Currently, a Social Security field office is generally open to the public from 9:00 a.m. to Noon on Wednesdays. Beginning on January 8, 2020, offices will remain open until 4:00 p.m. on Wednesdays, with typical field office hours from 9:00 a.m. until 4:00 p.m., Monday through Friday. This change restores Wednesday public service hours that were last in place in late 2012. You can locate the closest field office to you using our field office locator.
In addition to expanding our hours of service, we will be hiring 1,100 front line employees to provide service on the agency’s National 800 Number and in its processing centers. We are currently bringing onboard 100 new processing center employees and approximately 500 new teleservice representatives for the 800 Number. An additional 500 hires for the 800 Number will occur later in 2020.
Increasing full public service hours at our nationwide network of more than 1,200 field offices is the right thing to do and will provide additional access. The hiring of 1,000 new employees to provide service through our National 800 Number, and an additional 100 hires to process people’s Social Security benefits at our processing centers around the country are steps in the right direction in our mission to greatly improve the service we provide.
I invite you to read my Open Letter to the Public to learn more about my commitment and plan to improve service.
While we continue to improve both the access to and the experience with our services, it is important to note that most Social Security services do not require the public to take time to visit an office. People may create a my Social Security account, a personalized online service, at www.socialsecurity.gov/myaccount.
Through their personal my Social Security account, people can check personal information and conduct business with Social Security. If they already receive Social Security benefits, they can start or change direct deposit online, and if they need proof of their benefits, they can print or download a current Benefit Verification Letter from their account.
People not yet receiving benefits can use their online account to get a personalized Social Security Statement, which provides earnings history information as well as estimates of future benefits. Currently, residents in 40 states and the District of Columbia may request a replacement Social Security card online if they meet certain requirements. The portal also includes a retirement calculator and links to information about other online services, such as applications for retirement, disability, and Medicare benefits.
Many Social Security services are also conveniently available by dialing toll-free, 1-800-772-1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 1-800-325-0778.