. We appreciate your feedback, and thank you for bringing this to our attention.

        • Please know while on wait two female employee phones were somehow mixed with mine and I could hear them making fun of this woman
          The minute I said hello , both lines went dead

          • Thank you for bringing this to our attention Isabelle. Please accept our sincere apologies.

    • Amen!
      The worst part of that law is that the income “thresholds” for taxation of benefits is NOT indexed for inflation. Millions more are paying tax than when the law was first passed.

      • Not really. We pay into Social Security while we are working and we are not taxed on those dollars at that time. When we receive payments then we are taxed.

        • What the heck are you talking about??? I can hardly make it on the money I get every month. If I have to pay tax on that I will be homeless. Not that you care!!!!

        • I believe tax is figured on gross income, before SS, or Medicare are taken out. So those that have to pay tax on SS when they are receiving the benefits, are actually being taxed twice. .

          • The people whose SSA is subject to FIT have 40K or more of additional income (pension, dividends, stock trading profits.)

        • We do pay income tax on out entire wage base including the amount w/h for FICA until we reach the threshold amount. We are then taxed on 85% the SSA that we receive that exceeds either 25 thousand or 32 thousand if married.

        • I do not know where you got the idea that workers are not taxed for Social Security and Medicare while working. The only time the Social Security and Medicare tax deductions are not considered while working is when you have pre-tax benefits as in Section 125 provisions, and/or when you have reached the annual limit for Social Security. Medicare has no limit so you will pay the tax for however long you work. Another option to not paying Social Security and Medicare is if the worker is paying/subscribing to another Welfare and Pension Plan that they will draw their retirement/disability benefits from when they retire or they are disabled.

        • Aloha Grambi, FYI: Yes, you are taxes on S.S. and Medicare when you are working and paying in S.S. and Medicare, and Federal and State taxes depending on what State you live in for the State tax.

      • Don Boy,Did you know you DO NOT HAVE TO PAY TAXES ON YOU S.S. Just go TO a S.S. Office AND ASK TO FILL OUT A FORM SAYING YOU DO NOT WANT TO PAY TAXES ON YOUR S.S. CHECK ANY MORE.THEN IT WILL BE ON YOUR CHECK FROM THEN ON.

    • I agreed. We have been taxed over taxes… over taxes… 10 times already.
      Let’s stop that burden on our last resource.

    • Yes we don’t get that much and our cost of living raise is so small.
      Most of us don’t have a pension with companies we worked for.

    • I believe that any money earned outside of Social Security should be taxed.
      Our benefit should not be added to the additional earnings, increasing the amount which is taxed.

    • when i retired at 66 ssi told me i could earn as much as i wanted if i decided to go back to work….well that was all changed by that thief obama…now i pay income tax on my social security and of course my earnings as i did decide to return to work! this needs to return to the original law and quickly!

      • Obama had nothing to do with it. First of all only Congress can tax, spend or levy taxes or appropriate funds. You are misinformed. Dr Eli Edith

      • No one at Social Security told you that if you had earnings you would not have to pay taxes. Social Security does not give out IRS advice.

        • What someone may have told you is that your retirement benefit would not be reduced due to earnings once you reached Full Retirement Age.. though I thought it was after age 70 when the earnings limit is eliminated entirely.

      • maggie, you were told when you retire at Full Retirement Age, how much you earn from working has no affect on your Social Security Retirement. Your total income is what determines if you pay federal income taxes. This is not new.

  2. I hope you will fight with all you have not to allow Trump, Ryan, McConnell and others on Capitol Hill destroy SSA. Unlike most, SSA is my sole income; I’d hate to think what it would mean without it.

        • Trump, Ryan and McConnell are not trying to destroy SS, Medicare or Medicaid. Remember it was the democrats, with Al Gore casting the deciding vote as Vice President) that brought about the taxing of our SS funds. And, it was both parties who decided to dip into the SS Fund to “borrow” money for use elsewhere in the budget. The whole lot of those politicains need to be replaced and the SS Fund needs to go back to being used solely for SS payments.

          • Bravo Mike, so many in our society are quick to blame without stopping and researching their comments.
            Very good catch!
            Dan

          • you’re right Mike. Also I do not trust the Congress to pay back all they borrowed.
            Acting Commissioner. Does she support our President Trump? We want a Commishioner for the Seniors and the people.

          • From the SSA.GOV site:
            Q3. Which political party started taxing Social Security annuities?

            A3. The taxation of Social Security began in 1984 following passage of a set of Amendments in 1983, which were signed into law by President Reagan in April 1983. These amendments passed the Congress in 1983 on an overwhelmingly bi-partisan vote.

            The basic rule put in place was that up to 50% of Social Security benefits could be added to taxable income, if the taxpayer’s total income exceeded certain thresholds.

            The taxation of benefits was a proposal which came from the Greenspan Commission appointed by President Reagan and chaired by Alan Greenspan (who went on to later become the Chairman of the Federal Reserve).

            The full text of the Greenspan Commission report is available on the website.

            President’s Reagan’s signing statement for the 1983 Amendments can also be found on our website.

            A detailed explanation of the provisions of the 1983 law is also available on the website.

          • False and incorrect. Whether Republican or Democrat, this Congress IS currently working on eliminating all 3 programs mentioned. As my earlier post says, you can read the actual text of the bills currently being advanced through the House that will end all 3 programs. Congress.gov. Not only the text, but every action taken and who sponsors each bill as well as every vote cast and who voted year or nay. This is the official website of the United States Congress.

          • I don’t caress with that it was all in 2006 & 2007 that the republicans that went into ss used the funds

          • I agree. And if they “borrowed” the funds, they should be forced to put the funds back in there.
            The elderly should not be punished financially for being old. We gave many good years of service, paid our taxes, paid into SS and now they want to find ways to use this money for other things. That is unacceptable.

          • Social Security is a pay-as-you-go system. Social Security taxes collected from today’s workers pay the benefits of today’s retirees. Any funds in excess of what is needed to pay today’s benefits are invested in special issue, U.S. Government, interest-bearing securities. This investment – the purchase of U.S. Government securities – is what constitutes the “borrowing” that people are sometimes concerned about. Any funds that have been “borrowed” from the Social Security Trust Funds have always been paid back in full, plus interest. Please check out our Trust Fund Frequently Asked Questions web page for more information.

    • I agree. If you need more funding maybe stop the limit on ss tax withheld and make it on all wages, even the 500,000 earners,

    • The newly elected President Donald J Trump has promised to protect your SSA and Medicare programs. That is way more than Obama ever did. Obama gave us Obamacare, a program that, by design, is now disintegrating as costs go through the roof until the whole house collapses.

      • Great point. Maybe more people are now covered but with insane $6500 deductibles and $15000 max out of pocket. Also many providers are not accepting the low cost plans as well as many carriers have pulled out of the market. We’re stuck, or pay a fine!

      • Why would you EVER believe that narcissistic liar? I truly don’t mean to be disrespectful but do you actually pay attention to what he’s been saying, and worse, DOING?!? Lord help us ALL.

      • In January 2015, the very first bill Congress passed was one that CUT Social Security benefits for disabled persons on SSDI by 20%, effective January 1, 2016. (You will recall that the election in 2014 gave the majority of both houses to the Republicans.) President Obama refused to sign that bill, and negotiated a budget deal with congressional Republicans to continue paying SSDI (NOT SSI) recipients their full benefits through 2016. It’s Obama you have to thank if you’re disabled and living on SSDI that you didn’t get 20% whacked right off the top every month.

      • Trump is a classic sociopathic/narcissist. He lies constantly about almost everything. His only allegiance is to himself and possibly his children. He has bankrupted at least 4 of his businesses and has not paid many contractors for completed work. He has no idea how to run America. He will flush our society in a heartbeat unless we RESIST.

      • I don’t believe any that man and his friends in Washington say out they mouths Trump a big lier don’t truth him about anything he say…

      • I don’t believe any that man and his friends in Washington say out they mouths Trump a big lier I don’t truth him about anything he say…

      • How can you even say that? Have you even read the Republican proposals? Trump has flip-flopped on many other promises. But hey, you know “it’s gonna be great!” Oh, and b/t/w “Obamacare” was originally a republican idea. Look it up.

    • No one is proposing the destruction of SS except Democrat talking heads trying to scare the folks. Remember starving grandma and throwing her off the cliff? The demagoguery continues.

    • current medicare and social security benefits will not change for those of us who have reached retirement age…the laws will change to encourage the younger generations to save their own money for retirement (better return anyway)….health insurance for seniors who are not well WILL have to be subsidized by the govt in some form….insurance for people with renal disease and alzheimers and cancer will most likely be very expensive

  3. I would like to see that the Social Security Administration makes sure that Only Living Citizens of the USA are receiving benefits from their contributions .
    It is time to get the records up to date and accurate.

    • Congratulations and best wishes for your new position. I am sure you will thrive in this new administration that finally understands people and works for the people instead of special interest groups and businesses. Godspeed

    • From the SSA>GOV site:
      Q5. Which political party decided to start giving annuity payments to immigrants?

      A5. Neither immigrants nor anyone else is able to collect Social Security benefits without someone paying Social Security payroll taxes into the system. The conditions under which Social Security benefits are payable, and to whom, can be found in the pamphlets available on the website.

      The question confuses the Supplemental Security Income (SSI) program with Social Security. SSI is a federal welfare program and no contributions, from immigrants or citizens or anyone else, is required for eligibility. Under certain conditions, immigrants can qualify for SSI benefits. The SSI program was an initiative of the Nixon Administration and was signed into law by President Nixon on October 30, 1972.

      An explanation of the basics of Social Security, and the distinction between Social Security and SSI, can be found on the Social Security website.

  4. Good Afternoon Acting Commissioner Nancy Berryhill,

    I wish to congratulate you on your appointment and your introductory e-mail sent to me. I appreciate all of the services and attention which Social Security offers.

    Best Wishes and Continued Success!

  5. It would extremely benificial to all involved if the Medicare and SS offices shared the same “system”. Reason: I have been on Medicare for 2 years now. I use the SS office for inquiries and corrections to Med B premiums. Although all the SS employees are extremely nice, the premiums continue (2 years and counting!) to be incorrect. The Medicare Ofc instructs me to talk to the SS Offices! The SS Offc instruct me to contact Medicare Ofc.??? It’s truly unbelievable that this continues and continues and continues AND I am told that I MUST pay whatever premium is reflected on the Medicare Bill be in correct or incorrect or else I’ll be throw off. So far I’ve paid way more than is correct. I do wish this could be resolved…

    • Hi Jacqueline. Unfortunately and because of security reasons we do not have access to personal records in this blog. Please continue working with your local office. You should be allowed to speak with the manager to see how we can help to expedite resolution of your situation. If you would like to submit a more detailed comment, complaint or suggestion, you can write to us or send us an email message. Thanks!

    • Thanks for your comment Phyllis! We appreciate your thoughts. We are committed to providing the public with the best service possible.

      • Oh really, the way your employees treatment of when I explained she continued to cut me off, even though it was wrong I asked for supervisor no one is listening, the next person said I can’t cancel my payee, vi have the form for cancel payee doctor signed and dated sense last year, I’ve gone to the office in Anaheim CA and now San Diego CA, I was thrown out because I have few different things from your employees and either was listing or allowed me to process my application. Now really appreciate your lack of help. There attitude was deliberate rud.

  6. I agree with Joshua; in the SSA office in my city, I have experienced several times getting abrupt cold answers to my inquiries. When a person of color is talking to the SSA representative, the clerk seems to have all the time in the world, making suggestions on how to get additional benefits detailing programs, and being generally very friendly and courteous. Most of the service reps in the office that I use are also African Americans. I think the service reps profile folks and assume that white people must have enough money and that is why they are not helpful or courteous.
    “Don’t judge a person by the color of his or her skin, but rather the content of his/ her character!”

    • Words used by the late, and great, Martin Luther King Jr, and a statement that is truer than true. The treatment you receive cannot be excused; however, perhaps now you could possibly empathize with the same treatment, and worse, that Black people and others of color have been receiving for years and years.

    • You’ve heard of the program “Undercover Boss”. Maybe you or someone you appoint should visit certain SS offices and pose as someone asking questions to see just how these offices respond. I’ve visited 2 separate offices (1 extremely busy) and both get high marks from me. Some people are just not cut out to work with the public and maybe should work behind the scenes or not work there at all.

  7. Welcome! Hope you can support the President’s initiatives! Itis time to move on.

    I am retired on SS and look forward to continued participation in the program.

      • Congratulations on your appointment . Please look into widow benifits. I was sixty-two when my husband passed. Therefore I could not recieve his full amount. They gave me a choice of living on my $400.00 SS for three years or take a portion of his funds now. Some choice. You should be able to get the full amount when you turn sixty-five. Let them try to live on $1200.00 a month for the rest of their life having multiple chronic conditions. Thank you for your letter and your time.

  8. Please help persons like me whose Dr says I cannot work ever and my previous job of 24 years retired me on disability but SS says I am too young to be disabled. I was treated so badly during my hearing I was devastated for days. I can’t work and cant get any assistance from SS. I’m not understanding.

    • If you put paid work hours in, you should be able to get SSDI. I don’t think there is a specific age where it says you are too young to get SSDI. I got mine at about age 24 or so. I had enough work credits so I could get SSDI.

    • there is no such thing as being to young for ssdi. Did you do it alone or use an attorney qualified in denials of claims? If you don’t have one get one that specializes in SS cases.He doesn’t get paid until you do,and since you have already started your case he can probably get it done alot sooner. When I went for mine I used a lawyer and only took a couple of months for approval. Good luck to you and hang in there.

