Coronavirus (COVID-19): Important Information about Social Security Services

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.

Please read our press release to learn more, including how to get help from the Social Security Administration by phone and online. You can also visit our Coronavirus (COVID-19) information page to learn more and stay up to date.

Please share this message with your friends and loved ones.

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2,075 thoughts on “Coronavirus (COVID-19): Important Information about Social Security Services

  1. I, Ma A Duarte Sanchez, SSN *** – ** – *** have an appointment on May 30th. I am unable to attend. I am in Mexico and the International Border is closed. Could you please move my appointment to the month of July, 2020. The International Border is tentatively opening in late June.
    Thank you

    • Hi Holly. We apologize for the delay in receiving your son’s Social Security card. Each state has different processing times. See our chart on how long your state takes to process the card application. If you haven’t received the card within the time frame given, call your local Social Security office. Please look for the general inquiry telephone number. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  2. I was just looking at my SSI amounts that I will be receving at 66 and 70. I check every month but have never seen that message. I noticed it said I am receiving Medicare Benefits but I am not, I had to sign up when I turned 66. It said this is how they declare how much money I will be getting. Can you please help me with this.

    • Hi Linda. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  3. WHERE IS MY STIMULUS CHECK? HERE IT IS 26TH OF MAY 2020 AND I STILL. HAVE 0 BALANCE IN MY ACTT. WHICH I HAVE USED FOR DIRECT DEP. ALL ALONG .SOCUAL SECURITY HAS HAD MY ACTT. INFO FOR A LONG WHILE NOW. PLEASE HELP ME THANK YOU.

    • Hi, Flora. The Internal Revenue Service (IRS), which is part of the U.S. Treasury, will be making Economic Income Payments. Please visit the Internal Revenue Service’s website here for all your Economic Income Payment-related questions. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. We hope this helps.

  4. My son has a bank account and still has not got his covid 19 check. What do I have to do as his payee

    • Hi, Trish. The Internal Revenue Service (IRS), which is part of the U.S. Treasury, will be making Economic Income Payments. Please visit the Internal Revenue Service’s website here for all your Economic Income Payment-related questions. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. We hope this helps.

  5. I am Janet Torres payee writing on behalf of her she has no idea of why she has not received any word on any stimulus for her please contact us ,please she is in need of help 407-686-3406

  6. I am a Soc Sec retiree, non-filer, with same address and direct deposit bank account info for past three years. Why hasn’t my Stimulus payment been direct deposited? This is May 30, 2020?

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