Customer Service Is What We Do

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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982 thoughts on “Customer Service Is What We Do

  1. My husband and I needed a copy of our social security for 2019 income tax. We went to the office located in Pekin Illinois on Friday February 28th at approximately 2:00 CST. It was very evident our request aggravated this man. After asking for our drivers liscences he pitched them back at us. This whole request took about 2 minutes of his time. I asked him if I could ask a question and got a heavy sigh. I’m 75 years old and don’t need treatment like this. I told him he was extremely rude to which he had a snotty reply I found unnecessary. I told him to forget it I’d ask somewhere else. I’m sorry he was having a bad day but, perhaps, this job is not a good fit for him.

  2. I just applied for Medicare last month.
    I got a phone call this weekend asking for my birthday. I didn’t give it to them.
    Now I got an email from Renee’ Moore 866-431-2875 x30765. The email has the @ssa.gov, but no SS agency logo. She said she is processing my application for benefits, but didn’t state “Medicare” benefits.
    How do I verify she is legit? I have searched all over your site to employees, but nothing comes up.
    Please put something on your site that allows us to check if the phone number or the person is a scam.
    Thanks.

  3. I just spent ONE HOUR waiting for someone to “be available” to take my call. I simply needed to get a copy of my deceased mother’s 1099 form – she died last August and I need it for taxes. I was told I would have to go to my local office. First, given all the questions I have to answer to even get to a person, there is no reason callers seeking a 1099 can’t be told they cannot be obtained for a deceased person through this number. There’s also no reason I should not be able to discover this on your website. Second, I should not have to (and may be unable to) take time off work to obtain this document. I understand the need for security, but copies of a death certificate and documentation of my appointment as executor have been sufficient to do other tasks by mail. Social security is aware of my mom’s death so the SSN can’t be used for identity theft. Please don’t tell me to use the on-line system- you aren’t allowed to use that for someone else’s account. Let me be clear. I am not seeking benefits. I am simply trying to pay my mother’s final taxes. This should not take up a day of my time at the social security office. Perhaps I should simply bill my time waiting to my mother’s estate and write it off as a tax expense.

    • We’re sorry to hear about your loss, Tim. The benefit statement is mailed to the last address in our records and is intended for the spouse or executor of the deceased. If you do not have access to the mail at that address, the executor will need to go into the local field office with proof of death and proof of executorship. An SSA-1099 can also be given to someone receiving benefits on the deceased beneficiary’s record such as a spouse, parent, or child of the deceased.

  4. Look. I NEED HELP RIGHT NOW, AND CAN’T WAIT FOR NEXT MONTH TO FILE MY EARLY RETIREMENT SOCIAL SECURITY BENEFITS! I WANT TO GET IT FILED TODAY, AND THER DAMN SYSTEM ONLINE KICKED ME OUT TWICE. NOW IS OSMEBODY GOING TO HELP MER SO I CAN GET MY EARLY RETIREMENT AND A POTENTIAL STIMULUS CHECK SO I CAN PAY MY DAMN RENT AND BUY OTHER ESSENTIAL THINGS I NEED? OR DO I HAVE TO SUFFER JUST BRCAUSE I’M BLACK! IS THAT THE WAY YOU PEOPLE DO THINGS NOW IN D.C.?

    • Hi, Perry. We understand your frustration. For your security, we do not have access to private information in this venue. You can also contact your local Social Security office for assistance. Look for the general inquiry telephone number under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this helps.

  5. I’m trying to find someone who can help me. I need a paystub of my husband. can someone mail it to me? I don’t have a printer to print it out for myself. I’ve been on hold for awhile. I didn’t know where to go online. cant see people in person. thought this was the next best thing.

  6. Since May 22nd, I have left 14, so far polite, messages for a Mr Sanchez at the Yakima WA office, who was identified as my case worker or whatever you call them. I have received no answer at all. His message says nothing about him being on vacation or fired. A very few minutes would address my questions. If customer service is important as you say, this guy is not doing what we pay him to do.

    • Hi, Joseph. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can ask to speak to a manager on your next call to your local Social Security office. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

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