  9. I would like to see people that were born disabled not fall between the cracks. They should be able to keep their money’s even if they marry.
    They could not help being born with disabilities so why should they be penalized because they were. Don’t they suffer enough .

    Thank you
    Rhonda Holloway

    • They are not being penalized. It’s a known fact a spouse becomes responsible for the disabled. They will take the tax credit and should have known this beforehand. That is why SS has such a great website and call handlers…so people don’t jump into something if they don’t know what they are doing. Sorry.

    • God forbid if you are adopted and the parent is forced to support you. Also, if you get married let’s not require your spouse to support you either. Let’s stick the tax payers with the bill, that’s the answer. Pathetic.

    • If you receive SSI you will lose your benefits if your spouse income is over a certain low amount. SSI is a needs based program. SSDI will not necessarily make you lose your benefits. If two people who receive SSI marry, their single benefit goes down to a couples benefit. Two cannot live on less. Living in “sin” becomes a necessary evil in order to pay your bills. Get a divorce and your SSI payments will continue. A piece of paper does not define true love.

  10. Welcome to the new acting commissioner of social security. I hope you take a bright-eyed look from your new vantage point and see where the current issues are. Looking forward to change. Welcome again!

  11. Please let us know immediately if the Trump administration and Congress try to interfere with Social Security in any way. We want to protect this program that we have paid for during our entire lives. We do not want our funds and objectives to be stolen by the forces of greed and deception.

  12. I hope you use the same standard for Puerto Rico as the rest of USA why we receive less benefit ….$$$$ when we paid the same amount like everybody else… I dont get it…

  13. I have visited a s s office 3 times and my opinion of all the employees were all cool and aloof. Also why all the armed guards?

  14. I’ve been a Disabled Single Mother and fighting for Disability for about 3 years now and have lost everything. I pray you can help this process speed up.

  15. I don’t think our SS should be taxed. And I think we should be able to survive on the amount we get each month. Many of us are widows who also worked most of our lives and still don’t have enough money to to be able to pay our medical bills.

  16. social security is my sole source of monthly income. It would be nice if we could get a realistic cost of living increase without Medicare snatching it all away before we even see it. I got s $3/mo increase this year. Medicare part B premium went up $3. Nice planning. probably the only reason we got an increase at all since medicare can’t increase premium if there’s no SS increase.

      • Me too…medicare should come at no cost,no co pays…no deductibles. You paid into it all your life so you can get the shaft when you need it? That is just greed on the governments part and they have a ton of excuses as to why it has to be that way.

  17. Being 100% disabled I would like to know what all my rights are. Am I getting everything I’m suppose to?
    I’m 70 years old now and my body is breaking down more and more.

      • Full retirement age had been 65 for many years. However, beginning with people born in 1938 or later, that age gradually increases until it reaches 67 for people born after 1959. A person who reached his or her full retirement age will not be eligible for disability benefits.

    • Find an advocate. Some cities have Case Managers who work with seniors. Usually health insurance companies have case managers. If you are in a Part D program then they’ll probably have someone, if you are in traditional part A and B then probably not. Call 211 for your area and ask them if there are senior Advocates in your area. Go to you local senior center and ask if they can recommend once. Call and talk to a HICAP counselor. 211 should be able to get you that number for your area.

  18. Now that I am retied and rely on my SS for my primarily, at times only, source of income. I am thinking back, since I am inherently lazy, that it would have been prudent if I had been required to also contribute to another source of retirement income. I KNOW that is always was an option, BUT I didn’t think I’d live this long and much less needing more $$ to do other things in retirement that I cannot afford to do.

    In other words, continue SS, but require future applicants to subsidize another side fund as well.

    Also it wouldn’t hurt to have the higher income brackets and the rich folks who don’t even need SS to contribute more % of thier income or not draw on it at all if they don’t need too.

    Your thoughts?

    • you might apply to the extra help program to see if you qualify for benefits to help pay for ins and medicine…or move to Puerto Rico .

    • As of now, ss contributions are capped at around $118,000 a year. That is painfully low. It should be up to at least $250,000. Problem mostly solved. But do you really think the current administration would be a proponent of that? NO. People fail to see the logic in this. A healthy and happy citizenry means less crime, more education, etc.

    • Bob Bembenek, Social Security Retirement was not meant to be a person’s sole support in their retirement years. Everyone needs to save their money and plan for a rainy day and their retirement.

  19. I went to the Social Security office in Willimantic ST, on February 23rd and worked with Jay and he did a GREAT job. He was kind, helpful, and knowable.
    This is the kind of person that works for you…thanks again

    • Thank you for your feedback Joanne! We’re pleased we can help. Our employees are committed to providing the public with the best service possible. It’s wonderful to know our efforts are paying off.

  20. I’ve been working since the age of 12- I put myself through college and make a decent ( not 6 figures or anything!) salary, pay taxes through the nose. I am now 62 , tired, awaiting the time I can get barely enough to live on- please don’t take it away. I have no cable, no cell phone, a tiny (paid for) house, no debt -but I will not be able to make the golden years without that income- PLEASE don’t let Trump ruin us!

    • Why don’t you get an Obama phone??
      President Trump will protect your benefits. Not raid the fund like the Democrats have been doing.

      • yeah right he has already said he will cut SS and he is trying to get rid of Medicare…that twit is out there to help no one but himself and his friends

        • Trump is a loose cannon who will say anything for the vote. He has no interest in your welfare. It’s all about him and his billionaire buddies.

          • At least he only earns $1.00/year for his services. (Required.) I’d like to see ALL millionaires currently working for the governmework for FREE! I only am aware of one other: Former California governor Arnold Scwartchenegger (sp?). Why don’t all government workers have to pay into SS, but are allowed to receive it when they retire? Imagine how much more money SS would have if those millions of THOSE Americans paid into it; like the rest of us!

          • Until 1984, employment by the Federal government was covered under the Civil Service Retirement System (CSRS) and not by Social Security. People who began working for the Federal government in 1984 or later are covered by the Federal Employees Retirement System (FERS) instead of CSRS. Work under FERS is covered by Social Security.

          • why do Trump supporters always say fake news when they cannot defend Trump? They know Obama never raided SS, presidents cant, only Congress can
            Dr Eli Edith

  21. I am happy that the powers behind the appointment of Ms. Berryhill
    to this most important position where able to recognize the experience that she possesses as a valuable and much needed asset.for the.Social Security Administration.
    Many congrats and best wishes!.

    Sincerely,
    R.S.Wooden

  22. I asked this question days ago with no response from SS. Why did my wife get her very small cost of living raise but I still did not get it on my check this year. Yes its a joke that after couple years its about four dollars but I’m not getting it. PHIL

    • Hi Phil. For some beneficiaries, their Social Security increase may be partially or completely offset by increases in Medicare premiums. For security reasons, we do not have access to personal information via this blog. We suggest contacting our toll free telephone number at 1-800-772-1213 and speaking to one of our representatives for specific questions. Representatives are available Monday through Friday between 7 a.m. and 7 p.m. Thanks!

  23. Please stop bashing President Trump. He promised not to make any changes to Social Security. However, there are others in Congress who have other ideas. Let’s keep the story straight in a time of tremendous misinformation.

    • Really? This is a real concern. This is not based on misinformation. He has proven that he is not a man of his word. The Republicans led by President Trump want changes in the ACA, Medicaid, Medicare and Social Security. We have to let our concerns be known. We have to educate our communities on the ACA and how certain components have to be maintained if we are to protect our seniors. Many seniors are only fighting for their $1200 Social Security check to not be taxed. There are many other issues out there that will hurt them far worse. These seniors need to be educated and we need more advocates for these people.

      • Please see my earlier comment on what happened to cause our SS income to be taxed. The only changes you may see on SS is a ferreting out of the SSDI and Medicaid cheats who get some of the money you might be receiving otherwise.

          • That is not so, the ACA does not effect them so why would they bitch about it? The average Joe who can’t pay the co pays and deductables,they ate the one’s complaining. Of course the truth does not fit the liberal narrative, pitting one class against the other.

      • The ACA is a piece of crap. We need advocates for seniors all right, but they need to know what they are talking about, not just spouting liberal drivel.

  24. If you have nothing you get some aid. If your sole income is ss you get no cost of living increase to keep up with cost of living increases. It is hard to have to decide between food and paying your mortgage. Government big wigs get automatic pay increases weather they do a good job or not. Take care of the senior citizens, we have been taking care of ourselves without help long enough.

  25. Social securtity adm refuse process i asked appeal they force me work i cant high risk injury bones damage i ask appeal please asap proof face judge thank you..

  26. Yes, only make Social Security better by having the Congress replace with,interest, all the money they so gleefully took from our Social Security. Do the Republicans not remember or even know that we paid into this plan for an annuity? You are only giving our investment back with interest, which is taxed. Taxes I do not mind, but the constant pressure Congress puts on me and my fellow Americans to foot the bill while living on lower fixed monthly income, and also trying to take that away to give to the upper echelon of people. I am tired of seeing the happy smirk on Ryan’s face now that he can take everything away from older and handicapped individuals, even Veterans.
    Thank You

    • Unfortunately, you are somewhat misinformed about Ryan, from my perspective. Tax and spend has been a democrat mainstay for many years. It might be why we have a $20 Trillion debt after only 8 years…ya think?

    • Right, and let’s not give them any time to process their workloads. We’ll just interview people and add their requests to the inbox never getting to anything. That’s the answer alright.

    • Thank you for your comment Tom. Our offices are open to the public on Mondays, Tuesdays, Thursdays and Fridays until 4:00 p.m. Every Wednesday at noon, offices are closed to the public so that employees have time to complete current work and reduce backlogs. Generally, when calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day or later during the week. Our representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Remember that many services are conveniently available anytime at our website. Individuals can create a personal my Social Security account to get general information about our programs or manage their Social Security benefits. Also, we respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs through our Blog and Facebook page. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps!

    • Hi Christopher. Individuals receiving disability benefits may also be eligible to receive social services from the state in which they live. These services include Medicaid, free meals, housekeeping help, transportation or help with other problems. You can get information about services in your area from your state or local social services office. Or you can visit the U. S. Department of Health and Human Services web page for more information. We hope this information helps!

  27. Also get ss changed back to a trust fund so no one can touch it.the government got it put into a general fund so they could have access to it.This was wrong. If a lawyer touched a trust fund they would end up in jail.

  28. Like many of the others who have commented, good luck with your new assignment and I’m happy that you have so many years of experience with the Social Security System. I’d also like to comment on the fact that our Social Security benefits are considered taxable income. It’s hard to believe that it’s taxable when so many of us are just barely squeaking by as it is! All our bills, insurance, rent, utilities, medical co-pays and deductibles, etc. keep going up, but our income is stagnant! It’s very stressful trying to make ends meet, but, I’m well aware that so many have it so much worse than we do. I’m hopeful that we will be getting a decent cost-of-living raise?

  29. I am VERY pleased to see that the acting commissioner is someone who has actually worked for SSA instead of an uninformed political appointee!

  30. Picture I.D. cards would take away any doubt of who is receiving benefits. Death certificates could be sent by the issuing party that should cut down on the crimes associated with folks getting wrongful benefits. Please protect all medicare, medicaid, and social security benefits for those who have earned it!!

    • Democrats are against any type of photo I D They are afraid that a photo I D would eliminate all the voter fraud that helps Democrats get elected.

    • Liberals are against any type of photo I D They are afraid that a photo I D would eliminate all the voter fraud that helps Them get elected.

    • Any type of photo I D They are afraid that a photo I D would eliminate all the voter fraud that helps Them get votes. The new Administration wants to end this criminal fraud.

      • How uninformed. Such political rhetoric. Any type of “federal” ID would have NOTHING to do with voter IDs as that’s a STATE issue. Voter identification laws are determined state by state.

  31. Congratulations Nancy!

    I know you have a lot of experience with SS, but I hope you will take this new position as an opportunity to shake things up from bad past practices:

    Social Security taxes should never have been approved under the Clinton administration. Time to repeal that!

    Make sure future increase are tied to real needs of seniors and projected COL adjustments in the year they are implemented. This last increase was shameful.

    Finally cut out waste in your Department and clean up the deadbeats in the system who should not be getting these cherished repayments of what we have already put in our long careers,

    I stand ready to help, so Nancy, call on me!

  32. Nancy Berryhill, Acting Commissioner for Social Security

    My Hearty Congratulations !!!!

    Hopping for better & efficient services !!!!

  33. Some of the comments above are more disturbing and mean spirited than the Trump agenda. On one of the many above: to suggest ACA/Obamacare is disintegrating would be OK if we had a Medicare for all system–there are no alternatives being proposed. What is your position on Medicare for all and sustaining the Medicare we have??

  34. I hope the Whitehouse did not place you in the position to privatize or desolve SS.

    Also in these times we need to allow seniors to work and collect their social security – before they reach 67.

    Good luck.

  35. The COLA formula for Social Security should be changed from CPI-W to CPI-E in order for seniors to get a more accurate formula on what seniors spend their money on and CPI-E would give a slightly higher COLA amount every year.

  36. when I think of the salaries that people who are in the senate and the congress receive and the high courts and then the cost of living that they give to social security recipients it makes me sad to wonder what has become of the heart of our leaders when they enjoy so much because of the people who have put them in office. Very sad indeed..

