Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Last Updated: August 19, 2021

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

How to create a my Social Security account, S S A Publication 05-10378, Infographic


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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Comments

  1. Gora d.

    Not intrested

  2. victoria v.

    I received a letter with a reset code. Unable to find where to you it. Letter says enter user name and password. The reason for the reset I do not know my password

    • Vonda V.

      Hi Victoria, thanks for using our blog. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information.

      If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

  3. Betty S.

    Received ReSet code with no instructions, going back in after receiving the letter with code, there is no place to put and ReSet Code and no instructions where to put code.
    Research on others with problems takes me to this page without that person’s comments nor the solution.Help please

    • Vonda V.

      Hi Betty, thanks for using our blog. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information.

      If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps.

  4. Cyndi G.

    I need to reset may user name and password also change address for my spouse and myself

    • Vonda V.

      Hi Cyndi, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username and password. If you are unable to conduct your business online, you can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  5. Thomas M.

    I would like to start over to create my account, as the one I thought I created will not let me proceed. For example, my username is in small letters, not capital letters (which when I hit enter is converted to all-CAPs on your system). I can’t advance to the point where I can change this to small letters, and so I also can’t check on what password I was using at the time. Please advise. Thanks

    • Vonda V.

      Hi Thomas, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps!

  6. Veto k.

    I can’t create a ID or password
    I have been trying for 2 hours
    Any combination I put in it doesn’t take
    Please help

    • Vonda V.

      Hi Veto, thanks for using our blog. We are sorry to hear about the difficulties you are experiencing. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  7. julia a.

    I have a SS account but lost my ID & password how do i change them in the system?

    • Vonda V.

      Hi Julia, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password. We hope this helps!

  8. Mary L.

    I cannot access my online account. I was sent a reset code but no instructions on where to enter it. I tried different ways and as a result have been locked out again!! I have called SS and been disconnected 3 times now. Offices are closed for in person appointments, no one answers the phone, no online questions being accepted………..What now?

    • Vonda V.

      We are sorry to hear about the difficulties you are experiencing, Mary. If you no longer have access to the second factor (cell phone or email address) on your account, and you need to change the second factor, you then can request a reset code online. The system will mail a reset code letter to the address on file. You then enter this reset code online, after signing in with your username and password, to change the second factor associated with your information.

      If you forgot your password, and the password reset questions didn’t work, we can send a temporary password in some circumstances. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username or password.

      If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  9. antonio r.

    did nor received my social security check due on 10/10/2020

    • Vonda V.

      Hi Antonio, thanks for using our blog. If you did not receive your Social Security or SSI benefit, please contact your bank or financial institution first. They may be able to determine if your direct deposit failed. If you still need to report a late, missing or stolen Social Security payment, call us toll-free at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  10. Darren C.

    how do i reset my password

    • Vonda V.

      Hi Darren, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to retrieve or change your username and password. We hope this helps!

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