General, Medicare, Social Security Number and Card

Get a Replacement Medicare Card on my Social Security

June 2, 2015 • By

Reading Time: 2 Minutes

Last Updated: August 19, 2021

A woman holds up a Medicare cardWe have more great Social Security news to share! If you lost, damaged, or need to replace your Medicare card, you can now get a replacement Medicare card using your personal my Social Security account. This is the newest feature to my Social Security as we continue to improve its functionality and convenience for you.

Your Medicare card is the most important piece of identification you have as a Medicare beneficiary — it’s proof that you have Medicare health insurance. Medical professionals and insurance companies need this proof to provide you with accurate care and compensation. If your card is lost or damaged, and you are currently entitled to Medicare, you can easily order a replacement using your personal my Social Security account.

Simply access your personal my Social Security account and select the “Replacement Documents” tab. Then select “Mail my replacement Medicare card.”

After you request a card, it will arrive in the mail in about 30 days.

More than 18 million people use my Social Security because it’s the easiest way to access their own personal Social Security information they need to plan for retirement.

Your account is a hub for doing business with us, including:

  • Keeping track of your earnings and verifying them every year.
  • Getting an estimate of your future benefits if you’re still working.
  • Getting a letter with proof of your benefits if you currently receive them.
  • Managing your benefits:
    • Changing your address.
    • Starting or changing your direct deposit.
    • Getting a replacement SSA-1099 or SSA-1042S for tax season.

We continue to add new services to my Social Security to meet your needs. We collect customer feedback so we can add features that will make your business with Social Security faster and easier. Adding the Medicare card replacement service is the latest in our efforts to make your experience with us as positive as possible.

Opening a personal my Social Security account takes only a few minutes, and it’s safe and easy. After your account is open, you can request a replacement Medicare card immediately — there’s no need to call or visit a Social Security office.

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About the Author

Nancy Berryhill, Deputy Commissioner, Operations

Deputy Commissioner, Operations


  1. James D.

    I lost or had my wallet stolen, it had my social security card and medicare card in it. What do I do?

    • Vonda V.

      Hi Steve, thank you for your question. First, realize you may not need a replacement Social Security card. You will rarely need to show it. Knowing your Social Security number is what is important. However, if you must get a replacement card, you may be able to apply online. If you do not qualify to apply online, then you can apply by mail or visit your local office with required documentation. All documents must be either originals or certified copies. To learn more on how to get a replacement card and see if you can apply online, please visit our “Social Security Number and Card” web page.

      Visit our Frequently Asked Questions web page for details on how to obtain a replacement Medicare card. Thank you!

  2. Daniel L.

    Need a replacement Medicare card. I have lost mine

    • Luis A.

      Good news, Daniel! You can request a replacement by visiting your personal my Social Security account. Thanks!

  3. Rufus L.

    I need to get a replacement Medicare Card for my 98 year old mother. She received the new card but cannot locate it.

    • Ann C.

      Hi, Rufus. For more information about the new Medicare card and how your mother can get a replacement, please visit Medicare’s website here. We hope this helps.

  4. Katherine

    Have lost my Medicare card, please help with replacement

    • Jenna Y.

      Hi, Katherine. You can request a replacement Medicare card online. Or, if you prefer, you can call our toll-free number, 1-800-772-1213, between 7:00 a.m. and 7:00 p.m., Monday through Friday. Your Medicare card will arrive in the mail in about 30 days.

      If you require immediate proof that you have Medicare, you will need to visit your local Social Security office to request it. Hope this helps!

  5. Scarlet W.

    I waited on the phone for over 20 minutes and no help! I need a replacement Medicare card for my mother because she lost her new card. Please call me at 931-732-4230!

  6. Scarlet W.

    How do I get a replacement Medicare Card for my mother if she has lost her card?

  7. Elaine n.

    I tried doing this on the telephone and the machine can’t get my name!!
    I can’t remember my password or my username for The wait time is one hour to speak to a human. This is terrible.

    • Ann C.

      Hi, Elaine. We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume. Our national toll-free number, 1-800-772-1213 (TTY 1-800-325-0778), has representatives available Monday through Friday between 7:00 a.m. and 7:00 p.m. Generally, you have a shorter wait time if you call later in the day. Or you can contact your local Social Security office. We also offer a few different ways to reset your password or retrieve your username. For more information, check out our Frequently Asked Questions. We hope this helps.

  8. George R.

    Lost my new medicare card Need a replacement card

  9. Tomasdoyle

    I have not received the new medicare replacement card

    • Jenna Y.

      Hello. Hi. Due to security reasons we do not have access to your personal information in this venue, so it’s difficult for us to determine why you have not received a Medicare card. Typically, you can expect to receive your Medicare card in 30 days from the date you submitted your application. However, if it has been longer than 30 days, we suggest you continue to work with your local office to inquire about the status of your card. Their information can be found at _ Thanks!

  10. Judith S.

    I be not rcceived my new SS CARD yet.

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