  37. i want to see an article listing each state and how many people are assigned to disability claims per state.

    also, how many admin law judges, ALJ, are assigned PER state breakdown so we could understand better why it takes 2.5 yrs. before we see ALJ.

    also, want to see 14.08 of LYME DISEASE be expanded since it is mentioned with those 2 words only and NO MORE!

    it should be vector-borne diseases as there are 25+ with all the different co-infections there are.

    itemize them as you have your other APPROVED list of adult/KID impairments please 😉

    thank you nancy; good luck being the leader of 64,000 employees and good luck with our new president!!

    iowa recipient

  38. Welcome to your acting position. We look forward to you and Mr. Trump making good on the promises made when we were conscripted into this retirement investment. We are not entitled we are lifelong investors and are counting on y’all keeping the faith.

    • Fact: Your beloved Trump will cut the budget and allow only one new employee for every 3 that leave. I am certain that will improve service using magical thinking. He is reputedly also thinking about privatization of social security. So instead of 0.7% of funds going to a federal agency you can insure the CEO and investors are living high on the hog with your hard earned contributions while 2008 happens all over again with regulations repealed. Nice new jets and a golden parachute paid for by you! You have probably been voting against your economic interests for years while politicians make you afraid of terrorists being everywhere and having your guns taken away. When you let yourself stop being manipulated by phony facts and issues we will finally “make America great again”. And it won’t just be an empty slogan while Trump fills the swamp back up with Wall Street executives and oilmen.

      • You are projecting what the Democrat VP initiated in 1996 with his hiring freeze but of course you attribute everything to Trump. I’d rather have a swamp full of successful people than the Liberal swine currently there.

  39. Congratulations, Nancy! You were a Regional Commissioner when I served on the SSAB.
    SSA and the general public are lucky to have you in this position.
    Marsha

  40. Welcome to your new job as Acing Coordiator. I know everyone is giving you advice. Here is mine from a prof of marketing with a PhD and host of medical issues. If one is going to tax SS, it should be for people who make over 100,000 in income not including IRAs or 401Ks or annnuities.
    Also, please protect Obamacare, Medicaid and Medicare from repeal, block grants, and vouchers, respectively. Obamacare is the reason I can afford my many prescription drugs that keep me functioning as a prof with a PhD despite horrible constant pain. I have fibromaylagia and artritis and neurological conditions and I use a medicare HMO for my specalists and medications. Please protect Obamacare
    Do not listen to Donald Trump or Ryan as they have no heart or care for sick and disabled people.

  41. I hope that you will work hard to protect SSI, both for adults and children as well as the other benefits. The most hard hit individuals are those who haven’t been able to work enough to be insured and/or those who have worked hard, had minimal wages, and are struggling. I am 70, receive SSA retirement and still work. But, I’m ok. Most concerned about others who continue to struggle so much.

  42. Why are the Syrian refugees given upwards of $2,000 cash of my taxpayer dollars for free (along with free housing, free medical, etc.) when they enter our country, yet I who was born and raised here, have lived and worked here all my life (I am 75 years old), receive nothing. The new owner of the apt bldg I’ve lived in for more than 15 years raised my rent by $650/mo from one month to the next, yet I cannot get help anywhere to meet this new rent figure and am facing the prospect of becoming homeless in about two months. And, THERE HAS ALSO BEEN NO SOCIAL SECURITY RAISE FOR THREE YEARS now!!! WHY NOT?? I paid into Social Security for over 50 years, yet I am not receiving SS benefits that reflect what I paid into the system for years and years. I am VERY unhappy about all of this!!! ; (

  43. Hello and congratulations on you new position. Our SS. is not an entitlement, like our government things it is, many of us have been paying into SS for 30, 40, or 50 years or so. It was implemented by President Roosevelt in 1935. The money in the trust fund was put in there by hard working Americans for many years to be used as a retirement pension plan. The government should not be able to take a penny of that money, for other reasons, other than to pay SS retired benefits to seniors who have paid into the system, for disability benefits, and for our veterans.

    The COLA formula for Social Security should be changed from CPI-W to CPI-E in order for seniors to get a more accurate formula on what seniors spend their money on and CPI-E would give a slightly higher COLA amount every year. The minimum COLA raise should be at least 3% per year or more. I would like to see our elected Senators and Congressmen live on $800.00 or $1000,00 dollars a month like a lot of retired seniors do. They cry now that they have a hard time living on $174.000 a year plus all the perks and benefits they have, give me a break, I don’t know how they can sleep at night. Protect (our) money and use it correctly, and don’t touch it for other reason’s than what it was intended for, retired pensions for people who paid into it for the golden years. In the last eight years, the COLA raise has been an average of 1.1% over eight years, but yet the government keeps raising Medicare Part B premiums, and the deductible every year. The COLA raises don’t even cover the Part B premium increases and the deductible increases. I agree with President Trump, make America number one, take care of our own first. I agree with what our President is doing. God Bless America the Greatest Country on Earth.

  44. The SSC shouldn’t, be taxed it’s sad. And it should be hands off for loans for anything except for what it is intended for benefits for those who have paid into it legally. The government borrowing from it should not be allowed. If we Citizens take funds out of our 401k or IRA’s we as citizens pay a huge penalty. Where in fact the only way to get money for a U.S.A. Citizen’s IRA or 401k should only be for a hardship and no penalty. And There should only be one kind of IRA a traditional IRA and not be taxed when you meet the proper requirements. Roth IRA’s shouldn’t be a option.

  45. I would congratulate you on your appointment and ask one small thing. I have two disabled children seeking SSI and one was approved and one declined. In order to see the SSA doctor’s report which I filled out the form asking for a copy sent to me and one to our pediatrician, I had to pay $43 and wait 4-6 weeks…that’s a little long considering all these documents were scanned into your system. Can someone please list the minor children on the MySocialSecurity website as a part of the requesting parent or guardian’s social security number and web page? This would simplify this process greatly, because as you know, if you are under age 18, you cannot have a login on your website. This causes many unnecessary trips to SSA offices and many hours waiting that could be spent on many more important things to further the care of the kids. I would greatly appreciate it if something simple like this association to the parent/guardian’s SSN could be accomplished in your database. It makes so much sense. Thank you!

  46. Maybe ths time around when I try to obtain SSDI I will actually get it not a runaround or a judge that does not do his job and says no every time no matter what the medical records say. Since I have attempted to file, I basically have been told so sad to bad not enough work credits yet I was born in the USA and have worked my whole life i would say out of 52 years 30 + working.

  47. Thank you for sharing your post. It is very informative. SSA provides important services. I see their importance every day in the lives of many Americans. I appreciate services provided and trainings offered by your staff in different settings. All the best. Andrew .

    • Thanks for your comment Andrew! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

  48. It is about time That A woman take the rings because all the men who held that job only work for they self .. Thank God and God bless you

  49. I worked for SSA for 39 years. It makes me sad to see all of the misinformation in these comments. For the entire time I worked for SSA, the Democrats protected SSA and Medicare while the Republicans looked for ways to cut benefits. People who refuse to see that are fooling themselves. Taxation of benefits started in the 1980s under Reagan. SSA has been restricted on hiring for many years, and Trump’s total hiring ban can only makes things worse. Ms Berryhill became the acting Commissioner by default – she was not appointed. She is highly respected by employees. Hopefully, Trump will not replace her with someone who has no regard for the importance of SSA.

  50. Congratulations Ms. Berryhill on your appointment to the Social Security Administration as acting Commissioner.
    I trust you will be worthy of being a public servant and working with the lawful bloodline Americans, Article 2 [5], who are so deserving of their Social Security Checks.

    You are under no obligation to participate in the Income Tax Fraud by the IMF/IRS as they are unregistered foreign agents. The IRS ruled unconstitutional for these union States in 1935 U.S. v. Constantine 296, U.S. 287. Any jurisdiction of the IRS only applies to the Federal Zone = Washington, DC, New York City NY, and the holding territories belonging to the United States thereof. This is why the tax code is called the INTERNAL REVENUE CODE = it has no jurisdiction outside the Federal Zone.
    I would suggest you read this case on taxes: U.S. V. LLOYDE R. LONG, FEDERAL DISTRICT COURT TN., CASE NUMBER: CR-1-93-91. The federal jury found Mr. Long not guilty on all counts – why – the Income Tax Amendment, 16th, to the Constitution was never lawfully ratified.
    This administration cannot nor can the IMF/IRS tax wages of the bloodline American Worker. The lawful definition of “income” as ruled by the USSC 1913 Stratton Indep. v. Howbert 231 U.S. 399 …the gain arrived from Capital, from labor or from both combined, provided it includes the profit gained from the sale of a capital asset. Also see U.S. v. Lopez 247 U.S. 165 (1918). This would be the result of Business/Corporate
    activities.
    Form 1040 has no standing in law a ruling of the U.S. District Court Grand Rapids Michigan in 2005. All 1040 debt is counterfeited debt. This form is also a violation of Title 42 @ 48(a)(8). which carries a 5 year prison term and fines upon conviction. I would suggest you look closely at all IRS Forms and prosecute accordingly calling for a Grand Jury Investigation(s).

  51. Where does she stand on Social Security Cuts? Is she a Pawn in Paul Ryan’s Plan or Will she Stand up for the People who have Social Security Disability as their Only Source of Income?

  52. Congratulations hope do well with your new job. I doubt you can change the tax laws, but I would love a simplified sign in option for SSA. As it is now it is way too cumbersome and have to change passwords too often to make it worth using.

  53. Congratulations and welcome in your new position. I just want to add that the people who work at the area where I live is very nice, very helpful, and very polite. I have been in three opportunities with three different persons, and they are wonderful

  54. IT IS NICE TO SEE THAT PREZ APPOINTED A NRW COMMISSONER. PREZ TRUMP..I HAVE A FEELING MR.PREZ WANTS TO CUT OFF SSI CLAIMANTS FROM COLLECTING SSI.UNLESS THEY HAVE SOLID PROOF THEY ARE DISABLED.TO SAVE THE COUNTRY MONEY.THEY CUT MY CHECK FROM $733.00 TO “$409.00.THEY STILL HAVE YET TO DEPOSIT THE BALANCE OF THE MONEY SO I CAN PAY MY ATTYS.OH MY GOD.

    • Janis, when you have other income that exceeds $20 a month, your monthly SSI benefits are reduced. If you do not pay your share of living expenses if you live in someone elses home and have proof. Or you are not paying your rent, utilities and food, your SSI is reduced by one third.

      The money for food is because a monthly allotment of food stamps is not all of your food for a month. You are suppose to spend a percentage of your income on food.

      The One-Third Reduction Provision-
      https://secure.ssa.gov/apps10/poms.nsf/lnx/0500835200

  55. We should ALL be on the same page! Write your Senator (and everyone else who will listen.) Rewrite the IRS/SSA law. Presently, once you reach The social security wage base limit of $127,200, you no longer pay Social Security of 6.2%. As previous payroll and HR management (CPP/SPHR), this means (for many), after a few checks in January, they no longer pay into the SSA system. This needs to be amended so every worker pays the same percentage. Actually, a person (example) making $340,000 annually would not object. They will not miss it. This is one very simple ‘rewrite’ of the law that will make Democrats, Republicans and any intelligent person very proud. Good luck. PS – the SSA in my town does a remarkable job.

  56. I worked for a bank for 36 years. and been working since I was 16. I got hurt at work a few years ago, at work Then 2 years after that I had spine operation. Can not work at all. Went to apply for ssd. got it now they tell me I was not entitle to my ck. because I was over payee by my job. So now ssd says I owe them so they are taking my whole check for 6 mo. and I won’t get a whole ss. check until the year 2020. Why did I even work. should have been on welfare would have got everything free. And would not have to pay anything back. Anyway I payee into worker comp. Why would I have to pay ss. back. they didn’t give me anything.

  57. Too bad I had to report the SSA for FRAUD since you are NOT reimbursing my Medicare premiums since September in the current amount of $636 and are continuing to withhold Medicare premiums from my check while at the same time accepting reimbursement for said premiums from the state of Oklahoma!!!

    • Hello, Kelli. We apologize for any inconvenience. For security reasons, we do not have access to personal records via this blog. Please continue working with your local office and know you can request to speak with the local office manager to see how we can help to expedite resolution of your situation. If you are unable to visit your local servicing office, you may call our toll free number at 1-800-772-1213, representatives are available Monday through Friday between 7:00 a.m. and 7:00 p.m. Generally, you will have a shorter wait time if you call later in the week. We hope this matter gets resolved quickly. Thanks.

  58. Thank you for taking such an important job. I hope you will make it a top priority to root out the many $BILLIONS$ in fraud, waste, corruption and abuse every year at SS.

  59. I would like to see the it all updated and better I have bilateral carpal tunnel server and spondystonosos in my lower spine server and ben out of work sence 2012’and still didnt get aproved for help I need

  60. I’ve been Disabled for 3 years, fighting for Disability. I even have a Disability Attorney, but it doesn’t seem to help. I’ve lost everything and it’s so degrading to have family and friends supporting me and my children. I hear of so many people get approved quickly, but people like me, that have tons of health problems and can’t barely even walk some days, and have to fight for it! It’s not right at all. If i die waiting and to get medicare to see the right doctors, that would be horrifying. Someone please help! Anyone!

    • Also, it’s been over a year since my Appeal was filed and neither me or my Disability Attorney have heard anything at all.

    • Hi, Vanessa. We care about our customers and are working as fast as we can. If you’re referring to the length of time it takes to get a hearing, the wait-period may vary depending on our case volume and availability of the judges. Although the Administrative Law Judge attempts to schedule all hearings promptly, there may be some delay if there are many requests ahead of yours or because of travel schedules. If you wish to submit feedback, visit our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email a Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. Hope this helps.

  61. It is great to see that a person who is put in a position to oversee the Social Security Administration has come from the trenches. Appointing a person with a college degree and no real life experience has no compassion or understanding of what goes on at a Social Security Office that the general public patronizes. Hopefully you can attempt to make changes, with the bureaucracy, to make it easier for people that are not computer literate.

