General, Medicare, Social Security Number and Card

Get a Replacement Medicare Card on my Social Security

June 2, 2015 • By

Last Updated: August 19, 2021

A woman holds up a Medicare cardWe have more great Social Security news to share! If you lost, damaged, or need to replace your Medicare card, you can now get a replacement Medicare card using your personal my Social Security account. This is the newest feature to my Social Security as we continue to improve its functionality and convenience for you.

Your Medicare card is the most important piece of identification you have as a Medicare beneficiary — it’s proof that you have Medicare health insurance. Medical professionals and insurance companies need this proof to provide you with accurate care and compensation. If your card is lost or damaged, and you are currently entitled to Medicare, you can easily order a replacement using your personal my Social Security account.

Simply access your personal my Social Security account and select the “Replacement Documents” tab. Then select “Mail my replacement Medicare card.”

After you request a card, it will arrive in the mail in about 30 days.

More than 18 million people use my Social Security because it’s the easiest way to access their own personal Social Security information they need to plan for retirement.

Your account is a hub for doing business with us, including:

  • Keeping track of your earnings and verifying them every year.
  • Getting an estimate of your future benefits if you’re still working.
  • Getting a letter with proof of your benefits if you currently receive them.
  • Managing your benefits:
    • Changing your address.
    • Starting or changing your direct deposit.
    • Getting a replacement SSA-1099 or SSA-1042S for tax season.

We continue to add new services to my Social Security to meet your needs. We collect customer feedback so we can add features that will make your business with Social Security faster and easier. Adding the Medicare card replacement service is the latest in our efforts to make your experience with us as positive as possible.

Opening a personal my Social Security account takes only a few minutes, and it’s safe and easy. After your account is open, you can request a replacement Medicare card immediately — there’s no need to call or visit a Social Security office.


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Deputy Commissioner, Operations

Comments

  1. Betty P.

    I need to know why social security is punishing me by taking $287 from my monthly check of $361. They told me it’s because I am not paying half the living expenses for the 94 year old woman I am living with. She needs daily help. I make 3 meals a day for her and take her where she needs to go and in exchange for her care giving, she provides me with a place to sleep and shower, otherwise I would be homeless.
    DOES SOCIAL SECURITY REALLY OPERATE DAILY ON LIES????

    • Ann C.

      Hi, Betty. Unfortunately, your issue is a bit more than we can handle in this forum. For your security, we do not have access to private information in this venue. We ask that members in our Blog community to work with their local office for specific questions about their case. We hope this is resolved soon.

  2. Cindi L.

    Hi!
    I have tried 3 times to enter new password because as usual I forgot it?..
    Supposedly I was to receive text with security code, DID NOT happen so…..unable to use my account.
    R
    Frustrated

    • Ann C.

      Hi, Cindi. We are sorry that you are having difficult accessing your personal my Social Security account. If you are still having trouble accessing your my Social Security account, please call our dedicated my Social Security Hotline. To reach this hotline, call 1-800-772-1213, and select the prompt “helpdesk”. The help desk will be available to callers between 7:00 a.m. and 7:00 p.m. Generally, you’ll have a shorter wait time if you call later in the day. You can also contact or visit your local office. We hope this helps.

  3. R W.

    Was not sure this was not a scam website – the mortgage questions were incorrect – I have no mortgage – and there was no box for “None of the above” Had to call SS, wait, then speak to a polite, helpful person.

  4. Sue H.

    Have you already sent a Medicare card in the mail that we missed?

    • Vonda V.

      Hi Sue. Your new Medicare card will automatically come to you. You don’t need to do anything as long as your address with Social Security is up to date. Mailing takes time. Your card may arrive at a different time than your friend’s or neighbor’s.

      If you need to update your address, you can use your personal my Social Security account.

      Visit Medicare.gov/NewCard for additional details regarding the new cards.

  5. Ritchie F.

    I cannot access “my social security” because it sends the message that my birthdate is incorrect!

  6. Jeanette R.

    I have not received my new Medicare card.
    Jeanette Ruth Clements
    ** new address:
    710 West 13th Ave E-7
    Escondido CA 92025

    e mail. rclements1@san.rr.com

    • Vonda V.

      Hi Jeanette. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. If you need to update your address, you can use your personal my Social Security account.

      Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard for additional details.

      Just a reminder – We do not have access to personal information in this venue. Please be cautious about posting personal information on social media channels.

  7. ray p.

    you’re site is not working. highlighting my “social security” does not open.

    all i want is a new medicare card. or at least the new number. (still have the social security number)

    • Vonda V.

      Hi Ray, thank you for your question. Medicare will automatically mail your new card to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. If you need to update your address, you can use your personal my Social Security account.

      Mailing millions of Medicare cards takes some time, so you might get your card at a different time than friends or neighbors in your area.

      Visit Medicare.gov/NewCard for additional details.

  8. HENRY M.

    Sign into SSN account takes you around in circles and continually wants to reset password!

    • Vonda V.

      Hi Henry, thanks for using our blog. Sorry to hear you are having difficulties with your my Social Security account. For assistance with your account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.

  9. Scott H.

    As a representative payee for a minor is there any way I can manage their account online?

    • Vonda V.

      Hi Scott, thank you for using our blog to ask your question. Our current policy does not allow people under the age of 18 to have a my Social Security account. If you’re referring to the Representative Payee Accounting Report, check out the Frequently Asked Questions for individual payees because there have been some law changes with who is required to complete an accounting report.

  10. Robin e.

    I already have an account but I am having a hard time getting n it HELP!!!

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