General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

Last Updated: August 19, 2021


Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.


See Comments

About the Author

Deputy Commissioner, Office of Communications


  1. Joseph S.

    My monthly retirement benefit was due on the 15h. It is now 9;00 PM on the 18th. I need to pay my bills. what is the problem? Joseph Saviano *** – ** – ***

  2. thomas h.

    cant change my password for 3 years on hold for days

  3. Marcia L.

    And I rest my case…… even the set up of this blog page doesn’t have the logic of displaying the most recent comments first. Where are your IT guys!

  4. Marcia L.

    Your computer system is a mess. I spent a year going to the local office in Cambridge, Ma, trying to get my 2017 and 2018 earnings taken into account for social security benefits, at least 4 visits. Still nothing, despite the good intentions of the people in the local office. It’s not them, it’s your old system! They type in the info, if the system doesn’t register it, they are powerless to do anything until on the third try and many months later, they are then “allowed” to contact a different department to have them pick up the slack. They admitted that their system is out of date. If social security is putting all it’s/our eggs into the one basket of IT, the system should be as up to date as possible given the importance of its mission. Or is it that people on SS just aren’t top priority so the money gets spent elsewhere! I have spent time going to the offices – all wasted. Who has time for this! I will look into where else I should complain because this simply is not right for a government agency with such an important function. It’s Kafkaesque!

  5. Laura E.

    Where do I mail a W-4V to change Federal Tax withholdings from my SSA.?

    • Ann C.

      Hi, Laura. In order to have taxes withheld from your Social Security benefit, you must start by printing, completing and submitting an IRS Voluntary Withholding Request Form (Form W-4V). On this form, you can choose to have 7, 10, 12, or 22 percent of your monthly benefit withheld. The Form W-4V (to withhold federal taxes from your Social Security benefits) can be returned to your local Social Security office by mail or in person. See our Benefits Planner: Withholding Income Tax From Your Social Security Benefits web page for more information. We hope this helps.

  6. Mistie B.

    Customer Service is NOT what the woman at Window #1 was about. I have never been so humiliated and treated so abusive by a public servant, we pay her wages. This is the Houson, Texas Aldine Mail Rte.
    My adopted daughters names have been wrong on their cards and she berated me in front of my daughter about losing documentation and wouldn’t stop asking me the same questions over and over again and getting mad I had the same answers. I’ve never experienced such rude behavior. Traumatizing.

  7. Gerald W.

    you ARE NOT about customer service. We have been trying to correct a simple date of birth error on YOUR part for weeks with no progress – the lack of responsiveness would be laughable if it wasn’t so shameful. Any private enterprise that was this incompetent would not survive two years.

  8. Raul G.

    what benefit can i receive if i don’t life insurance

  9. Donna L.

    I am being harassed by a person who claims to work in your loss prevention section. Misty Dawn Vance. My Dr’s are receiving phone calls etc.

  10. sherrie l.

    when does medicare insurance begin after you have been approved?

    • Ann C.

      Hi, Sherrie. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

Comments are closed.