  62. The Social Security Administration Would Frighten Franz Kafka
    and Amuse “Ernestine.”

    It might seem a stretch to conflate the Social Security Administration with the writer Franz Kafka, the author of TheTrial and the Castle , and the comedienne Lily Tomlin’s portrayal of “Ernestine”, a phone company “spokes person,” but walk with me down absurdity lane.

    In his two works, Kafka focuses on the absurdity of the world exacerbated by anonymous, domineering, insensitive bureaucracies pursuing governmental policies that are at best illogical and at worse, patently unfair, unforgiving, and often deadly. Lilly Tomlin’s “Ernestine”, frequently opined disdainfully about customer complaints by saying, “ we don’t care, we’re the phone company.” These two themes, faceless bureaucracies inefficiently and unfairly doing a government’s business, reinforced by a monopolistic attitude of not caring about citizen redress, applies to the Social Security (SS ) Administration. As a Kafkaesque governmental entity its leadership doesn’t care about legitimate complaints , because , to channel “Ernestine”- “we don’t care, we’re the Social Security Administration”.

    A recent article in the Baltimore Sun highlighted the absence of a permanent Social Security Administrator, and that there is a 20 month backlog in reviewing disability claims. For me, this backlog has nothing to do with a lack of leadership or personnel, but is a deliberate ploy to stone wall legitimate claims so as to make the claimant go away because of sheer despondency at getting a resolution to the appeal.

    I am a retired Baltimore Police Sergeant and when working I did not contribute to the SS system. But after retiring I earned enough quarters to qualify for SS benefits and consequently Medicare. I applied , on- line, for benefits on January 3rd 2010, and answered yes to the questions regarding pension benefits. In an anonymous letter dated March 15, 2016, SS stated that I allegedly owed $27,577.00 in over payments based on the Windfall Elimination Provision because of my pension, and I had 30 days to repay. I say allegedly when I refer to any of the figures quoted by SS because I have no idea of their accuracy. Included with the letter was a repayment envelope and I didn’t have to use a stamp-how considerate. Now this SS saga became Kafkaesque, instead of just consummate incompetency.

    SS has a multitiered appeal protocol. I filed on March 29, 2016 and stated SS was at fault for the alleged overpayment. Naively, I thought requesting an informal meeting, per a SS’s appeal protocol, would resolve the issue. Approximately eight months later, in a letter dated November 15, 2016, SS admitted fault in processing my application without taking into account my pension. However, I would be getting a letter explaining my “new overpayment”- a decision that I could again appeal. These SS letters are sent regular snail mail with SS assuming you get them without proof of delivery. Nice gambit, particularly when you are given a 30/60 day window to appeal.

    A letter dated January 24, 2017 claimed I allegedly owed $23,841.00. No mention of my informal meeting request or that the alleged overpayment added to my gross income for tax purposes. SS used $3,736.00 of my benefits to recover part of the alleged overpayment, and if I didn’t remit the $23k plus in 30 days, my entire SS benefit would be used to recover the money.But, I could appeal for a hearing before an Administrative Law Judge (ALD) to contest.

    This depressing Kafkaesque joke became more surreal. On February 2nd, I submitted an appeal for an ALD hearing with supportive documentation to my assigned SS office. On Saturday , February 4th, I received a letter from SS ,dated February 3, 2017, and with this letter the hammer fell . My benefit was terminated effective the March 2017 payment, including my Medicare premium, until November 2020. Consequently,I will have to pay out of pocket for my Medicare health coverage and I recently received the first premium bill with billing date if 1/27/2017. Meaning, that SS /Medicare processed a premium bill 3 days after the date of the last SS letter I received stating I could appeal. So much for this scam of an appeal system. The insane thing is that there are two more appeal steps I am entitled to, but I know what they are worth. Your appeal is denied even before your appeal steps are exhausted, and you are punished accordingly based on an anonymous whim. – Kafka smiles in his grave.

    Compared to what many Americans experience at the anonymous “hands” of the Social Security Administration, my SS absurdity pales, but it exemplifies what the Administration thinks of the American public, “we don’t care, we are the Social Security Administration.”

  63. It’s. Nice to see so many hardworking people who paid into the system.I only worked 2 jobs here in FLA. SSA KEEPS TELLING ME I AM ONLY ENTITLED TO $409.00. WHY BECAUSE THEY THINK SONEONE IS SUPPORTING ME AND NO ONE IS.THEY SEEM TO BE PUNISHING ME FOR. TURNING 62 YRS AND GETTING MY SSA CHECK.I GUESS I WAS BETTER OFF WITHOUT. IT FROM THE BEGINNING.SINCE I WON MY CASE IN NOV.2016. I QUITE FRANKLY. DONT BELIEVE I AM ON SSI AT,ALL.AND I INTEND TO LEAVE FLA BEHIND INSTEAD OF FIGHTING WITH THE PEMBROKE PINES SSA OFFICE.R
    THANK YOU.

  64. It’s. Nice to see so many hardworking people who paid into the system.I only worked 2 jobs here in FLA. SSA KEEPS TELLING ME I AM ONLY ENTITLED TO $409.00. WHY BECAUSE THEY THINK SONEONE IS SUPPORTING ME AND NO ONE IS.THEY SEEM TO BE PUNISHING ME FOR. TURNING 62 YRS AND GETTING MY SSA CHECK.I GUESS I WAS BETTER OFF WITHOUT. IT FROM THE BEGINNING.SINCE I WON MY CASE IN NOV.2016. I QUITE FRANKLY. DONT BELIEVE I AM ON SSI AT,ALL.AND I INTEND TO LEAVE FLA BEHIND INSTEAD OF FIGHTING WITH THE PEMBROKE PINES SSA OFFICE.R
    THANK YOU.

  65. I submitted a FOIA request to SSA over two months ago. No response whatsoever to the request or to two followup phone calls (I left messages on the recorder each time).

    Obviously, SSA is still out of control.

    • Thank you for your feedback Louis. Please understand that some requests may take longer than expected, depending on the difficulty of finding the record and how much other work we have.
      To learn more about how we process your requests, please visit our Freedom of Information Act (FOIA) web page.

  66. Congratulations! It’s great to have the work ethic of Region V projected into the Beltway. Please continue to support the Disability Program policy and research work. It is much needed. Best wishes working with the Congressional delegation. They are a tough bunch. Continue to work to keep SSA strong for future generations. Though I’m retired from SSA, I still believe in the mission and support it in every way I can! Best wishes to you and your talented staff.

  67. Your field office tells me there is an “issue” with my social security account, but are unable to tell me what it is. It has been over three months since I submitted a 521 to withdraw benefits, with no action taken in that regard. I have gone over three weeks without the courtesy of a call-back from your regional office. I called them again and all they do is repeat there is an “issue,” with no details. I need to know what is going on with my money and my account as soon as possible.

    • We apologize for the delay and inconveniences you are experiencing, Phyllis. Unfortunately, but for your security, we do not have access to personal records in this blog. Please continue working with your local office. You should be allowed to speak with the manager to see how we can help to expedite resolution of your situation. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213 (TTY 1-800-325-0778). Representatives are available Monday through Friday between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the day or later in the week.

  68. Commissioner Berryhill,
    Is there any way anything could be done to process post award payments to claimant’s and their attorneys? In our area, it is sometimes taking 2-3 months during which time I have clients, already in dire straights, that are truly suffering.
    Thank you.

  69. I would like to see the Social Security Administration be a place where no one experiences discrmination for residing overseas and not being able to view personal info on-line like stateside peers. SS beneficiaries payments are delivered to foreign countries/banks therefore restricting on line access appears to be contradictory and discrimiatory.

  70. I’m on SSI. I live in public housing and receive $22 a month in food stamps.I was paying child support, deducted from my small amount of alimony in the divorce and when my child support ended, I got the balance of alimony each month. I informed Social Security 2 months ahead of time that this would occur. I faxed documents, called repeatedly and got nowhere. I finally sent a certified letter and still got nowhere. So now, they say I’m overpaid, despite my efforts to not even let all this begin. Finally, I got someone on the phone to listen to me and my SSI is back to the beginning payments again but the over payment is still there. I requested a waiver and I have documents to send but I don’t know if I will be heard. Public housing won’t lower my rent and I won’t be able to make it. I live in a small country town with no public transportation for 100 miles and have no way to get to the nearest office since my truck isn’t in good shape and I can’t afford to get it fixed. I couldn’t keep the over payment amount in the bank due to having to buy food since I had lost my food stamps at the time, so I bought food and paid medical bills. Any suggestions?

    • We apologize for the inconveniences Linda. We wish we could be more help, but for security reasons we do not have access to personal records in this blog. Please continue working with your local office, as they will be able to assist you better in resolving your overpayment issue. If you are unable to visit the local office, please call our toll free number at 1-800-772-1213, representatives are available Monday through Friday between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week or later during the day. For more information and to learn about appeal and waiver rights, read our publication on “Overpayments“. Thanks.

  71. Hi Nan, But I am going to give you the respect your deserve as being commissioner. You know we been knowing each other since payment days. Speaking about PC 4 in Chicago.

    Good work an I have am so proud of you, always have. you go girl.

  72. We have a client who now has a wage garnishment due to over payment of disability. Our client already made arrangements to repay the money, and money is being taken out of her bank account by Social Security. The problem is that the garnishment directs us to call the Southeastern Program Service Center in Birmingham, AL at 1200 Rev. Abraham Woods Blvd, but when we call, no one answers. We were on hold for 3 1/2 hours during the first call with no one answering the phone. The office closed. We were on hold for 2 hrs 14 minutes on a second call, and again the office closed at 4:30 PM so we hung up. We can provide you with pictures of the phone verifying the calls and the hold time. Can you please help us? They took over $300 dollars from my client and she can’t afford it and can’t deal with the stress. She has lupus. We have called other SSA offices, and they can not help. Can you please help?

  73. Here’s one for the Acting Commissioner:
    How is it that as a veteran having been declared unemployable then rated at 100% by the VA and receiving Disability Compensation along with getting additional compensation for what is referred to as meeting “special housebound criteria” can be told by the SSA I’m NOT disabled?
    Administrative Law Judge falsified information in her ruling, I provided evidence proving it but my appeal was denied anyway. Federal Civil Court was the next step but $400.00 for the filing fee was impossible to acquire and the court would not waive it. I’ve attempted to contact the SSA Office of Inspector General a total of 5 times. By mail on 25 May 2016, 11 July 2016 and 18 September 2016. 2 phone calls rang off the hook… 30 minutes for the first one and 60 minutes on my second attempt. The website for the SSA OIG is about useless unless someone wants to report fraud. Whatever happened to waste and abuse? At least the VA’s OIG had the courtesy to tell me looking into shenanigans at the Cleveland regional office wasn’t in their jurisdiction when I contacted them back in 2010.

  74. I soon will be 67 years old and have never been homeless. Due to a serious error on SS part I am facing being homeless. I have written to every official I can, I even have an attorney involved. The clock is ticking for me because of SSA. I am about to receive my husbands benefits and I am getting my own. They have gotten my benefits so messed up. I am a nerves wreck worrying about being evicted before the issue is handled. I can’t get any quick answers.

    • For security reasons, we do not have access to personal records via this blog and cannot help you directly. Please continue working with your local office and know you can request to speak with the local office manager to see how we can help to expedite resolution of your situation. If you are unable to visit your local servicing office, you may call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday between 7 a.m. and 7 p.m.

  75. Fair? No? My wife and I worked and paid into s/s for almost 40 years each. When my wife passed at noon on Feb. 28th, 2017, because she passed in February, I the surviving spouse, receives nothing for February even though my wife lived for 98% of the month. This when medical bills start rolling in. Also, with govt paying for free phones, illegals, welfare, food stamps etc, when passing spouse benefits are the lesser of both, surviving spouse loses all of his passing spouse’s income, even when most paid for household expenses. Already gave up tons, with Obama providing 80% less COLA than prior administrations. Now losing another 25%, I guess it is poverty.

  76. With 960 Billion dollars being given to 66 Million people I do believe we all should be Millionaires.Wish Everyone Well.

  77. I wish to email the Commissioner directly with my urgent crisis. Can someone give me her email address? Thank you.

    • Hi William. Please direct all correspondence to our Support Team for distribution. To submit your comment, complaint or suggestion, you can write to us or send us an email message. Thanks.

      • Can the local office overrides an ALJ fully favorable decision? My claim went on for sometime, we lost the house, and were evicted, my attorney sent in the dire need documentation, and my hearing took place. Since the decision, the local called to bring in documents like deed, lease, life insurance, bank account info, etc, which as you can imagine will get on anyone’s nerves. She left me two voicemail messages to go into the office, I did. The first instance I left after consulting with my attorney, and I was told I won’t be qualified for SSI given my SSDI amount, so I left. Got a second call to go to the o, I did. They sent me away. Days passed, they denied citing failure to cooperate. Yet. when I called to check on status of the SSDI retro, I am told I need to go into the office for the interview. I went back in to two more times, one location told me they had their own work load, the other told me it was denied, so I can’t withdraw something that was denied to help expedite my SSDI retro, now I am told there is SUPPLEMENTAL back pay which will be offset by SSDI retro, and the rep wants me to sign and fax something to them saying I am not pursuing SUPPLEMENTAL back pay. Why do I need to do this when they are telling I am not qualified though it was approved by the ALJ, and holding up my retro on a dire need. I been to the hearing in June, got approval letter in July. My attorney got paid in July and while I did get the first payment in August, I am still awaiting the retros on both SSDI and SSI. They are the ones telling me I am not qualified based on my SSDI

        • We apologize for this inconvenience. Unfortunately, your questions are a bit more complex than we can address in this blog. For security reasons, we do not have access to personal information in this venue. Please continue working with your local office. You can request to speak with the office manager, to see how we can help to expedite resolution of your situation. If you are unable to visit your local servicing office, you may call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks.

