General, Medicare

Equitable Relief for Medicare Enrollment and Disenrollment

May 3, 2022 • By

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Last Updated: May 3, 2022

Senior woman works on her tablet while sitting in her kitchenThe Centers for Medicare & Medicaid Services is providing equitable relief to individuals who could not submit premium Part A or Part B enrollment or disenrollment requests timely due to challenges contacting us by phone. This relief applies to the 2022 General Enrollment Period, Initial Enrollment Period, and Special Enrollment Period.

If you were unable to enroll or disenroll in Medicare because you could not reach us by phone after January 1, 2022, you will be granted additional time, through December 30, 2022.

For more information, call 1-800-772-1213 or use our Office Locator to find the number for a local office.

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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

Comments

  1. Joseph B.

    I am a very upset retired military veteran due to a ”glitch” for my spouse who was a successful transplant after three years get a letter saying her Medicare part A and part B are terminated. Same time her Tricare advises that her coverage is now changed to select and not restored to Prime. She and I did see social security over a month ago and still no resolution to getting Medicare A dropped off the system which will not allow DEERS to process an enrollment back into full medical coverage. THIS needs results!!

    • Ann C.

      Hi, Joseph. We are sorry to hear about your spouse’s experience. For her security, we do not have access to private information in this venue. We encourage her to continue to work with her  local Social Security office. She can ask to speak to a manager on her next visit or call. She can also can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take her to the “Email A Question to our Support Team” form where she can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  2. John S.

    Hi I was unable to enroll in Medicare B during the general enrollment earlier this year because I was hospitalized on oxygen and when recovered enough to call Medicare via phone was hung up on and couldn’t get through. I’ve since been without coverage this year. I only recently found out I that was eligible/could submit an application using the Special enrollment period and submitted that a few weeks ago via mail but was told I couldn’t retroact coverage back to earlier in the year using SEP. I now read this article and want to request equitable relief back to earlier in the year if possible given my Situation. Can I request equitable relief now or am I not eligible to retroact because I’ve already submitted the enrollment request through SEP? Please let me know what my options are thank you so much

    • Ann C.

      Hi, John. Thanks for visiting our blog. For your security, we do not have access to private information in this venue. Please contact your local Social Security office for assistance. We hope this helps.

  3. Toni H.

    I have already enrolled in Part A and B. I very recently found out that since I am working with health coverage I can unenroll in Part B. I contacted SSA and the representative gave informed instructions on what to do. She stated that she was sending me the form via email. I didn’t receive it and been trying to locate the form to complete as quickly as possible.

    • Ann C.

      Hi, Toni. We are sorry to hear that. We do not offer form CMS-1763 online. If you wish to terminate your enrollment, a signed request for termination and a personal interview is required, when possible. Please contact your local Social Security office for assistance. We will help you submit a signed request for termination or Form CMS-1763. We hope this helps. 

  4. Fritz A.

    I am a financial advisor and have a client who applied for Medicare B with a social security employ in June when she turned 65. She is not drawing her social security retirement benefit. She recently received a letter and bill in the mail claiming she is required to submit a payment on or before September 25th to pay through December or will lose her Medicare B benefit. I can understand a payment requirement through October plus establish bank information to cover monthly payments going forward until she begins receiving her social security benefit. Seems incorrect to require a total payment through December.

    • Ann C.

      Hi, Fritz. Thanks for visiting our blog. Medicare premiums are billed monthly or quarterly. If the individual receives benefits, we will automatically deduct the Medicare Part B premium from their monthly payments. Oherwise, they are billed quarterly by Medicare. For more information, visit here. We hope this helps. 

  5. Carmelina A.

    Hello,
    I want to apply for equitable relief for Medicare Part B premiums. Social Security billed me for a whole year that I didn’t have Medicare Part B. After signed an agreement with Social Security on a payment plan of a debt that we both agree, I began making payments plus the monthly premium. After awhile I began receiving bills from Medicare for greater amounts than Social Security and I agreed to pay per our agreement. I contacted Medicare and they explained to me that in their system didn’t show any updates about the agreement, so Medicare terminated my Medicare Part B. Hopeless about the situation I reached out to a Congressman in my district for help. After his intervention my Medicare Part B was reinstate, but I didn’t know that Social Security was going to bill me for the whole year that I didn’t have Medicare Part B. I have a bill for more than $ 3000 dollars and my Medicare Part B was terminated. At this point, I am not interested in what Social Security did or didn’t do. I just want this issue to be resolved properly and I want an equitable relief for the $ 3000 and Medicare Part B to be active again.

    • Ann C.

      Hi, Carmelina. Thanks for visiting our blog. Unfortunately, your situation is a bit more complex than we can handle in this forum.or your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

  6. Frankie W.

    Hello, I am writing for my boyfriend who was a marine in Vietnam in 1967-1968. He was wounded and honorable discharged and received a Purple Heart, his brother was shot and killed over there also. My question is because he always had coverage through the VA when we applied for his Medicare part B he was penalized heavily ( they said because he did not have coverage for several years) But he ALWAYS had coverage through the VA and used it often. We now have ungodly waits for seeing a doctor…. And he had been trying to get his knee replacement for over a year through the VA. To no avail. He is 100% P&T through the VA but charged over 300 dollars a month for his part-b coverage, which we dropped because he could not continue to pay it. This seems so unfair and it is very frustrating! Can you help us ?

    • Ann C.

      Hi, Frankie. First of all, we want to thank your boyfriend for his service to our country. Unfortunately, only individuals that are still working and are covered under an employee group health plan based on that current work qualify for a Special Enrollment Period (SEP). To find more details on an SEP, visit here. He may wish to contact his local Medicare SHIP (State Health Insurance Program Coordinator)  to discuss his options. We hope this helps.

  7. Rita M.

    I filled out the Termination of Supplementary Medical Insurance (Medicare Part B).
    I want to terminate this since I am still working and have medical insurance though my employee.
    Where do I mail this form once completed, it does not state on the form where to mail it once completed.

    • Ann C.

      Hi, Rita. Thanks for visiting our blog. You can return the completed form to your local Social Security office. We hope this helps.

  8. Michael C.

    I am requesting to disenrollment at this time for Medicare.

    • Ann C.

      Hi, Michael. Thank you for visiting our blog. We do not offer form CMS-1763 online. If you wish to terminate your enrollment, a signed request for termination and a personal interview is required, when possible. Please contact your local Social Security office for assistance. We will help you submit a signed request for termination or Form CMS-1763. We hope this helps. 

  9. Beth A.

    Thank you SSA employees for your service and dedication to the nation. I have a question about Advantage and why is the Medicare office encouraging people to enroll and switching them from the original plan to an advantage plan? I ask this b/c older people don’t realize the original plan is being phased out by private insurance venture capitalist and if they eliminate it, they can deny benefits and older people will die after age 65. Advantage is making billions in profits from taxpayers. Please advise.

  10. Doreen P.

    How much is taken from my and my husbands SS for Medicare Ins? We pay Blue Cross Blue Shield $24 each.
    Medicare is way too expensive!!! We are healthy seniors and this deduction hurts our monthly living bills.

    • Ann C.

      Hi, Doreen. Thanks for visiting our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.

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