General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.


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Deputy Commissioner, Office of Communications

Comments

  1. STEVE J.

    All my mail from Social Security comes to me in spanish, and I can’t read spanish. What can I do?

    • Ann C.

      Hi, Steve.You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  2. Dianne B.

    I received a letter that said I may be entitled to benefits on the record of my husband Bryan Benson. How do I file an application? My husband has a social security number but I am a Canadian citizen and do not have a social security number. Could you please tell me how to do this? Thank you.

    • Ann C.

      Hi, Dianne. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  3. Andy C.

    Hello, just wondering the process in what step to take next to take me off my daughters beneficiary account as a payee. She turned 18 in September and she recently set up direct deposit under her name. I think she is using the same account that’s been receiving her beneficiary checks. My name is also on account, so she tried to withdraw money but could transfer money to her other checking account. Please let me know( her dad) what needs to be done to give her full access since she’s 18. Thanks, Andy C. Hines

    • Ann C.

      Hi, Andy. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  4. William M.

    I get my benefits the fourth wednesday of the month. This month it is christmas. when will the direct deposit happen?

  5. Marsha L.

    My account has been suspended due to you not being able to verify who I am. Please advise me what I need to do to get this cleared up.
    Thank you
    —————-
    —————-

    • Luis A.

      Hi Marsha. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  6. Hyman N.

    DD 214 Increased Social Security Benefits for Vets
    Activ Duty between January 1957 to December 31,2001
    Qualify for a higher social security payment because of
    your Military service.
    I was in the USAF from 1951 thru 01 March 1979.
    Am I eligible for this benefit?

    • Luis A.

      Hi Hyman. Thanks for your question. Under certain circumstances, special extra earnings for your military service from 1957 through 2001 can be credited to your earnings record for Social Security purposes. These extra earnings credits may help you qualify for Social Security or increase the amount of your Social Security benefit. Special extra earnings credits are granted for periods of active duty or active duty for training. They are not granted for inactive duty training. For service in 1978 through 2001, for every $300 in active duty basic pay, you are credited with an additional $100 in earnings up to a maximum of $1,200 a year. This is applied when you file for Social Security benefits. Visit our Retirement Planner internet page for more information. We hope this helps.

  7. Holly D.

    I’d like to know why I cannot set up an account-does this mean someone is using my ss number already?

    • Luis A.

      Hi Holly. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, between 7:00 a.m. and 7:00 p.m. At the voice prompt, say “help desk”; or
      •Contact your local Social Security office. We hope this helps.

  8. Ray A.

    I have been called several times with an 1 800 9355668 to tell me someone is using mySS number and another number they use is1 5126418827

    • Luis A.

      Hi Ray. Thanks for letting us know. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
      If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.

  9. SHEILA K.

    HOW IS THE SOCIAL SECURITY AMOUNT ONE RECIEVES FIGURED

    • Luis A.

      Hi Sheila. Thank you for your question. On this Social Security internet page, we explain how we calculate the benefits. We hope this helps.

  10. Luanne L.

    Does Officer Joseph wald Badge # 417j2741 work for the Social Security Administration? I received a phone call today from this person saying I have 7 allegations against me and a 2.9 million in International Bank that’s from launderying money or narcotics. He seemed to have all my information but in the middle of our conversation he hung up on me. Now I’m afraid that my personal!information has been stolen or jeporized. Are you familiar with this person or situation? And what can I do to be safe! Thanks Luanne

    • Luis A.

      Hi Luanne. Thanks for letting us know. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
      If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.

Comments are closed.