  78. I’ve been emailing the Support Team since April 8th and I still can’t get an email address to send my lengthy detailed email message with attachments to the Commissioner or someone with authority to read and act upon. I live in the Philippines and can’t call or write via post office. Email is the only way I can get my message across. This is URGENT and an EMERGENCY! The Embassy here in the Phil. is only for applications and non emergency situations. Please help me to get my message across to someone with authority that I can email.
    Thank you….

  79. My son is disabled from brain cancer and then a stroke. His right side is paralyzed. He has had a feeding tube for over six months now. He does not speak, he does not walk. He is in constant pain. I am a single mother and I need help taking care of him when I am at work. I need medication for his seizure. I need help, please. Social Security has had his application since last year. I reapplied when I did not hear back. It has been months now. Timing is an issue. I am a single mom with limited income. I am asking for help, please.

    • Hi Marie, if you are unable to check the status of your son’s application online, please contact us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or Contact your local Social Security office. Your son may be eligible to receive benefits from social services in your residing state, while waiting for a medical determination. These services include Medicaid, free meals, housekeeping help, transportation or help with other problems. You can get information about services in your area from your state or local social services office. Or you can visit the U. S. Department of Health and Human Services (HHS) web page for more information. We hope this information helps.

  80. Oh and I have been contacting the local social security office in Miami. The response is always the same, it’s being processed. In the mean time, I am relying on friends to stay with him while I am at work. Leaving him alone would be considered a crime and not going to work would lead to homelessness. Yet, social security does not care one way or the other. I need someone to please look into his application and find out what is going on. His medical records clearly show that he is disabled and needs help.

  81. It is extremely disheartening when a 24-year 5-month 2-week Army medically retired disabled combat veteran with a laundry list of injuries and issues has to fight tooth and nail to acquire Social Security Disability Benefits!

    • It is very sad when a Vetran has to fight for benefits as I am having to fight for mine and Im also a Vetran what is wrong with people today.

      • First of all Nick, we THANK YOU for your service to our country. We apologize and regret to hear that you did not receive the level of customer service you expected. Keep in mind that you can request to speak with the office manager to see how we can help resolve any issues in your situation. To submit your comment or complaint, you can write to us or send us an email message. Thanks.

  82. Having the Combat Veteran have to hire a lawyer to fight his or her Social Security Disability case is even that much more disheartening!

  83. Ray Fernandez: …Ok, Ray, I was left with my only contact option. I mailed a letter
    to the Office of Earnings & International Operations on May 3rd here in the Philippines, Express Mail Service. Postmaster said 2 to 3 weeks. I have a tracking number to check on its progress but I certainly hope they do get it alright and some action can be done to my urgent crisis. Then, I’m hoping they will rush mail back to me so I will know they got it. Still wish they could email me though. If you have anyway to know if they received my mail, could you please let me know. Thank you Ray.

    William

    • Hi again William. Unfortunately, but for security reasons, we do not have access to personal records in this blog, and cannot provide direct follow up to personal inquiries. We have referred your comment to the Office of International Operations. You can also try to contact them directly by phone. If you are receiving or are already entitled to Social Security benefits, you will need to look at the last two digits of your Social Security claim number in order to determine which telephone number to use. You will need to pay for the call because we do not currently have a toll-free service for calls from outside the U.S. If you call, please do so during normal business hours for the Eastern U.S. Thanks.

  84. I received notice earlier today that there were going to be security changes in June. The message indicated that I should log in before then in order to ‘not forget’ my password.
    I did log in…updated my password, checked the disclosure box…and then waited!!!!!!!!!
    If did finally get me in.
    Then I began to think…that there is probably a very good reason for the delay. If the original message was sent simultaneously to all SS recipients, and even a small fraction all logged on in response, then it is not surprising that the system choked.
    SUGGESTION: Roll announcements like this out over several weeks by alphabet, or by random generation. This would distribute the server load over a longer time interval, and reduce the choke effect.

  85. Dealing with the field office an the people who work there in my area has been the worst experience of my life, the people I have had to talk to have treated me and talked to me as though I am stupid and uneducated, never in my life have I been so disrespected. I am 59 a Vet worked most my life and served my Country and it means nothing. (Not asking for a hand out, just what I worked for.

  86. Ms. Berryhill,
    I need someone to help me, I applied for disability after having a massive pulmonary embolism on November 28, 2016. Three weeks later, I had acute renal failure. I had a second embolism in February. I had and I am still having severe headaches. They did an MRI which found that I have an obstructed hydrocephalus. I had a CT scan which shows recent ischemai and calcification. I work for Nationwide Insurance as a claims adjuster which requires me driving( I have passed out on 4 different time with vomitus on the last one on April 30, 2017. I have long term insurance through my company but they wont let go back to work until cleared, I worked for 20 years as a deputy sheriff and they said the same thing. I have a wife and daughter and with no income, I will lose everything. I need help, I shouldn’t have to hire an attorney to receive benefits I have paid into the system for over 35 years. If you would call me, I would greatly appraciate. I understand your position and may not have time to call but it would mean a lot to me for you to do this. I have long term insurance through Nationwide and if my disability is approved through SS, they will pay my full salary to 65 years of age. With out this, I will lose my home, cars, and will impact not just me but my wife and daughter.

  87. Neither The Philadelphia Immediate Claims Office nor my assigned rep, j. Hope, will return any of the phone messages I have left them about my completed benefit claim that has yet to be awarded since the app was completed on 3/23/17. Four Messages have been left over the last three business days with no return call. I would sincerely appreciate your help in directing the office to be responsive to the agency’s clientele.

    • Hi Ellen. We apologize for the delay and for any inconvenience. We have referred your complaint to our Operations staff for follow up and to take corrective action as necessary. We appreciate your feedback, and thank you for bringing this to our attention.

      • Dear Mr. Fernandez,
        Thank you for your prompt reply and attention. I received a call this morning from the Phila. Office as a result of your action. I sincerely appreciate your help!

  88. Hello Ms. Berryhill,

    Congratulations on your appointment to Commissioner of Social Security.

    We are Agents in the SSA CBSV service. In fact, we’re Agent F009 (the 9th enrolled Agent) and have moved 21 formerly enrolled CBSV companies to our platform because we have become the “go to” team for CBSV.

    As major proponents of CBSV, we have concerns regarding the service.

    For example, U.S. businesses could easily protect themselves with CBSV if e-signature was allowed on the SSA-89 Forms. By not allowing it, businesses are vulnerable to fraud and identity theft. Therefore, this is a national security issue.

    Also, the Billing methodology is cumbersome and punitive. We are forced to over-estimate future usage and then fund our CBSV escrow account. As you know, June 30th is the recently imposed deadline to “guesstimate” for the 4th quarter of the fiscal year. This puts us in a severe disadvantage because we continue to increase the use of the service regularly and usage 3-months in the future is an unknown. We would much prefer monthly billing as provided by the IRS for their Form 4506-T service (of which we participate).

    I hope to speak with you someday.

    Thank you for your time,
    Charles “Chuck” Salvia
    COO | IDValidation
    Chair, Government Identity Verification, Exclusions, and Sanctions of the National Assoc. of Professional Background Screeners

  89. Dear Mr. Fernandez, As I told you before I mailed a letter to Office of Earnings and International Operations post marked May 4th. According to USPS Tracking it was delivered May 15 in Baltimore and signed by S. SSA. .You said you referred Office of International Operations of my mailing. .So, why haven’t I heard anything yet? As I told you also this matter is urgent and a ‘life and death’ crisis. I told you also I can not call. Please check for me why I haven’t received their response letter back to me in the mail. Thank you.

    William Guy

    • Hi William. When we referred your inquiry to our Office of International Operations, they informed us that the SSA representatives from the U.S. Embassy in Manila, have already contacted you regarding your wife’s application and the effect of the Alien Non-Payment Provision. For assistance with your Social Security benefits, please continue working with the U.S. Embassy in Manila. Thanks.

  90. Mr. Fernandez, THAT WAS NOT THE LETTER I MAILED TO Ms. BERRYHILL IN CARE OF OFFICE OF INTERNATIONAL OPERATIONS! What we have here is a complete lack of miss communication and understanding. My wife’s application for benefits while I’m still alive is being handled by the Embassy here and I did receive a letter from SSA on that matter, BUT my letter to Ms. Berryhill is about Survivor’s Pension and waiver or exception to the 5 year requirement stay in America which I can not possibly do because of my poor health issues. This is the very reason I wish I can email Commissioner Berryhill directly. I’ve been trying to get my message heard and some action being taken since March. It seems I’m getting nowhere fast. Please check again for me with International Ops. Re: ‘ Waiver of Survivor’s Pension Requirements’ letter. Thank you Ray.

    William

  91. Ms. Berryhill,

    I am completely displeased, disappointed, and frustrated with the service I have been receiving at the Social Security office in Louisville, KY. I have visited there several times to file claims and to try to get staff members to look at my claims and appeals with objectivity but all I get is misinformation, untruths, further delays, and obdurate attitudes. I plan to write you a detailed letter about this and, although I know it would be impossible for you to answer personally to all the millions of citizens that are enrolled in Social Security, I am hoping that you will pass this on to some objective reviewer for review and appropriate comment. I have made five (5) separate and distinct attempts to try to reason my claims out with the SSA personnel in Louisville and have met with nothing but unpleasantness, untruths, and a total lack of cooperation.

    Sincerely …

    • Hi John. We apologize and regret to hear that you did not receive the level of customer service you expected, and we can understand your frustration. You can write to us or send us an email message providing more details of your situation. We have referred your complaint to our Operations Department to follow up and to take corrective action as necessary. We appreciate your feedback, and thank you for bringing this to our attention.

  92. Ray Fernandez, I thought finally I could get my message read and something be done about my situation….via Fax! .So, I had to hire a van and drive 80 miles to where there was a fax machine….THEN, to fine out that the fax number of the Office of Earnings & International Operations (1 877 385 0645) was the wrong number….What’s with this? Very upset and angry I am!…..Please explain and send me the correct fax number. Thank you.

    William G.

    • We are sorry to hear of the inconveniences that you’re having William. We checked with the Office of International Operations and verified that the fax number provided in their web page (1-877-385-0645) is correct and working properly. As previously recommended, you should continue working with the U.S. Embassy in Manila. The SSA representatives at the U.S. Embassy in Manila, are very familiar with your case and can explain in more detail about your wife’s application and the effect of the Alien Non-Payment Provision. You can also write to us or send us an email message. Thanks.

  93. All this discussion on the Social Security going broke and I find it funny that no one every mentions the BILLIONS of dollars that the government borrowed to fund the Bush admin. war against Iraq. If this money was paid back by our government there would not be as big a problem but everyone seems to shove it under the carpet every time it is brought up.

    • Hi Gary. Social Security is a pay-as-you-go system. Social Security taxes collected from today’s workers pay the benefits of today’s retirees. Any funds in excess of what is needed to pay today’s benefits are invested in special issue, U.S. Government, interest-bearing securities. This investment – the purchase of U.S. Government securities – is what constitutes the “borrowing” that people are sometimes concerned about. Any funds that have been “borrowed” from the Social Security Trust Funds have always been paid back in full, plus interest. Please check out our Trust Fund Frequently Asked Questions page for more information.

  94. Ray, I have now faxed International Operations 6 times within Aug. 3rd and told them to reply by fax and STILL HAVE NOT HEARD ANYTHING! NO RESPONSE;
    NO REPLY, NOTHING! Why can’t I ever get my message heard, read and something be done about my problem? By the way, this has nothing to do with my wife’s application, but it is about me and my health! Please find out why I haven’t heard from International Ops. Thank you.

    William Guy

  95. Ray, Now I’ve faxed International Ops. 12 times and still no reply. (See July 14th post). Is everybody on vacation? Is anybody home? Why can’t I get a reply??

    William Guy

  96. I was awarded disability for a closed period of time on June 29, 2106. I walked into the hearing and was immediately told that I would not get ongoing disability (monthly payments). I was told that I could only get it for a closed period of time. I felt threatened and coerced to take this option due to what the hearing officer was saying to me and due to our financial situation.

    I was told that because my cane not being “prescribed” that it does not count. I was told that my disability “while severe” does not limit me from working. My disabilities do stop me from working. I am unable to perform any work. I cannot type (my husband is typing this for me as I tell him what to say) due to my neck issues. I am unable to stand, sit, walk , lay down, clean, grocery shop, do laundry, etc. My only relief is to recline in a chair. I have tried physical therapy, injections, etc. Nothing has helped. I have had five spine surgeries with fusions at three different levels, one in my neck and two in my lower back. My spine is disintegrating at an alarming rate with no explanation as to why. I asked my RA doctor once if it was RA that was doing this and he called me stupid and said NO! It was this same doctor that I told and I quote “I may have to go back to work, even though I cannot work due to our financial situation”. In his notes, he put that I said I was ready to go back to work. This is completely inaccurate. He also put on his notes (with check marks all the way down on his IPAD that my intestines were fine, breathing was fine and heart sounds were fine. He never once checked any of these things. I have since filed a complaint against this doctor with the Medical Board. His statements and treatment notes are 100% inaccurate.

