How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Callie c.
I need help logging into my social security account
S.S.
Hello, Callie. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Nicholas
Why did I receive this message after completing all questions: “We have suspended electronic access to your personal information.”
S.S.
Thank you for reading our blog, Nicholas. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Cathy R.
Need a different way to verify. I can never get back to where I have to enter the code. I don’t see why this is necessary. It doesn’t work for me so important information needs to be sent in email or regular mail.
S.S.
Hi Cathy. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Teddi J.
I have a Login.gov account – all I have ever used to view my Social Security Acoount. I logged in, got the code, entered it, and keep getting taken back to the login page but when I click it, nothing happens except login page reloads. Is site down. Trying to view the message i got an email about. Please advise as to what I should do next.
S.S.
Hello, Teddi. Thank you for reading our blog. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts. We hope this helps.
Elaine L.
I’m trying to change my checking account routing number and account number – same bank. Your menu wants me to have it done 2/2025, the earliest. Meanwhile, I changed my account # on 9/27/24 and received SS direct deposit for October. However, I did not receive for November. I also just received a letter dated 12/11/24 that I can’t be paid. My health plan will no longer be deducted. Please help me with this.
S.D.
Hi, Elaine. Thanks for reading our blog and for your question. For your security, we do not have access to private information in this venue. To discuss your direct deposit payments with a representative, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. We hope this helps.
Chock
Your “Save and Continue” button is unresponsive. Does not work. To continue with “Login.” No option to attach photo.
Dee N.
Never a problem with the old system. Login.gov is a major pain. Finally got moved over I think. Wanted to look up SS info and it wants me to log in again. Why am I not surprised it doesn’t work as advertised?!
S.S.
Hi Dee. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Sharon B.
Great (sarcasm)…you send me an email stating I have a new message so I go to the website and attempt to sign in. Fine…you want me to use my Login.gov, again fine because i have one of those. But now I get a message about “did you get the code”…what code, you didn’t send me a code, nor did you verify what number you’re sending it to! Now you’re treating me like I don’t have an account. This is ridiculous! I hope it isn’t an important message because I doubt I will ever see it. 😡
Judy S.
Now that I’ve tried to switch access to the login.gov website, I am unable to login to both ssa.gov and login.gov. Please fix this – provide online tech support or in-person phone support, or a link to reset my user name as well as the password. I am currently in limbo.
S.S.
Hi, Judy. We’re sorry to hear you’re experiencing issues with transitioning your my Social Security account. If you still need help with the transition:
We hope this helps.
MO C.
HAPPY HOLIDAYS, IS ANYONE HELPING YOU FOLKS FIX THE ISSUES WITH THE NEW SYSTEM? ALL YOUR NOTES ARE HORRIBLE AND NO REPLY FROM THE YOUNG LADY LISTED ABOVE WITH DIGITAL SSA?
Martin B.
Unable to login into SSA.GOV via Login.gov or ID.me. Am able to use both logins in other websites
S.S.
Thank you for reading our blog, Martin. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.