Customer Service Is What We Do


Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.


978 thoughts on “Customer Service Is What We Do

  1. My passport & birth certificate have not been returned to me. I followed the instructions of Antonio Nares, w10, r5 social Security Administration! P.O. Box 4117, 1221 Nevin Ave. Richmond, CA 94801-3192.
    BNC#: 20D1645J67395
    The claim has been processed and money arrived in our bank nearly a month ago and my property has not been returned and I feel I’m being ignored.
    Danny Buckley
    Help me or let me know who can. Thanks

    • Hi Danny, thanks for using our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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