COVID-19, General

Commissioner Saul Communicates to Congress about the State of Social Security Services

April 26, 2021 • By

Last Updated: April 26, 2021

A photo headshot of SSA Commissioner Andrew SaulAndrew Saul, Commissioner of Social Security, wrote to key members of Congress to raise awareness of the resources Social Security needs to recover from the ongoing pandemic and improve service.

“Since becoming Commissioner, I have focused our actions and our resources on efforts to improve the service we provide to the millions of people who turn to us for help. I have been clear in my budget requests about what it takes to improve service and maintain the integrity of our programs: both additional frontline staff to help people now, and information technology (IT) investments to improve our future,” said Commissioner Saul.  “2021 is a critical year to shape the agency for post-pandemic success, but our resource constraints will delay our recovery. I appreciate President Biden’s support of our needs with his FY 2022 budget request of nearly $14.2 billion for us, which is $1.3 billion more than what we received this year to operate our agency. No one anticipated the duration of the pandemic and the ongoing challenges it presents.”

For the full text of Commissioner Saul’s letter, please read our press release.


Tags: , ,

See Comments

About the Author

Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)

Comments

Please review our Comment Policy before leaving a comment.

  1. Dianna Mcarthur

    Good morning,
    My name is Dianna Mcarthur (***-**-****) I filed for disability December 16th 2020. I have provided everything I need to process my claim. However I have discrepancies. After 5 months of waiting for an answer, I started calling my doctors offices to find out if they had been contacted by social security. In this NONE OF THEM HAD RECEIVED ANYTHING. SO, I began calling social security numbers for days then I got to someone who gave me a name of Mrs Smith which I left messages for. Which in turn NEVER spoke to her she never returned my call. Then I was SO CALLED, reassigned to a Mrs Moore. So after calling day after day she finally begrudgingly spoke to me with no common courtesy at all. She said I lied about my doctor. Which was not at all the truth. She claimed I never went to the doctor Dr Masood at all which I have been in association with the practice for 10 years now. So I asked what address was she sending this to which was not at all my doctors address. So I gave her the correct address . She then claimed that she was putting the information in the mail that very day. In the meantime when I had appointments I would ask if they had received anything which they always replied no so 51/2 weeks later I called until I got her on the phone and simply asked if she had mailed them the information her reply was yes. Which they to this day have never received anything through the mail . However I reached out to all of my doctors and got fax numbers and called her back and gave them to her 5 weeks ago. In which through the entire process I have done all of the work on my case and I have never even been informed that there was an issue with the doctor that she sent information and got a response that I was not a patient of there’s. I have worked day after day doing all of the leg work. This woman does not even come in the office except for Wednesday each week . I am certain that she gets paid more than one day a week. I did ask her if this was a bad joke to which she chuckled a bit and I told her I felt like she was pulling a prank at my expense. So last week on June 23rd 2021 she said she had everything she needed to get the determination. So I have waited the week and 2 days and yet called back and the operator said that my case was still pending. I feel that they do not take people’s lives into consideration. I am disabled I have the proof. I cannot pay my bills, I’m loosing my home, I have a child at home that I have to take care of , I have no way of supporting her I have food stamps I have never not been employed in my life since the age of 15. I do not like being disabled I would prefer to work. I have always been in customer service relations I am a broken person and I have really just done everything I could to survive I have sold everything of value that I have. I cannot go on like this life has not been very good to me and I need help please don’t ignore me. I feel like I have been put through blender at this point. Please help me.

    Reply
    • Vonda

      For your security, Dianna, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  2. Thomas

    Hello, I am trying to schedule an appointment for needed survivor benefits and the representative said no appts are available and to call back in July. This is terrible service. My needs wont be addressed until this fall at the earliest, I don’t understand how this is consider service as I struggle to make it each month. Absolutely terrible service!!

    Reply
    • Diana Varela

      Hello Thomas. We apologize and we regret to hear you did not receive the level of customer service you expected. We understand your frustration, however we ask you continue to work with your local office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. You can also call out toll free number 1-800-772-1213, Monday through Friday from 8:00 a.m. to 7:00 p.m. for assistance.

      Reply
  3. Tiffany S

    It is time to reopen offices!! Asking people to mail sensitive and needed documentation through the mail such as drivers licenses in order to obtain social security cards for children, etc is just crazy!! I have an office within 3 minutes of my house and have been unable to get a needed social security card for a child unless I’m willing to send my D.L. and other sensitive documents through the mail. It’s ridiculous that there isn’t a system in place for direct drop off or appointments or something in order to make this process more secure and efficient. Let’s reopen these offices!!! Everything else has been open for months and it’s time to get America back on track.

    Reply
    • Vonda

      Hi Tiffany, thanks for reaching out. You may want to contact your local office as they can provide guidance on the appropriate service channels available to you for submitting evidence. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply
  4. KAK

    I am a disabled senior. As soon as I turned 66 you cut my SSDI check by $300 a month to regular SS! That was gas, medications, food, utilities, my mortgage and more!
    I’m still disabled! This makes absolutely no sense. I need that money.

    Reply
    • Vonda

      Hi Kimburly, thanks for using our blog. Social Security disability benefits automatically change to retirement benefits when disability beneficiaries become full retirement age. The law does not allow a person to receive both retirement and disability benefits on one earnings record at the same time. If your benefit went down, please contact your local Social Security office for an explanation. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      Reply

Leave a Comment

Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.

Leave a Reply to KAK Cancel reply

Your email address will not be published. Required fields are marked *