    I did not receive my appeal notification in a timely matter. When I appealed the decision from the hearing officer, I NEVER received any documents from Social Security regarding the appeal. When I called the Social Security Administration last week, they said that I only had 25 days from the appeal date to send in any documentation. I told them that I never received this letter. On two occasions, I received documents from SSA for other individuals that showed their health info, doctors info, DOB and social security numbers, but nothing for me regarding the appeal. As you can imagine, I am very upset that I never received this letter. I spoke with an attorney and he suggested that I get a copy of the letter and write to you all and explain the situation.

    My doctors have submitted functional capacity forms, doctors notes stating that I am unable to work. I live next door to someone that was stabbed in the arm (nothing major, just has a scar), she was awarded disability due to her injury. Here I am, unable to do anything and am in pain 24 hours a day, I cannot do anything for myself or my family, yet I cannot get it. Please, please, please, reconsider this decision.

    Thank you for your time,

    • We apologize for the delay and inconveniences you are experiencing, Leanne. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks.

  97. How can this agency discriminate against a person who became a disabled minor through no fault of their own. and take benefits and medical care away and allow them to die. When their wage earner parent served this country with distinction in the military. This is happening to a close friend and It makes me sick.

  98. When a child becomes disabled as a minor that child should have the right to SSDI benefits off the wage earner (being their father) whether they are married or not. Especially when the disability will not get any better but will continue to get worse. Being married should not have any affects on the disabled adult child or survivor benefits. But yet you can still draw Disabled Adult Child Benefits or Survivor Benefits and be married as long as they are married to another disabled person. That is discriminatory and a violation of a disabled persons rights.

  99. I have been fighting for SSDI since 2012. The first court date, Judge H. denied my case. We filed an appeal and sat in front of the Judge again. Again, he denied my claim. We appealed again. This time we saw another Judge S. because Judge H. had finally retired (no big surprise there.). Judge S. awarded me a partially favorable decision in November 2016. I was not informed of it until I received my first check in March 2017. During this time, I lost EVERYTHING. I am still awaiting my back pay award. I was told in June that it would take 45 days to received it. Today is that day. I have called every office and spoke to everyone I could – no one can tell me what is going on. No one communicates with anyone in any of the offices and they are not connected through their own intranet. My attorney finally found my case file is sitting in the Buffalo ODAR office. However, there is a hitch. The representative who has my file, works REMOTELY 3 days a week and just returned from a month long vacation.
    I need help getting this resolved ASAP.
    I had to cancel a doctor’s appointment because I don’t have the money to get my car fixed. You can’t imagine the severe depression and anxiety, and stress induced hives I deal with every day because of this whole situation! I have lost my home and am currently residing in a one bedroom, roach-infested, subsidized apartment. But my file is sitting on the representative’s desk, while she sits at home, doing God knows what, because she surely isn’t working on my case!

  100. Heathen Rules Against God and Humanity by the Evil SSA

    Before you steal MY money back and throw me on the street, and before your hate takes me down, I want to show how a Christian responds to your hate in SSA. As we believe GOD would think. I am doing this letter to send to our President, media and Congress in hopes rules to HELP people are instituted by Christians and loving people with a pure heart to help our less fortunate. We have always called American a Christian nation because of our valued from God and His Word. Most laws have come from the Bible…do not murder….do not steal…help those in need…etc. I will write many letters to those in authority until you steal my SS money I spend 45 years building and contributing from my pay checks.

    ************************************************************************************
    Problem

    I got disabled and my last job was a CEO for Western Medical full time when I found out diabetes was killing me and I could hardly walk because of peripheral neuropathy. So I had to quit in 2008-2009. I had to sue them for ages and one in court during this period.

    I asked about working and she said SSA does allow me to work certain hours. She said in Wyoming to come to her and she’ll explain the program when I am ready to work. But she emphasized I can work without losing my disability pay and keep both. That’s the last I heard from my case worker, Sounded great!

    I then got divorced in Wyoming and moved to San Antonio, TX where I have lived for 5 years. I went to the Isom SSA and was again told I could work but limited hours. I them called the 1-800 Social Security number in 2015 to see what I had to do to work. He said just work and SSA will monitor what you worked 1-4 years. I did a year’s work with a clinic from June 2016 to May 2017. I helped a clinic of 30 staff and providers stay in business. The contract ended this year in May 2017. I could not go back to work. I only worked 2 days a week during the year contract. If the clinic fell through SSA would have lost money. I sho8uld be a hero instead of an SSA villain I always try to help people, unlike the SSA to punish people for working in America. How sad and perverted!!!!

    I had a women from SSA call me two days before my vacation in Wyoming to see my kids. She called from Philadelphia. She scared me to death. She sounded like a black gal with a chip on her shoulders. She said they may have to take me off of my disability check AND pay back any overcharges (my only income now. She said she would send me forms to fill out. She scared me to death and If I can get to a computer I will use the rest of my life to stop these inhumane rules of hate f9r Americans. They came during my vacation so I did not know when they arrived. I called her twice to give me an extension since I did not know when they came because I was on vacation. Two times I left a message and two times she ignored me and never called me back. SSA is not very helpful. (G Jackson, 1-866-281-9397 ext 32111.I wanted to get an extension as I did not know when her bulk of paperwork (paper reduction act?) came and did not want to miss her deadline of 15 days. Again SSA staff seem incompetent. People who can’t get a competitive job in the private world, run to government and then bully those on the private world! This woman ruined my vacation. I went to the VA for chest pain. I told the Dr what had happen that they want to take money from me, will lie and say this is an “overpayment” which is deception and lies and I have to pay the deceptive over payment so they feel they can hurt my livelihood be deceiving using a fake term. I am writing many letter to people who honor Vets and the elderly. The doctor and staff will get involved with VA because I am a good person and they think taking MY money so I can’t survive is evil and horrible hateful people. They agree they will all spend eternity in hell for putting an honorable Vet and a grandfather on the street and said you did not fight for Satan’s disciples (SSA) to die this way! Shame on them. We will start wring letters also and need a copy of this letter. If America knew what was doing on these things, there would be a revolt like anyone has seen and many would go after the SSA staff for their evil. Managers first who push staff to do evil. They have the greatest evil. I am full of debt and have only $100 left of my check each month! I am sure you will take more of that from your secret traps to hurt people! I have asked three Congressmen “Do you know the SSA puts Grandfathers and grandmothers on the street with their evil rules?” They were in shock I would ask such a question and they said certainly NOT! I then said SSA is taking away a Veteran’s monthly income which will throw him in debt and ALSO wants to steal more money and pay back an overage charge which is FAKE in order to steal from him? Again all three Congressmen were shocked they would put grandmothers and grandfathers and our elderly on the street. It seems to be a fact that many in Congress have no idea of this evil against good Americans and because the ALJ’s and management and staff will hurt as many as possible because they have evil hearts. But if they do the same as Hitler and go against a special populations, the SSA people who do the same thing…will end up in the same place…eternal hell in pain and gnashing of teeth and severe pain without stop…eternity! It will give those in SSA without love and compassion to think for eternity in pain what they did to honorable people when they had power on earth. They better hope Hitler went to heaven, Then they might have a chance if they obey and honor God and the people Otherwise they will go to eternal hell as the evil dictators around the world who bullied and treated people in God’s image
    With their evil against other people.

    Here is another deception they hope to catch people on to destroy them! It is in the brochure they gave me for the first time during the investigation.

    ******Working While Disabled How we can HELP( Booklet sent to me after the fact).(yeah, hehe)

    Page 6: Trial Work Period— The trial work period allows you to test you ability to work for at least 9 months. During your trial work period you’ll receive your full Social Security benefit regardless of how much you’re earning as long as you report your work, and you continue to have a disability. In 2016, a trial work month is any month your total earnings are over $810. If you’re self employed, you have a trial work month when you earn more than $810 (after expenses) or work more than 80 hours in your own business. The trial work period continues until you have worked nine months within a 60 month period.

    Extended period of Eligibility Page6
    After your trial work period, you have 36 months during which you can work and still receive benefits for any month your earnings aren’t “substantial”. In 2016, we consider earnings over $1130 ($1820 if you’re blind) to be substantial. During a trial work period, a new application or disability decision aren’t necessary to get your social security disability benefit.

    As you see above, it looks very clear a person CAN work and get disability and not be punished!!! This would be honorable and right. No one should get punished for working and contributing to society. It is not American. Only Satan would punish those who work in America. How sick! Only those who create these horrible thoughts rules are mentally disabled! But it goes against God, who says in 1 Thessalonians…”if one does not work…he should not eat!” So Satan’s disciples in the SSA will go against God and do the opposite and even punish those who work! So perverted.

    The book is poorly written and seems like you can work, but here I am being threatened with taking my only income away and being homeless! You emphasize working in the brochure like it is not wrong to work, and not punishment. But the reality, you can be punished for working and hurt many people. It even says above you can work no matter how much you make, social security will continue. The 800 Social security says that you monitor tax forms but must report income says the National line when I called so they can see what you make. I thought I was being honorable and following the rules. Now a lady in Philadelphia, who may hate Veterans, Whites, Disabled, grandfathers etc. and I am her punishment. The fact she would not even return my calls shows she has a problem with me. She is irresponsible. Obviously a person with a bad heart and discrimination wh0 gets her hate kicks by hurting people!

    Note:
    I would prefer a supervisor judge my case as this lady had done much harm already and I will not get a fair case. I ask for a Christian who will understand what GOD says vs what a hateful person would judge me.

    I guess being told by the lady in Philadelphia that I may lose my disability check because I worked in 2016-17 for a year scared the crap out of me. And she said I would have to pay back overpayments. I never got an overpayment from anyone, not from the physician group OR SSA. They were separate payers for separate reasons. One paid for my disability since I cannot wo9rk full time. The other was for my esteem and to pay my bills since I cannot live just on Social Security/. I always worked at an executive level job and not a secretary’s salary of $3,000 a month. SSA would not understands you have bigger expenses and I am honest so I try to pay my debts which hurts Social Security mentality. In the year I tried to work two days a week, I paid off some bills, and helped 12 people who were hurting and needed help. SA would not understand this. They probably never served and one but themselves, and they certainly don’t help anyone with their own money.

    DISCUSION FROM A CHRISTIAN (Please have a Christian read)

    1. I know the people at SSA are probably not Christians or their management but heathens bullying people. In our time of history there are people that have the authority to steal money from the poor, Disabled and elderly for a thing like just working. In the Bible, working is honorable. In MOST societies it is honorable and NOT punishable. We have people in SSA that thinks they own your money . The SSA can withhold, the money you have invested all your life and even make your life so miserable you have no money and no way to pay bills, so you have to move out on the street. I am not talking about Hitler and everyone obeying bad law against Jews to take from their wealth and homes! No, we have a new movement of Hitler, those who hate called the SSA. but the SSA who has this perverted power to hate and do the same thing Hitler did to the Jews. They are doing Satan’s will against good people. There are many Lois Learners (IRS Democrats) even in SSA! There are many in the Gestapo SSA. If you do the same thing as Hitler and move people out of their homes and take their money, you are just like them. God will expose you at Judgment Day! If you have a smirk on your face now, God will wipe it off your face. Your fiery destiny eternally will show you it is wrong to treat people like SSA does. God will punish all who treat people so mean! He says to do unto others as you want done to you. I pray to God to do to those in SSA as they have done to others. Hold or steal their money when they hit retirement or get disabled. They have to steel a person’s money so they have no roof above their head and live under a bridge now. Do to the SSA staff and leadership as they do to me and others dear Lord. They deserve such cruelness! In Jesus name I pray! You said those who gives no mercy, deserve no mercy! You have never lied lord. The people working on this case are all liars and hateful. I fear they have no mercy in their hearts!

    2. We have a popular saying that God giveth and God taketh. Satan now wants to mock this with one of our government Departments, the SSA. The SSA giveth and the SSA taketh. Satan and his disciples always wanted to be like a god.

    3. As a 10 year Vietnam Era who fought to protect capitalism in the US and free enterprise, I am now ashamed many of my brothers got killed defending our freedom and capitalism when years later the SSA acts as communists and socialists controlling what you make, where you live, and oppression for the poor and disabled! I am ashamed I fought for anyone reading this who seek to put me on the street and to take my only livelihood away. Money I put into SS for 45 years! The think they own MY money. How sick! They are so dumb they think THEY are paying me out of their earnings! It’s a lie!

    4. I was NEVER told by SSA I could not work. In fact the opposite is true. I was told they had a program that I could work as a test period. I was never given anything to read. I was told by an agent at my ISOM branch I could work and still get paid my disability. I was given after the fact with this investigation, a brochure that tells everything. Why didn’t I get this when I was asking the questions? Was this so I would not know the rules and then you leap out and screw me over? Those who do this are not Americans! They are mentally troubled people controlling and hating others in their position at SSA. But God says we have to love our neighbor as thyself, and also to do unto others as you would have done to you. Now both of these are commanded from God, the SSA ignore because they hate people but pretend they are doing a great thing for humanity, just like Hitler thought.

    5. (I have studied this issue on line. These principles are from the democrats when they ran the country for forty years. They have never changed. By the way, the Democratic Party is Satan’s Party. They have the gays, strays, fruit, nuts, the party of the KKK and Black Panthers hate groups, and Blacks are stupid to vote for them as they raped their women and killed the brothers. Yet they vote Democrat (except for the smart ones! In the Republican Party). Many cannot get jobs so they flock to government, then beat up on good people perverting their power. The Democraps are NOT God’s people. They lie, steal, believe a dick belongs in another man’s mouth. They kill babies etc. Anything evil against God, they love Democraps There has always been a battle between good and evil! Every religion has this in their books.

    6. If you ask anyone, and say we are going to make a Veteran homeless, society would scream and SSA would be called corrupt. If you said they have the power to throw grandmothers and grandfathers in their 60 in the street, most Americans would not believe they could do this. They would be shocked! Horrified.

