Online Services

Have a Taste of our Many Online Services

July 10, 2017 • By

Last Updated: July 29, 2021

3 ice cream cones July is National Ice Cream Month. Can everyone say yum?

No matter your favorite flavor, ice cream brings a smile to almost everyone’s face. It’s synonymous with summer and laughter. The sound of an ice cream truck’s instrumental jingle still makes me want to run out of the house and chase it to buy a cone, a shake, or a banana boat.

Like the many flavors you can find in an ice cream shop, our Social Security online services suite offers a variety of services that are easy to access and sure to delight.

With your personal my Social Security account, you can:

  • Get your Social Security Statement to review your earnings and make sure they’re posting correctly;
  • Get a benefit verification letter stating that you receive Social Security benefits, no longer receive benefits or applied for benefit but did not receive an answer yet; and
  • Request a replacement Social Security card if you meet certain requirements.

If you receive benefits, you can:

  • Change your address and phone number;
  • Start or change your direct deposit information;
  • Get a replacement Medicare card; and
  • Get a replacement SSA-1099 or SSA-1042S for tax purposes.

We’ll call your personal my Social Security  account vanilla because it goes well with everything.

You can also go online and use our Retirement Estimator to estimate your future retirement benefits and plug in different dates to find your perfect retirement day. We’ll call that one chocolate because of the limitless possibilities.

So whatever your favorite ice cream is — hello gelato! — you don’t have to settle for just one flavor. And you don’t have to chase us down. You can visit us at www.socialsecurity.gov and find about all the flavors, I mean services, we offer.


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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Comments

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  4. Mary L.

    I have searched several sites within this program and found no way to apply for switching to spousal social security payments after the death of my husband. The local social security office in Orlando, FL told me I would need to get an appointment, but there was none available. That I would be contacted by US mail within 45 days. That was 44 days ago. It should not be this difficult to switch to my husband’s benefits after 44 years of marriage and the fact that his check was stopped within 5 days of his death. Please respond.

    • Ann C.

      Hi, Mary Lou. We are sorry to hear about your loss and your experience. Unfortunately, but for your security, we do not have access to private information in this venue. We ask that members in our Blog community to continue to work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. You can ask to speak to a supervisor on your next visit or call. We hope this is resolved soon.

  5. seo

    can also go online and use our Retirement Estimator to estimate your future retirement benefits and plug in different dates to find your perfect retirement day. We’ll call that one chocolate because

  6. Janette F.

    Good evening
    Need to set up a appointment at the Social Security office in Orlando, Fl at the
    5520 Gatlin office for April 1, 2019

    Thank you,
    Janette Flowers

    • Ann C.

      Hi, Janette. At this time there is not a way to schedule an appointment online. Generally, with an appointment, you will be helped before our walk-in customers. You can schedule an appointment with your local office by calling us at 1-800-772-1213 between 7:00 a.m. to 7:00 p.m., Monday through Friday. If you need to call to set up an appointment in the future, you’ll have a shorter wait time if you call later in the day. Thanks!

    • Vonda V.

      Hello Janette. We currently do not have an online appointment scheduler. However you do not need an appointment to file for benefits or appeal a disability decision. You can file for the following benefits online:
      Retirement;
      Medicare; and
      Disability.

      If you do not want to apply for benefits online, or you need to speak to us for any other reason, you can schedule, reschedule or cancel an appointment by:
      •Calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday; or
      •Contacting your local Social Security office. Thanks!

  7. James B.

    I ordered a replacement Medicare card several weeks ago and I was wondering why I haven’t received it yet

    • Ray F.

      Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

  8. Tracy M.

    I have employment wage benefit earnings missing from Ogden employers through the transcripts here in Ogden at the office located in Dept. Of Corrections Building No.. Also a Identity theft with Dept of WFS a medical breach. With a IRS filing and pin no..I also have approved through Utah legal aid. Any advice would be helpful. It seems have been unable to find help. Experian credit was also breached. My phone no is 8019205007 please help!!! Thank you. .Tracy Gardner.

  9. Leslie P.

    Need to set up appointment for September, but unable to do so. Phone lines too busy & unable to access my online account

    • Ray F.

      Hello Leslie. We apologize for any inconveniences. Sometimes we experience higher than normal call volume. Generally, when calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day or later during the week. Our representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      Our offices are open to the public on Mondays, Tuesdays, Thursdays and Fridays until 4:00 p.m. Every Wednesday at noon, offices are closed to the public so that employees have time to complete current work and reduce backlogs.
      Remember that many services are conveniently available anytime at our website. Individuals can create a personal my Social Security account to get general information about our programs or manage their Social Security benefits. Also, we respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs through our Blog and Facebook page. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this information helps!

  10. Dellwen A.

    been trying to get an appointment at the Riverside, CA office to charge direct deposit and have not been able to get an appointment

    • Ray F.

      We’re sorry to hear that you had difficulty making an appointment with your local office, Dellwen.
      Remember, many services are conveniently available anytime at our website. If you already receive benefits (retirement, survivors, or disability) and you have a bank account, you can start or update your direct deposit by using your personal my Social Security account.
      Also, you can call our toll free number at 1-800-772-1213, and one of our agents will assist you. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally you will have a shorter wait time if you call later during the day or later in the week. We hope this information helps!

Comments are closed.