Frauds & Scams

Inspector General Warns Public About Caller ID “Spoofing” of Social Security Fraud Hotline Phone Number

April 2, 2019 • By

Last Updated: April 2, 2019

The Inspector General of Social Security, Gail S. Ennis, is warning citizens about a caller-ID “spoofing” scheme misusing the Social Security Administration (SSA) Office of the Inspector General’s (OIG) Fraud Hotline phone number. The OIG has received recent reports of phone calls displaying the Fraud Hotline number on a caller-ID screen. This is a scam; OIG employees do not place outgoing calls from the Fraud Hotline 800 number. Citizens should not engage with these calls or provide personal information.

SSA and OIG employees do contact citizens by telephone for official purposes, and they may request the citizen confirm personal information over the phone. However, the calls do not appear on caller ID as the Fraud Hotline number of (800) 269-0271. Also, SSA and OIG employees will never threaten you for information or promise any type of official action in exchange for personal information or payment.  In those cases, the call is fraudulent, and you should just hang up.

If you receive a suspicious call from someone alleging to be from SSA or OIG, you should report that information to the OIG online at https://oig.ssa.gov/report or by calling (800) 269-0271, Monday through Friday, 10 a.m. to 4 p.m. Eastern Time. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams:  https://identitytheft.gov/ssa

See the full advisory at the OIG website.


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About the Author

Andrew Cannarsa, OIG Communications Director

Comments

  1. Pat m.

    I got a call and it said my social security number was hacked.

  2. Carolyn S.

    I have gotten many calls that my SSI number has been suspended, due to some things that had occured with it. My name is Carolyn Sue VanCleave
    6723 Birchwood Ct N. Keizer Or. 97303 1-503-551-9738. Can you tell me what all was happening with my Account. 4/5/2019. Thank You.

    • Vonda V.

      Hi Carolyn: Thank you for checking in with us. As the blog post indicates, there are some Social Security impersonation schemes that we are warning citizens about.

      If you have questions about any communication — email, letter, text or phone call — that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). You may also report the information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

    • Luke

      OMG, do not post your name, address and phone number on a public web forum. You’ve just opened yourself up for fraud. SSA web folks, please remove this thread to help this person not become an identity theft victim

  3. Sharon W.

    Received call yesterday, saying ss# was being suspended due to suspicious activity. I know this is not true, I was warned by cousin in Georgia several weeks ago. I called # back and it is not a working #.512-251-2809. Thank you!

    Sharon Walter 2161 Jean Dr., Arnold Mo. 63010

  4. Christy D.

    I got 2 calls this week. Both were 800,888 area code. I already knew that they were scam by the message they left, so i didnt respond. 772-7562 was the 800 #.

  5. JOHN H.

    OUR HOME HAS BEEN BROKEN INTO FAR TOO MANY TIMES SOCIAL SECURITY NUMBERS PHONE TAPPED PERSONAL ITEMS TAKEN FURNITURE BEING MARKED UP BY A KNIFE AND HARRASEMENT I FEEL OUR SOCIAL SECURITY NUMBERS HAVE BEEN BREECHED

  6. Mr T.

    Mr Takaphan jaruhungsin agency.gov llc public affairs federal contract membership of federal retirement plan.gov receive your report! and do not know about your number call fraud in your show in ssa program send to me for online order chang n my new citizen ssn card!

  7. Unanimous

    I received a call from (646)580-8028 from New York

    • Ann C.

      Hi. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams here. We hope this helps.

  8. Susan S.

    This warning & explanation should be posted in multiple languages & should be the subject of posters on subways & buses, PSA’s on radio & TV, etc. This is a widespread continuing problem affecting many vulnerable people including elders & disabled people, OIG has been aware of it for some time yet it continues, so much more needs to be done. I hope OIG is working with FCC & FTC & other relevant agencies to put a stop to this.

  9. Arnon L.

    We got a call from Miami area so here is the number for SSA to likely report: 786-708-8189

    • Ann C.

      Thanks for letting us know. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams here. We hope this helps.

  10. Briangar

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