    7. I now pray to God that everyone who participates in this evil to steal MY money or make me homeless will themselves have the same done to them, and if they have grandparents, that SSA takes their money, and makes them homeless. Remember me when this happens to you and your loved ones! The cruelty you put this Veteran through, may it happen to you. But you will have deserved it. Do unto others as you would want done to you (Golden Rule you spit on SSA!) God will win against your hate! He has a burning hell , eternally for you to think what you did bad to people while on earth.

    8. Satan is a deceiver and fraud. So if SSA is from Satan, would they deceive too representing Satan? Yes of course. Here are two examples. There is some overpayment SSA boasts. But this is deception. First, they never gave an overpayment to justify their theft of another person’ money. They have given me the same amount. Never an overpayment! I found another job because I could not live on $500 a week. I owed my debtors. Because I am an American, Honored Veteran and Christian, I believe in paying my debts…all of them. If you loaned me money you would appreciate my honesty. But as an SSA clerk this would not impress or you even care. SSA reigns. So I took a job on 2016 for a year to pay off many debts as a HONEST man. I also helped 5 women who were struggling in life and could not make ends meet while I was working and could afford it. Thousands of dollars. I helped a man with $700 so he would not lose his car. I helped a woman who got out of jail with $2300 to get her life get started as she had many people who shut the door in her face and was almost on the street. The evil people at SSA would not understand these things as they are experts at stealing people’s money, and putting people in the street. That is the difference between Satan’s people who come like a thief to Steel, Kill and Destroy(Satan’s description by Jesus and SSA implementation.) and Christians, who try to live life and give it abundantly. Such a difference Between Satan’s disciples like SSA and Christians. So there was NO overpayment as we honestly use in finance and accounting rules. It is a deceptive term to SSA can justify their stealing money back that belongs to the beneficiary. I never got an over payment. It was the same amount we agreed upon each month. This is fraud by Satan’s SSA.

    9. The second fraud is their name…Social “SECURITY! There IS no security. It is a fake name. If they could take my huge sin of the SSA of working and contribute to society to be rewarded instead of being punished because I worked and contributed to society, then they would do a good thing for America and people. I am scared to death the SSA will be the bully we learn is happening in our schools. Did SSA teach this bullying with their children across the nation? I AM SCARED THIS HONORABLE VETERAN WILL BE PUT OUT ON THE STREET THIS YER BECAUSE OF EVIL HEARTS IN SSA! I FEEL no SECURITY. It is fake name, before they put a grandmother or grandfather on the street it should go through a committee in hope there is one GOOD person on the committee for the hope of the person they are trying to kill and put someone the street. People at SSA are sick to decide to put our elderly and Vets on the street. May God send their wicked un-human souls to eternal hell where they can think for once how bad this is to thrown the aged and Vets or handicap or anyone on the street! Grandmothers, granddads on the street!!! Sick people! God has a placed for ETERNITY to send them, along with their leader…SATAN that God prepared the Bible to last eternally to feel the fire, paid, and not burn up but to live in that condition…eternally. So second lie…no security here with these bullies.

    10. You would think the government would praise people who can still work, even if limited and contribute to society. But our perverted system punished Americans who still try to work some. The greedy government thinks the extra money you get because of your enthusiasm and self esteem is under their control. It is not if moral. It is their money and not the SSA. Are you afraid SSA Americans will get ahead with drawing SSA AND other money so you have to be an oppressive government and keep ,people down? This is socialism…not healthy capitalism! You violate the idea of free enterprise and capitalism I fought for, you socialists! You deceived me and my comrades what we were actually fighting for.

    11. So even though you are a fraudulent organization with fake terms and conditions, I will write to my government officials on the Republican side about these horrible people in SSA who throw grandmas and granddads on the street and Vets and disabled by taking their money and putting them on the street. Hell is too good for you all that do this to other human beings.

    12. I am now ready. If you take away MY money I have invested for 45 years, it is theft. God says do not steal!

    13. If you steal MY money I have earned, and I have to live in the street, God sees what you are doing and you will be punished by Him aw this is WRONG whether you Democrats think so or not. If you put me on the street ,and many of your loved ones and grandparents should be put on the streets to die, and you remember when in hell what you did to kill the aged in our society when they no longer get medicines and die because of your evil hearts to twist the laws to hurt people!

    Ask anyone if they think grandparents and the elderly should be forced to live in the streets because the hate rules of social security.

    Ask anyone if a Veteran for 10 years during Vietnam should be punished and thrown into the streets because you perverted the law or no one is smart enough there to let Congress look at the law and how you apply it to kill Americans.

    There should be at least ONE group that is protected from your evil, and that is the Veteran who fought for his country. I visited the Vietnam Memorial a few years ago and saw 9 Vets on the street wandering. Many commented these were the last ones who should wander the street. I asked two what happened. Both said Social security took their money and could not go anywhere. I did not understand, until now I see your evil works to take THEIR money and put them on the street, or in this case, to be near their buddies that died and take comfort there with the heroes who fell. They try to even sleep by the Memorial. Much better person that the SSA crew who puts people on the street and steals their money! One is honorable fighting for freedom while the SSA crew is dishonorable who steal FICA money the American saved, and takes this away from the person that earned it!

    Solutions

    1. Change the hateful anti-human laws immediately, they are Democratic hate rules against people. Overhaul SSA to be people friendly. Fire all those who want to hurt people. Clean house. Make SSA suffer like they have done to others.

    2. Use correct terms and no deceive (eg overpay and Security) It is wrong to lie and deceive (Rev 21:8)

    3. There should be a conversion from disability to Social Security if SSA wants to be hateful so the elderly do not get hits with hate. I would like to be converted to Social Security IF I can get it right away. I do not think it is fair to dump 45 years ,into this fund, only to be denied it when I need it to live? I also do not think if I have 6 yrs to live and 45 years of funds, that you withhold one penny! You withhold my livelihood during my 6 years here on earth left and steal the rest of my money? You make me suffer like a dog and treat me cruel so I suffer. How cruel you are.

    4. I was NEVER told there was a money amount If I worked. If I can only work for $1100 more a month, then you also discriminate. You make everyone earn a secretary salary this way. But I have been a CEO all my life with 6 figure salary. You expect executives to earn only a clerks salary and pay off big bills they had before disabled?

    5. This lady also said she has a record of me working when I got my social security. This is another lie. The only work I have done was June 2016 to May 2017. I was working for Western Medical in Wyoming
    Left there and sued them. I won the lawsuit. I think I resigned in 2009 sometime before I got disability.

    The PA there Tim Frery trying to act as a manager without one course has no proof or clue I worked past the date I got disability. That is a lie. Satan is alive and well!

    PROMISES

    1. I PROMISE if you keep giving me MY money I put in for 45 years I will never work and make the godless evil people at SSA proud.

    2. I will never contribute to society anymore and help physicians and businesses with my expertise to make SSA proud of me so they don’t have to audit anything and put the elderly in the street, their favorite place for the elderly .

    3. I will never work again so that you do not have to put honorable Vets on the street and steal their money or hold on to it so they do not have to suffer at your hands!

    4. I will not work or keep my mind active so SSA will be proud. There are many studies when people get older and not involved and working that people die earlier. Then you do not have to support me as you caused my death by inactivity, self neglect, low self esteem, loneliness and lack of worthiness. Great plan to kill people according to many studies. I gave 45 years of money. I will receive very little of that money thanks you SSA because if I have 6 years left to live

    5. I will not be able to pay my bills as an Executive, and will write to all my debtors that I will stop paying my bills because if I work to pay my bills and be honest ,SSA cuts me off from paying my bills because they want to make us dishonest. That is who THEY are. Maybe the debtors will understand.

    6. The SSA oppresses people and keeps them down. They hate success with the elderly, poor and Disabled. Step out of bounds. Try to pay off your bills by working more and being honest and they will hurt you bad! They will cut your livelihood off. These ugly anti-people rules and evil comes from Satan!

    Jesus says the opposite. “I will give you life and give it abundantly!” Jesus Christ the Son of God.

    Now you know the master SSA follows! They do not want you to have abundant life and will try to cut your funding as soon as they can and punish and oppress you…like Hitler’s people who though follow a law blindly is something good, like destroying a segment of their population. But God will, hold all these anti-people accountable. He said to love thy neighbor. Is stealing their money and putting people on the street love?

    7. If you have to charge me for bogus “overpayment”,(MY MONEY) I want to make a payment plan so I can live. (Not that SSA cares!)
    Can you keep MY MONEY going so that I can live and take out $100 a month for years until it is paid back. I have put in 45 years worth. To punish me with Satan’s rules I won’t be able to get hardly anything from the 45 years I paid into the fund. There should be no logical reason to put me on the street with 45 years of funds. We are told this is your retirement. Then when you get here, the funds may not be available and you defraud Americana’s thinking they will always be covered with the45 years of my investing only to have hateful people deceive you that you could be punished because you WORKED!!!! Evil!
    30 For we know Him who said, “VENGEANCE IS MINE, I WILL REPAY.” And again, “THE LORD WILL JUDGE HIS PEOPLE
    Hebrews 10:30

    God never lies. He will carry this out to all evil who hurt people! He loves to help the poor and elderly. Wonder what God will do who MAKE people poor, like SSA folks who follow any bad law…like Hitler’s people and showed hate, moved them out of their homes, and stole their wealth!

  101. My first time visiting the office to arrange for Medicare for my wife’s renal failure (on dialysis). There needs to be a back system that works when the number system at an office is not working and security personnel need to be a help instead of being paid to look at their cell phone. I went to the Manassas Va at 0730 on 22 Aug, so I could be there when it opened. There were two people ahead of me. When it opened at 0900 a security person came out and divided the people into appointment, new social security card and other, then handed out number in that order. I ended up not being seen until about 1000 after appointment (only 2) and new social security cards. Once called to the counter I found out being in the other group required me to see someone else. Not everyone got a number that arrived after the waiting room was filled and people had to wait at the door even when chairs became available. Comments from the guards were anything but professional and courteous. The one guard left after opening spent most the time sitting at a desk in the corner playing with his cell phone 80% of the time I was there. He got up once to see if anyone had a pen or clipboard. An older lady tried to ask the guard at the desk a question and the response was no questions. If my social security helps pays his wage, then he needs to get off the phone and have some real work. Once I got to the right person she was very helpful and questions answered professionally. Only wish I could recall her name. It was also difficult to find where to post a comment. Thanks and hope my comment helps improve a part of the system.

    • Hi, Mike. First, we want to apologize for the security guard’s behavior. We have referred your complaint to our Operations Division to follow up and to take corrective action as necessary. We are glad that our representative provided you with the level of customer service you expected. To submit a comment, complaint or suggestion, you can write to us or send us an email message. We appreciate your feedback, and thank you for bringing this to our attention.

  102. I submitted a letter to your attention regarding the COLA for 2018 asking to find out if the method the cola is prepared can be changed, I don’t know if you have received this letter, however I received an email giving me information about our cola for 2018 less the main reason for writing you. Could someone please contact me to further discuss this issue. (401) 226-XXXX

    • Hi David. We do not have access to personal information, therefore, we do not do direct messaging in this venue. See our Cost-of-Living Adjustment (COLA) web page for information on that topic. If you need assistance, please call our toll-free number at 1-800-772-1213 for assistance. Telephone representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks!
      Just a reminder – please be cautious about posting personal information on social media.

  103. October 25, 2017

    Nancy Berryhill,
    Acting Commissioner of Social Security

    Ms. Berryhill:

    Apparently due to the incompetence of Razel V. Tenefrancia in your Manila office, I have not received my October Social Security allotment here in Thailand. After initially telling Ms. Tenefrancia to put a hold on my payment pending my decision about where I’d be living outside of Thailand beginning sometime in October, I wrote to her on September 27 to say that, “since I’m now betting that I won’t be accepted as a resident at my destination…I’ve purchased a return ticket and will be back here on the 11th.” After being given two options, I chose to “suspend” payments.
    On October 22, I wrote to Ms. Tenefrancia to say “I’m back in Thailand, but find that I have not received my October Social Security allotment in my Bangkok Bank account, as my last note to you had asked it to be. My Social Security number is*** – ** – ****and my bank-account number has not changed. Please forward the October funds as soon as possible. Thank you.”
    Ms. Tenefrancia subsequently wrote to say “Please provide your Bangkok bank account or forward to us a copy of your SF1199 (direct deposit sign up form) so we can reinstate your account.”
    I sent the account number, but have not yet received the payment in question.
    Now, however, I just had called to my attention this very day, and since I wrote all of the above, a letter from the SSA dated September 26! It says “We cannot pay benefits beginning September 2017.” I don’t understand that as a response to my earlier letter to Ms. Tenefrancia advising her of a possible change in my location. At any rate, I’m being asked to forward to the SSA an SSA-561 form, which I’ll see to quite soon.
    Thank you, and I’m sorry if I’ve unjustly traduced Ms. Tenefrancia.

    Sincerely,

    William C. Dix

  104. Why is there no mailing address for the commissioner’s office? First Amendment guarantees the right to petition for redress – but a citizen cannot contact anybody with enough clout to effect a necessary change in modus operandi. The telephone numbers drag us through long messages [press 1 for ENGLISH?], let us know we have a long wait, then attack us with horribly loud, crackling music – or lead us to a local office where we must input a 5-digit extension, with no access to an operator or other assistance – so we can’t get through. When we call a business, we are offered the opportunity to either wait on line or get in line for a callback – which helps us, but that doesn’t seem to be a governmental priority. Agencies arrange things and make rules for their convenience; the term “service” has disappeared from your lexicon. Government according to the Constitution, of the people, by the people, for the people, has perished. Transparency and accessibility go hand in hand; what you’ve created is the impression, not the reality. It’s time for a change.

