General, Medicare, Social Security Number and Card

Get a Replacement Medicare Card on my Social Security

June 2, 2015 • By

Last Updated: August 19, 2021

A woman holds up a Medicare cardWe have more great Social Security news to share! If you lost, damaged, or need to replace your Medicare card, you can now get a replacement Medicare card using your personal my Social Security account. This is the newest feature to my Social Security as we continue to improve its functionality and convenience for you.

Your Medicare card is the most important piece of identification you have as a Medicare beneficiary — it’s proof that you have Medicare health insurance. Medical professionals and insurance companies need this proof to provide you with accurate care and compensation. If your card is lost or damaged, and you are currently entitled to Medicare, you can easily order a replacement using your personal my Social Security account.

Simply access your personal my Social Security account and select the “Replacement Documents” tab. Then select “Mail my replacement Medicare card.”

After you request a card, it will arrive in the mail in about 30 days.

More than 18 million people use my Social Security because it’s the easiest way to access their own personal Social Security information they need to plan for retirement.

Your account is a hub for doing business with us, including:

  • Keeping track of your earnings and verifying them every year.
  • Getting an estimate of your future benefits if you’re still working.
  • Getting a letter with proof of your benefits if you currently receive them.
  • Managing your benefits:
    • Changing your address.
    • Starting or changing your direct deposit.
    • Getting a replacement SSA-1099 or SSA-1042S for tax season.

We continue to add new services to my Social Security to meet your needs. We collect customer feedback so we can add features that will make your business with Social Security faster and easier. Adding the Medicare card replacement service is the latest in our efforts to make your experience with us as positive as possible.

Opening a personal my Social Security account takes only a few minutes, and it’s safe and easy. After your account is open, you can request a replacement Medicare card immediately — there’s no need to call or visit a Social Security office.


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Deputy Commissioner, Operations

Comments

  1. Cashimere A.

    Hey I was wondering what documents do I need to get my social security card if I’m not from the state of Texas and all I have is my birth certificate?

    • Ann C.

      Hi, Cashimere. First, realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card, please visit our Social Security Number and Card web page. We prefer a government issued document with your picture as proof of identity to replace your Social Security card. If you do not have one or you cannot get one within a reasonable amount of time, we may be able to use other documents such as:
      •Employee identification card;
      •School identification card;
      •Health insurance card; or
      •U.S. military identification card.
      Keep in mind all submitted documents must be either originals or copies certified by the issuing agency and must (unless otherwise indicated) have been issued within the last two years. We cannot accept photocopies or notarized copies of documents. Once you’ve submitted all the needed documents, it can take up to 10 business days from the date we received the application to mail a replacement card. We hope this helps.

  2. Charles B.

    I lost my social security card and don’t remember the social security number and I need to get a replacement.

    • Vonda V.

      Hi Charles, thank you for your question. First, realize you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important. However, if you must get a replacement card, you may be able to apply online. If you do not qualify to apply online, then you can apply by mail or visit your local office with required documentation. All documents must be either originals or certified copies. To learn more on how to get a replacement card and see if you can apply online, please visit our “Social Security Number and Card” web page. We hope this helps!

  3. Leo J.

    Please rush to me a new medicare card. Medical offices ask me about a new card every time when I visit them.

    • Vonda V.

      Hi Leo. Medicare has finished mailing out the new Medicare cards. If you haven’t received yours, you may need to update your address. You can do both – change your address and request a replacement Medicare card – in your personal my Social Security account.

      If you are unable to create an account or encounter a problem, call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk” or contact your local Social Security office.

      Go to http://www.medicare.gov/newcard for additional details for those that haven’t received their card.

  4. Daisy P.

    I need a replacement Medicaid card what do I need to do get a new one. I had Lost it

  5. Patricia M.

    most of your system is broken. When Im told that I will have to wait 1 hour and 45 minuites to apply for a lost medicare care, somebody doesn’t care about the person trying to apply…..I am 75 years old and just cannot sit and wait for this to solve its self. I reaqlly need this service . I have lost my medicare card,,,,,,,,,,,can you please sincerely halp me to attain a replacement?

    • Vonda V.

      Hi Patricia, thank you for using our blog to ask your question and we are sorry to hear about your long wait times. Visit our Frequently Asked Questions web page for your options on how to obtain a replacement Medicare card. You can also visit http://www.medicare.gov/newcard for additional details on the new Medicare card.

  6. Estella H.

    Very nice, but if you can’t remember the original address or telephone number you used when you signed up for Medicare (because you are 95 say), you can’t create a mySocialSecurity account. Going in to one of the offices solves the immediate problem, but still will not allow you to set up an online account! Multiple trips for multiple problems that could easily be dealt with on line if you could get on line!

  7. Christopher H.

    Having a link to the site where to do this would be helpful.

  8. Bronislaw A.

    seemingly simple request…to get a replacement MediCare card. Your system is the most convoluted process I’ve ever run into. Still haven’t managed to request the replacement card.

    • Ann C.

      Hi, Bronislaw. You can request a replacement Medicare card online using your personal my Social Security account. Or, if you prefer, you can call our toll-free number, 1-800-772-1213, between 7 a.m. and 7 p.m., Monday through Friday. Your Medicare card will arrive in the mail in about 30 days. We hope this helps.

  9. Gary R.

    I lost my new Medicare card and want to replace it

    • Ann C.

      Hi, Gary. Good news! If you need a replacement Medicare card or immediate proof that you have Medicare, you can take care of both online by setting up a personal my Social Security account. Hope this helps!

  10. Lynn A.

    I need a replacement card for both my Social Security and Medicare cards. These were stolen when I was robbed and had my purse stolen on December 5th, 2018.in Aurora, Colorado.

    • Ann C.

      Hi, Lynn. We are sorry to hear about your situation. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card, please visit our Social Security Number and Card web page. If you need a replacement Medicare card or immediate proof that you have Medicare, you can take care of both online by setting up a personal my Social Security account . We hope this helps.

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