  105. I’m sending this data, including copy of “duplicate comment” lie, to the various agencies and individuals to whom I’m already sending a fraud complaint against SSA. It’s clear that you are violating my right to petition for redress with this tacky maneuver.
    Why is there no mailing address for the commissioner’s office? First Amendment guarantees the right to petition for redress – but a citizen cannot contact anybody with enough clout to effect a necessary change in modus operandi. The telephone numbers drag us through long messages [press 1 for ENGLISH?], let us know we have a long wait, then attack us with horribly loud, crackling music – or lead us to a local office where we must input a 5-digit extension, with no access to an operator or other assistance – so we can’t get through. When we call a business, we are offered the opportunity to either wait on line or get in line for a callback – which helps us, but that doesn’t seem to be a governmental priority. Agencies arrange things and make rules for their convenience; the term “service” has disappeared from your lexicon. Government according to the Constitution, of the people, by the people, for the people, has perished. Transparency and accessibility go hand in hand; what you’ve created is the impression, not the reality. It’s time for a change.

  106. Hi Nancy Berryhill,
    I would like to know if there’s an additional benefits for me. My wife, Fe Alejandro – Sarcia passed away 10/19/2016. Please let me know.

    Thank you so much.

    Benjamin Enalpe Sarcia
    A senior

    • We are sorry for your loss, Benjamin. Typically, the funeral director notifies us of an individual’s passing by contacting the local Social Security office. To verify this information was reported, and to see if you are eligible for survivor’s benefits, call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Or you can contact your local Social Security office directly. Thanks.

  107. I just wish I could GET my Social Security money. I’m not applying for disability…just regular Social Security.

    If anyone reads this and knows who I can contact PLEASE email me
    I’m going to lose my house over this & there’s no way I’ll be able to buy Christmas gifts for my Grandchildren.

    Please…just tell me who to contact besides my local SSA office…no luck there either.

  108. What actions are the social security administration and office of inspector generals doing about their employees involvement in identity theft of beneficiaries SSDI benefits?

  109. Hello Miss,Nancy, My name is Laura M. Chabera <currently moved to San Antonio .TX Thanks to hurricane HARVEY., and been going through a lot mam i need your help and medical attention .i just cannot even afford the copay or insurance I didnt ask to be sick and i have all these bill s now ,one thing i can say is that i love it here , too many bad memories i hate Corpus they denied me 2 -3 times and my Doctor couldn't even understand why either…i was a welder up north for years now i have heavy metal in my blood forever causing all kinds of medical issues … the arthritis,my lower lumbar back,the fibromialgia the hypertension,neuorpathy,hard wear in leg, many head injuries, brain trauma from old Beatings, chronic migraines and anxiety and major depression, not to mention my shattered elbow, bone decrease a recent hip replacment,PDST, ,COPD,and the list and meds continue. my fingers and toes i cannot feel anymore my birth defect surgeries need to be done again and im just a mess CORPUS didnt care i guess about there own ,, im so damaged.Please make a decision fast i call new york and ask them and they just tell me that they are just waiting on a decision from you miss, i wish i was just DEAD already i hurt so bad i cant stand the pain sometimes and i dont sleep, i have major insomnia as well. Please find it in your heart to make your decision fast .im really need another surgery and now i dont have medical insurance and i need all my medicine and my machine for my COPD i have had it for so many years its malfunctioning on me and when i go to the er i always get asked for 50 bucks which i just dont have i cant even make my bird houses out of cowboy boots anymore my elbows and finger MY knuckles HURT SO bad somes times that i cant even pick up my grand babies that alone HURTS and its so embarrassing that i need help some times to wipe my xxx, or wash my face i have to call my boys to come help me..i use to be such a workaholic i feel that that my body is just all wear and tear now ,SHOT.Well i thank you for listening.im sorry but im a blubbering mess writing you this because im having a hard time and it hurts my fingers just to do it.i hope you have a good day and good holidays … i thank you hope you make your dicision fast on my case i have been waiting for so long that even the doctor here looked at me like your a mess lady lol Please miss find it in your time and heart to make a decision fast i have been waiting for help since 2006 and continue to get worst! ever since i stopped working up north, and moved back to my born STATE thank you.

  110. I hope you will take a look at how payments are made. Some on the first Wednesday of the month, some on the second Wednesday, etc. Since those dates can vary by as much as 6 days, it puts many in a bind when it comes time to pay bills. Credit card companies don’t care when our social security check arrives. They only care when their check arrives and often a later than normal ss payment means we are late with the credit card payment, which means we incur fees and higher interest. In the case of utilities, it means late fees and sometimes loss of service. We can barely make the absolute minimum payments. Late payments sometimes mean we don’t eat for a week. Is it really necessary for ss payments to vary each month? Can’t they be paid on the first? Almost all bills come due on the first or within the first week of the month. This varying schedule is a nightmare and a huge source of stress every month.

  111. Just spent four hours trying to straighten out a mistake made by ssa. Still not corrected! 45 minute wait time followed by 30 wait time. Told that some of numbers I called can’t answer questions over the phone. Why list the numbers? Told by one rep not to bother calling the local office because they don’t answer questions over the phone on Mondays and would only forward the call to the main # (where the wait time was another 45 minuted. Only choice I was given to make an appointment for 3 weeks from now and both my husband and I must attend. The mistake was clearly yours but I expected to spend days to fix it. Disgraceful!

    • Good question, Edie. Generally, when a U.S. citizen dies abroad, the death is reported to the local U.S. embassy or consulate.

  112. Is there any possibility of changing the “floating” bank deposit dates for our monthly checks? I am nearly 80, and would like to have a “set date” each month to get my SS funds. Changing dates (born on 3-1) means I’m on second Wednesday, but that moves from the 8th to the 14th, depending on which day the first of the month falls. That makes even my rudimentary budget difficult to handle. Is there any way SSA would consider setting a firm date for each retiree?? Especially those of us who live only on SS funds and have no other income, it’s really difficult to make funds last.
    Thank you for at least considering my question.

  113. Retired American Citizens living in South America (Chile) seems to be forgotten by the SSA. Since the SSA moved the Social Security services to the office in Argentina things has became a real caos. It takes more the 75 days to receive our checks by mail. Ex. today in January 8th, 2017 and I have not received my November’s check. I have send numerous e-mails to the Argentina’s office and get no response yet. Please let us keep our dignity. After all, it is our money we are talking about. And, please, do something with the team of Argentina, they don´t really care.
    Thank you

  114. Dear Commissioner, I am soon going to be 55 yrs. old and have not worked since I was 38 yrs. old. I am in poor health and applied for disability a few yrs. ago.At first they told me I had been accepted and 2 weeks later they denied me saying I do not have enough work credits.
    I had a stroke when I was 46 which left me half blind in both eyes and I cannot drive.
    I am also in remission from breast cancer ,have high blood pressure, high cholesterol, type 2 diabetes and stress incontinence.My Dr. has strongly warned me that I am a perfect candidate for heart attack or another stroke.
    My husband has been supporting me but he just Can’t afford all my medications and Dr.appts. anymore.I am scared commissiosner, I need help.My last Dr. appt.I was diagnosed with airway disease due to allergies.,my health continually gets worse.I also have been seeing psychiatrist for many years for anxiety disorder, mood disorder, bi-polar disorder..I spend my days taking medications.
    Commissioner would you please help me obtain Disability? I am very scared because I do not have money..Thank You Commissioner ..Stephanie Noto #443-478-6397

  115. I have been trying to work with SS for a year. I want to contact the commissioner, but of course, there is NO contact information for this OPEN GOVERNMENT agency.
    I had about $900. withheld from me in Sept 2016. It was an error. It was corrected. I am STILL waiting for the money to go back to me. I am told that “I am NOT a priority”

  116. While i understand that certain SSA officials are very busy, and do not wish to be disturbed, i also realize that, because of this fact, and the fact that the “officials” contact info is not listed, certain other managers and staff members have nobody to answer to, for poor behavior toward the public. Why is there NOT an entity in place for the public to file reports of mismanagement and poor behavior ? for entities such as the Payment Processing Center ?

  117. To Who It May Concern,
    I am writing in regards to a situation I am having with the Social Security Administration. I am an outreach worker at the Ware Council On Aging and have been working with seniors for 12 years. I have never seen such confusion and lack of communication. I was on hold for an hour and then hung up on. I have helped numerous clients sign up for Social Security and they have been waiting over 2 weeks with absolutely no response. My clients depend on their Social Security to Survive. I am hoping for some help with this situation. I have been a CORI checked employee for the last 20 years working for the state and municipalities. To this day I have been unable to speak on my clients behalf without them here and many have left frustrated because appointments have lasted so long. Please I implore you to contact me and try very hard to assist me with this situation. My clients need help and I have no sufficient way to do my job.
    Sincerely,
    Maire Bresnahan
    Outreach Coordinator
    Ware/Warren Council on Aging

  118. Mrs. Nancy A. Berryhill
    Acting Commissioner of Social Security

    Dear Mrs. Berryhill,

    I request your advice on how to help my friend who is a Medical Disability Officer for Social Security on the Island of Puerto Rico. I have just visited the island, where I saw all the damages caused by Hurricane Maria, as well as the marked recovery process. There I found a friend of mine who has been a contractor for many years at the Social Security Disability Office (in Hato Rey). My friend is indifferent about moving onto another job after four to five months of lack of pay and/or compensation, due to marked feelings of loyalty towards the Social Security Program. The situation is that all medical disability officers work activities have been placed on stand-by since last September due to office damages and relocation because of the hurricane effects. However, contractors have not been informed in anyway on when the disability office will resume its operations again. Such unnecessary marginalization, uncertainty, and lack of basic sensitivity only adds to the stress and economic burden left by Hurricane Maria.

    So, please, I look forward to hearing from you for help.

    Sincerely,
    Loren Paz

  119. I have a problem with an over payment I was hit with back in 2003. The SSA office I deal with is in Temple Hills Maryland. I have requested a “formal hearing 5 times since 2003 and have not received one yet. There is a serious problem with my account that I need taken care of but they don’t respond to the request. I last made a request April 2017 but haven’t heard a word from them. Very upset!!!!!!

  120. SSD was Court Ordered on 4-20-2017 to Pay me Benefits, my payments started by they haven’t paid my back pay. They make it very hard to contact them or Nancy A. Berryhill, Commissioner (SSA)
    I need to file a complaint but I need a Form and an address to send it to.
    I have went to my local office 3X and they are pretty clueless. They did tell me that my Lawyer was paid in full back in July 2017….
    I do think that the people that “work”(yeah right) there should be evaluated and trained better, 16K workers and it still takes them years to finish 1 case!!!!
    Horrible Management! I would be ashamed if they were my crew…

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  122. Some of the most disrespectful people on earth are apart of the this administration. I would rather go to the dentist than have to call this office!!! Both the local and national phone house some of the worst reps on the planet. I encountered two very rude, disrespectful reps I asked for a supervisor he told me right out no I couldn’t speak to one, he hung up in my face.

    • We apologize and we regret to hear you did not receive the level of customer service you expected, Letitia.
      Please keep in mind that many of our services are conveniently available anytime at our website. We encourage our customers to create a my Social Security account. With a personal my Social Security account, you can get estimates of your retirement, disability, and survivors benefits, review your earnings record and much more, thanks.

  123. dear nancy berryhill I’m having a problem with you office in chambersburg pa. they will not allow me to speak to the manager. I have been going to this office since july 2017 up to present and getting no answers they seem to blame one someone else and keep stalling the process. they seem to get great pleasure,laughing at me letting me know they have the power to do what they want when they want to do it. no one seems accountable at this office please contact me for any other info. to help resolve this ongoing problem which has been ongoing with no end in sight

  124. Need Mailing address for Nancy Berryhill, Having problem with local office, trying to correct name, took legal documents in Covington Road office in Late October, agent gave me her telephone number and asked me to call her if I received no information within three days. Called several times left messages received no return call. About three weeks ago called to speak with office administrator, I was asked why, provided Keisha name and extension number. Person asked me to hold, when she returned I was told my request had been denied and information had been mailed, I requested that the information be sent again because I had not received information. Last week I called again requested to speak to Administrator, again placed on hold, then transferred to voice mail , left message asking to be called and that information be sent. Have not received information or call back. Would like to send information to Commissioner for proper handling.

  125. My problem is trying to get a SS replacement card since I can’t find my original card and need it for employment. Between 1/10/18 and 2/12/18, I’ve requested and/or applied for my SS replacement card three times; twice online at SSA.gov and once at the local SS office in Pembroke Pines, FL. Each time I’m told it will take 7-10 business days to receive my card but unfortunately, and to my dismay, I haven’t received anything as yet.

    I’ve called the 800 number for SSA twice, once waiting almost 1 hour for a representative, only to be told “We have no control over the USPS, you just need to reapply again.” I continue to patiently wait on my SS card to come in the mail, but my situation is urgent as I lost my job in December 2017, and the company I applied for a position with on 1/10/18 can’t hire me until I provide them with my SS card. I need to be earning income and I need my SS replacement card to provide my prospective employer, but I’m losing hope that I’ll ever get my card and feel the system is failing me for such a simple request.

    • We’re sorry to hear of the inconveniences, Daniel. The information is correct. After we process your request, you should receive your replacement Social Security card by mail within 10 business days. In your situation, if you do not receive your card in 10 business days, you should return to the office where you filed your application. Also, on your receipt there should be a local phone number for you to call and speak to someone about the status of your card. We hope this helps.

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